100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 02,2018
Oct 02,2018
1
people found
this helpful
this helpful
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, almost half of the deposit had been taken citing light cleaning and redecoration. Obviously we aren't happy as no explanation has been given and we left the flat in good condition, it was an old flat to begin with so light wear and tear is normal. Wear and Tear is actually part of the contract. I am still in the process of fighting this case, hopefully can work with Move to resolve this but there communications have been extremely lax, considering this is an important matter. No one has even reached out to contact us and we are still left in the dark. I feel its these type of situations that separates good companies from bad ones. I realise we aren't Moves customers anymore as we have moved to a different flat which isn't under them but we were once their customers and should be treated the same regardless. I am really unhappy about this situation as its causing unwanted stress.
Comment on agent fees
Normal Fees.
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Latest Reviews
5th Jul 2024
reviewed by 'Les'
5th Jul 2024
reviewed by 'L Davies'
20th May 2024
reviewed by 'George'
23rd Jan 2023
reviewed by 'Helen'
17th Jan 2023
reviewed by 'Claire'
22nd Nov 2022
reviewed by 'Rachel G'
Opening Hours
Address
Move Property Sales & Lettings
1 Clarence Parade
Cheltenham
Gloucestershire
GL50 3NY
01242 257333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £232,500 | £259,000 |
| Lettings | 100% | 99% | £570 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 4 | 5 | 1 | 1 | 0 | 0 | 0 |
Areas covered
- GL50
- GL52
- GL51
- GL53
- GL54
- GL1
- GL2
- GL3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 05,2024
Jul 05,2024
0
people found
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Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well ...
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Jul 05,2024
Jul 05,2024
0
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Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well ...
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May 20,2024
May 20,2024
1
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Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from ...
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Jan 23,2023
Jan 23,2023
0
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I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them again....
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Jan 17,2023
Jan 17,2023
0
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I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
They have been quick to respond, knowledgeable and have made the process hassle free....
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Nov 22,2022
Nov 22,2022
0
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Rachel has made us feel safe and supported since she took us on as clients.
The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the ...
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Sep 26,2022
Sep 26,2022
0
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Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks guys!...
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Sep 07,2022
Sep 07,2022
0
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I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling ...
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Feb 04,2021
Feb 04,2021
0
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DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
There was also ...
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Nov 04,2020
Nov 04,2020
0
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I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend him!!...
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Feb 01,2019
Feb 01,2019
0
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After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to ...
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Comment on agent fees
Offered me a good fee that represented the level of service I recieved.
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Jan 31,2019
Jan 31,2019
0
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Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
The "Move" team ...
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Comment on agent fees
Very reasonable.
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Oct 02,2018
Oct 02,2018
1
people found
this helpful
this helpful
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, ...
read full review
read full review
Comment on agent fees
Normal Fees.
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Yes
Sep 24,2018
Sep 24,2018
0
people found
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Move Sales & Lettings have a superb team! Corinne really impressed us with her knowledge and advice, and Olivia has been very helpful. Based on our chat with Corinne, we asked Move to be our letting partner and found Ben Sawers has been very helpful indeed....
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Sep 24,2018
Sep 24,2018
0
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I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. ...
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Comment on agent fees
Good
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Aug 30,2018
Aug 30,2018
2
people found
this helpful
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A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy.
The property was advertised as having 'parking available', but it turned out you needed to request a permit from ...
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Mar 30, 2019
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They tried taking £935 off my £945 for cleaning and redecorating when I could have probably filled in the damaged archatrive (because of the old heavy door having to be slammed shut) for £20. Absolute Con. As I’m only 22, taking £935 is disgusting. Since they have minimised it down to £605 off my deposit. Absolute joke. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:54 PM 20/06/2022 by George Tatham-Losh
