100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
63% lettings fee satisfaction
Jul 30,2018
Jul 30,2018
5
people found
this helpful
this helpful
Absolutely pathetic and unprofessional services.
I am completely frustrated, mentally harassed and embarrassed because of unprofessional & unacceptable services i received from Leaders Letting Agency, Lemington Spa office team which i thought had a very good reputation.
I scheduled viewing with there lemington spa local Office on the property which was listed online.
I was available for viewing as per confirmation and there representative showed me the property and explained that if i make the payment over phone it will be reserved for me and as soon as i was free from viewing i called leaders office and made the payment to reserve the property and got confirmation from there office that it is now reserved and i need to complete the further documentation for which i confirmed that will be available on Saturday morning as i was pretty much occupied with my office work.
After almost 5 hours of booking the property i got below response from there office and i was completely shocked and frustrated as they cancelled my booking with below remark which is not at all true and acceptable.
============================================================
Response from your Office:
I am so sorry but the landlord has just come back to us and said that the property was let yesterday by another agent, we weren't aware and they had forgotten to tell us. They only let us know when we informed them about your let.
I do apologise and understand this is really inconvenient.
Your admin fee will be refunded to you and monies should credit in the next few days.
I am sorry again.
========================================================
I am really not convinced with response i received from them almost after 5 hours 30 mins after i made the initial payment to reserve the property (41 Riplingham Court, Arlington Avenue, Leamington Spa) that when they called owner he informed that property was already let yesterday by another agent and agency wasw not informed and was only been informed when they informed them about my let which is after 5 hours of my booking.
What they have said is definitely not the reason for cancelling my booking and feel its something else and and they might have given the property to someone who was offering more rent.
Just after my viewing there was another lady who came for viewing and I guess they agreed let with her.
It was complete waste of my time.
I cancelled all my viewing after paying booking amount to these guys. My family is expected to land in UK by 2nd week of August and now left all alone with no options in my hand.
No one from office called me to understand my frustration and I had to call multiple times.
My advance is still not been refunded though they said they already reverted on same day.
We as a consumer try to buy property via authorized/trusted agency but i never thought that such a reputed letting agency work in such a irresponsible way.
I WILL REQUEST ALL WHO IS SEEING THIS REVIEW NEVER EVER GO WITH THEM SS AFTER MY EXPERIENCE I SPOKE TO MY OFFICE MATES AND THEY ALSO FACED SIMILAR SORT OF ISSUE WHERE EITHER PROPERTY WAS EITHER CANCELLED OR THEY INCREASED THE RENT.
Regards
Rahul
I am completely frustrated, mentally harassed and embarrassed because of unprofessional & unacceptable services i received from Leaders Letting Agency, Lemington Spa office team which i thought had a very good reputation.
I scheduled viewing with there lemington spa local Office on the property which was listed online.
I was available for viewing as per confirmation and there representative showed me the property and explained that if i make the payment over phone it will be reserved for me and as soon as i was free from viewing i called leaders office and made the payment to reserve the property and got confirmation from there office that it is now reserved and i need to complete the further documentation for which i confirmed that will be available on Saturday morning as i was pretty much occupied with my office work.
After almost 5 hours of booking the property i got below response from there office and i was completely shocked and frustrated as they cancelled my booking with below remark which is not at all true and acceptable.
============================================================
Response from your Office:
I am so sorry but the landlord has just come back to us and said that the property was let yesterday by another agent, we weren't aware and they had forgotten to tell us. They only let us know when we informed them about your let.
I do apologise and understand this is really inconvenient.
Your admin fee will be refunded to you and monies should credit in the next few days.
I am sorry again.
========================================================
I am really not convinced with response i received from them almost after 5 hours 30 mins after i made the initial payment to reserve the property (41 Riplingham Court, Arlington Avenue, Leamington Spa) that when they called owner he informed that property was already let yesterday by another agent and agency wasw not informed and was only been informed when they informed them about my let which is after 5 hours of my booking.
What they have said is definitely not the reason for cancelling my booking and feel its something else and and they might have given the property to someone who was offering more rent.
Just after my viewing there was another lady who came for viewing and I guess they agreed let with her.
It was complete waste of my time.
