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Hamilton, ML3

1/5, 16 Reviews
0% Recommended

40% letting valuation accuracy

0% letting fee satisfaction

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"Fleecing landlords all over..."

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1 Star Review

By : 'Mary'
Services : Letting(As a Owner)
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3

May 20, 2018
People found this helpful14

Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!


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Shocking

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By : mc

May 21, 2018

he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter disgrace. i had started with martin and co and they did not inform me that the company had been taken over by this person with such a shameful and dubious business past.

By : Location

May 21, 2018

Hello Mary. We can not seem to figure out who you are or the property this may relate to. Can you please contact us with further details so we are able to assist? Thanks- Location.

By : Mary h

May 21, 2018

Oh you know who I am and despite emails and phone calls you still refuse to pay! MC a lady posted about a Facebook group called Scottish Landlords Network. We are all exchanging info there about how we will get our money.

By : mc

May 23, 2018

he has a warehouse in motherwell called surface works with lots of tenstimonials. a very nice young english chap, who the frauds in the shop denied even existing. kenny threatened me and told me complaining and commenting on reviews were not going to get my money and what he was going to do to the guy who first complained about him. he is obviously a thug too who has already been bankrupt. its in the hands of my lawyers now, I've made complaints to south lanarkshire council and the police. he won't answer my tenant now. i asked for receipts for all the so called repairs that they claimed they were carrying out. now appeared. the man is a fraud and has stolen over 4285 pounds from me. i think we all need to turn up at surface works in motherwell. i feel sorry for the guys who are working for him. they must be in fear of their salary. he claimed it was only me who had a dispute with him. a total fraud, cheat, liar and thief!

By : mc

May 23, 2018

ImageSee photos Map of The Surface Worksmap expand icon Image See outside The Surface Works WebsiteDirections Save 2.7 3 Google reviews Bathroom supply store in Motherwell, Scotland Address: 70 Elison Ct, Motherwell ML1 2DN, UK Hours: Open ⋅ Closes 6PM Phone: +44 1698 265357 Suggest an edit this is his other business, you will be able find images of him on google images. you should be able to guess which one he is, i did meet him once. is he diverting all of our missing thousands, must be hundreds of thousands by the amount of people who are complaining here!

By : mc

May 23, 2018

hey location. i see you are commenting to mary you don't know who she is? you certainly know who i am, I've been emailing you everyday, my sister and my nephew have been contacting you daily, you have lied to them. i gave my nephew permission to receive the 4285 pounds that you are illegally with holding from me, in other words, stealing. you know who i am. why not comment on me. where is my money. the stress felt by the victims of kenny, is very evident. I have been contacting these plausible liars for months. Kenny now blames gillian, who worked faithfully for him for years for mis appropriating the funds. My tenant has been informed that he can claim up to 3x his stolen deposit . they refuse to provide proof that they banked his deposit. does anyone know if they are regulated by anyone? Mary, i sym[pathise with you, we are all pawns in Kennys little game of illegally with holding our money. He doesn't seem to care, that this must have a traumatic effect on the people he his behind in surface works in hamilton, location in airdrie and location in hamilton!

By : Mary h

May 24, 2018

Mc - please make contact through Facebook group ‘Scottish landlords network' A few of us have action plans against Location, the more there are of us, the better!

By : maggie c

May 26, 2018

hi mary, just joined it. i also have started proceedings with a lawyer against this fraud. it got worse yesterday when i discovered my tenant was made pay 3 months rent in advance. he went into locations in hamilton and jennifer gave him a false serial number for his deposit and when he contacted safe deposit scotland it did not match his address. so stenhouse has made almost 10k from my tenant and myself and paid a token of 541 pounds to me this week!

By : Location

May 29, 2018

Hi Mary- we are still no closer to confirming who you are and have reported this to all agents. Can you please confirm your full name, or an address, or call us at the office so we can resolve this for you. Thanks- Location.

By : D Mathieson

Dec 24, 2018

I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed.


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Latest Reviews
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ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting40%0%£450£2,000
Address

Lets by Location
83 Cadzow StreetHamilton, South Lanarkshire
ML3 6DY
01698 892555

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Lets by Location Branches (View All 2)
STEALING DESPOSITS FROM ...

