By : 'Mary' Services : Letting(As a Owner) Rent PCM : £600 Would you recommend ? : No Postcode : ML3
May 20, 2018
People found this helpful14
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not!
Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!
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Shocking
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By : mc
May 21, 2018
he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter disgrace. i had started with martin and co and they did not inform me that the company had been taken over by this person with such a shameful and dubious business past.
By : Location
May 21, 2018
Hello Mary. We can not seem to figure out who you are or the property this may relate to. Can you please contact us with further details so we are able to assist? Thanks- Location.
By : Mary h
May 21, 2018
Oh you know who I am and despite emails and phone calls you still refuse to pay!
MC a lady posted about a Facebook group called Scottish Landlords Network. We are all exchanging info there about how we will get our money.
By : mc
May 23, 2018
he has a warehouse in motherwell called surface works with lots of tenstimonials. a very nice young english chap, who the frauds in the shop denied even existing. kenny threatened me and told me complaining and commenting on reviews were not going to get my money and what he was going to do to the guy who first complained about him. he is obviously a thug too who has already been bankrupt. its in the hands of my lawyers now, I've made complaints to south lanarkshire council and the police. he won't answer my tenant now. i asked for receipts for all the so called repairs that they claimed they were carrying out. now appeared. the man is a fraud and has stolen over 4285 pounds from me. i think we all need to turn up at surface works in motherwell. i feel sorry for the guys who are working for him. they must be in fear of their salary. he claimed it was only me who had a dispute with him. a total fraud, cheat, liar and thief!
By : mc
May 23, 2018
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Bathroom supply store in Motherwell, Scotland
Address: 70 Elison Ct, Motherwell ML1 2DN, UK
Hours: Open ⋅ Closes 6PM
Phone: +44 1698 265357
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this is his other business, you will be able find images of him on google images. you should be able to guess which one he is, i did meet him once. is he diverting all of our missing thousands, must be hundreds of thousands by the amount of people who are complaining here!
By : mc
May 23, 2018
hey location. i see you are commenting to mary you don't know who she is? you certainly know who i am, I've been emailing you everyday, my sister and my nephew have been contacting you daily, you have lied to them. i gave my nephew permission to receive the 4285 pounds that you are illegally with holding from me, in other words, stealing. you know who i am. why not comment on me. where is my money. the stress felt by the victims of kenny, is very evident. I have been contacting these plausible liars for months. Kenny now blames gillian, who worked faithfully for him for years for mis appropriating the funds. My tenant has been informed that he can claim up to 3x his stolen deposit . they refuse to provide proof that they banked his deposit. does anyone know if they are regulated by anyone? Mary, i sym[pathise with you, we are all pawns in Kennys little game of illegally with holding our money. He doesn't seem to care, that this must have a traumatic effect on the people he his behind in surface works in hamilton, location in airdrie and location in hamilton!
By : Mary h
May 24, 2018
Mc - please make contact through Facebook group ‘Scottish landlords network'
A few of us have action plans against Location, the more there are of us, the better!
By : maggie c
May 26, 2018
hi mary, just joined it. i also have started proceedings with a lawyer against this fraud. it got worse yesterday when i discovered my tenant was made pay 3 months rent in advance. he went into locations in hamilton and jennifer gave him a false serial number for his deposit and when he contacted safe deposit scotland it did not match his address. so stenhouse has made almost 10k from my tenant and myself and paid a token of 541 pounds to me this week!
By : Location
May 29, 2018
Hi Mary- we are still no closer to confirming who you are and have reported this to all agents. Can you please confirm your full name, or an address, or call us at the office so we can resolve this for you. Thanks- Location.
By : D Mathieson
Dec 24, 2018
I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed.
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By : 'Liz' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : ML6
Jul 2, 2018
People found this helpful8
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have... Read Full Review
Services : Letting( As a Owner )Date: 2nd Jul 2018
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit he paid with a rent deposit scheme and have refused to return this. I have made contact with kenny stenhouse via phone and email countless times and he tells lies and now refuses to speak to me. Google kenny stenhouse director of location, letsbylocation, and also director of the surface works in motherwell. You will quickly see that this man is not a reputable buisness man. He is stealing money from tenants and landords and so far getting away with it! Check companies house and you will quickly see how many previous companies he has folded! Wish I had done my research before I allowed this criminal to manage the let of my property! And i say criminal because he has stolen tenents deposits and theft is a crime!
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I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact...
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By : 'C' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : ML3
Jul 1, 2018
People found this helpful7
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the... Read Full Review
Services : Letting( As a Owner )Date: 1st Jul 2018
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the iceberg.
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Thieves!!!!!!!!! ...
