West Kensington, London, W14
2.7/5, 26 reviews
42% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
36% lettings fee satisfaction

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“An extremely disappointing service....”

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Sep 14,2018
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Adam
By: 'Williams'
Sep 14,2018
9 people found
this helpful
The worst estate agents with the most incompetent people you could ever encounter.
Trust the allAgents reviews (2.7/5) not Dexter's (4.9/5).

We wanted to rent in West London, and went to a number of different estate agents in the area. Although we had looked at the bad reviews before, we put them down to “one off” experiences and thought ours would be different due to the good reviews on the actual Dexter's website. We were wrong. We have dealt with aggressive and unpleasant estate agents before, but at this agency they seemed to surpass their own stereotype.

Ever since we signed the contract their approach to our tenancy completely changed. The members of the team became increasingly aggressive, and entirely lazy in their emails and communication.

Our flat was not properly cleaned when we arrived. Many of the fixtures did not work, and some of the doors were hanging off their hinges. There was mould all over the ceiling of bathroom number 1 and mouldy floor boards in bathroom number 2. It took over 6 months for any work to be done on the flat, despite their claims everything would be fixed before our tenancy began. Our tenancy has now ended and the floorboards have still not been replaced...Our many calls and emails were often ignored by the team, and when they were answered there was very little consideration or care given in their approach. Often emails included misspelt words or extremely curt language.

Towards the end of our tenancy, we were asked to move out of the flat 3 weeks early, which we agreed to on the terms of our overpaid rent being returned to us on the day of moving out. This money still hasn't been returned (one week later), and our inventory report hasn't been prepared despite our deposit legally being due back to us in 3 days time.

I know estate agents have a bad reputation, but this one surely tops them all. I would not recommend anyone to use their services and I hope this review may be taken seriously by their management, as I am extremely disappointed with every individual I have dealt with thus far at Dexter's West Kensington.
Comment on agent fees
I would pay them nothing for their service.
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Latest Reviews

View all Reviews 26
13th Sep 2022
reviewed by 'Goar Pedro'
“I’ve had a wonderful experience dealing with this agency. Verity has been of a great assistance facilitating each step ......”
10th Nov 2021
reviewed by 'Shelley'
“Yasmin Gollagly Is always such a pleasure and super efficient. So lovely doing business with you. thank you for everything. ......”
27th Apr 2021
reviewed by 'Elroy'
“Very poor experience dealing with Ravi - he comes across as arrogant and rude. He needs to remember who the ......”
21st Mar 2021
reviewed by 'Rachel'
“Worse agency ever, especially the property management team.We had agreement with repairs to get fixed before we moved in ......”
24th Jan 2020
reviewed by 'Juan'
“I have dealt with many estate agents and Dexters West Kensington is the best by far!!!Very professional and efficient.......”
18th Sep 2018
reviewed by 'very'
“The worst estate agency that we've ever came across!All stuff amateurs and incompetent. Very unprofessional behaviour and not helpfull ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
181 North End Road
West Kensington,London
Greater London
W14 9NL
020 7381 6381, 020 7381 4133

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £535,000 £660,000
Lettings 50% 36% £1,240 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 4 13 2 0 2 0 1 2
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“I’ve had a wonderful experience dealing with ......”

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Sep 13,2022
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Verity
By: 'Goar Pedro'
Sep 13,2022
0 people found
this helpful
I’ve had a wonderful experience dealing with this agency. Verity has been of a great assistance facilitating each step of purchase. Very professional and experienced agent. Really happy with the process and outcome. Thank you...
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By: Ria Burton
Sep 29, 2022
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Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Ria Burton, Customer Relations Team ...

“Yasmin Gollagly Is always such a pleasure and......”

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Nov 10,2021
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Yasmin
By: 'Shelley'
Nov 10,2021
0 people found
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Yasmin Gollagly Is always such a pleasure and super efficient. So lovely doing business with you. thank you for everything. Shelley...
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By: Louise Smith
Jan 05, 2022
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Dear Shelley. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team ...