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1 Star Review
UserName

Kenny

UserName

Kenny

By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML6

Jul 2, 2018
People found this helpful8

Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have... Read Full Review


Comments on Agent Fees

Bad

Comments (1)
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By : Giuliana weir

May 30, 2019

I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact...

Public at ...

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1 Star Review

By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML3

Jul 1, 2018
People found this helpful7

Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review

Comments (0)
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Thieves!!!!!!!!! ...

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1 Star Review
UserName

Kenny

By : 'Matt/Sarah'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : GLA

Jun 13, 2018
People found this helpful8

We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review


Comments on Agent Fees

Bad!

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Family of thieves and ...

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1 Star Review

By : 'Not-taking-it-anymore'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3

Jun 9, 2018
People found this helpful13

Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review


Comments on Agent Fees

Shocking

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Thieves ...

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1 Star Review

By : 'Mem'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72

May 29, 2018
People found this helpful8

This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review


Comments on Agent Fees

Extortionate for the "service" they provide

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Avoid at all ...

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1 Star Review

By : 'Peggy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : ML1

May 28, 2018
People found this helpful11

Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review


Comments on Agent Fees

he hasn't just taken the fee - he has taken every penny that my tenant has paid to him

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Shocking! ...

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1 Star Review

By : 'JP'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ML3

May 20, 2018
People found this helpful5

I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review

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I'm not the only ...

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1 Star Review
UserName

Kenny

By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3

May 20, 2018
People found this helpful6

Here's me thinking Kenny at Location was just avoiding me! I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case. This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review

Comments (6)
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By : maggie c

May 23, 2018

well just off the phone,from my daily call to location hamilton. Jennifer, who he is now hiding behind informs me that i have only to deal with kenny directly on his mobile. of course, she is not...

Fleecing landlords all over ...

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1 Star Review

By : 'Mary'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : ML3

May 20, 2018
People found this helpful14

Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not! Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review


Comments on Agent Fees

Shocking

Comments (10)
Was this helpful?:

By : mc

May 21, 2018

he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter...

he is ...

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1 Star Review
UserName

Kenny

By : 'FedUp'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML3

May 14, 2018
People found this helpful6

Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review


Comments on Agent Fees

Attrocious when I am receiving nothing !!

Comments (6)
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By : Location

May 17, 2018

Thanks for your review. Your payment has been delayed because we were waiting on the invoice for a recent repair which you authorised. This came in only today and your payment has now been...

Stay ...

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1 Star Review

By : 'Gillian'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ML30

May 9, 2018
People found this helpful4

Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full. *They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review

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DO NOT TRUST THESE PEOPLE ...

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1 Star Review
UserName

Kenny

By : 'MC'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ML36

May 9, 2018
People found this helpful5

THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review


Comments on Agent Fees

HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!

Comments (1)
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By : John Kusz

May 22, 2018

Looking at the above comments from MC I believe that I am the person ( Cush) he is making comments about, the truth is that this scumbag was meant to meet me and cancels the meeting as he is not man...

Worst letting experience of ...

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1 Star Review

By : 'Bill'
Services : Letting( As a Owner )
Rent PCM : £622
Would you recommend ? : No
Postcode : ML3

Apr 15, 2018
People found this helpful6

Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month! I could go on - but in short: ... Read Full Review


Comments on Agent Fees

I wouldn't pay them a penny to walk my dog, never mind manage my property

Comments (1)
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By : Location

Apr 17, 2018

Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many...

Dreadful service, always late ...

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1 Star Review
UserName

Kenny

By : 'lindsay'
Services : Letting( As a Owner )
Rent PCM : £510
Would you recommend ? : No
Postcode : WHIS

Feb 23, 2018
People found this helpful13

Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review


Comments on Agent Fees

not worth a penny

Comments (2)
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By : Gc

May 8, 2018

Contact me on Facebook through the Scottish landlords network group. I'm also owed money from...

By far the most incompetent ...

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1 Star Review
UserName

Kenny

By : 'Ashley'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : ML3

Sep 2, 2017
People found this helpful15

By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review

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We have had continual ...

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1 Star Review
UserName

Kenny

UserName

Louise

By : 'sammoore89'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G72

Apr 7, 2015
People found this helpful6

We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed. We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review

Comments (1)
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By : Ailidh

Sep 13, 2015

No surprise there, they never carried out ANY repairs when I was with them...

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Lets by Location, Hamilton ML3 6DY