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1 Star Review
Belinda
By : 'Valeria'
Services : Letting(As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : BA2
25 Jul 2018
People found this helpful0
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for end of tenancy cleaning (and 90 GBP for upholstey cleaning). The small apartment of two rooms took 10 hours to clean aparently even though we had a cleaner come in before leaving. I tried contacting the staff I usually dealt with calls went unanswered and if they were answered they said they would deal with it and call me back although that never happened. Besides that when living in the property the receptionist/property manager was never at her office or available and holiday schedules were not communicated to the tenants.
Comments on Agent Fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
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By : LIV Group
27 Jul 2018Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We absolutely wish to continue our conversation with you; as such, a member of our Service Desk team will be in touch with you shortly to follow up on our discussions from yesterday. Kind regards, LIV Group
By : D Joze
26 Nov 2020They are horrible! Managing the apartments based in they get enough complaints regarding an issue. 3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days! They are only good in charging you the service charge. Terrible service! AVOID THEM!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,000 | £1,800 |
Address
Liv Group
Whitehall Waterfront,2 Riverside Way, Leeds, West Yorkshire
LS1 4EH
0113 831 3300
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1 Star Review
By : 'MARTIN'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : S71
31 Aug 2023
People found this helpful1
Today I lose £12000... I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv...its your... Read Full Review
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Today I lose £12000...
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MARTIN BARWELL said about Liv Group
Services : Letting( Property Management )Date: 31st Aug 2023
Today I lose £12000...
I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv...its your loss...I was going to be paying your service charge and ground rent for 20 years.I now am purchasing a flat closeby.I was a cash purchaser.If anyone can help I would be grateful 07977 929049 starz11soundz@yahoo.co.uk .Do I really have to leave any stars??
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1 Star Review
By : 'Joboj'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : L6
29 Mar 2022
People found this helpful1
OverviewReviewsServicesPhotosAbout Reviews from the web 1/5allAgents · 9 reviews Google review summary 2,4 (112) Google reviews All work 8 complaint 8 lift 6 tenancy 6 +6 Sort by Most relevant Newest Highest Lowest Joanne Borchert Joanne Borchert 8... Read Full Review
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Joboj ?????????????#victimUKLeasehold said about Liv Group
Services : Letting( Property Management )Date: 29th Mar 2022
OverviewReviewsServicesPhotosAbout
Reviews from the web
1/5allAgents · 9 reviews
Google review summary
2,4
(112)
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8
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6
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Joanne Borchert
Joanne Borchert
8 reviews·2 photos
just nowNEW
Shockingly inebt, one star undeserved. The Govt needs to regulate such cowboys.
9 months since they tookover the management of our building. Emails ignored, questions raised from November remain unanswered, general day to day running not communicated. The blocks remain uncleaned for 2 months, car parking in disarray. Damp deterioration from March 2021 is significant, nothing actioned since taking over the building. Major leak in top floor flat from the roof in November still not investigated. The communal areas are unacceptable. A company that aims to offer much but still no portal and we are paying for zero service. High turnover of staff, mostly unqualified to manage buildings with complex issues. The monkey of the Freeholder. Unprofessional issuance of Service Charge, wrong FH named,
no Summary of payments attached, no account details for payments, or summary of the rights and obligations of tenants in relation to them. and under the summary of the rights item. Shambolic Management Co, though efficiently stonewalls and is obstructing flow of information in a joint warranty claim with the FH.
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A truly shocking outfit. ...
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1 Star Review
Mark
By : 'Sean'
Services : Property Management
Sold price : £250000
Would you recommend ? : No
Postcode : LS22
24 Mar 2021
People found this helpful0
A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to include a late payment... Read Full Review
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Sean Atkinson said about Liv Group
Services : Property Management( )Date: 24th Mar 2021
A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to include a late payment charge.
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Terrible mananging agent. ...
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1 Star Review
By : 'Kieron'
Services : Property Management
Sold price : £500
Would you recommend ? : No
Postcode : S2
16 Mar 2021
People found this helpful3
Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and... Read Full Review
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Kieron said about Liv Group
Services : Property Management( )Date: 16th Mar 2021
Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and incompetent.
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I have been letting with them ...
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1 Star Review
Belinda
Mark
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PE1
19 Dec 2020
People found this helpful1
I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a process be sorted for 4 months! I call, it goes straight to voicemail. I left a... Read Full Review
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Mark said about Liv Group
Services : Letting( As a Tenant )Date: 19th Dec 2020
I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a process be sorted for 4 months! I call, it goes straight to voicemail. I left a voicemail, no call back. They only call you when they actually needs something from you. i.e PAYMENTS! How can you be willing to pay someone that does not even give you an effort to provide a good customer service.