“Very poor experience dealing with Ravi - he c......”

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Apr 27,2021
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Ravi
By: 'Elroy'
Apr 27,2021
0 people found
this helpful
Very poor experience dealing with Ravi - he comes across as arrogant and rude. He needs to remember who the client is. He told us he would know long search for properties as our search area was too small. There are 100s of properties available ...
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“Worse agency ever, especially the property manager - Kim Mellor from West Kensington Office...”

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Mar 21,2021
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By: 'Rachel'
Mar 21,2021
4 people found
this helpful
Worse agency ever, especially the property management team. We had agreement with repairs to get fixed before we moved in the property while we are viewing the flat and they promised YES however, once we move in , there wasn’t anything done ( shower not working, ...
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By: Sarah Tranter
Mar 30, 2021
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Dear Rachel, I am sorry to read your review and understand this is being looked into further by Mrika Nikolli, Team Manager. Kind regards, Sarah Tranter ...

“I have dealt with many estate agents and Dext......”

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Jan 24,2020
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Nicolas
By: 'Juan'
Jan 24,2020
0 people found
this helpful
I have dealt with many estate agents and Dexters West Kensington is the best by far!!! Very professional and efficient. I would strongly recommend them!!! Nico was a pleasure to deal with....
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“worst estate agency ever!...”

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Sep 18,2018
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By: 'very'
Sep 18,2018
9 people found
this helpful
The worst estate agency that we've ever came across! All stuff amateurs and incompetent. Very unprofessional behaviour and not helpfull at all....
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“An extremely disappointing service....”

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Sep 14,2018
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Adam
By: 'Williams'
Sep 14,2018
9 people found
this helpful
The worst estate agents with the most incompetent people you could ever encounter. Trust the allAgents reviews (2.7/5) not Dexter's (4.9/5). We wanted to rent in West London, and went to a number of different estate agents in the area. Although we had looked at the bad ...
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Comment on agent fees
I would pay them nothing for their service.
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“Terrible service...”

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May 03,2018
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By: 'Anne'
May 03,2018
11 people found
this helpful
Every time we had to deal with Dexters there was always a problem. When we were first moving in a inventory check had been booked by one of the estate agents. When we emailed to confirm the date and time the day before, it turns ...
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Comment on agent fees
Rip off.
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By: Marilyn
May 11, 2018
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Dear Anne, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address I would appreciate it. I have passed your comments onto the Director of the office, Peter, who will then be in contact. My email address is [email protected] Yours Sincerely Marilyn Head of Customer Relations ...

“DO NOT RENT WITH THESE PEOPLE!! AVOID AT ALL COSTS.......”

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Dec 20,2017
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By: 'HORRIFIED'
Dec 20,2017
37 people found
this helpful
DO NOT RENT WITH THESE PEOPLE!! AVOID AT ALL COSTS. If you are happy to wait 7 months for Dexters to draw up your lease and request documents from you which you have already forwarded over 3 times, then Dexters West Hampstead is the agency for you! ...
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Comment on agent fees
I'm considering commencing legal action against them
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By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Continuing excellent service from Dawid and his team, including Simon ......”

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Oct 16,2017
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Simon
By: 'SSD'
Oct 16,2017
0 people found
this helpful
Continuing excellent service from Dawid and his team, including Simon Harding and Joedyn. Managed to market the property effectively and efficiently and arrange the checks and documentation in good time. Very pleasant to deal with....
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By: Marilyn
Oct 17, 2017
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Dear SSD, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Worst renting experience ever and the worst end of tenancy. ......”

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Oct 10,2017
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Suman
By: 'avoid'
Oct 10,2017
39 people found
this helpful
Worst renting experience ever and the worst end of tenancy. They provided us with a check out agency that did a sloppy job and then when we complained that the checkout report is ridiculous they just said it wasn't their problem and we have to ...
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By: Marilyn
Oct 17, 2017
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Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“The most painful sale ever for both Dexters and myself ......”

