0% lettings valuation accuracy
63% lettings fee satisfaction
Sep 11,2018
Sep 11,2018
3
people found
this helpful
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic.
Our initial dealings with Chancellors wasn't great, we had to call repeatedly to confirm that our paperwork was being processed in time for us to move in, they never called us back when we requested and we definitely felt avoided by the team we needed too speak to.
Despite us chasing the progress daily we still found ourselves on our moving in day - van rented, stuff packed - completing our check in whilst being told that if she doesn't receive a call to confirm the paperwork has finally been completed she will have to take the keys away with her leaving us homeless!
With this in the back of our minds we completed the check in, she seemed fair and took time to photograph and note damage around the property, along with noting that the window handles were wobbly, the freezer not defrosted and the property clearly not professionally cleaned.
Fortunately for us we managed to get the keys released to us after many phone calls, they just were unable to provide any back door key as that had been lost by the Abingdon branch.
Eventually a back door key appeared and we had the full sets, we explained to the Abingdon branch that the windows for both the bedroom and the bathroom wouldn't close, when Tom came to take photos and inspect the property during our tenancy I pointed it out to him again and still no action was taken. We spent all winter paying for the additional heating that arose from not being able to close the windows and the fear that if we closed them they wouldn't open again in the event of an emergency.
We finally received a response asking us to take photos of the windows a month before our tenancy was to end and by that point we had given up on trying to resolve the issue.
When it came to renew the tenancy we decided to leave the property given the issues we had had, my husband, Robert, contacted Emma Aquino to discuss this and was told that we just needed to give one months noticed to vacate. We visited a potential new home which we loved and immediately put in an offer for to move in the next month and sent our intention to leave the property through to Chancellors. Emma then told my husband that she had made a mistake and that we actually need to give two months notice, she felt bad so they would try to get tenants in the property sooner for us. We had already signed our new tenancy agreement so we had no option but to hope for the best and live with the consequences of her mistake.
We saw the property had in fact been listed as ready in October not September by Chancellors so we spoke to the Abingdon Branch at chancellors which explained that they were unable to list it with an early date of availablility and would only tell clients that the property was available if they asked them if they could move in earlier.
For the reason we put up a note in the house which let people know the property would in fact be available sooner.
Unfortunately the Chancellors team in Abingdon are also incredibly disorganised and not particularly considerate, they arranged viewings which cancelled and they then claimed to have contacted us to let us know what was going on when questioned but no contact had been made, this was a frequent occurrence throughout our tenancy. The team are severely incompetent and offer inadequate customer service which I will continue to tell friends / family / co-workers to ensure no one else has to deal with them.
Robert contacted the Abingdon branch to find out if they had found someone to move into the property, he was told that potentially there was and this would be confirmed to us when the paperwork came through. We waited but had no contact from the team, he contacted another member of the team who offhandedly mentioned that there was now a client moving in on Tuesday 11th Sept.
I then contacted Emma Aquino explaining that we had finally been informed that someone would be moving in on Tuesday and asking her to update us om her original request for payment of £756.16 so I could complete the payment. On the 3rd September she then sent me through the exact same payment request for £756.16. I called her to explain that total was clearly now incorrect given that there are new tenants moving in on Tuesday. Officially Chancellors had still failed inform us of this but I was not prepared to be further messed around. I them followed the phonemail with an email to confirm that I would need to await her confirmation before I could make any payment, given the need for paper trails to prove communication with Chancellors by this point.
I had no further response from Emma so I emailed again to request an updated payment on the 5th. By the 7th there was still no communication from Emma so I emailed again, explaining that I was so appalled by the service given throughout my tenancy I would be making a complaint to the board of directors and the ombudsman so that it can be investigated.
Emma responded to me on the 10th, to tell me I now owed £1000 for 8th August - 7th September and £32.88 for the 8th September. I emailed back to explain that I had obviously already paid this months rent. She then finally confirmed the last payment of £32.88 only.
We are now facing issues with our check out, issues that were identified during the tenancy or noted during the check in are now being re-raised and held against us. We have always been great tenants, our pervious landlord personally thanked us for leaving his property so immaculate when we left and I am sure he will be happy to testify to that if required. We left 73 Linsey drive in better condition then when we moved in and that they are trying to make life more difficult for us at this point is a testament to the Chancellors team knowing that they have failed to look after us as tenants and show the correct behaviours expected while managing a property.
Our initial dealings with Chancellors wasn't great, we had to call repeatedly to confirm that our paperwork was being processed in time for us to move in, they never called us back when we requested and we definitely felt avoided by the team we needed too speak to.
Despite us chasing the progress daily we still found ourselves on our moving in day - van rented, stuff packed - completing our check in whilst being told that if she doesn't receive a call to confirm the paperwork has finally been completed she will have to take the keys away with her leaving us homeless!
With this in the back of our minds we completed the check in, she seemed fair and took time to photograph and note damage around the property, along with noting that the window handles were wobbly, the freezer not defrosted and the property clearly not professionally cleaned.
