67% lettings valuation accuracy
50% lettings fee satisfaction
Jun 06,2018
Jun 06,2018
1
people found
this helpful
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice on the tenant's in order to access the property. When the tenants moved out they phoned to say that the property was in good order, only to find that there were problems at the address. They now won't answer any emails or pick up the phone to resolve. If you don't get anywhere with your complaint, they tell you that there complaints procedure is to speak to the branch manager. This will be via the same number you have tried to ring on hundreds of times. They don't offer to escalate the complaint to an Area Director and when you ask to speak to one, none of there staff seem to know who the relevant Area Directors are and they never have any contact details for them. I would just go to The Property Ombudsman Service (TPOS) directly and advise them that you have tried to follow your their complaints procedure, but to no avail.
If ever you need to contact there Property Management office in Newport, forget it. They never ever pick up and when you leave a voicemail message, and even then they never ever return your call. They have lots of staff working there, so i see no excuses for there poor customer services and mediocre telephone system.
My advice.....use Asset Estates, Bidmead Cook or Purple Bricks. You are 100% guaranteed to get a better service.
If ever you need to contact there Property Management office in Newport, forget it. They never ever pick up and when you leave a voicemail message, and even then they never ever return your call. They have lots of staff working there, so i see no excuses for there poor customer services and mediocre telephone system.
My advice.....use Asset Estates, Bidmead Cook or Purple Bricks. You are 100% guaranteed to get a better service.
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Sep 08, 2018
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people.
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Latest Reviews
5th Apr 2022
reviewed by 'Senthil'
11th Nov 2021
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23rd Oct 2021
reviewed by 'Helen'
8th Sep 2021
reviewed by 'woodland'
1st Dec 2020
reviewed by 'Jenny'
26th Feb 2020
reviewed by 'Peter'
Opening Hours
Address
Darlows
32 Victoria Street
Merthyr Tydfil
CF47 8BW
01685 723555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £600 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 4 | 3 | 0 | 6 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 05,2022
Apr 05,2022
0
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They have been managing my property for close to a decade now. The service has akways been exceptional.
Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently!
5 stars without hesitation....
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Nov 11,2021
Nov 11,2021
0
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I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
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Oct 23,2021
Oct 23,2021
1
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I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you .
She always gets things sorted for me .
I’m renting and my boiler packed in on Friday night .
I emailed Louise Saturday morning and with in 25 mins an engineer was ...
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Sep 08,2021
Sep 08,2021
0
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NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions.
I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
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Dec 01,2020
Dec 01,2020
0
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Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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Feb 26,2020
Feb 26,2020
0
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Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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Jan 28,2020
Jan 28,2020
0
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We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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Aug 31,2019
Aug 31,2019
0
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Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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Aug 17,2019
Aug 17,2019
0
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What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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Jan 31,2019
Jan 31,2019
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We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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Jan 30,2019
Jan 30,2019
0
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Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you...
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Jan 28,2019
Jan 28,2019
0
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Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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Jun 06,2018
Jun 06,2018
1
people found
this helpful
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
read full review
read full review
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Yes
Sep 08, 2018
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(1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...
Aug 06,2017
Aug 06,2017
2
people found
this helpful
this helpful
First of all, i have given Darlows one star as i cant give them zero.
I have had the misfortune of dealing with Darlows in respect of a property rental.
Initially they seemed ok....but since agreeing the let their service has been nothing short ...
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Comment on agent fees
N/a
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Aug 01,2017
Aug 01,2017
0
people found
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Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow
All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop ...
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jun 02,2017
Jun 02,2017
0
people found
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Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as ...
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 20,2016
Oct 20,2016
0
people found
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this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
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Comment on agent fees
Good
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 28,2015
Jan 28,2015
1
people found
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this helpful
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with ...
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Feb 04, 2015
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(1)
Hi Yvette
I'm sorry to hear about this. Please could you email [email protected] so we can look into this for you and rectify the situation.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 30,2013
Sep 30,2013
2
people found
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this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to ...
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What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod's hence ensuring that neither party came to harmAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
