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Rushbrook & Rathbone Limited

4.2/5, 109 Reviews
83% Recommended

100% letting valuation accuracy

10% letting fee satisfaction

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"Horror..."

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1 Star Review
UserName

Joy

By : 'BlackStar'
Services : Letting(As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : HP13

29 May 2018
People found this helpful4

This company is a horror. If you want fair treatment do not use them. They have no respect to anybody or anything Joy McAvoy has a sadistic tendency to toss the knife in your wound. She is unethical and disgraceful person. Stacey is not far away from Joy, behaving as spoiled bored women taking pleasure on abusing tenants. The landlord chose them, so I have no chance to avoid them. The question is, if the landlord accepts their attitude, she cannot be different from them. Can she? The staff is not professional they are ignorant, abusive and terrorizing. Avoid these guys at any price if you can!


Comments on Agent Fees

Ripping off everybody. I don't know the terms and conditions of the contract between them and the landlord, but based on their attitude, they are making sport of ripping off people, and refusing to gave back the deposit. Disgraceful and disgusting.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%10.00%£700£2,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
29351120000113
Address

Rushbrook & Rathbone Limited
Portmill HouseHitchin, Bedfordshire
SG5 1DJ
01462 420201

Opening Hours
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  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. Closed
  7. Closed
Services offered
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1 Star Review
UserName

Joy

UserName

Emma

By : 'Alan'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : No
Postcode : HP3

6 Oct 2018
People found this helpful3

Whilst R&R handled through a period of 3 years my position as a landlord this has been greatly soured by the handling of the moving out of tenant and the the deposit, which has been a disgrace. Despite being informed of sums I wished to be deducted from the deposit the tenant was not informed ... Read Full Review


Comments on Agent Fees

Good

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Hostile & ...

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1 Star Review
UserName

Joy

UserName

Julie

By : 'Chester'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : HP3

3 Oct 2018
People found this helpful0

We have had to contact both the tenancy deposit service and the property ombudsmen in order to get the return of our deposit and rent over-payments back. They claim they cannot get the landlord to comply with the rules, so are completely impotent and ineffective in looking after tenant's ... Read Full Review


Comments on Agent Fees

Terrible rip off and no value for tenant. Watch out for contract renewal fees, extra fees as a result of insisting all tenants are fully referenced as if bill payers, rather than named occupants (we found this out in retrospect), cost of almost everything is attributed to the tenant and at a much higher price than other agencies. Also watch out for them trying to get you to pay for problems that pre-date your check-in. They tried to get us to pay for gutter and water damage that was reported and painted over before we arrived, within the 1st month of us moving in. Luckily, we had enquired about this via email pre-contract signing so they had to accept that we were not liable to repair or redecorate the impacted areas.

Comments (2)
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By : Claire Ryding

5 Oct 2018

We are very sorry that you have not had the best experience in your dealings with us. Having been in business for over 30 years, we are considered in the industry as a highly reputable and...


Horror ...

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1 Star Review
UserName

Joy

By : 'BlackStar'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : HP13

29 May 2018
People found this helpful4

This company is a horror. If you want fair treatment do not use them. They have no respect to anybody or anything Joy McAvoy has a sadistic tendency to toss the knife in your wound. She is unethical and disgraceful person. Stacey is not far away from Joy, behaving as spoiled bored women taking ... Read Full Review


Comments on Agent Fees

Ripping off everybody. I don't know the terms and conditions of the contract between them and the landlord, but based on their attitude, they are making sport of ripping off people, and refusing to gave back the deposit. Disgraceful and disgusting.

Comments (0)
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**AVOID at all ...

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1 Star Review
UserName

Joy

UserName

Emma-Sue

By : 'AndyCapp'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : HP12

7 Nov 2017
People found this helpful3

**AVOID at all costs. Unethical, extremely high prices and refuse to do anything without a fight. Not once did I have a pleasant experience with this truly awful company. They represent everything that is wrong with the letting agency industry. Months after leaving they still leave a sour ... Read Full Review


Comments on Agent Fees

terrible, extortionate. Absolute disgrace

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Managing company chosen by ...

