93% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Mar 20,2018
Mar 20,2018
0
people found
this helpful
this helpful
Great service, and very friendly and efficient. Always able to problem solve - as and when the cropped up.
One issue I would like to bring up, and that is the "Six month break clause" which in my case was literally a single day upon which notice could be served. I have been a Landlord for over 30 years, and my understanding of the clause is, that the Tenant ( or Landlord ) may give notice to quit the property at ANY time after the first 4 months ( in the case of a TWO month notice period ) or after 5 months, in the case of a ONE month notice period. Thus both parties are guaranteed a minimum stay of 6 months.
I was not made sufficiently aware of the very strict interpretation being made of the "6 month break clause" which in my case, meant I would only give notice on the 14 FEB, it being the exact date of my 5th month in occupation, and thus I would leave on the 6th month.
I am sure I was told, but I did not realise such an interpretation of the 6 month clause existed.
So, where these strict terms are used, I think it advisable to make it SUPER clear to tenants what they are signing up to !
Having said all that, I was delighted to learn that the overpaid rent was refunded to me at the behest of Joanna, following her intervention in this matter, which was a very pleasant surprise indeed, and for this I thank her most kindly, and give her a 5 star rating overall !
With kind regards,
Peter Dredge
Formerly of 6 Sandy Lane, Shrivenham.
One issue I would like to bring up, and that is the "Six month break clause" which in my case was literally a single day upon which notice could be served. I have been a Landlord for over 30 years, and my understanding of the clause is, that the Tenant ( or Landlord ) may give notice to quit the property at ANY time after the first 4 months ( in the case of a TWO month notice period ) or after 5 months, in the case of a ONE month notice period. Thus both parties are guaranteed a minimum stay of 6 months.
I was not made sufficiently aware of the very strict interpretation being made of the "6 month break clause" which in my case, meant I would only give notice on the 14 FEB, it being the exact date of my 5th month in occupation, and thus I would leave on the 6th month.
I am sure I was told, but I did not realise such an interpretation of the 6 month clause existed.
So, where these strict terms are used, I think it advisable to make it SUPER clear to tenants what they are signing up to !
Having said all that, I was delighted to learn that the overpaid rent was refunded to me at the behest of Joanna, following her intervention in this matter, which was a very pleasant surprise indeed, and for this I thank her most kindly, and give her a 5 star rating overall !
With kind regards,
Peter Dredge
Formerly of 6 Sandy Lane, Shrivenham.
Comment on agent fees
Fine and not a problem.
Was this helpful?
Yes
Yes
Mar 22, 2018
Thank you so much for your review and for rating Joanna 5*. I am so sorry that there was some confusion over your break clause. We tend to tailor these to the needs of landlords and tenants, and could perhaps have worded this differently had we realised this was an issue for you. A small breakdown in communication I think, but good news that the issue was ironed out.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
13th Dec 2024
reviewed by 'Hayley Powell'
9th Dec 2024
reviewed by 'Carly Gabler'
5th Dec 2024
reviewed by 'Katie'
29th Oct 2024
reviewed by 'Amelia'
19th Aug 2024
reviewed by 'Jen Morrison'
Opening Hours
Address
Richard James Estate Agents (Swindon)
36 High Street
Highworth
Wiltshire
SN6 7AQ
01793 765292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 99% | £156,000 | £11,500,000 |
| Lettings | 92% | 95% | £575 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 0 | 65 | 2 | 42 | 4 | 53 | 0 | 7 | 2 |
Areas covered
- SN6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 13,2024
Dec 13,2024
0
people found
this helpful
this helpful
First home! The team worked hard to make sure myself and my seller where both happy. And both viewings with Charlie and Laura were lovely, friendly and generous in terms of time, which meant I could quickly make a decision. And Mark was very attentive ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2024
Dec 09,2024
0
people found
this helpful
this helpful
Overall great estate agents, all work really hard to get your property sold quickly and for sale progression Laura was brilliant, couldn't fault the service. Charlie was also one of the most efficient workers I've ever seen, and helped chase things over the line on ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2024
Dec 05,2024
0
people found
this helpful
this helpful
Laura and Joe at Richard James have been incredible throughout our process. We were very lucky as first time buyers to have a smooth process and complete very quickly. Both Joe and Laura were in constant contact, Laura checking regularly in with our solicitors and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
I had a fantastic experience with my estate agents from start to finish. Joe and Laura, in particular, went above and beyond to make the process as smooth as possible. Joe took the time to show us around the house multiple times, providing informative answers ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2024
Aug 28,2024
0
people found
this helpful
this helpful
Cannot fault the service and overall experience from start to finish. As a purchaser quickly Mark identified our requirements and limitations and worked hard to facilitate a deal to get it over the line to suit all parties.
To also have Laura follow up the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2024
Aug 19,2024
0
people found
this helpful
this helpful
As new home buyers we can't thank the staff of Richard James enough.
The team at Highworth have been amazingly helpful throughout the entire process, ensuring the whole process went as smoothly and quickly as possible.
a huge thank you to you all for all ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31,2024
Jul 31,2024
0
people found
this helpful
this helpful
So as a new home buyer there is nothing more nerv racking and excited an array of emotions,
The team here at Richard James are Abosuotly amazing, they are both understanding and passionate about what they do, providing you with the best level of care ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22,2024
Jul 22,2024
0
people found
this helpful
this helpful
The two weeks leading up to exchange and the day of completion were very stressful. However both Laura and Mark at Highworth were excellent throughout the process keeping us updated and calm. We could not have asked for a better service. Thank you 😀...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2024
Jun 24,2024
0
people found
this helpful
this helpful
We've just moved into Aki court, Blunsdon after a very long and drawn out process (due to other buyers). We sold with RJ and bought with RJ.
