0% lettings valuation accuracy
50% lettings fee satisfaction
Jun 05,2018
Jun 05,2018
3
people found
this helpful
this helpful
Before we even got the keys at 1pm we were turned away and told to come back in half an hour after lunch.
The flat had a lot of black mould hidden behind beds and other nooks and crannies we did not see on inspection, so much so we had to get environmental health agents and such. After 2 months of one of us sleeping on the couch because one bedroom was a health hazard.
After several months of threats complaints and even getting others to go to headquarters to demand something be done they didn't care.
We had homeless people live right outside our door in our communal area that the neighbours share.
Then they had the cheek to increase the rent by 33% in a year, despite mould, peeling paint and very noisy leaks.
There is absolutely no justification for charging £1600 a month for a god awful probably illegal 3 bedroom flat.
The agents when we confronted them passed us off to each other and then on to someone with a higher pay grade and this seems non stop.
The flat had a lot of black mould hidden behind beds and other nooks and crannies we did not see on inspection, so much so we had to get environmental health agents and such. After 2 months of one of us sleeping on the couch because one bedroom was a health hazard.
After several months of threats complaints and even getting others to go to headquarters to demand something be done they didn't care.
We had homeless people live right outside our door in our communal area that the neighbours share.
Then they had the cheek to increase the rent by 33% in a year, despite mould, peeling paint and very noisy leaks.
There is absolutely no justification for charging £1600 a month for a god awful probably illegal 3 bedroom flat.
The agents when we confronted them passed us off to each other and then on to someone with a higher pay grade and this seems non stop.
Comment on agent fees
Bad
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Latest Reviews
5th Jun 2023
reviewed by 'Dundee landlord'
27th Aug 2021
reviewed by 'mya'
23rd Jun 2021
reviewed by 'Jon'
26th Dec 2020
reviewed by 'Pat'
24th Aug 2020
reviewed by 'Lianne'
Opening Hours
Address
Grant Property
20a Whithall Crescent
Dundee
Angus
DD1 4AU
01382 203838
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £360 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 05,2023
Jun 05,2023
0
people found
this helpful
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Had one of their managed flats leak water into mine on 3 separate occasions but they refuse to repaint my ceilings that their leaks damaged!
Now they appear to have shut down their Facebook page too after I left comments stating this? Or blocked me! Hmmm?...
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Aug 27,2021
Aug 27,2021
0
people found
this helpful
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I wish I’d read reviews before I moved in. As everyone else states they are absolutely awful at replying and getting in contact. They failed to put our deposit into a deposit scheme within 30 days and I’m struggling to get my deposit back. ...
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Aug 11,2021
Aug 11,2021
1
people found
this helpful
this helpful
Problems from the offset. No formal inventory given to us. Previous tennants belongings left in the dirty flat. During the tennancy emails got blatantly ignored to the point I had to report them to the council and withhold rent over issues. Upon moving out they ...
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Jun 23,2021
Jun 23,2021
5
people found
this helpful
this helpful
Grant used to be good but ever since we’ve moved into our new flat we’ve had nothing but poor service. No responses to emails, the wrong information was given about the flat (for example, we were told it had a prepayment metre. They ...
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Dec 26,2020
Dec 26,2020
1
people found
this helpful
this helpful
Do not land yourself with a leaking, mould ridden property from Grant Property.
Why they will not do anything to repair their properties is incredulous as it just leads to further damage and escalating repair costs, and, dissatisfied tenants?
Avoid renting from this company....
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Aug 24,2020
Aug 24,2020
1
people found
this helpful
this helpful
If I could give this company zero stars I would. Flat moved into was somewhat clean but grounds were untidy and unkempt although rent agreement said the agents would keep this tidy and in good maintenance. We sold a house to them in exchange for ...
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Aug 20, 2021
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(1)
The worst lettings agents in the universe.
They demonstrate a history of persistent lies and leave tenants in poor living conditions. They dont care if you have genuine concerns and just shirk off their legal responsibilities.
Avoid them completely! ...
Jul 03,2020
Jul 03,2020
4
people found
this helpful
this helpful
I had to pay a non-guarantor fee which was 2 month rent up front, not withstanding a deposit on top. We received a shocking deduction for cleaning (they must use the most expensive cleaners in Dundee) when the flat was fine. However, nearly 2 months down the ...
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Jan 30,2020
Jan 30,2020
2
people found
this helpful
this helpful
Me and 2 others rented with grant properties for 1 year. During our experience there was several problems.
Firstly, when we moved in we reported that a chair was broken on arrival. Our reply to this was that they had contacted a contractor to replace the chair ...
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Apr 27,2019
Apr 27,2019
0
people found
this helpful
this helpful
I have now been in the flat just over a week. My contact,Livia has been helpful throughout. Having moved from London she arranged Skype viewings and I was pleasantly surprised by the condition of the flat on arrival.So far my experience has been ...
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Comment on agent fees
As I have not previously rented I really don’t have a comparator so can’t comment.
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Jan 03,2019
Jan 03,2019
2
people found
this helpful
this helpful
Sam is the most useless person I have ever met in my life.
We had a problem with secured entry door not being fixed for over a year! As a result almost every day we had visits from drug addicts who were not only scary ...
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Comment on agent fees
bad
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Jun 05,2018
Jun 05,2018
3
people found
this helpful
this helpful
Before we even got the keys at 1pm we were turned away and told to come back in half an hour after lunch.
The flat had a lot of black mould hidden behind beds and other nooks and crannies we did not see on inspection, ...
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Comment on agent fees
Bad
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Aug 28,2015
Aug 28,2015
0
people found
this helpful
this helpful
I used them as tenant and was really happy with the service as a whole. My queries and complaints were answered in a timely manner and a repair was carried out in good time by a friendly chap. The girls there were all really helpful ...
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Sep 12,2014
Sep 12,2014
6
people found
this helpful
this helpful
Grant prorperty agents are great at lurring people into renting flats run by them. There is no denying that the flats are tastefully furnished, however this comes with grave consequences.
My flat mate and I moved out of this flat and left it sparkling clean. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:04 PM 31/10/2017 by allAgents