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1 Star Review
UserName

Ruvina

By : 'Jeff'
Branch : Hitchin, Portmill House
Services : Property Management
Would you recommend ? : No
Postcode : N16

18 Sept 2017
People found this helpful2

Managing company chosen by the landlord for our block o flat. Good: They send the bill on time. The guy they send to do maintenance is really nice and competent. Bad: Everything else. They don't answer to emails. They even have an automatic answer saying they answer within 5 days, but don't be ... Read Full Review


Comments on Agent Fees

Way to high for what is delivered

Comments (0)
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The company completely ...

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1 Star Review
UserName

Joy

By : 'Kathryn'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SE26

22 Aug 2016
People found this helpful5

The company completely ignored our requirements and requests I've our 12 month tenancy and then at the end swindled us out of several hundreds of pounds by with-holding our security deposit Head of lettings, Joy McAvoy, seems to take a sadistic pleasure in making tenants lives a misery and will do ... Read Full Review

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Over the period of a 6 month ...

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1 Star Review

By : 'd'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N16

21 Jan 2016
People found this helpful9

Over the period of a 6 month let had 3 different agents responsible for the property. Breached terms and conditions of their own contract, overcharged for basic services. Didn't listen or engage with the tenants. Needlessly escalted a straightforward procedure. ... Read Full Review


Comments on Agent Fees

80% overcharge for equivalent service

Comments (1)
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By : BlackStar

29 May 2018

I have had the same experience. Still fighting with them. I think I need a...


We had R&R as a ...

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1 Star Review

By : 'londear'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW1

20 Dec 2014
People found this helpful5

We had R&R as a management agency for 7.7 years, but the costs of doing business with them has gone up and up and the quality of service has gone down and down. We own our flat outright, including the freehold, and yet we rarely have been able to net more than 40% of the gross income from our ... Read Full Review


What agent could do to change your mind?

Agent should have been much more responsive. When they keep receiving emails that start with \"I am not happy that. . . \" they should at least respond.

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The main problem with ...

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1 Star Review

By : 'Michela'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : N21

14 Nov 2014
People found this helpful4

The main problem with Rushbrook is that every 6 months or so they change the person that deal with your property, so every time you have an issue or you need to renew the contract you have to explain everything again, because the new person didn't know what was agreed before with her colleagues. ... Read Full Review


What agent could do to change your mind?

They should be more clear on how the contracts are written and if any clause of the Agreement is over ridden by the extension it should be put in evidence and explained.


Comments on Agent Fees

Every now and then I had to pay fees for renewing the contract but it wasn\'t at all clear when and why I had to pay. Sometimes for the extension I had to pay, sometimes not. In 4 years I had contracts of 1 year, 6 months and renewal of 6 months. Every time they change their mind on what contract to do, which clauses to apply or cancel, if or not I had to pay and this without really giving me the possibility to decide what to do. Basically it was or you do what we say or you have to go, even though I\'ve always been a very good tenant.

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We rented our property ...

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1 Star Review

By : 'Alex'
Branch : Hitchin, Portmill House
Services : Letting( Property Management )
Rent PCM : £950
Would you recommend ? : No
Postcode : HP13

13 Nov 2014
People found this helpful3

We rented our property through Wye Resindetial, who subcontract their property managing service to Rushbrooke and Rathbone. Pretty much from day 1, we had to constantly chase Rushbrooke for statements, as the times we didnt chase them, it was up to 2 weeks before statements were prepared and ... Read Full Review


What agent could do to change your mind?

Change the way they deal with their customers. Alter their company policies.


Comments on Agent Fees

The agent did not deserve their fees as we did their work on their behalf directly with our tenants.

