What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, advertising where it matters I.e. zoopla, rightmove etc., then be prepared £1000s of potential additional costs. It is going to cost you a minimum of £700 you do everything yourself but just want to be on Rightmove and this is not just a one off cost, but every 6 months there is a minimum of a £600 charge to keep your advert live and still no guaranteed sale after all this so there is an element of gambling and you have a low to mid value property you should seriously think about whether it would be more financially effective to just pay a High Street agent their 1% commission and them do all the work with no hidden extras and repeat demands money. Now onto your assigned 'agent'. Firstly, good luck getting hold of them. They are painfully slow to respond, sometimes taking up to a week. You can manage your advert in your online portal and make tweaks but you need the agent to approve this and action which can take days. Also, the only marketing advice they ever gave is to keep lowering the price in large drops, even you are already below market valuation at this point. Purplebricks brand took a hammering after they went bust. They survived with a buyout from a competitor but they haven't changed the business model / poor customer service that so clearly caused their demise. Don't bother complaining to their customer services either. They have 'scammy' feeling approach to customer service complaints. I.e. the customer is NEVER right and must protect revenue at all costs, so don't expect any kind of partial refund or good will freebies. They present you with a list of reasons why your complaint is not going to be taken seriously and berate you as they are defense lawyers rather than customer service support. I would just avoid as the experience is poor and it is 5050 you will end up paying more and having more hassle than you just go with a traditional agent in the first place, who you may actually achieve a higher price with anyway and so won't cost you any more than selling with Purplebricks would. The whole thing is a bit of a trick when you think about it so be wiser than me and don't fall it. Honestly I thought this was the way forward but I have learned the costly and timely way that the High Street agents are still the better option and can offer an edge over these online only marketers. If you do choose an online platform, don't go with Purplebricks at least.

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An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial difficulty for myself I have taken it to the Osmo board and they have decided to side with Purplebricks despite all of the facts that are in place. Did you know that Purplebricks has a sub clause in their contract? That says they're allowed to take 28 working days from the last time they contacted you , this is just absolutely absurd. I have reported Purplebricks to trading standards to the Osmo odium board and I've tried to reason with them but they are acting Disgusting manor Threatening me over the phone and refusing to listen to my justification they put the house up for sale and for nine months I had four messages off housing manager and the property was not sold. I had over 30 viewings 26 of which were cancelled by purple Bricks due to no available agent I then found out two months into selling the property that the housing manager had agreed to work with me to sell the house was fired for conduct somehow six months later he was re-hired by the company became my housing manager again ignored all my calls messages emails and even when I went to the offices was completely ignored. This company is full of crooks and customer service advisors who are not there to assist you anything you have been promised by this company is simply a lie I would highly recommend that you go elsewhere as their advertisement lies. Their policy is corrupt and their communication is awful. I would happily take them to court if I need to because I don't believe in paying for a service that I have not received.

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If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP!
She's had 3 viewings in 6 months absolutely shocking customer service! AVOID AT ALL COSTS!!!!!!

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Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it did.

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Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation.
For this since February I've had a whopping 2 views and 2 not turned up as they didn't receive the notification or messages on the app. Which begs the question... What am I paying £899 for?
Typical business response from Vitalis the operations manager who state it was in the contract and

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• Experience: Would you recommend ? : No