75% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
Oct 03,2018
Oct 03,2018
7
people found
this helpful
this helpful
John was repeatedly rude to us throughout the year that we rented a flat through Hunters. His replies to our polite enquiries were either blunt or passive aggressive. As a property professional myself, I would never send the kind of emails that John did to paying tenants, ranging from offensive to downright patronising. I have never had to deal with someone being so rude to me when I am the one paying for their services. He obviously does not enjoy doing the job, or feels he is above lettings.
To give an example, we were promised a wardrobe, as stated specifically in our tenancy agreement. When this did not come with the property (bedroom two had no drawers or wardrobe), John demanded 'buy one yourselves' â telling us 'I've told you the solution. Take it when you leave. Simple as that.' This went on for months, during which we received gems such as âyou can get a wardrobe for less than it costs for a meal for twoâ. As we intend on living in furnished flats for the foreseeable period buying our own wardrobe was not a good option for us. This went on for months, during which we had to keep our belongings in suitcases. Not what you expect when you are paying £1350 per month.
When we left the property, we were wrongly accused of breaking the door handle. When we asked for proof, we never received it, and as a result our deposit was halved. We cleaned the property from top to bottom yet John emailed us saying â I have been in the business a long time and in my view it was disgustingly filthy, but I do have high standardsâ. This sentence is not only immensely rude but implies that we were living in squalor and have âlow standardsâ which is certainly not the case. If a professional clean was required that is all he needed to say, although I suspect Hunters order every flat to be professionally cleaned as they obviously have a contract with the cleaning company. He also accused us of stealing items from the property, then took over a month to get our deposit back to us.
We were incredibly surprised to discover John's senior position at the agents given his unprofessional attitude and manner â he is undoubtedly giving Hunters a bad reputation. We dealt with several other employees at Hunters Camberwell who were all polite and a pleasure to work with. Unfortunately, due to John's shocking behaviour, we will definitely not be using Hunters again.
To give an example, we were promised a wardrobe, as stated specifically in our tenancy agreement. When this did not come with the property (bedroom two had no drawers or wardrobe), John demanded 'buy one yourselves' â telling us 'I've told you the solution. Take it when you leave. Simple as that.' This went on for months, during which we received gems such as âyou can get a wardrobe for less than it costs for a meal for twoâ. As we intend on living in furnished flats for the foreseeable period buying our own wardrobe was not a good option for us. This went on for months, during which we had to keep our belongings in suitcases. Not what you expect when you are paying £1350 per month.
When we left the property, we were wrongly accused of breaking the door handle. When we asked for proof, we never received it, and as a result our deposit was halved. We cleaned the property from top to bottom yet John emailed us saying â I have been in the business a long time and in my view it was disgustingly filthy, but I do have high standardsâ. This sentence is not only immensely rude but implies that we were living in squalor and have âlow standardsâ which is certainly not the case. If a professional clean was required that is all he needed to say, although I suspect Hunters order every flat to be professionally cleaned as they obviously have a contract with the cleaning company. He also accused us of stealing items from the property, then took over a month to get our deposit back to us.
We were incredibly surprised to discover John's senior position at the agents given his unprofessional attitude and manner â he is undoubtedly giving Hunters a bad reputation. We dealt with several other employees at Hunters Camberwell who were all polite and a pleasure to work with. Unfortunately, due to John's shocking behaviour, we will definitely not be using Hunters again.
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Latest Reviews
3rd Jan 2021
reviewed by 'Rachel'
10th Sep 2020
reviewed by 'Joanna'
12th Nov 2019
reviewed by 'Heather'
3rd Oct 2018
reviewed by 'Victoria'
Opening Hours
Address
Hunters Estate Agents
29 Denmark Hill
Camberwell,London
Greater London
SE5 8RS
02033189123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £345,000 | £475,000 |
| Lettings | 50% | 33% | £1,168 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 4 | 3 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 03,2021
Jan 03,2021
1
people found
this helpful
this helpful
They have demonstrated on multiple occasions their absolute lack of care for my property or my business.
Most months I have had to chase my invoices.
When there is an issue they take weeks to resolve.
They have never (to my knowledge) visited my property ...
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Jan 04, 2021
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Hi Rachel,
My name is John Adlam, I am the lettings manager of Hunters in Camberwell. Im sorry to hear you have had bad service from a lettings agent and would be delighted to be of assistance however I have no record of you at my branch and I note your property is in DA16 which I believe is in Welling(?).
My branch is in Camberwell. Please do give me a call on 020 7708 2002 or let me know your number and I will do my best to be of assistance and point you in the right direction.
Best ...
Sep 10,2020
Sep 10,2020
0
people found
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Darren and Brett were great to work with, well informed and supportive throughout the whole process. They always had time to talk things over and I can tell they worked really hard on my behalf. Well worth their fee and I have already recommended them ...
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Feb 28,2020
Feb 28,2020
0
people found
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I'm dissatisfied with one of your agents, Billy(Hunters estate Abbey Wood).She canceled my property viewing for tomorrow. Because she doesn't want to waste her time to go and show me this property. In addition, I didn't book a viewing with her, I did ...
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Nov 12,2019
Nov 12,2019
0
people found
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Moved into a property in September and wanted to write this as a warning for potential tenants looking for properties with this company. We made an offer on the property and were pressured to pay the money there and then before even discussing it with ...
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Oct 03,2018
Oct 03,2018
7
people found
this helpful
this helpful
John was repeatedly rude to us throughout the year that we rented a flat through Hunters. His replies to our polite enquiries were either blunt or passive aggressive. As a property professional myself, I would never send the kind of emails that John did to ...
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Aug 14,2017
Aug 14,2017
0
people found
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We've had bad experiences with estate agents before, but Hunters (and particularly Darren) were fantastic. He was extremely responsive and went out of his way to be helpful. We felt reassured throughout the process knowing it was in their hands. Would highly recommend....
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Apr 30,2017
Apr 30,2017
9
people found
this helpful
this helpful
Very unprofessional company! A part from the ludicrous, soon to be banned fees they charge - £180 for inventory when house is unfurnished and empty. But most importantly do not care about clients, when viewing property with Sarah V, she kept on telling us that if ...
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Comment on agent fees
Very Bad.
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Mar 14,2017
Mar 14,2017
0
people found
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Hunters in general and Page Myrie in particular were fantastically attentive, considerate and thorough during the whole process of the sale of my old flat and the purchase of my new one. I always felt supported and had someone to turn to when problems arose. ...
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Jan 04,2017
Jan 04,2017
0
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We found hunters absolutely reliable and professional. They were completely helpful and made the difficulty of selling a property virtually stress free....
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Comment on agent fees
Absolutely what we expected and certainly worked hard for their fee.
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Oct 12,2016
Oct 12,2016
7
people found
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Shockingly incompetent service. We have had the misfortune to be renting through this absolutely terrible branch for the past year - their director, is especially terrible at customer service and it clearly reflects on Hunters as to how they put someone so rude in their ...
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Sep 10,2014
Sep 10,2014
0
people found
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Great customer service and fantastic team in the office, my property was let through them within 24 hours of giving them keys and was very happy with the professional tenants they found....
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Jan 21,2014
Jan 21,2014
7
people found
this helpful
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Disappointed in this agent throughout the tennancy; had several problems when our boiler burst which took over 2 weeks to be replaced leaving us without hot water and then a further month for the floor to be replaced, which when done was done cheaply and by ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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