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I have used Rushbrook & ...

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5 Star Review

By : 'Simon'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW6

3 Apr 2014
People found this helpful2

I have used Rushbrook & Rathbone to manage my property for over 10 years now, initially when i was posted overseas for 7 years, and have retained them now we are back in UK as they provide a consistently professional and diligent service with the right balance of elevating issues when needed ... Read Full Review

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Very good contact and very ...

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5 Star Review

By : 'Svensk'
Branch : Hitchin, Portmill House
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : HP15

24 Mar 2014
People found this helpful1

Very good contact and very helpful. Easy to work with and understanding. Using electronic media, it was convenient and time-friendly for ... Read Full Review

Comments (1)
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By : BlackStar

29 May 2018

Are you working for...


Rushbrook & Rathbone have ...

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4 Star Review

By : 'Hemel'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP1

15 Mar 2014
People found this helpful1

Rushbrook & Rathbone have been managing 2 of our properties for about 3 years. I find them very helpful and professional. In particular Katie was a huge help when my husband was ill and I could rely on her to use her initiative to make sensible decisions without bothering me. We have a very ... Read Full Review

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Having dealt with quite a ...

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5 Star Review
UserName

Nicola

By : 'Chris'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8

1 Mar 2014
People found this helpful3

Having dealt with quite a number of estate agents in the past (all of them bad) it was a real breath of fresh air to deal with R&R and in particular Nicola, who were a dream to work with throughout. They took what can be an incredibly stressful process and made it simple, informative and ... Read Full Review

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Both Katie and Shannon, have ...

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5 Star Review

By : 'Andre'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1

25 Feb 2014
People found this helpful1

Both Katie and Shannon, have been excellent in acting as an intermediarity between us and our landlord. In all of our dealing, our emails and phone calls to them with questions, requests and complaints regarding our flat have been handled efficiently, professionally and empathically until a ... Read Full Review

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We moved from an ...

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5 Star Review

By : 'Tim'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP3

6 Feb 2014
People found this helpful2

We moved from an unsatisfactory managing agent for a flat that we own to Rushbrook and Rathbone and have been very impressed by their efficiency, thoroughness and forethought. If there's a problem with the property, the team at R & R immediately swing into action, informing us, sending in ... Read Full Review

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Harriet was absolutely ...

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5 Star Review

By : 'Mark'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes

5 Feb 2014
People found this helpful2

Harriet was absolutely fantastic in not only responding to all of my many questions, but also by doing so in a timely manner. There are always many issues to cover off when moving into a new property and with Harriets assistance we were able to process everything quickly and effectively, helping to ... Read Full Review

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We were let down by another ...

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4 Star Review

By : 'MH'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP13

4 Feb 2014
People found this helpful2

We were let down by another agent and needed a property very quickly. We viewed and accepted the property on the Friday and moved in the following Thursday due to the efficiency of Harriet (who was very helpful and patient). I do think the fees are expensive however this is common in the ... Read Full Review

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We have been using rushbrook ...

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5 Star Review
UserName

Emma

By : 'Janine'
Branch : Hitchin, Portmill House
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP1

24 Jan 2014
People found this helpful2

We have been using rushbrook & rathbone now for a few years and I feel we have built up a good relationship, especially with Emma & Harriet. They are on the ball and organise all of the paperwork for tenancy renewals, safety certificates, etc well in advance. The long term plan is to have ... Read Full Review

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We have been very pleased so ...

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5 Star Review

By : 'Mr'
Branch : Hitchin, Portmill House
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP1

15 Jan 2014
People found this helpful2

We have been very pleased so far with the service received from Harriet Altham and Katie Doke at R&R. Communication has been excellent and they have dealt promptly and efficiently with all aspects of the work. Both Harriet and Katie have been very helpful and shown a professional attitude to ... Read Full Review

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1 - 20 of 109 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 8/7/2018, 8:54:40 AM by allAgents

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