Frome, BA11
3.5/5, 16 reviews
63% recommended
88% lettings valuation accuracy
80% lettings fee satisfaction

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“Avoid this ghastly letting agency at all costs....”

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Jul 17,2018
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By: 'Mr'
Jul 17,2018
2 people found
this helpful
The worst letting agent I have dealt with. Terrible communication. Rudeness. Terrible customer service. Not adhering to contract on several occasions. Broken items (under contract) in home left unfixed for lengthy period - had to fix myself.Not returning deposit (still waiting, and being told I need to wait longer, contrary to TDS rules) in set period. When I stated that I would seek legal advice, and leave an appropriate review, I was told not to use 'threatening language'. Avoid at all costs. Appalling company. Appalling attitude. Kate Shipp was incredibly rude. Holly Sturman accused me of using 'threatening language' towards her when I merely stated that I was disappointed and would be contacting their governing bodies because their company is appalling. I stated I would contact a solicitor. They contravene the TDS in respect of the deposit. Absolutely awful. See similar reviews below, especially in respect of attitude.
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Latest Reviews

View all Reviews 16
9th Jul 2024
reviewed by 'Paul T'
“I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to ......”
18th Jan 2023
reviewed by 'Junior'
“I was very impressed with my estate agent Carrieanne as she kept in contact with me the entire time keeping ......”
2nd Feb 2021
reviewed by 'Jane R'
“Brilliant agent, and thank you for helping with the sale of my flat. Thanks Rory and team, you have been ......”
19th Feb 2020
reviewed by 'A'
“I used Allen and Harris, Frome recently for my house move and the Manager left my front door wide open, ......”
20th Jul 2019
reviewed by 'Kevin'
“Allen and Harris are always very professional and able to help with problems that may arise no matter how large ......”
17th Jul 2018
reviewed by 'Mr'
“The worst letting agent I have dealt with. Terrible communication. Rudeness. Terrible customer service. Not adhering to contract on several ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Allen & Harris
9 The Bridge
Frome
Somerset
BA11 1AR
01373 462999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 80% £2,030 £2,030
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 0 2 3 1 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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“Unprofessional Service and Poor Communication - Avoid Allen & Harris Frome...”

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Jul 09,2024
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By: 'Paul T'
Jul 09,2024
0 people found
this helpful
I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others. Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and ...
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“I was very impressed with my estate agent Car......”

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Jan 18,2023
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Carrieanne
By: 'Junior'
Jan 18,2023
0 people found
this helpful
I was very impressed with my estate agent Carrieanne as she kept in contact with me the entire time keeping me informed about the types of properties I was enquiring, and the ones we viewed. Polite and professional throughout and even offered help with their ...
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“Brilliant agent, and thank you for helping wi......”

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Feb 02,2021
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Rory
By: 'Jane R'
Feb 02,2021
0 people found
this helpful
Brilliant agent, and thank you for helping with the sale of my flat. Thanks Rory and team, you have been so helpful!...
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“I used Allen and Harris, Frome recently for m......”

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Feb 19,2020
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Rory
By: 'A'
Feb 19,2020
4 people found
this helpful
I used Allen and Harris, Frome recently for my house move and the Manager left my front door wide open, luckily enough someone came home 10 mins after the viewing. Poor!...
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By: Si
Mar 20, 2020
View all comments (1)
Disgraceful behaviour. Currently living in a house which i am renting off my friend, was told initially that we would be called a couple of days in advance to a viewing. Happend twice. The rest have been impromtu, booked without permission, and even during the covid-19 pandemic when i could possibly be self-isolating they are holding viewings without any permission or prior knowledge on our part. Complete invasion of privacy and coming back frim work to a house thats clearly been tampered with k ...

“Allen and Harris are always very professional......”

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Jul 20,2019
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By: 'Kevin'
Jul 20,2019
0 people found
this helpful
Allen and Harris are always very professional and able to help with problems that may arise no matter how large or small and always easy to talk too....
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“Avoid this ghastly letting agency at all costs....”

