Abingdon, OX14
2.1/5, 17 reviews
24% recommended
50% lettings valuation accuracy
45% lettings fee satisfaction

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“Beyond Useless...”

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Apr 29,2018
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Fiona
By: 'Jamie'
Apr 29,2018
5 people found
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed out to any old contractor (who have to be approved by Finders Keepers, but their approval is questionable) and contractors have also been handed keys to let themselves in without notification or request, which has caused a lot of distress to us. Overall contactability and usefulness is shocking, and I would never ever deal with FK again.
Comment on agent fees
Extortionate
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By: Jamie
May 10, 2018
Good afternoon,
It may come across to you as an innocent mistake, but having been in for a meeting regarding the contractor being handed keys and having the subject danced around by a man who didn't even introduce himself, we are looking in to legal action for a case of Breach of Contract.
Thanks

Jamie Horner
By: Victoria Lyall
May 10, 2018
Hi there,

Apologies for the delay in responding to this.(*).

I'm sorry to read that you feel your property manager is slow to respond. Having spoken to her about your tenancy I believe there may be some sort of miscommunication between you, your property manager and contractors - particularly in the reporting of faults and your allowing access to repair. I would like to state that tenant contact details are not handed out to any old contractor - we work with a bank of trusted contractors and those contractors need to have the tenant's details in order to coordinate access to the property.

I hope that going forward you are able to resolve these situations.

Kind regards, Victoria

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Latest Reviews

View all Reviews 17
15th Mar 2023
reviewed by 'M'
“Thank you Denise McGrath for your kindness & professional approach to your work. I met Denise when I was relocating from ......”
21st Jun 2022
reviewed by 'Jinu'
“Excellent service,all entire team always helpful for customers, very good customer care team.As a tenant I am very ......”
22nd Feb 2021
reviewed by 'Cox'
“I started renting a property through finders keepers mid pandemic and have been nothing but impressed with there assistance. Always ......”
11th Dec 2020
reviewed by 'Jennifer'
“Thank you Denise McGrath for your friendly relaxed manner in which you dealt with our recent end of tenancy. Also ......”
9th Sep 2020
reviewed by 'Kimiela'
“STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I have rented with a few agencies and by far this has been the ......”
17th Nov 2019
reviewed by 'Colin'
“I have two properties with FK’s Abingdon office. I have always found their service to be first class and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Finders Keepers
1 Vineyard Chambers
Abingdon
Oxfordshire
OX14 3PX
01235 535454

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 45% £875 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 3 12 0 0 0 0 0 0
Areas covered
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“Thank you Denise McGrath for your kindness & ......”

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Mar 15,2023
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Denise
By: 'M'
Mar 15,2023
0 people found
this helpful
Thank you Denise McGrath for your kindness & professional approach to your work. I met Denise when I was relocating from London to Abingdon. She was very trustworthy and professional from the moment she showed me the property, throughout the whole process of signing the contract ...
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“Excellent service,all entire team always help......”

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Jun 21,2022
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By: 'Jinu'
Jun 21,2022
0 people found
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Excellent service,all entire team always helpful for customers, very good customer care team.As a tenant I am very much satisfied their services...
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“I started renting a property through finders ......”

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Feb 22,2021
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Natalie
By: 'Cox'
Feb 22,2021
0 people found
this helpful
I started renting a property through finders keepers mid pandemic and have been nothing but impressed with there assistance. Always helpful and friendly....
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“Thank you Denise McGrath for your friendly re......”

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Dec 11,2020
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Kate
By: 'Jennifer'
Dec 11,2020
0 people found
this helpful
Thank you Denise McGrath for your friendly relaxed manner in which you dealt with our recent end of tenancy. Also Fiona and Kate for your support over the last 12 years. Best wishes for 2021....
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“STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I h......”

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Sep 09,2020
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By: 'Kimiela'
Sep 09,2020
3 people found
this helpful
STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I have rented with a few agencies and by far this has been the worst. When we moved in the house wasn’t cleaned after the last tenant. They ended cleaning around the things we’d already moved in. ...
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“Abingdon Office...”

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Nov 17,2019
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Victoria
By: 'Colin'
Nov 17,2019
0 people found
this helpful
I have two properties with FK’s Abingdon office. I have always found their service to be first class and any problems that have arisen have been dealt with thoroughly and in a timely fashion...
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“Would strongly recommend avoiding FK for lettings. They are by ......”

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Jun 21,2019
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By: 'UnsatisfiedRenter'
Jun 21,2019
4 people found
this helpful
Would strongly recommend avoiding FK for lettings. They are by far the most inconsiderate, un-caring, incompetent "professionals" I have ever had to deal with when letting a property. They have no regard for you as a tenant and seems are only interested in their own ...
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“Worst agency ever!...”

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Feb 25,2019
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By: 'Lulu'
Feb 25,2019
6 people found
this helpful
Kept putting the rent up every year saying that it was in line with market conditions, when clearly it was not and over-priced. In surrendering the lease, I moved to a larger property for nearly £200 less per month. Only to find that I had to ...
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“Beyond Useless...”

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Apr 29,2018
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Fiona
By: 'Jamie'
Apr 29,2018
5 people found
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed ...
read full review
Comment on agent fees
Extortionate
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Jamie
May 10, 2018
View all comments (2)
Good afternoon, It may come across to you as an innocent mistake, but having been in for a meeting regarding the contractor being handed keys and having the subject danced around by a man who didn't even introduce himself, we are looking in to legal action for a case of Breach of Contract. Thanks Jamie Horner ...

