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4.2/5, 109 Reviews
83% Recommended
100% letting valuation accuracy
10% letting fee satisfaction
Report generated on (04 May 2025 @ 14:17:38)
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Joy
By : 'BlackStar'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : HP13
This company is a horror. If you want fair treatment do not use them. They have no respect to anybody or anything Joy McAvoy has a sadistic tendency to toss the knife in your wound. She is unethical and disgraceful person. Stacey is not far away from Joy, behaving as spoiled bored women taking pleasure on abusing tenants. The landlord chose them, so I have no chance to avoid them. The question is, if the landlord accepts their attitude, she cannot be different from them. Can she? The staff is not professional they are ignorant, abusive and terrorizing. Avoid these guys at any price if you can!
Ripping off everybody. I don't know the terms and conditions of the contract between them and the landlord, but based on their attitude, they are making sport of ripping off people, and refusing to gave back the deposit. Disgraceful and disgusting.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 10.00% | £700 | £2,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
29 | 3 | 51 | 12 | 0 | 0 | 0 | 0 | 11 | 3 |
Rushbrook & Rathbone Limited
Portmill House, Hitchin, Bedfordshire
SG5 1DJ
01462 420201
Joy
Emma
By : 'Alan'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : No
Postcode : HP3
Whilst R&R handled through a period of 3 years my position as a landlord this has been greatly soured by the handling of the moving out of tenant and the the deposit, which has been a disgrace. Despite being informed of sums I wished to be deducted from the deposit the tenant was not informed ... Read Full Review
Good
Joy
Julie
By : 'Chester'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : HP3
We have had to contact both the tenancy deposit service and the property ombudsmen in order to get the return of our deposit and rent over-payments back. They claim they cannot get the landlord to comply with the rules, so are completely impotent and ineffective in looking after tenant's ... Read Full Review
Terrible rip off and no value for tenant. Watch out for contract renewal fees, extra fees as a result of insisting all tenants are fully referenced as if bill payers, rather than named occupants (we found this out in retrospect), cost of almost everything is attributed to the tenant and at a much higher price than other agencies. Also watch out for them trying to get you to pay for problems that pre-date your check-in. They tried to get us to pay for gutter and water damage that was reported and painted over before we arrived, within the 1st month of us moving in. Luckily, we had enquired about this via email pre-contract signing so they had to accept that we were not liable to repair or redecorate the impacted areas.
By : Claire Ryding
5 Oct 2018We are very sorry that you have not had the best experience in your dealings with us. Having been in business for over 30 years, we are considered in the industry as a highly reputable and...
Joy
By : 'BlackStar'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : HP13
This company is a horror. If you want fair treatment do not use them. They have no respect to anybody or anything Joy McAvoy has a sadistic tendency to toss the knife in your wound. She is unethical and disgraceful person. Stacey is not far away from Joy, behaving as spoiled bored women taking ... Read Full Review
Ripping off everybody. I don't know the terms and conditions of the contract between them and the landlord, but based on their attitude, they are making sport of ripping off people, and refusing to gave back the deposit. Disgraceful and disgusting.
Joy
Emma-Sue
By : 'AndyCapp'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : HP12
**AVOID at all costs. Unethical, extremely high prices and refuse to do anything without a fight. Not once did I have a pleasant experience with this truly awful company. They represent everything that is wrong with the letting agency industry. Months after leaving they still leave a sour ... Read Full Review
terrible, extortionate. Absolute disgrace
Ruvina
By : 'Jeff'
Branch : Hitchin, Portmill House
Services : Property Management
Would you recommend ? : No
Postcode : N16
Managing company chosen by the landlord for our block o flat. Good: They send the bill on time. The guy they send to do maintenance is really nice and competent. Bad: Everything else. They don't answer to emails. They even have an automatic answer saying they answer within 5 days, but don't be ... Read Full Review
Way to high for what is delivered
Joy
By : 'Kathryn'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SE26
The company completely ignored our requirements and requests I've our 12 month tenancy and then at the end swindled us out of several hundreds of pounds by with-holding our security deposit Head of lettings, Joy McAvoy, seems to take a sadistic pleasure in making tenants lives a misery and will do ... Read Full Review
By : 'd'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N16
Over the period of a 6 month let had 3 different agents responsible for the property. Breached terms and conditions of their own contract, overcharged for basic services. Didn't listen or engage with the tenants. Needlessly escalted a straightforward procedure. ... Read Full Review
80% overcharge for equivalent service
By : BlackStar
29 May 2018I have had the same experience. Still fighting with them. I think I need a...
By : 'londear'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW1
We had R&R as a management agency for 7.7 years, but the costs of doing business with them has gone up and up and the quality of service has gone down and down. We own our flat outright, including the freehold, and yet we rarely have been able to net more than 40% of the gross income from our ... Read Full Review
Agent should have been much more responsive. When they keep receiving emails that start with \"I am not happy that. . . \" they should at least respond.