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Jul 17,2018
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By: 'Mr'
Jul 17,2018
2 people found
this helpful
The worst letting agent I have dealt with. Terrible communication. Rudeness. Terrible customer service. Not adhering to contract on several occasions. Broken items (under contract) in home left unfixed for lengthy period - had to fix myself.Not returning deposit (still waiting, and being told ...
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“The team in Allen & Harris Frome worked tirelessly to help ......”

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Feb 22,2018
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Rory
By: 'Ms'
Feb 22,2018
0 people found
this helpful
The team in Allen & Harris Frome worked tirelessly to help with my sale and assist with my onward purchase. Rory was particularly helpful and gave me all the advice and guidance I would want in an estate agent. I would have absolutely no hesitation in ...
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“We have been working with Kate for a number of ......”

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Feb 19,2018
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Kate
By: 'RGW'
Feb 19,2018
0 people found
this helpful
We have been working with Kate for a number of years now and she has just found us our fourth tenant within a week of our previous tenant giving notice. She understands and knows our requirements for a suitable tenant. As we are out of ...
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Comment on agent fees
Average.
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“Excellent customer service from Kate Shipp with attention to detail ......”

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Feb 16,2018
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Kate
By: 'Sarah'
Feb 16,2018
0 people found
this helpful
Excellent customer service from Kate Shipp with attention to detail and client care that is exemplary , very many thanks for your support over the years Sarah...
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“Kate Shipp has been responsible for both the purchase and ......”

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Feb 07,2018
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Kate
By: 'Peter'
Feb 07,2018
0 people found
this helpful
Kate Shipp has been responsible for both the purchase and renovation of our house in Wallington Way and has given exceptional service. Nothing has been too much trouble. In this she has been supported by all members in the office with whom we have been ...
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Comment on agent fees
Very happy with fees which have been extremely reasonable.
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“Kate continues to offer exceptional service. Her extensive knowledge of ......”

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Feb 01,2018
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Kate
By: 'Carol'
Feb 01,2018
0 people found
this helpful
Kate continues to offer exceptional service. Her extensive knowledge of the lettings business means I can totally trust her view of rent levels, work necessary and most of all.... her choice of tenants. Where I've had problems at properties she has been unfailingly supportive and ...
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Comment on agent fees
Ok
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“Great to deal with!! Kate and her lettings team are ......”

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Feb 01,2018
Minithumbup
By: 'Mel'
Feb 01,2018
0 people found
this helpful
Great to deal with!! Kate and her lettings team are A+ will recommend to anyone very helpful many thanks x...
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“Received a fantastic service when selling my property from start ......”

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Jan 24,2018
Minithumbup
By: 'Tim'
Jan 24,2018
1 people found
this helpful
Received a fantastic service when selling my property from start to finish. I would thoroughly recommend using Frome sales team. Very friendly and knowledgeable of the local property market....
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Comment on agent fees
They offer good value for money, received an offer far higher than two agents suggested.
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“No stars wasn't an option unfortunately. Avoid. Pressure you into ......”

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Jun 26,2017
Minithumbdown
By: 'bb12'
Jun 26,2017
7 people found
this helpful
No stars wasn't an option unfortunately. Avoid. Pressure you into seeing their own broker to get onto a 'favoured list' which is appalling. I appreciate offers need to be verified however it just takes a call to my own broker. I was advised if I ...
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“I am using Rightmove to carry out properly searches in ......”

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Oct 13,2015
Minithumbdown
By: 'Mr'
Oct 13,2015
6 people found
this helpful
I am using Rightmove to carry out properly searches in my area. I have sent many estate agents requests for properties that I am interested in via Rightmoves contact agent option and never have any problems apart from Allen and harris!! Every time I have ...
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“We found Sequence to be very awkward to deal with. ......”

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Jul 08,2015
Minithumbdown
By: 'Tenant'
Jul 08,2015
9 people found
this helpful
We found Sequence to be very awkward to deal with. No personal accountability; No urgency; Avoid answering questions to which the answer would show them to have made an error. Unless the property they are offering is perfect for you, I would suggest thinking very ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Allen & Harris, Frome BA11 1AR



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