“As an indepenadent landlord I do not employ Finders Keepers. ......”

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Sep 25,2017
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By: 'Feebles'
Sep 25,2017
7 people found
this helpful
As an indepenadent landlord I do not employ Finders Keepers. However I do have to deal with them because they are the agents for landlord of the flat above mine. They have been no use whatsoever. Every year they have to be chased to maintain ...
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By: Feebles
Sep 25, 2017
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Let me begin with a potted history. Approximately fifteen years ago you became agent for the flat in question. All regular maintenance of the grounds ceased. The first time the fence was replaced there were no shrubs in that strip of ground! I know because I had no problems erecting the fence. It was replaced because the ivy and ground elder had broken through from your side and was growing into my greenhouse. Look up when the complaint came in for 'the ivy in your garden is growing up my ...

“Ridiculous agency. These people will defenitely give you some unwanted ......”

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Apr 12,2017
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By: 'Previous'
Apr 12,2017
10 people found
this helpful
Ridiculous agency. These people will defenitely give you some unwanted charge on final check out. While check out, the property manager said, everything is fine, just 2 hours cleaning will do, and that will be £ 30, and we agreed that. BUT, they just cut £ 154 from our deposit ...
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Comment on agent fees
Very bad.
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By: Victoria Lyall
Apr 20, 2017
View all comments (1)
Hi there, From your feedback I think I recognise that we have already spoken directly about your experience. I'm sorry to read that you felt your query is unresolved, but as I understood from your last email to me you did not want to talk any further about this. Kind regards, Victoria Lyall ...

“The worst estate agents I have been through! Inflexible terms ......”

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Sep 14,2016
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By: 'Miranda'
Sep 14,2016
3 people found
this helpful
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, ...
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Comment on agent fees
Bad for the service
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“Atrocious Service Level!!!I recently terminated my tenancy agreement early ......”

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Jan 27,2016
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Natalie
By: 'Michelle'
Jan 27,2016
7 people found
this helpful
Atrocious Service Level!!! I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property: - Neither fridge/freezer or washing machine was working for more than a month, - unable to use main bathroom for 6 week due ...
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What agent could do to change your mind?
BAD!
Attached Filesnbsp;
Comment on agent fees
BAD!
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By: Victoria Lyall
Feb 03, 2016
View all comments (1)
Hi Michelle, I'm sorry to read about your experience. I'm in contact with the Office Manager of the Abingdon office to try to get a little more detail about the situation. Kind regards, Victoria Lyall | Marketing Manager ...

“I would not recommend Finders Keepers to anyone.. From the ......”

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Aug 20,2013
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By: 'Jon'
Aug 20,2013
4 people found
this helpful
I would not recommend Finders Keepers to anyone.. From the start of the tenancy we have had issues with our names being mixed up and I also find the staff rude and uninterested Our tenancy is up for renewal and I have contacted the branch ...
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What agent could do to change your mind?
The only reason we are going to renew our tenancy is due to the hassle of moving. I would not recommend Finders Keepers, their inability to perform basic admin tasks such as tenants names is disgraceful and they are clearly not interested in their tenants.
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“We have recently moved out of a property rented by ......”

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Aug 20,2013
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By: 'a_tenant'
Aug 20,2013
7 people found
this helpful
We have recently moved out of a property rented by Finders Keepers (Abingdon) and have to say we completely agree with the comments made by Gail in the previous review. Again Finders Keepers are trying to make a series of unjustfied deductions from our deposit, ...
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By: Victoria Lyall
Aug 20, 2013
View all comments (1)
Hi there, I'm sorry to hear that you have had a bad experience. Gail did get in touch with me and we resolved the situation, although she didn't update her review on here. We do not charge tenants at every opportunity, so if you would like to email me with the details of your situation I can contact the relevant team members to discuss this. My email is [email protected] Many thanks, Victoria ...

“I would never rent from Finders Keepers again, and certainly ......”

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Jul 26,2013
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By: 'Gail'
Jul 26,2013
4 people found
this helpful
I would never rent from Finders Keepers again, and certainly will never recommend them to anyone. We have just finished our tenancy, and are currently trying to get our deposit back. We have had the flat professionally cleaned (including the carpets) and it is spotless, ...
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What agent could do to change your mind?
Stop putting barriers up to refund our deposit, and deal with us respectfully instead of talking down to us.
Attached Filesnbsp;
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By: Gail
Jul 26, 2013
View all comments (3)
Following my above comments, Finders Keepers have agreed in writing to refund our deposit in full. We are greatly relieved, and looking forward to receiving it and putting an end to this matter. We are feeling a little better about them now, despite the stress of the checkout! ...

“Shown round the property by an agent, any question was ......”

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Jan 25,2012
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By: 'Stanley'
Jan 25,2012
5 people found
this helpful
Shown round the property by an agent, any question was given the answer I wanted, only to find later that these were lies. For example, property advertised as 'all bills included'... however, even though each of 8 tenants has to pay £100 pcm EACH for bills, you ...
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What agent could do to change your mind?
made some mistakes that didn't just benefit themselves. Told the truth. Actually acted like reasonable human beings.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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