92% lettings valuation accuracy
82% lettings fee satisfaction
Aug 03,2012
Aug 03,2012
5
people found
this helpful
this helpful
Black Katz have been leaving me WITHOUT hot water for more than a week now. No matter how nice the flat you're looking at might be - do not go for it if it is managed by Black Katz. I am working full-time and I am living alone - so I do not have anyone looking after my flat during the day, which is why I require an engineer who does evening hours. Now Black Katz unfortunately appears to be seeking the cheapest solution for them, even if that means distress and discomfort for the tenant. An electrician would have done the job earlier this week, however, Black Katz aims to getting someone from British Gas as it is cheaper for them - even though that means me having to wait for the next weekend to get my boiler sorted out. Also, they do not get back to you or take any action unless you keep calling them. An engineer should be scheduled to visit my flat on Saturday, today is Friday and Black Katz were still not able to confirm that appointment - despite me calling them almost every day (they would not come back to you - you need to keep calling them). And I also did not find some overarching contact taking customer complaints. So basically: they go for the cheapest option without taking into account the tenant, they do not come back to you - you need to keep calling them to get Black Katz to do anything for you and there apparently seems to be no central contact to go to in case you'd like to complain.
They are very helpful in helping you searching for a flat - but once you signed the contract, they appear to leave you alone and are not helpful anymore.
They are very helpful in helping you searching for a flat - but once you signed the contract, they appear to leave you alone and are not helpful anymore.
What agent could do to change your mind?
Black Katz could improve on how they look after their tenants once the contract is signed.Attached Filesnbsp;
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May 02, 2013
Most tenants have no clue about property management, and there first port of call for blame is the agent or Landlord. You are obligated as a tenant to allow access at reasonable time for works to be carried out, this means that on occasions you may need to take time of from work or arrange fro someone to let them in. If you had not hot water for 2 weeks, why did you not issue Black Katz with a final date of when you wanted works completed and if not done then deducted from the rent. Some tenants believe they are renting a hotel room and expect a hotel service. News flash, if you want hotel quality go and pay £300 per night for that service not £300 per week. Dec 14, 2012
I agree with Unhappy Customer since I had the same issue and was without hot water for a week. Aug 09, 2012
Go suck a big one Andrew, as all your responses to negative comments are all the same and Black Katz could care less about their customer service after they've locked someone into a contract. DO NOT USE BLACK KATZ. Aug 06, 2012
I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many good reviews. Please provide your property details and we will look into matters urgently. Again, my apologies.Regards,
ANDREW BLACK
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 82% | £600 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 1 | 68 | 31 | 0 | 0 | 0 | 0 | 5 | 6 |
Areas covered
- Maida Vale
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Nov 21,2022
Nov 21,2022
1
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Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my obligations....
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Jan 19, 2024
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Hi everyone I can share my experience with black kattz agency. Once you willing to be honest with them, take will make sure you got that flat or house or apartment. Black kattz will do they part and make sure the landlords keep their agreement with the tenants. I meet Mr Tom and he did let me know, I will get the flat he showed me. That turned out to be pretty truthful. And from there i get in touch with the moving manger Miss Alisha, she is a great person base on what i get from her from the fi ...
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Apr 25, 2022
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Victoria,
Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
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Sep 09,2021
Sep 09,2021
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I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable....
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Sep 13, 2021
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Martha,
Many thanks for your review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
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Jan 08,2021
Jan 08,2021
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So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and sympathetically...
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Jan 12, 2021
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Shakya,
Many thanks for your review.
Morgan is a great member of the team and will really appreciate this positive feedback.
Thanks again.
Regards,
Andrew Black
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Sep 25,2020
Sep 25,2020
2
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I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I ...
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Sep 28, 2020
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Cavin,
Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again.
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Andrew Black
Director ...
May 20,2024
May 20,2024
0
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this helpful
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem free....
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May 27, 2024
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Ruksana,
Many thanks for your email, Lisa will be really pleased you were happy with the service.
Thanks again.
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Andrew
Andrew Black
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Sep 02,2022
Sep 02,2022
0
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I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided service....
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Sep 06, 2022
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Alejandra,
Lisa will be really pleased you were happy with the service.
Thanks.
Regards,
Andrew
Andrew Black
Director ...
Jan 28,2022
Jan 28,2022
0
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this helpful
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through....
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Jan 31, 2022
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Karen,
Many thanks for your review. Lisa will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Nov 18,2021
Nov 18,2021
1
people found
this helpful
this helpful
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never ...
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Nov 24, 2021
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Isabel,
We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service.
We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened.
1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made.
2. Professional Cleaning. Prior to you m ...
Aug 03,2021
Aug 03,2021
1
people found
this helpful
this helpful
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped ...
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Aug 06, 2021
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Hal,
We are truly sorry that you are not happy with Black Katz.
Furthermore we can assure you that we tale all complaints very seriously.
We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve.
You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz.
Having looked into the matter in detail:
1. ...
Jul 27,2021
Jul 27,2021
0
people found
this helpful
this helpful
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!...
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Jul 29, 2021
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Shazia,
Many thanks for your review.
Lisa is a great member of the Team and will really appreciate it.
Thanks again.
Regards,
Andrew Black
Director ...
Mar 29,2021
Mar 29,2021
0
people found
this helpful
this helpful
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!...
