0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 04,2018
Apr 04,2018
2
people found
this helpful
this helpful
On Mullucks Integrity:
Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals.
On Mullucks Efficiency:
There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed that The landlord picked up the cost of those "repairs" and Mullucks picked up a commission.
On Mullucks Openness:
My landlord liked to be hands on but ! had the impression that contractors had been informed by Mullucks not to speak to landlords directly. I had the impression that this was the reason that the contractor who came to quote about removing the decking did not call the landlord when I asked him to.
The Mullucks office staff do not have the skills or knowledge to communicate maintenance issues. The extra level of indirection leads to botched jobs, and therefore, extra expenses. I had the impression that one motivation for the large number of contractor visits could be the commission Mullucks receive for each visit. Those visits are disruptive to the tenants and very expensive to the landlord.
When I asked if a motivation for all the contractor visits was the commission that Mullucks earn, Joan Bull informed me they "will be taking advice on your comments made against mullucks" (I took this as a threat in an email from them 18th May 2017)
On Mullucks Flexibility:
When Mullucks want your business, they are flexible. When you are signed (trapped) they become rigid and inflexible.
Would I recommend Mullucks Wells?
Of course not. I would not trust the current staff to manage my property. Indeed I am one of the "long term tenants" that the nameless "Director of Residential Lettings at Mullucks Wells" refers to in someone elses complaint below.
The director seems to equate being a "long term tenant" with embracing Mullucks Wells involvement in the Letting process. It does not. Other factors can force us to stay. (I also note the "Director" has not provided us with the evidence that they say they can produce to refute the points that the other reviewer made)
A quick google search will give a list of good alternatives to Mullucks.
Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals.
On Mullucks Efficiency:
There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed that The landlord picked up the cost of those "repairs" and Mullucks picked up a commission.
On Mullucks Openness:
My landlord liked to be hands on but ! had the impression that contractors had been informed by Mullucks not to speak to landlords directly. I had the impression that this was the reason that the contractor who came to quote about removing the decking did not call the landlord when I asked him to.
The Mullucks office staff do not have the skills or knowledge to communicate maintenance issues. The extra level of indirection leads to botched jobs, and therefore, extra expenses. I had the impression that one motivation for the large number of contractor visits could be the commission Mullucks receive for each visit. Those visits are disruptive to the tenants and very expensive to the landlord.
When I asked if a motivation for all the contractor visits was the commission that Mullucks earn, Joan Bull informed me they "will be taking advice on your comments made against mullucks" (I took this as a threat in an email from them 18th May 2017)
On Mullucks Flexibility:
When Mullucks want your business, they are flexible. When you are signed (trapped) they become rigid and inflexible.
Would I recommend Mullucks Wells?
Of course not. I would not trust the current staff to manage my property. Indeed I am one of the "long term tenants" that the nameless "Director of Residential Lettings at Mullucks Wells" refers to in someone elses complaint below.
The director seems to equate being a "long term tenant" with embracing Mullucks Wells involvement in the Letting process. It does not. Other factors can force us to stay. (I also note the "Director" has not provided us with the evidence that they say they can produce to refute the points that the other reviewer made)
A quick google search will give a list of good alternatives to Mullucks.
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Latest Reviews
19th Jul 2019
reviewed by 'William'
28th May 2019
reviewed by 'Alexandra'
15th Dec 2018
reviewed by 'keith'
11th Nov 2016
reviewed by 'Anon'
Opening Hours
Address
Mullucks Wells
The Guild House, Water Lane
Bishops Stortford
Hertfordshire
CM23 2JZ
01279 755400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £900 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
- CM23
- SG10
- SG12
- CM21
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 09,2022
Aug 09,2022
0
people found
this helpful
this helpful
Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'.
...
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Aug 11, 2022
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(1)
Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and concerns ...
Jul 19,2019
Jul 19,2019
2
people found
this helpful
this helpful
Terrible customer service! From the start, the staff at Mullocks Wells have been uncourteous and rude (emails to prove). Upon checkout, they are trying to charge £140 for a checkout clean to a 1 bedroom flat. The average hourly rate for a cleaner is £10. We have left ...
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May 28,2019
May 28,2019
1
people found
this helpful
this helpful
Poor sales services from this agent. Very uncourteous. She needs further training. Please review her email responses to potential clients....
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Comment on agent fees
N/A
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Dec 15,2018
Dec 15,2018
1
people found
this helpful
this helpful
DO NOT RENT WITH THESE, i rented the place had a major flood bringing the bathroom ceiling down, electric lights hanging down a fatality would have occurred if the shower was used ( no bath fitted) idiot woman at dunmow said it was safe to use. ...
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Comment on agent fees
very bad
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Apr 04,2018
Apr 04,2018
2
people found
this helpful
this helpful
On Mullucks Integrity:
Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals.
On Mullucks Efficiency:
There were times when we had a stream of contractors at in our flat. Contractors often came for the ...
read full review
read full review
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May 02, 2018
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(1)
We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and efficient. At no point were other cleaners let into the property to quote for the cleaning so the £250 apparently quoted by another cleaner cannot have taken into account the level of cleaning required or the amount of rubbish to be removed from the house and garden.
As part of our property ma ...
Nov 11,2016
Nov 11,2016
2
people found
this helpful
this helpful
Absolutely the biggest shower of rubbish you will ever come across. They do nothing but lie. They talke a large deposit and have no intention of giving this all back no matter how well you look after the property. For the thirteen months I was ...
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Comment on agent fees
Bad
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Sep 19,2013
Sep 19,2013
3
people found
this helpful
this helpful
Mullucks Wells...... Translation....... Multi xxx ups.
Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house.
Day 1 moving in night.... Electric sparks from plug in unused ...
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Feb 07,2012
Feb 07,2012
3
people found
this helpful
this helpful
The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their ...
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Mar 14, 2012
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This review was not posted by Mullucks Wells as stated. The review above fails to point out that the vendor received an offer within 3% of the guide price, and that on their instruction this case went to mediation which failed so then went to arbitration. The arbitrator found in the agents favour, for full fees and costs. ...
Aug 05,2011
Aug 05,2011
4
people found
this helpful
this helpful
Their level of customer service and charisma was very poor....
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Vendor Fees
1%Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 14/10/2022, 3:32 PM by Martin NashComplaints Procedure
No procedure set.
Last updated at 2:32 PM 14/10/2022 by Martin Nash
As part of our property management service we undertake to carry out regular property visits and arrange maintenance and repairs on behalf of the landlord and we report and account to them accordingly. Generally, this causes very little disruption for the tenant but, where there are issues, we are duty bound to deal with them. We are also one of the few agents who do not charge commission on contractors invoices.
Our experienced Lettings team work hard to provide an excellent service for both landlord and tenant and to ensure that they are kept fully up to date with all the legislative changes that govern this industry but there are occasionally situations where one party is unhappy and deposit disputes can be one such area. When this happens, we try to iron out any problems quickly, however, if this is not possible then the Tenancy Deposit Scheme is the correct forum for arbitration. We work within the constraints of the law and our contract with the landlord and we believe this to be true in this case.