By : 'Michela'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : N21
The main problem with Rushbrook is that every 6 months or so they change the person that deal with your property, so every time you have an issue or you need to renew the contract you have to explain everything again, because the new person didn't know what was agreed before with her colleagues. ... Read Full Review
They should be more clear on how the contracts are written and if any clause of the Agreement is over ridden by the extension it should be put in evidence and explained.
Every now and then I had to pay fees for renewing the contract but it wasn\'t at all clear when and why I had to pay. Sometimes for the extension I had to pay, sometimes not. In 4 years I had contracts of 1 year, 6 months and renewal of 6 months. Every time they change their mind on what contract to do, which clauses to apply or cancel, if or not I had to pay and this without really giving me the possibility to decide what to do. Basically it was or you do what we say or you have to go, even though I\'ve always been a very good tenant.
By : 'Alex'
Branch : Hitchin, Portmill House
Services : Letting( Property Management )
Rent PCM : £950
Would you recommend ? : No
Postcode : HP13
We rented our property through Wye Resindetial, who subcontract their property managing service to Rushbrooke and Rathbone. Pretty much from day 1, we had to constantly chase Rushbrooke for statements, as the times we didnt chase them, it was up to 2 weeks before statements were prepared and ... Read Full Review
Change the way they deal with their customers. Alter their company policies.
The agent did not deserve their fees as we did their work on their behalf directly with our tenants.
By : 'Simon'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW6
I have used Rushbrook & Rathbone to manage my property for over 10 years now, initially when i was posted overseas for 7 years, and have retained them now we are back in UK as they provide a consistently professional and diligent service with the right balance of elevating issues when needed ... Read Full Review
By : 'Svensk'
Branch : Hitchin, Portmill House
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : HP15
Very good contact and very helpful. Easy to work with and understanding. Using electronic media, it was convenient and time-friendly for ... Read Full Review
By : BlackStar
29 May 2018Are you working for...
By : 'Hemel'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP1
Rushbrook & Rathbone have been managing 2 of our properties for about 3 years. I find them very helpful and professional. In particular Katie was a huge help when my husband was ill and I could rely on her to use her initiative to make sensible decisions without bothering me. We have a very ... Read Full Review
Nicola
By : 'Chris'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Having dealt with quite a number of estate agents in the past (all of them bad) it was a real breath of fresh air to deal with R&R and in particular Nicola, who were a dream to work with throughout. They took what can be an incredibly stressful process and made it simple, informative and ... Read Full Review
By : 'Andre'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Both Katie and Shannon, have been excellent in acting as an intermediarity between us and our landlord. In all of our dealing, our emails and phone calls to them with questions, requests and complaints regarding our flat have been handled efficiently, professionally and empathically until a ... Read Full Review
By : 'Tim'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP3
We moved from an unsatisfactory managing agent for a flat that we own to Rushbrook and Rathbone and have been very impressed by their efficiency, thoroughness and forethought. If there's a problem with the property, the team at R & R immediately swing into action, informing us, sending in ... Read Full Review
By : 'Mark'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Harriet was absolutely fantastic in not only responding to all of my many questions, but also by doing so in a timely manner. There are always many issues to cover off when moving into a new property and with Harriets assistance we were able to process everything quickly and effectively, helping to ... Read Full Review
By : 'MH'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP13
We were let down by another agent and needed a property very quickly. We viewed and accepted the property on the Friday and moved in the following Thursday due to the efficiency of Harriet (who was very helpful and patient). I do think the fees are expensive however this is common in the ... Read Full Review
Emma
By : 'Janine'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP1
We have been using rushbrook & rathbone now for a few years and I feel we have built up a good relationship, especially with Emma & Harriet. They are on the ball and organise all of the paperwork for tenancy renewals, safety certificates, etc well in advance. The long term plan is to have ... Read Full Review
By : 'Mr'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP1
We have been very pleased so far with the service received from Harriet Altham and Katie Doke at R&R. Communication has been excellent and they have dealt promptly and efficiently with all aspects of the work. Both Harriet and Katie have been very helpful and shown a professional attitude to ... Read Full Review
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Last updated at 8/7/2018, 8:54:40 AM by allAgents