I wish I had not used them as they don't send people round, People just make appointments sold or not. They have my money and wont give it back. I asked at least 3 times for the ad to be changed as it wasn't very good at all. but they already had my money! is that legal???
I will not be recommending them after this!

We put our house on the market with Purple Bricks in September 2018. Quickly found out from the supplied performance report on the app that if Rightmove didn't exist nor would Purplebricks. Supposedly in excess of 50000 advert lstings not one viewing. Paid off Purplebricks and went with a local agent and sold within 10 days. Purplebricks excuses are not really upto much. Brexit uncertainty was the main one. What I wonder are they going to use as an excuse after the end of this month. It might cost more using a local agent but at least something happens.

i was thinking of using purple brick..they advertise on the social media saying they dont take any money until they sell your house....after more research and i phoned them...they want £1400 up front before they even do anything...and no guarantee they can sell house AT GOOD PRICE...no estate agents does that...IM NOT USING THEM

Reported to watchdog and trading standards

Additionally Close Brothers are a complete bunch of scanners to. So it's from the frying pan into the fire, sometimes without your property being sold. AVOID

I was looking at a property with paddocks advertised. Needed to know acreage as I have horses and needed to know if the paddocks advertised were big enough for 3 horses. Kept emailing purple bricks asking for this info (which is normally given on any property details), all I kept getting back was an automated reply saying I had to arrange a viewing. A viewing would have been a complete waste of time for us and the buyer if the paddocks were not big enough, so I just gave up in the end!! Just needed a simple question answering. Don't know why it was such an issue!

To give a update I have still had no further response from PurpleBricks so have sent another email and if it is not resolved I will look to get The Property Ombudsman involved. My biggest issue is that due to the location not being set up on the advert it basically sat stagnant for two weeks as it didn't come up on some search sites (including the PurpleBricks website). This to me is surely a breach of contract as they didn't do what they said they were going to (too busy cashing my cheque I imagine). Luckily I also have proof as I have texts from the PB ‘agent' admiting it was a mistake on his behalf.

I find myself in the same situation, paid up front as I had total faith in Purple Bricks. 12 weeks and no viewers. I am going to contact a real estate agent.

Simple comment!!
No one tells you this!! Purple bricks will charge you £999 if your house is sold or not!!

Its as simple as that!!
They will charge you the fees, regardless if your house sells or not!!

Ask your purplebricks agents about this, and watch the silly answer they give you!!

They have also been on BBC

Simple comment!!
No one tells you this!! Purple bricks will charge you £999 if your house is sold or not!!

Its as simple as that!!
They will charge you the fees, regardless if your house sells or not!!

Ask your purplebricks agents about this, and watch the silly answer they give you!!

They have also been on BBC

These guys are complete scammers please avoid them like the plague. After taking about a week to get my property onto the market, they got practically zero viewings and the service was awful. So I cancelled the deal with them and they said this was fine no problem. What they didn't tell me was that there was small print in a contract they have with a company called Close Brothers, and now apparently I owe Close Brothers money, even though PurpleBricks cancelled the deal and said it was fine, with no mention of fees. This is a blatant scam do not deal with PurpleBricks.com under any circumstances

They are only interested in taking the money and once they get their money they do not do anything to sell your house why should they? they have their money, I strongly advice anyone not to use them as they are a rip off merchents.