1 Star Review
Dec 12,2022
By:
'Unhappy'
Dec 12,2022
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PA11
Lettings (as a Landlord)
Postcode: PA11
2
people found
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I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform you when problems arise and in fact, lie to neighbouring owners that you are not interested in dealing with issues that affect them.
I constantly ...
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2
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“AVOID LIKE THE PRAGUE...”
1 Star Review
Sep 02,2022
By:
'MR M MCKENNA'
Sep 02,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA5
Lettings (as a Tenant)
Postcode: PA5
1
people found
this helpful
Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the ...
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1
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“They are con artists of the best kind....”
1 Star Review
Aug 15,2022
By:
'Darren'
Aug 15,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Postcode: PA1
0
people found
this helpful
They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. ...
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0
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“Avoid avoid avoidThey just ignore emails, re......”
1 Star Review
Jan 06,2022
By:
'Robert ormond'
Jan 06,2022
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: No
Postcode: PA2
Lettings (as a Landlord)
Rent PCM: £525
Postcode: PA2
2
people found
this helpful
Avoid avoid avoid
They just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times the normal costs u only know about it when ur rents paid short
and ive been with them for 15yrs...
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2
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“Avoid Castle Residential...”
1 Star Review
Mar 27,2021
By:
'Mark'
Mar 27,2021
Services: Lettings (as a Landlord)
Rent PCM: £325
Would you recommend?: No
Postcode: PA2
Lettings (as a Landlord)
Rent PCM: £325
Postcode: PA2
0
people found
this helpful
Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway.
Within 3 months of the tenancy, that tenant caused damage (that I paid for) and began late payments of rent.
She caused considerable damage to my ...
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“They really do not care. They will tell you a......”
1 Star Review
Sep 25,2019
By:
'mark'
Sep 25,2019
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PA1
Sales (Prospective customer)
Postcode: PA1
8
people found
this helpful
They really do not care. They will tell you absolutely anything so you get off the phone and they can get back to reddit or whatever the hell it is they do all day. I can tell you what they aren't doing. Any work you're ...
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8
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“Avoid at all costs whether you are a Landlord or a Tenant!...”
1 Star Review
Aug 20,2019
By:
'TJH'
Aug 20,2019
Services: Lettings (as a Landlord)
Rent PCM: £500
Would you recommend?: No
Postcode: PA1
Lettings (as a Landlord)
Rent PCM: £500
Postcode: PA1
5
people found
this helpful
I am a Landlord with a few properties who were managed by Castle Residential (Paisley) as soon as they had the properties trouble began instantly, constant calling asking for documentation to be provided, I am 100% sure that repairs were falsified also, never a straight answer ...
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5
people found
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1 Star Review
Nov 19,2018
By:
'LM'
Nov 19,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Postcode: PA1
9
people found
this helpful
Incompetent and unhelpful. They have a very poor attitude when any issues are highlighted to them....
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9
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“Money hungry con artists...”
1 Star Review
Oct 25,2018
By:
'Kingsintheircastle'
Oct 25,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G3
Lettings (as a Tenant)
Postcode: G3
6
people found
this helpful
Absolute disgusting way of treating tenants, never resolve reported problems including those that left a broken window shambly covered up on a ground floor flat. Take a extortionate amount of deposit for cleaning fee that isn't carried out....
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Comment on agent fees
Bad
6
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“8 weeks not called back or email reply once...”
1 Star Review
Sep 15,2018
By:
'Adrian'
Sep 15,2018
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PA1
Lettings (as a Landlord)
Postcode: PA1
5
people found
this helpful
I rented out a property with castle and need details for council tax.
I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time.
I was told ...
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Comment on agent fees
Bad(overpriced for poor service)
5
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“Well Done & Thank you...”
5 Star Review
Sep 05,2018
By:
'New'
Sep 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £450
Postcode: PA1
1
people found
this helpful
I had to find a suitable place for my daughter who
got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :)
We tried several other agents in Paisley but they ...
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Comment on agent fees
No Extra Fees Charged
1
people found
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1 Star Review
Aug 21,2018
By:
'-'
Aug 21,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Postcode: PA1
6
people found
this helpful
Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late.
After our poor experiences with Castle Residentials, we ...
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6
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“Con artists and liars...”
1 Star Review
Jun 18,2018
By:
'Scicomten'
Jun 18,2018
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £525
Postcode: PA1
8
people found
this helpful
I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me ...
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Comment on agent fees
Fees are aweful, really high
8
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5 Star Review
Jun 17,2018
By:
'Happy'
Jun 17,2018
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £425
Postcode: PA1
0
people found
this helpful
I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly.
The team have been very efficient and were extremely polite and understanding ...
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0
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1 Star Review
Jun 07,2018
By:
'KIAN'
Jun 07,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: G50
Lettings (as a Tenant)
Rent PCM: £650
Postcode: G50
7
people found
this helpful
We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in.