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Sep 21,2017
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Alex
By: 'Marianna'
Sep 21,2017
1 people found
this helpful
The most painful sale ever for both Dexters and myself but we have done it!! They have been patient more than myself and positive about the final outcome which, at many stages, seemed impossible to see the end of. I am ever so grateful for ...
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Comment on agent fees
Fees justified for London market
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By: Marilyn
Sep 27, 2017
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Dear Marianna, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Very positive experience. The agents were extremely supportive and kind. ......”

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Sep 13,2017
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Dawid
By: 'AM'
Sep 13,2017
1 people found
this helpful
Very positive experience. The agents were extremely supportive and kind. The whole process went very smoothly. I highly recommend their service....
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By: Marilyn
Sep 15, 2017
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Dear AM, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Very poor customer service and lack of professional behaviour.Last ......”

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May 24,2017
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Chris
By: 'Paul'
May 24,2017
31 people found
this helpful
Very poor customer service and lack of professional behaviour. Last Sat I was assured they would get the keys to see the flat by 12:30 on Monday, hence I scheduled an appointment for 3pm, that I juggled to squeeze in as I was working late shifts ...
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Comment on agent fees
I will certainly not be paying any fees to this estate agent office as I do not want to liaise with him.
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By: Marilyn
May 26, 2017
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Dear Paul, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“My experience with these guys was really positive. They listened ......”

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May 19,2017
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Jose
By: 'Sue'
May 19,2017
1 people found
this helpful
My experience with these guys was really positive. They listened and took on my absolute list of requirements and deal breakers. I'm very particular about certain things and they were patient and super accommodating to help me find the perfect flat. Thank you Jose and ...
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Comment on agent fees
All fees could always be reduced. But that's business!
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By: Marilyn
May 19, 2017
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Dear Sue Yen Many thanks for the great review. The team will be really delighted you have taken the time to post this. Pleased to see that you are settling into your new home. All the very best. Marilyn ...

“Straight up awful to tennants. No idea how to manage ......”

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Mar 30,2017
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By: 'Brad'
Mar 30,2017
33 people found
this helpful
Straight up awful to tennants. No idea how to manage the property. Then they try to charge you for a reference going forward. Avoid at all costs unless you like not being happy....
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By: Marilyn
Apr 05, 2017
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Dear Brad, I am concerned to read your review and keen to discuss this with you. If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Our flat was infested by mice. We needed to move ......”

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Nov 27,2016
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Daisy
By: 'Daisy'
Nov 27,2016
36 people found
this helpful
Our flat was infested by mice. We needed to move out because no intervention was made by the landlord and she presented herself as the manager of Dexters (actually, she's just the assistant) and negotiator. Of course we are as customers as the landlord, but ...
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Comment on agent fees
Fees are often unfair. Don't buy the lie that a landlord can require you to pay letting fees in advance for the rest of the duration of the contract if you break it.
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By: Marilyn
Nov 30, 2016
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Dear Sir/Madam, I am aware that you have raised your concerns with us and this matter is currently being looked into. Should you require any further assistance, please email me at [email protected]. Kind regards Marilyn Plews, Head of Customer Relations ...

“Outstanding service! Very helpful,indeed. Adam took into account all ......”

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Nov 25,2016
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Adam
By: 'AS'
Nov 25,2016
1 people found
this helpful
Outstanding service! Very helpful,indeed. Adam took into account all my needs and preferences and helped me to find the right property. Excellent negotiator as well!...
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Comment on agent fees
Good.No hidden costs
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By: Marilyn
Nov 30, 2016
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Dear Sir/Madam, Thank you for your review regarding your experience with our lettings team in West Kensington. I am pleased to read that you have received the five star service we aim to deliver to all of our clients and customers. I do hope we can be of assistance again in the future. Kind regards, Marilyn, Head of Customer Relations ...

