100% lettings valuation accuracy
36% lettings fee satisfaction
Aug 07,2018
Aug 07,2018
5
people found
this helpful
this helpful
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he made me false promises regarding the price of the property, the chance of getting a dryer, and a place to lock our bikes. He encouraged me to make an offer according to his false promises, which came back denied after almost a month! He then acted as if the offer was denied because I asked for unreasonable things, and was very threatening with regards with us losing the chance to ever secure the property. The entire process, with all its back and forth lies, took over 5 months. Adam and Chancellors rarely replied to my emails promptly, or picked up the phone. I was told numerous of times that he wasn't in the office, so had to wait weeks for any information. After signing the contract, we weren't given any information at all for 3 weeks. We called repeatably and were told neither Adam McBrien or Ms. Sophie Taylor were in the office, but promised someone would call that day. No one called for 3 weeks. After all that time, we finally got a call from Sophie apologising, for she had been on holiday. Minimum decency and respect would have required her or Adam to inform us, upon signing of the contract, that we wouldn't hear back for weeks. They were then very fast in demanding payment of the initial monies, even though per the contract this is only demanded three working days before the move in date, so that the money gets to the account on time. Everything was demanded of us, but we were shown no respect, consideration, or good faith. Moreover, we paid almost £4,000 in advance, including a ridiculous amount of £373 in fees for the worst service I ever received. Of these, £53 were hidden fees that Adam McBrien never told us about, and were not mentioned in any of the documents we signed. Still, we were made to pay it. Lastly, in order to be given the keys by the check-in team on move-in day, we were given a business rate number to ring, which also costed us money. We were then told we were given the wrong number, and asked to ring yet another number, from which there was no answer. Chancellors has taken every opportunity to take money from us, while providing a disgraceful service. I feel that Adam McBrien treated us utterly disrespectfully, taking advantage of our status of students (of the University of Oxford). The process and dealing with Mr. McBrien was an awfully stressful experience, and I wouldn't recommend this person or agency to my worst enemy.
Comment on agent fees
Very high fees, specially given how terrible their service is.
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Latest Reviews
8th Aug 2022
reviewed by 'Neil'
25th Nov 2021
reviewed by 'Oxford reviewer'
18th Jan 2021
reviewed by 'Harry'
Opening Hours
Address
Chancellors
215 Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1XF
S:01865 240842 / L: 01865 240852
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 36% | £1,150 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 1 | 13 | 3 | 1 | 3 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 08,2022
Aug 08,2022
0
people found
this helpful
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We were very happy with our experience of using Chancellors to sell our flat in Oxford. The team including Emily, Venora and Alexandra did a great job of initially arranging and conducting numerous viewings and updating us with feedback using their online portal. The team ...
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Jul 13,2022
Jul 13,2022
0
people found
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Professional, courteous and friendly - a prefect blend for a valuer, Chancellors provided a valuation very much in-line with my expectations.
A well-documented overview with comparable properties included for reference.
Would not hesitate to use them again and recommend to anyone looking for a valuation....
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Nov 25,2021
Nov 25,2021
1
people found
this helpful
this helpful
Chancellors consistently withheld the truth from us as tenants, and didn't bother to reply to our questions which would have revealed essential information. When things went wrong as a result, they blamed us, the tenants. Do not use these agents....
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Jun 10,2021
Jun 10,2021
0
people found
this helpful
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Chancellors is a discriminatory agency! They are refusing to sign ACORN’s No DSS Discrimination Pledge, implying a compliance with landlords turning away people receiving universal credit and other benefits from renting their houses. It’s illegal to discriminate against people on benefits, so way ...
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Apr 12,2021
Apr 12,2021
3
people found
this helpful
this helpful
Impressively bad, unprofessional and mismanaged. The agents seem to never communicate amongst themselves and lie blatantly. Several times agents let themselves into our flat without knocking....
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Jan 18,2021
Jan 18,2021
6
people found
this helpful
this helpful
We let with Chancellors for 6 years and were initially very happy with their service. Unfortunately, in the last 18 months we began experiencing very significant problems with communication and honesty. We take pride in looking after our tenants - Chancellors began failing to communicate issues they ...
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Aug 25,2020
Aug 25,2020
0
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I had bad experience with this letting agency. I rented a house from this agency.
I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months ...
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Feb 13,2020
Feb 13,2020
3
people found
this helpful
this helpful
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be ...
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Nov 08,2019
Nov 08,2019
4
people found
this helpful
this helpful
I would never deal with Chancellors again on account of their pitiful property management service, in my opinion.
Obviously this is a personal view, based upon my experience and, as I understand this website welcomes such reviews.
I entrusted Chancellors to bring in a good ...
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Nov 06,2019
Nov 06,2019
1
people found
this helpful
this helpful
The worst estate agents, completely incompetent. Requests take months to receive a reply. They broke contract on the works they agreed to complete before we moved in. The house was not ready for our move in date (they tried to get us to move in ...
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Sep 25,2019
Sep 25,2019
2
people found
this helpful
this helpful
Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there.
They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying ...