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Kenny
By : 'Matt/Sarah' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : GLA
Jun 13, 2018
People found this helpful8
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting... Read Full Review
Services : Letting( As a Owner )Date: 13th Jun 2018
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property today. As the mortgage company is now starting procedures for repossession. We will also get this man!!!!! Do not work with this company, they are thieves!!!
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Family of thieves and ...
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By : 'Not-taking-it-anymore' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : No Postcode : ML3
Jun 9, 2018
People found this helpful13
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! ***
I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's... Read Full Review
Services : Letting( As a Owner )Date: 9th Jun 2018
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! *** I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are now lying to the Police! It's shocking that Location think us landlords are wrong to be demanding our money/income and shocking that trusting tenants deposits have gone missing! Shocking that tenants extra money in Kenny's 'holding' account has not been returned.
Need I go on!
The Scottish Landlords Network Facebook group is very helpful for anyone finding it difficult to make any progress against Location. there's lots of professionals there with good advice.
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Thieves ...
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1 Star Review
By : 'Mem' Services : Letting( As a Owner ) Rent PCM : £450 Would you recommend ? : No Postcode : G72
May 29, 2018
People found this helpful8
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting ... Read Full Review
Services : Letting( As a Owner )Date: 29th May 2018
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again and again. Painting and cleaning between tenants took 3 months to complete! Between delayed passing on of rents from the tenant and charges for "repairs " which we now doubt if were even genuine, and withholding a large sum from the final rent from the tenant claiming we owed them! This was supposedly because of the tenant staying on when we reached the point of no other option but to terminate our contract. The list of problems is so long it would take several hours to recite.
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By : 'Peggy' Services : Letting( Property Management ) Would you recommend ? : No Postcode : ML1
May 28, 2018
People found this helpful11
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if... Read Full Review
Comments on Agent Fees
he hasn't just taken the fee - he has taken every penny that my tenant has paid to him
Services : Letting( Property Management )Date: 28th May 2018
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day long) and just fob you off if they do. I have received the most appalling treatment as a landlord and I just hope the tenant of my flat isn't getting treated the same way... I am sure he will have lost his deposit as Location don't lodge them. I rue the day I ever chose to use this company. I don't know how Kenny Stenhouse, or his staff, sleep at night - or how he is still trading.
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Shocking! ...
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By : 'JP' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : ML3
May 20, 2018
People found this helpful5
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with... Read Full Review
Services : Letting( As a Tenant )Date: 20th May 2018
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. I still don't know where it is. I was threatened with eviction by my landlord as my rent hadn't been paid to them for months. I'd been paying it on time every month. Luckily for me, my landlord believed me. Please, please stay clear of this crowd. They lie, cheat and steal.
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Kenny
By : 'Gillian' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : ML3
May 20, 2018
People found this helpful6
Here's me thinking Kenny at Location was just avoiding me!
I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case.
This agency did not lodge my deposit and refuse to give it back to me! That's theft, right?... Read Full Review
Services : Letting( As a Tenant )Date: 20th May 2018
Here's me thinking Kenny at Location was just avoiding me!
I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case.
This agency did not lodge my deposit and refuse to give it back to me! That's theft, right? Landlord is not liable as they've tried to get it back and have evidence of this. Landlord registrations support me and my landlord which is great.
I'm happy to exchange info also on that Facebook group.
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well just off the phone,from my daily call to location hamilton. Jennifer, who he is now hiding behind informs me that i have only to deal with kenny directly on his mobile. of course, she is not...
Fleecing landlords all over ...
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By : 'Mary' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : No Postcode : ML3
May 20, 2018
People found this helpful14
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not!
Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the... Read Full Review
he and his atrocious, rude, callous staff, who put the phone down every time i call to enquire where my missing rent of 4285 pounds is claim i am the only person with this problem! he is an utter...
he is ...
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Kenny
By : 'FedUp' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : No Postcode : ML3
May 14, 2018
People found this helpful6
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official... Read Full Review
Services : Letting( As a Owner )Date: 14th May 2018
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have a mobile number either - wonder why?? Now starting an official complaints procedure
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Thanks for your review. Your payment has been delayed because we were waiting on the invoice for a recent repair which you authorised. This came in only today and your payment has now been...
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By : 'Gillian' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : ML30
May 9, 2018
People found this helpful4
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full.
*They have the worst service I've ever received. Told me to go to the property ombudsman the... Read Full Review
Services : Letting( As a Tenant )Date: 9th May 2018
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full.
*They have the worst service I've ever received. Told me to go to the property ombudsman the Exhaled.
Stay well clear of this company!
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DO NOT TRUST THESE PEOPLE ...
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Kenny
By : 'MC' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : ML36
May 9, 2018
People found this helpful5
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM ... Read Full Review
Comments on Agent Fees
HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!