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I feel abit conned having to ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS29
9 Jul 2020
People found this helpful0
I feel abit conned having to even give 1 star. This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility at this company... Read Full Review
Comments (1)I feel abit conned having to even give 1 star.
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Daniel Robinson said about Liv Group
Services : Letting( As a Tenant )Date: 8th Jul 2020
I feel abit conned having to even give 1 star.
This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility at this company and help someone out.
I moved out nearly a month ago and haven't received my deposit back, if I hadn't made contact myself I wouldn't of even got anything back from them. They told me to make sure the flat was left in the state I got and this is bearing in mind it wasn't in the best of states when I arrived. I spent most of a day cleaning it and getting it to a better condition than when I arrived. Then when I got the deductions from my deposit back nearly 3 weeks after moving out there was a professional cleaning charge on there which was a extortionate amount.. My question was why tell someone to clean something and then get a company to do it again after? It's absurd.
There is not one good thing I could say about the company even the receptionist is rude and just want's to push you on to someone else (usually the wrong person)
There were a few issues with the flat before I moved in that LIV group informed me about but when I was given my checkout report they passed the blame of many of these things on to me!
Awful Awful Agent do not use them at all they don't care about their customers all they care about is money, I don't know if its from the top down or just the awfully incompetent staff they choose to employ but they are the worst in the business.
Avoid at all costs.
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By : Shameem Clare
10 Jan 2021Absolutely horrific customer service! I have never ever known a company like this. Rude! Never reply and the development is a mess. Avoid avoid...
This company is a mess, and ...
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1 Star Review
Mark
By : 'Wong'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LS11
27 Jan 2020
People found this helpful3
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves. I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building since... Read Full Review
Comments (0)This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves.
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Wong said about Liv Group
Services : Letting( As a Owner )Date: 27th Jan 2020
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves.
I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building since mid 2019. Since then, whenever I received bills from flat A, I'd ask them for bills of flat B. Yet, there was no response, and slowly I forgot about this.
This year, I received bills for flat A, so again, I asked if I needed to pay for flat B, the credit controller, called Mark Cann, told me this 'account has been passed to a solicitor (debt collector)', and asked me to contact them directly! The team was unwilling to solve this themselves, which it's them who messed things up. They're utterly irresponsible and have no idea how to handle fees. I'm waiting for the department manager, Lora Davis' response.
Please, owner of this company give me a formal official explanation and apology / compensation, I guarantee to complain to property ombudsman, if it's not settled in a timely way and up to my satisfaction.
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Terrible. ...
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1 Star Review
By : 'Steven'
Services : Property Management
Would you recommend ? : No
Postcode : RH12
3 May 2019
People found this helpful1
I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all... Read Full Review
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Steven Huntley said about Liv Group
Services : Property Management( )Date: 2nd May 2019
I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all costs
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Terrible customer ...
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1 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HI8
17 Apr 2019
People found this helpful1
I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with. Liv group actively avoided conducting much need upkeep and repairs on the property, despite frequent... Read Full Review
Comments (0)I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with.
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Scott Dansk said about Liv Group
Services : Letting( As a Tenant )Date: 16th Apr 2019
I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with.
Liv group actively avoided conducting much need upkeep and repairs on the property, despite frequent requests and reminders from myself and my fellow tenants. Liv group actively sought to squeeze every last bit of money out of me as they could and they're customer service was, to put it mildly, poor.
I cannot recommend avoiding Liv group enough.
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Poor ...
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1 Star Review
Belinda
By : 'Valeria'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : BA2
25 Jul 2018
People found this helpful0
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for... Read Full Review
Comments on Agent Fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
Comments (2)Was this helpful?:
Valeria Dodds Ceppi said about Liv Group
Services : Letting( As a Tenant )Date: 24th Jul 2018
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for end of tenancy cleaning (and 90 GBP for upholstey cleaning). The small apartment of two rooms took 10 hours to clean aparently even though we had a cleaner come in before leaving. I tried contacting the staff I usually dealt with calls went unanswered and if they were answered they said they would deal with it and call me back although that never happened. Besides that when living in the property the receptionist/property manager was never at her office or available and holiday schedules were not communicated to the tenants.
The UK's Largest Customer Review Website for the Property Industry
By : LIV Group
27 Jul 2018Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We ...
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