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Jul 27,2019
Jul 27,2019
1
people found
this helpful
this helpful
Totally useless in every aspect of buying and selling houses in Oxford from my recent and not so recent experiences...
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Aug 07,2018
Aug 07,2018
5
people found
this helpful
this helpful
My experience with Chancellors has been absolutely terrible. From day one, the agent Mr. Adam McBrien booked the viewing on the house for the wrong time, sent me conflicting information, which resulted in me waiting for 2 hours under the rain. Once in the property, he ...
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Comment on agent fees
Very high fees, specially given how terrible their service is.
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Aug 16,2017
Aug 16,2017
0
people found
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I had the pleasure of having dealings regarding a purchase of a flat with Hassan and found him to be very prompt and on time for the viewings and very informative and helpful with his knowledge about the property. He also kept me update with ...
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Aug 03,2017
Aug 03,2017
0
people found
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I have been a customer of Chancellors for ten years and this branch led by Andrew has once again found me suitable tenants within a very short space of time.
Andrew and Ben are professional, yet friendly, giving me confidence as a 'long distance' landlord ...
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Comment on agent fees
The fees are competitive within the Oxford area
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Oct 11,2016
Oct 11,2016
1
people found
this helpful
this helpful
My experience in the property was great. But Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work.
We asked for specific terms to ...
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Comment on agent fees
Average but not worth the service
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Jul 26,2016
Jul 26,2016
1
people found
this helpful
this helpful
Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to ...
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What agent could do to change your mind?
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?Attached Filesnbsp;
Comment on agent fees
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?
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Nov 08,2015
Nov 08,2015
1
people found
this helpful
this helpful
Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as ...
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Nov 11, 2015
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(1)
We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office.
Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms i ...
Aug 27,2015
Aug 27,2015
3
people found
this helpful
this helpful
Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord.
St the start of the lease the slick salesman are all friendly and supportive until you ...
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May 08,2015
May 08,2015
2
people found
this helpful
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I cannot put into words how much I would discourage you from using this awful estate agents.
They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with.
We started renting with them in November last year, it is now May and ...
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What agent could do to change your mind?
As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.Attached Filesnbsp;
Comment on agent fees
The admin fees are ‚£170 per person in a shared house, ‚£30 each for a check in and then another ‚£30 for check out, ‚£750 deposit each in a 5 bed house. They will try and rinse you.
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Jan 05,2015
Jan 05,2015
0
people found
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My experience with Chancellors Oxford branch was excellent, the positive attitudes of the staff was very impressive in particular Oliver who was the sales adviser that sold my property, I would recommend this company to friends and family without any hesitation.
In the past i ...
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Comment on agent fees
The Fees paid were fine as I believe it was good value considering all the hard work that was put in to my sale.
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Sep 02,2014
Sep 02,2014
0
people found
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I have always found everyone at Chancellors very polite and helpful, always ready to give help and advice when needed! I would also like to nominate Owen Robinson as an exceptional member of the team, nothing was too much trouble and he was first class ...
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Comment on agent fees
Very competitive!
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May 30,2014
May 30,2014
0
people found
this helpful
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We were dealing with Owen who introduced us to the place, we really liked it and put in an offer! It took us quite a while but during that time, Owen has always been a great help and very efficient. He was always able to ...
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May 12,2014
May 12,2014
0
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I have just exchanged contracts on a buy-to-let property through Chancellors in East Oxford. Owen was great. Always cheerful and willing to help; he understood the steps we had to go through to secure an HMO mortgage and was very patient with us (and the ...
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Mar 11,2014
Mar 11,2014
1
people found
this helpful
this helpful
I went to the agency 2 weeks ago to find a property to rent, everything seemed good and they showed me a properly for which they quoted the wrong rent just ti get me to sign a contract. Later on once i came to know about ...
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What agent could do to change your mind?
Treat other people fairly because they can not do anything for me anymore. Would never deal with them even if I get a house for free.Attached Filesnbsp;
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Mar 18, 2014
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We are sorry to read you feel dissatisfied with elements of the service you have received from our East Oxford office. We understand that you were unsure whether or not the monthly rental figure quoted on our marketing material included council tax, and you raised this matter with the office who showed you the council tax band of the property on the advertisement and confirmed that the rent did not include this amount. You then chose to attempt to obtain a tenancy on the property through the oth ...
Dec 05,2013
Dec 05,2013
0
people found
this helpful
this helpful
We are a company who have taken on 5 properties through Chancellors in East Oxford as a company let. We have always dealt with Julian Dando at Chancellors who has provided excellent customer service. I was always contacted with potential properties that may be suitable for ...
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Nov 15,2013
Nov 15,2013
0
people found
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I found Julian to be very helpful in respect to letting my property. He kept me well informed of the progress being made and of the end tennant. He has been a help when dealing with previous tennants acting as a go between when necessary. ...
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Nov 02,2012
Nov 02,2012
1
people found
this helpful
this helpful
Seriously, it would be harder to find a worse estate agents. You can rent with them for years and they treat you more like scum than a paying tenant. Very money hungry and disorganised. Any conversation you have must be repated atleast on 3 occasions to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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