Fortunately for us we managed to get the keys released to us after many phone calls, they just were unable to provide any back door key as that had been lost by the Abingdon branch.
Eventually a back door key appeared and we had the full sets, we explained to the Abingdon branch that the windows for both the bedroom and the bathroom wouldn't close, when Tom came to take photos and inspect the property during our tenancy I pointed it out to him again and still no action was taken. We spent all winter paying for the additional heating that arose from not being able to close the windows and the fear that if we closed them they wouldn't open again in the event of an emergency.
We finally received a response asking us to take photos of the windows a month before our tenancy was to end and by that point we had given up on trying to resolve the issue.
When it came to renew the tenancy we decided to leave the property given the issues we had had, my husband, Robert, contacted Emma Aquino to discuss this and was told that we just needed to give one months noticed to vacate. We visited a potential new home which we loved and immediately put in an offer for to move in the next month and sent our intention to leave the property through to Chancellors. Emma then told my husband that she had made a mistake and that we actually need to give two months notice, she felt bad so they would try to get tenants in the property sooner for us. We had already signed our new tenancy agreement so we had no option but to hope for the best and live with the consequences of her mistake.
We saw the property had in fact been listed as ready in October not September by Chancellors so we spoke to the Abingdon Branch at chancellors which explained that they were unable to list it with an early date of availablility and would only tell clients that the property was available if they asked them if they could move in earlier.
For the reason we put up a note in the house which let people know the property would in fact be available sooner.
Unfortunately the Chancellors team in Abingdon are also incredibly disorganised and not particularly considerate, they arranged viewings which cancelled and they then claimed to have contacted us to let us know what was going on when questioned but no contact had been made, this was a frequent occurrence throughout our tenancy. The team are severely incompetent and offer inadequate customer service which I will continue to tell friends / family / co-workers to ensure no one else has to deal with them.
Robert contacted the Abingdon branch to find out if they had found someone to move into the property, he was told that potentially there was and this would be confirmed to us when the paperwork came through. We waited but had no contact from the team, he contacted another member of the team who offhandedly mentioned that there was now a client moving in on Tuesday 11th Sept.
I then contacted Emma Aquino explaining that we had finally been informed that someone would be moving in on Tuesday and asking her to update us om her original request for payment of £756.16 so I could complete the payment. On the 3rd September she then sent me through the exact same payment request for £756.16. I called her to explain that total was clearly now incorrect given that there are new tenants moving in on Tuesday. Officially Chancellors had still failed inform us of this but I was not prepared to be further messed around. I them followed the phonemail with an email to confirm that I would need to await her confirmation before I could make any payment, given the need for paper trails to prove communication with Chancellors by this point.
I had no further response from Emma so I emailed again to request an updated payment on the 5th. By the 7th there was still no communication from Emma so I emailed again, explaining that I was so appalled by the service given throughout my tenancy I would be making a complaint to the board of directors and the ombudsman so that it can be investigated.
Emma responded to me on the 10th, to tell me I now owed £1000 for 8th August - 7th September and £32.88 for the 8th September. I emailed back to explain that I had obviously already paid this months rent. She then finally confirmed the last payment of £32.88 only.
We are now facing issues with our check out, issues that were identified during the tenancy or noted during the check in are now being re-raised and held against us. We have always been great tenants, our pervious landlord personally thanked us for leaving his property so immaculate when we left and I am sure he will be happy to testify to that if required. We left 73 Linsey drive in better condition then when we moved in and that they are trying to make life more difficult for us at this point is a testament to the Chancellors team knowing that they have failed to look after us as tenants and show the correct behaviours expected while managing a property.
Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Aug 2022
reviewed by 'Andy'
19th Jul 2022
reviewed by 'Fay'
21st Jun 2022
reviewed by 'Klaus'
10th Jun 2022
reviewed by 'Jinal Shukla'
10th Jun 2022
reviewed by 'Muthuraj'
10th Jun 2022
reviewed by 'EJ'
Opening Hours
Address
Chancellors
14 High Street
Abingdon
Oxfordshire
OX14 5AX
01235 524505
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 63% | £625 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 6 | 2 | 1 | 2 | 2 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 11,2022
Aug 11,2022
0
people found
this helpful
this helpful
Dealing with Chancellors has been so easy. From the outset Lisa has been extremely helpfulI. I found Lisa to be very patient whilst I considered my options and once I made my mind up to sell she has been excellent - keeping me informed of ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 19,2022
Jul 19,2022
0
people found
this helpful
this helpful
I think chancellors are a kind caring and efficient estate agents and Tom baker is the best by far really lovely guy and brilliant customer relations...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2022
Jun 21,2022
0
people found
this helpful
this helpful
It's not easy to find a suitable family home in the Oxford area but thanks to George Giannoulis it worked out really nice.