Services : Letting( As a Owner )Date: 9th May 2018
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS AND HE IS NEVER IN THE OFFICE. I AM NOW IN THE PROCESS OF TAKING THEM TO COURT. STENHOUSE THE DIRECTOR MADE ONE CALL WHERE HE THREATENED ME WITH MAKING COMPLAINTS "ISNAE" GOING TO HELP YI!" AND WHEN HE GETS HIS HANDS ON CUSH? WHAT HE WAS GOING TO DO TO HIM! I HAVE RESIGNED MYSELF TO THE FACT THAT THEY HAVE STOLEN ALL OF THIS MONEY FROM ME! BUT WILL CONTINUE TO PERSUE. THEY ARE KNOWINGLY ALLOWING CLIENTS TO UNWITTINGLY FALL INTO SERIOUS MORTGAGE ARREARS WHICH PROVES THEM TO BE COMPLETLEY UNETHICAL!
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Looking at the above comments from MC I believe that I am the person ( Cush) he is making comments about, the truth is that this scumbag was meant to meet me and cancels the meeting as he is not man...
Worst letting experience of ...
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By : 'Bill' Services : Letting( As a Owner ) Rent PCM : £622 Would you recommend ? : No Postcode : ML3
Apr 15, 2018
People found this helpful6
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month!
I could go on - but in short: ... Read Full Review
Comments on Agent Fees
I wouldn't pay them a penny to walk my dog, never mind manage my property
Services : Letting( As a Owner )Date: 15th Apr 2018
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month after month after month!
I could go on - but in short: Do not expect your property rent to be paid on time - if at all, and as for what you get for paying a monthly management fee, I have absolutely no idea??
A shambles of a company. If you want further reading material - feel free to look into the history and business practices of the company owner/director...
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Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many...
Dreadful service, always late ...
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Kenny
By : 'lindsay' Services : Letting( As a Owner ) Rent PCM : £510 Would you recommend ? : No Postcode : WHIS
Feb 23, 2018
People found this helpful13
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never... Read Full Review
Services : Letting( As a Owner )Date: 23rd Feb 2018
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never does
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Contact me on Facebook through the Scottish landlords network group. I'm also owed money from...
By far the most incompetent ...
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Kenny
By : 'Ashley' Services : Letting( As a Tenant ) Rent PCM : £575 Would you recommend ? : No Postcode : ML3
Sep 2, 2017
People found this helpful15
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Sep 2017
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite me asking several times in writing. Eventually I received the details, which confirmed they only protected my deposit in jan of this year. Left me with a 6 year old in the middle of winter with no heating for three weeks, whilst waiting on parts for the boiler. No idea how it could possibly take three weeks for parts to arrive, must have been pigeon delivery from Australia. The attitude of the staff is shocking, in particular Louise who has now left. The landlord did not have a buy to let mortgage, and was not a registered landlord for the vast majority of my tenancy (over 5 years) surely they have a duty to check this. Only carried out two gas inspections within the five years, could not provide me with all 5 certificates that should have taken place. They also charged the landlord �50 each year to carry out inspections, and never. Upon moving out, I asked for a reference for a new property, I was told that I had two months rent arrears so unless I paid that immediately, they would tell the prospective landlord this. When bank statements were provided to evidence I was not in two months arrears, no apology was received. The agency also did not carry out 6 monthly inspections as required, as The landlord lives in Ireland and would never know. I was also advised by lousie when I moved in that there was no inventory and therefor I could throw out any of the furniture I did not want. (Fully furnished house but most of it in disrepair) Upon claiming the deposit back, the agency claimed the washing machine was blocked over 4 years ago, and that I owed �35 for this. They tried to demand that I transfer the �35 to them directly, and they would release the full deposit. I refused this, stating that they should go through the proper channels and claim through the deposit scheme, providing a receipt for the repair. Which they never did, because they do not have a receipt for this work. That was 6 weeks ago, they have since completely ignored my requests for the deposit to be returned, despite the landlord staying in writing to me that he was happy for the deposit to be returned in full. I have sought legal advice and have filed papers to sue the agency for not adhering to the proper legal requirements relating to the deposit. I would advise anyone to avoid this agency at all costs.
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Kenny
Louise
By : 'sammoore89' Services : Letting( As a Tenant ) Rent PCM : £450 Would you recommend ? : No Postcode : G72
Apr 7, 2015
People found this helpful6
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.
We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We... Read Full Review
Services : Letting( As a Tenant )Date: 7th Apr 2015
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.
We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them.
We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out.
We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this.
The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough!
Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in.
Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs.
Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!
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No surprise there, they never carried out ANY repairs when I was with them...
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