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Apr 04, 2021
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Aimey,
Many thanks for your review.
Lisa is a great member of the team and will really appreciate your comments.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Dec 14,2020
Dec 14,2020
0
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this helpful
Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was simple....
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Dec 19, 2020
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Naomi,
Many thanks for your positive review.
Lisa is a great member of the team and will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Nov 19,2020
Nov 19,2020
0
people found
this helpful
this helpful
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for ...
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Nov 23, 2020
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Robert,
Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again.
Regards,
Andrew Black
Director ...
Sep 14,2020
Sep 14,2020
1
people found
this helpful
this helpful
Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this ...
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Sep 17, 2020
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Jshdhgd,
I am very sorry that you feel the need to complain. We work very hard to provide the very best service which is why we get a lot of positive reviews. Please provide the property address and more details and we will look into matters. Apologies again that you feel the need to complain.
Look forward to hearing from you.
Regards,
Andrew Black
Director ...
Mar 04,2020
Mar 04,2020
0
people found
this helpful
this helpful
This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a ...
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Nov 19,2019
Nov 19,2019
0
people found
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this helpful
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after ...
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Nov 27, 2019
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Fuen,
I am sorry for any delay with the return of your deposit which you have now received. We have now looked at our internal systems and have made a change with the aim that deposits can be returned even quicker.
Regards,
Andrew Black
Director ...
May 27,2019
May 27,2019
0
people found
this helpful
this helpful
Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process ...
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Comment on agent fees
Did not have to pay agent's fees because of a deal that Black Katz was running.
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May 30, 2019
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Darcey,
Many thanks for your review - much appreciated.
Really pleased you were happy with the service Caley provided.
Regards,
Andrew Black
Director ...
Mar 08,2019
Mar 08,2019
0
people found
this helpful
this helpful
I am very satisfied for service , fast good feedback and easy communication, during onsite view on time and very get 100% help....
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Comment on agent fees
Good, not expensive
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Mar 09, 2019
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Many thanks for leaving a review, we work really hard at providing good customer service.
Thanks again.
Andrew Black
Director ...
Feb 01,2019
Feb 01,2019
0
people found
this helpful
this helpful
They were really efficients and helpfull with us. The workers are really nice, proactive and they give you really quick response about everything....
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Feb 04, 2019
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Belen,
Really appreciate your positive comments.
Thanks.
Regards,
Andrew Black
Director ...
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
Great team, great communication, great support.
Overall, very impressed with their overall service from start till move in. Thank you for all your help....
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Feb 04, 2019
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Yasin,
We really appreciate your feedback
Regards,
Andrew Black
Director ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
I have been using Black Katz for 15 years now and think they are brilliant. They have always found me really good tenants and made sure my property is always occupied. Zia and Caley in Camden are like old friends and I really value their professionalism ...
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Comment on agent fees
The fees are fair
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May 02,2018
May 02,2018
0
people found
this helpful
this helpful
After a few weeks of many tiring viewings wherefrom six on this particular day, I have to admit that you'll not find better client service anywhere else than with Gary. He kindly listens to what you are exactly looking for considering the price range without ...
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Comment on agent fees
Good
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Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive.
Both Pip & Karen have always been very diligent with renewals and overall administration.
I ...
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Comment on agent fees
Fair
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Jan 17,2018
Jan 17,2018
0
people found
this helpful
this helpful
Caley was friendly and down to earth. As soon as we enquired about properties in Tufnell Park within our price range he took us to two straight away. Caley was helpful answering all my questions and communicating information from the landlord. For the great service ...
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Comment on agent fees
Obviously no one likes fees but from what i have paid before the fees seemed reasonable.
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Jan 15,2018
Jan 15,2018
0
people found
this helpful
this helpful
Black Katz have been a pleasure to deal with. They found tenants for our two flats quickly, and were very flexible and helpful when renovations delayed our timings. They dealt with all administrative issues efficiently and promptly and I would not hesitate to recommend them....
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Comment on agent fees
On a par with other agents.
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Jan 11,2018
Jan 11,2018
0
people found
this helpful
this helpful
I highly recommend Black Katz Camden. They have sourced excellent tenants for me since 2012. The tenants have been really respectful of the property and have always paid on time. Zia, the Manager, is very efficient, friendly and delivers. I recently sent in the keys and ...
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Comment on agent fees
Yes, a fair fee rate.
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Jul 03,2017
Jul 03,2017
0
people found
this helpful
this helpful
Absolutely blown away by the service that these guys offer. They were brilliant right from the start and didn't stop searching for places for me. This gave me such confidence as I was moving to London for the first time as a young grad....
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Comment on agent fees
Agent fees were very low and fair for London agencies.
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Apr 20,2017
Apr 20,2017
1
people found
this helpful
this helpful
I came to Black Katz Camden having had a wonderful experience with their London Bridge office two years ago. The staff at Black Katz are friendly, honest, transparent and efficient. I was able to arrange multiple viewings on the same day with Charlie, and the ...
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Comment on agent fees
Much lower than the average London agency
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Apr 12,2017
Apr 12,2017
0
people found
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this helpful
Charlie has been very helpful and available, gave some good advice and helped us getting a wonderful place at a great deal, would totally recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:09 PM 25/07/2016 by allAgents