George was super responsive and very helpful with all our requests....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2022
Jun 10,2022
0
people found
this helpful
this helpful
Mr. George has helped us find the perfect house in a very limited time. Chancellors has an exceptionally tranquil process flow in regards to tenancy and that makes it very easy for us to decide the right home....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2022
Jun 10,2022
0
people found
this helpful
this helpful
George was amazing and helpful. Very professional. Helped me through the journey to rent the property and agreement. 5 star service....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2022
Jun 10,2022
0
people found
this helpful
this helpful
George has been extremely helpful in both helping us find a property to rent and helping us with all the processes involved. This has made the renting process much less stressful and more straightforward. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2022
Jun 10,2022
0
people found
this helpful
this helpful
Friendly and efficient estate agents. Thoroughly happy with the service provided. Always had an update on the progress towards sale and purchase...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2022
Jun 10,2022
0
people found
this helpful
this helpful
George was extremely thorough and reliable throughout the successful process. He was very clear and detailed in his communication which was highly appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2022
Mar 29,2022
1
people found
this helpful
this helpful
Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2022
Mar 29,2022
0
people found
this helpful
this helpful
Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2020
Oct 03,2020
2
people found
this helpful
this helpful
I advise any potential renters to avoid using Chancellors!!! Trying to rent a property with them has been absolute chaos. We completed the paperwork straight away and we’re referred to a reference company called ‘Canopy’ to process our references. Well, Canopy I’m not ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2020
Jan 17,2020
1
people found
this helpful
this helpful
We have let our property out through this company for over 8 years but have had so many problems with the administration of the tenancy's. They are extremely unorganised and unprofessional....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2019
Nov 11,2019
0
people found
this helpful
this helpful
I have recently purchased a property from chancellors and there service has been to a very high standard, customer service is great and always able and on time for house visits as required, Alex is a true professional and was a pleasure to liaise and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished.
As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2018
Sep 11,2018
3
people found
this helpful
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic.
Our initial dealings with Chancellors wasn't great, we had ...
read full review
read full review
Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
Was this helpful?
Yes
Yes
Mar 12,2018
Mar 12,2018
3
people found
this helpful
this helpful
Awful service. We made an appointment with one of the agents about a week earlier to visit 4 houses. We came from abroad specially to view those properties and we saw none of them. Our flight was delayed so we were very late for the appointment, ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 11,2017
Apr 11,2017
1
people found
this helpful
this helpful
This is by far the WORST company I have ever dealt with.
As a renter I have never owned the property I rent, but despite this I get multiple phone calls a week and emails asking telling me that my property is on the market ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Jul 07,2015
Jul 07,2015
4
people found
this helpful
this helpful
Incapable, arrogant, careless people! They never helped us when we needed. They gave us wrong information, which caused us financial loss. They always reminded us to do our duty, but they never did theirs. We paid a lot of money for nothing! As we complained ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2014
Nov 14,2014
9
people found
this helpful
this helpful
I'd suggest visiting the branch before proceeding with this agent, the appearance is somewhat akin to sweatshop with crowded desks full of inexperienced agents who appeared to be little over school-leaver ages, something we didn't realize until the lack of experience became painfully evident during ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2014
Jul 03,2014
2
people found
this helpful
this helpful
Was told a property was unavailable because the current tenant was refusing to leave. Okay, no problem, not Chancellors' fault. Saw the property was back on their website a few weeks later, called up, ASKED SPECIFICALLY ABOUT THE TENANT. Was told she had left, flat ...
read full review
read full review
What agent could do to change your mind?
If a property's unavailable, take it off your website. If people enquire about it, don't tell them everything's fine when everything is not fine. Be honest!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 10, 2014
View all comments
(1)
I am sorry to read that the viewing you had planned was cancelled due to a tenant’s refusal to allow viewings.
We are able to arrange viewings for those properties that are currently tenanted, as most tenants are happy to allow access for such viewings to take place. Unfortunately some tenants can decide to refuse viewings and I understand that this particular tenant was not allowing access to the property, however this would not debar the office from advertising the property for sale. ...
Jan 26,2014
Jan 26,2014
3
people found
this helpful
this helpful
My 31year old son, a high-flier at work, tremendously respected and much loved by all who knew him, the tenant of this property, died alone and unexpectedly in the flat in November 2013.
Chancellors have, unlike every other organisation I have had to deal with in ...
read full review
read full review
What agent could do to change your mind?
Some staff training in handling bereaved relatives should be essential. Hopefully it's a rare occurrence, but it must happen sometimes that tenants die.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 17, 2014
View all comments
(1)
On behalf of Chancellors I am sorry for your loss; we appreciate that this is a very difficult time for you and our staff should be aware of the sensitivity surrounding a bereavement and look to assist in any way possible. I understand that the door required immediate securing and an emergency contractor had to be sourced to attend the property that day to make it safe and secure. I am sorry to hear that we requested the keys back at a difficult time for you; our local office would have been hap ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in OX14 