Mark and Laura were absolutely brilliant with all the communications in getting this deal to happen. I am ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2024
May 20,2024
0
people found
this helpful
this helpful
The team were excellent from start to finish in a situation that wasn't easy due to a sale necessitated by a divorce.
Professional to the end.
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
May 17,2024
May 17,2024
0
people found
this helpful
this helpful
Had x3 properties to sell in Highworth and the whole team at Richard James have been brilliant from start to completion. Particularly Laura who kept us updated at every stage.
Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
May 17,2024
May 17,2024
0
people found
this helpful
this helpful
I recently bought a property through Richard James, Highworth. Initially I dealt with Charlie who was fantastic and 'closed the deal' for me. Laura then took over and progressed the sale to completion. Laura is incredible at her job. I genuinely cannot fault her. She ...
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Laura was amazing, very informative, helpful and always cheerful. Juggling so many balls must be a nightmare and, then you have clients peculiarities to deal with!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2024
Mar 11,2024
0
people found
this helpful
this helpful
Excellent Agents
We purchased our new property through Richard James and they are such great, small firm who care about your move! Charlie was excellent at the start and Laura made the move seamless, liaising between solicitors and agents to make it easy for us! ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2024
Feb 21,2024
0
people found
this helpful
this helpful
Laura and Mark helped me move successfully. They were supportive and helpful through every step of the way. I highly recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2024
Feb 05,2024
0
people found
this helpful
this helpful
We would like to thank Laura and her colleagues at Richard James for all the support they gave us when we sold a property due to probate, excellent service and communication....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2024
Feb 05,2024
0
people found
this helpful
this helpful
Throughout our move we had regular and comprehensive updates via Laura Woolley at the Highworth branch. Laura was proactive, clear, and inspired confidence. I very rarely found that I needed to contact Laura as a result, however when I did she was available, easily contactable, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2024
Jan 25,2024
0
people found
this helpful
this helpful
We purchased a property from Charlie and were handed over to Laura to manage. Both were amazing.
Laura constantly chased on our behalf and helped push the deal through. She gave great advice and we will be dealing withRichard James again because of this excellent ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2024
Jan 24,2024
0
people found
this helpful
this helpful
Mark, Laura and all the team got our difficult sale over the line in the quickest time possible given the circumstances. Thanks all and look forward to working with you again in the future. Thanks All.........
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2024
Jan 24,2024
0
people found
this helpful
this helpful
Our sale was by no means straightforward, but Laura Woolley always inspired us with the confidence that it would be completed. We felt we were in safe hands and that Laura had the experience and tenacity needed to get us over the line. We were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05,2024
Jan 05,2024
0
people found
this helpful
this helpful
I was really impressed with the team and the support & service they gave me throughout the selling process. Excellent communication with me and between the team, commitment to securing a sale and very helpful advice at every stage. I would definitely recommend them. Once my ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 23,2023
Dec 23,2023
0
people found
this helpful
this helpful
Laura, Hugo, Mark and Charlie were a fantastic team who have supported us from putting our house on the market, quickly selling it and enabling us to have a tight turn around to be in before Christmas. The team were attentive, approachable and professional throughout, ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2023
Dec 08,2023
0
people found
this helpful
this helpful
Brilliant support in our recent purchase through Richard James Highworth. Excellent service from Hugo and Laura, certainly recommended...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2023
Nov 28,2023
0
people found
this helpful
this helpful
Laura was amazing! She kept me in loop with regular emails on the purchase of our new property. I had emails at least twice a week with weekly updates. One of the best agent I have used. Highly recommend Laura....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2023
Nov 28,2023
0
people found
this helpful
this helpful
Great service and communication the whole process was made very easy for us. would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2023
Nov 27,2023
0
people found
this helpful
this helpful
From start to finish Richard James provided a 1st class service. Special thanks must go to Laura who was excellent and very professional and kept us up to date with the selling and buying of our properties. Also thanks to Charlie again an excellent service ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2023
Oct 27,2023
0
people found
this helpful
this helpful
From the very start of selling our home and purchasing a new one Richard James have been amazing. Thank you to Charlie, Hugo, Mark and Laura who have guided us through with professionalism, ongoing advice, and understanding. The absolute best communication from Laura around the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2023
Sep 22,2023
0
people found
this helpful
this helpful
Hugo was very understanding of our situation and did everything he could to give us the best chance at securing this home. When my boyfriend came home from deployment he was more than happy to arrange an additional viewing to show him around the house. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2023
Sep 22,2023
0
people found
this helpful
this helpful
Laura has been there right from the moment our offer was accepted all the way to completion. Every time we had a question to ask she’d always endeavour to answer it or find the answer if she didn’t know it. Especially as we ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2023
Sep 11,2023
0
people found
this helpful
this helpful
We had so much help from Richard James when we were searching for a property in the Swindon/villages area. In particular Charlie Berry really stood out. She was supremely helpful, enthusiastic and went above and beyond to help us find the perfect property. Nothing ...
read full review
read full review
Was this helpful?
Yes
Yes
Joanna
(80)
Laura
(54)
Charlie
(34)
Mark
Joe
Jemma
Paul
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:43 AM 29/11/2018 by Nicole Smith
Best Estate Agent in Highworth 