When we first moved in the house looked fine but then in less than a month the issues ...
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Comment on agent fees
Absolute bad they do nothing yet charge a fee to you.
7
people found
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5 Star Review
Apr 10,2018
By:
'Angie'
Apr 10,2018
Services: Lettings (as a Tenant)
Rent PCM: £320
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £320
Postcode: PA1
0
people found
this helpful
I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley ...
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0
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“very helpful agency , really took time to help find me ......”
5 Star Review
Feb 05,2018
By:
'darren'
Feb 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £325
Would you recommend?: Yes
Postcode: PA11
Lettings (as a Tenant)
Rent PCM: £325
Postcode: PA11
0
people found
this helpful
very helpful agency , really took time to help find me a home. would recommend to my friends about this agency...
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Comment on agent fees
very good and reasonable
0
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“I have been with the agency for 3 and half years ......”
5 Star Review
Nov 29,2017
By:
'Kirsty'
Nov 29,2017
Services: Lettings (as a Tenant)
Rent PCM: £320
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £320
Postcode: PA1
1
people found
this helpful
I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this agency....
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1
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“I have been living in a castle residential property for ......”
5 Star Review
Nov 21,2017
By:
'grae'
Nov 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £295
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £295
Postcode: PA1
2
people found
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely ...
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Comment on agent fees
not a problem at all
2
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“This is the worst agent I have ever rented through.... ......”
1 Star Review
Nov 01,2017
By:
'Bukola'
Nov 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Postcode: PA1
6
people found
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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6
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“fantastic agency cannot fault them. had a leak in my ......”
5 Star Review
Oct 06,2017
By:
'angie'
Oct 06,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PA1
Lettings (as a Tenant)
Postcode: PA1
2
people found
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
2
people found
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“I have rented with castle now for several years and ......”
5 Star Review
Oct 02,2017
By:
'Stephen'
Oct 02,2017
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: PA3
Lettings (as a Tenant)
Rent PCM: £450
Postcode: PA3
3
people found
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
3
people found
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“A few issues when we rented through them. Firstly the ......”
1 Star Review
Sep 20,2017
By:
'Spectre'
Sep 20,2017
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: G58
Lettings (as a Tenant)
Rent PCM: £850
Postcode: G58
7
people found
this helpful
A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet.
Secondly upon leaving they wanted to keep more of our deposit than was fair, ...
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7
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“Flat infested with bugs, on off leak for six months, ......”
1 Star Review
Aug 04,2017
By:
'Vulpine'
Aug 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £295
Would you recommend?: No
Postcode: PA1
Lettings (as a Tenant)
Rent PCM: £295
Postcode: PA1
11
people found
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, when ...
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Comment on agent fees
Nonexistent, the landlord owns the property.
11
people found
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“Viewed a property on the 15th of June 2017, placed an ......”
1 Star Review
Jul 07,2017
By:
'James'
Jul 07,2017
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PAIS
Sales (Prospective customer)
Postcode: PAIS
11
people found
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent.
2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my ...
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11
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“I'm not one for bothering with reviews but I feel ......”
1 Star Review
Jul 07,2017
By:
'Holly'
Jul 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: G2
Lettings (as a Tenant)
Rent PCM: £675
Postcode: G2
10
people found
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made ...
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10
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“Rubbish. Wasted our time as we registered for a viewing. ......”
1 Star Review
Mar 03,2017
By:
'AngryTenant'
Mar 03,2017
Services: Lettings (Prospective customer)
Rent PCM: £850
Would you recommend?: No
Postcode: G77
Lettings (Prospective customer)
Rent PCM: £850
Postcode: G77
6
people found
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because ...
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6
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“Absolutely appalling agents. I stayed in the property for close ......”
1 Star Review
Feb 28,2017
By:
'Charlotte'
Feb 28,2017
Services: Lettings (as a Tenant)
Rent PCM: £250
Would you recommend?: No
Postcode: PA2
Lettings (as a Tenant)
Rent PCM: £250
Postcode: PA2
7
people found
this helpful
Absolutely appalling agents. I stayed in the property for close to a year (because it was cheap and close to university) and ended up with so many health problems because of it.
The flat itself was in a great location, not much noise and a ...
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7
people found
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“Avoid these rogues at all costsI have had to go ......”
1 Star Review
Sep 27,2016
By:
'Student'
Sep 27,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G4
Lettings (as a Tenant)
Postcode: G4
6
people found
this helpful
Avoid these rogues at all costs
I have had to go down the official complaints path to try and get money back for a lease they were unable to honour. They advertise properties not even available and take a deposit....
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6
people found
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“I used castle residential to let my property for 2 years ......”
1 Star Review
Feb 17,2016
By:
'Kmk'
Feb 17,2016
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: No
Postcode: PA4
Lettings (as a Landlord)
Rent PCM: £450
Postcode: PA4
5
people found
this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have ...
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Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
5
people found
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