I cancelled all my viewing after paying booking amount to these guys. My family is expected to land in UK by 2nd week of August and now left all alone with no options in my hand.
No one from office called me to understand my frustration and I had to call multiple times.
My advance is still not been refunded though they said they already reverted on same day.
We as a consumer try to buy property via authorized/trusted agency but i never thought that such a reputed letting agency work in such a irresponsible way.
I WILL REQUEST ALL WHO IS SEEING THIS REVIEW NEVER EVER GO WITH THEM SS AFTER MY EXPERIENCE I SPOKE TO MY OFFICE MATES AND THEY ALSO FACED SIMILAR SORT OF ISSUE WHERE EITHER PROPERTY WAS EITHER CANCELLED OR THEY INCREASED THE RENT.
Regards
Rahul
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Jul 30, 2018
Pathetic services. I agree with Rahul
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Opening Hours
Address
Leaders
10 Parade
Leamington Spa
Warwickshire
CV32 4DW
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 63% | £850 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Prompt response and follow up, really excellent service I have ever experienced! Especially the arrangement of the maintenance and inventory....
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Nov 22,2022
Nov 22,2022
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Prompt response and follow up, really excellent service I have ever experienced! Especially the arrangement of the maintenance and inventory....
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Mar 07,2022
Mar 07,2022
0
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Recently rented an apartment for the first time . Have had a few issues with the apartment but confident They are being resolved.
Harry at the Leamington branch has guided me through the process and responded very efficiently throughout.
Good to have the confidence that if ...
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Mar 07,2022
Mar 07,2022
0
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Recently rented an apartment for the first time . Have had a few issues with the apartment but confident They are being resolved.
Harry at the Leamington branch has guided me through the process and responded very efficiently throughout.
Good to have the confidence that if ...
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Feb 25,2020
Feb 25,2020
2
people found
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Tenants and landlords beware!
We rented a house from leaders in December 2015 and throughout our tenancy the service from them has been dreadful. Indeed upon leaving this year we found out are initial deposit wasn’t protected in the tenancy deposit scheme until February 2017. It’...
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Nov 01,2019
Nov 01,2019
5
people found
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this helpful
Worst agency ever!!! They rented me a house with mould on windows and stains on walls and carpets. They were saying that it is my responsibility to clean the mould and they will not send anybody to do it. After Elisha ispected the house, in ...
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Jul 02,2019
Jul 02,2019
6
people found
this helpful
this helpful
Students Landlords - Does this Company protect your interests?
Without Prejudice
By Richard Hill - Former MD of Heritage Property
It gives me no pleasure to leave this review but I believe Leader’s student landlords need to be aware that the Company is failing ...
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Oct 08,2018
Oct 08,2018
0
people found
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Jas was absolutely brilliant in the sale of my property. He was professional and always prompt in his reply, ensuring a excellent service. Cannot fault him in any way. Daniel also was ready to help whenever necessary. Many thanks to them both....
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Comment on agent fees
Good
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Aug 31,2018
Aug 31,2018
5
people found
this helpful
this helpful
I would give Leaders 0 stars if I could. I lived at 29 Russell Terrace in Leamington Spa. As a university student, Leaders have exploited us. They charged us over £30K worth of rent for the year. The house was absolutely filthy when we began to rent ...
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Comment on agent fees
BadAttachments
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Jul 30,2018
Jul 30,2018
5
people found
this helpful
this helpful
Absolutely pathetic and unprofessional services.
I am completely frustrated, mentally harassed and embarrassed because of unprofessional & unacceptable services i received from Leaders Letting Agency, Lemington Spa office team which i thought had a very good reputation.
I scheduled viewing with there lemington spa local Office ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30, 2018
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(1)
Pathetic services. I agree with Rahul ...
May 08,2018
May 08,2018
0
people found
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Daniel is an excellent estate agent, helpful, punctual and courteous, and he went out of his way to help me in my attempts to purchase the right house for me. Thank you Daniel...
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Comment on agent fees
Good
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Aug 06, 2018
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(1)
Dear Jan,
Thank you so much for your kind words, it was a pleasure to help your property search and if you need any help in the future please let me know.
Kind Regards
Daniel Orr ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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