0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 25,2018
Jul 25,2018
0
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Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for end of tenancy cleaning (and 90 GBP for upholstey cleaning). The small apartment of two rooms took 10 hours to clean aparently even though we had a cleaner come in before leaving. I tried contacting the staff I usually dealt with calls went unanswered and if they were answered they said they would deal with it and call me back although that never happened. Besides that when living in the property the receptionist/property manager was never at her office or available and holiday schedules were not communicated to the tenants.
Comment on agent fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
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Jul 27, 2018
Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We absolutely wish to continue our conversation with you; as such, a member of our Service Desk team will be in touch with you shortly to follow up on our discussions from yesterday.Kind regards,
LIV Group
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Opening Hours
Address
Liv Group
Whitehall Waterfront,2 Riverside Way
Leeds
West Yorkshire
LS1 4EH
0113 831 3300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,000 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 5 |
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Aug 31,2023
Aug 31,2023
1
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Today I lose £12000...
I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv......
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Mar 29,2022
Mar 29,2022
1
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1/5allAgents · 9 reviews
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Joanne Borchert
Joanne Borchert
8 reviews·2 photos
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Shockingly inebt, one star undeserved. The Govt needs to regulate such cowboys.
9 months ...
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Mar 24,2021
Mar 24,2021
0
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A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to ...
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Mar 16,2021
Mar 16,2021
3
people found
this helpful
this helpful
Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and incompetent....
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Dec 19,2020
Dec 19,2020
1
people found
this helpful
this helpful
I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a ...
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Jul 09,2020
Jul 09,2020
0
people found
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this helpful
I feel abit conned having to even give 1 star.
This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility ...
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Jan 10, 2021
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Absolutely horrific customer service! I have never ever known a company like this. Rude! Never reply and the development is a mess. Avoid avoid avoid!!! ...
Jan 27,2020
Jan 27,2020
3
people found
this helpful
this helpful
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves.
I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building ...
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May 03,2019
May 03,2019
1
people found
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this helpful
I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all costs...
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Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with.
Liv group actively avoided conducting much need upkeep ...
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Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of ...
read full review
read full review
Comment on agent fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
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Yes
Nov 26, 2020
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They are horrible! Managing the apartments based in they get enough complaints regarding an issue.
3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days!
They are only good in charging you the service charge. Terrible service!
AVOID THEM! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days!
They are only good in charging you the service charge. Terrible service!
AVOID THEM!