“Most unhelpful agent. Liars and totally unprofessional. Only aim is ......”

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Mar 18,2016
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By: 'Tenant'
Mar 18,2016
48 people found
this helpful
Most unhelpful agent. Liars and totally unprofessional. Only aim is to get their money without any consideration whatsoever for the tenants who are paying their undeserved wages. Paid a huge rent for a property which does not offer any comfort (extremely noisy due to the ...
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Comment on agent fees
Unjustified
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By: Marilyn
Mar 30, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters West Kensington branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“As a tenant, we've been treating poorly, We left our ......”

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Mar 17,2016
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By: 'Barbara'
Mar 17,2016
45 people found
this helpful
As a tenant, we've been treating poorly, We left our place more than 3 weeks ago and it's been 3 weeks that we're waiting to here from the landlord regarding the check out report! We don't have any feedback, any update. We are ok to pay any ...
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Comment on agent fees
REALLY BAD - they charged us 50pound fee for a change of date in the leaving date (because we were moving 2 days earlier - to be kind to the new tenant and we were the one charged...)
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“We've used them for 4 years and used to be ok. ......”

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Nov 04,2015
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By: 'inso'
Nov 04,2015
73 people found
this helpful
We've used them for 4 years and used to be ok. In this latest property we rented through them however, not only did they allow builders to come in without notifying us resulting in being awaken to find strange men in our home but in addition ...
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What agent could do to change your mind?
They could have followed the contact, performed the legally required checks of fire alarms and boiler, given the legal 24 hour access notice. Generally just followed UK law and our contract as opposed to having situations bordering on harassment and criminal access. Provided a real 24 hour service for emergencies as the one time we needed them during a faulty fire alarm no one answered.
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By: Marilyn
Nov 05, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Told us to move out. Then tried charging us for ......”

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May 24,2014
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Dawid
By: 'Ch12255'
May 24,2014
172 people found
this helpful
Told us to move out. Then tried charging us for the next full months rent despite the contract advising that if they told us in writing to move we could. When we handed in deposit at new place suddenly they went back on their word ...
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What agent could do to change your mind?
Stop lying. Communicate with team members and actually have correct information when producing bills especially when they are not owed. Most unprofessional company ever
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By: Marilyn
May 30, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters West Kensington branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Outstanding customer service! Marcel and Alex are brilliant. They helped ......”

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Mar 11,2014
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Alex
By: 'dodo'
Mar 11,2014
2 people found
this helpful
Outstanding customer service! Marcel and Alex are brilliant. They helped us find our new family home. They are incredibly nice people, very devoted to their client's needs and always available. They are highly professional, listen and respect their client's opinions. By spending a lot of ...
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By: Marilyn
Mar 25, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Dexter West Kensington is the worst letting agent !!!They are ......”

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Jan 08,2014
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By: 'Plum'
Jan 08,2014
185 people found
this helpful
Dexter West Kensington is the worst letting agent !!!They are terribly incompetent , indecent and liars!!! They conform to all bad stereotypes that estate agents are branded to! avoid at all cost...
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By: Marilyn
Jan 16, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Kensington Office. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance as we take comments about poor service very seriously and would be keen to look into this for you. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. ...

“I let my property a few years ago with Dexters ......”

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Jul 02,2013
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Kevin
By: 'als'
Jul 02,2013
1 people found
this helpful
I let my property a few years ago with Dexters who were not only efficient but also helpful. I found them to be honest and straightforward rather than some that I know who have been a total headache and money grabbing. I used Kevin in ...
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“We had spent ages looking for an affordable, yet nice ......”

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Jan 29,2013
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Marcelina
By: 'W'
Jan 29,2013
1 people found
this helpful
We had spent ages looking for an affordable, yet nice property with plenty of space in West Kensington. Having failed on so many occasions, we approached Dexters, not expecting much more. However, when we returned to Dexters' office after a viewing, to find that we'd ...
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By: Louise
Feb 11, 2013
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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