100% lettings valuation accuracy
82% lettings fee satisfaction
Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
Ashleigh is a friendly and efficient staff member. She was prompt in all communications and went the extra mile to ensure I recieved deposit moneys after vacating the property. She is truly an asset and adds much value to the company and I would be happy to work with her again.
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6th Nov 2023
reviewed by 'Anita'
5th Feb 2021
reviewed by 'Blake Mark'
22nd Oct 2020
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12th Mar 2020
reviewed by 'Jessica'
24th Jan 2019
reviewed by 'Carole'
21st Feb 2018
reviewed by 'Marwa'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 82% | £1,150 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 2 | 3 | 2 | 30 | 0 | 12 | 3 | 1 | 2 |
Areas covered
- KT6
- KT7
- KT5
- KT9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 06,2023
Nov 06,2023
0
people found
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Billie was very fantastic throughout the process. She walked me through all the process. Quick response to all my emails. She is very knowledgeable and averyprofessional. Infact she made the whole process very simply by always giving me answers to all my questions and enquiries....
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Feb 05,2021
Feb 05,2021
0
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We were very pleasantly surprised by our experience dealing with the Surbiton office of Barnard Marcus in the purchase of our new build apartment in Surbiton. Jo Hughes led on the deal, and was supportive throughout the process. Like most property transactions, there were bumps ...
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Oct 22,2020
Oct 22,2020
0
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Worst experience in 10 years of renting! Don't trust the lettings team at Barnard Marcus Surbiton, either Nick or Christina, if they're still there.
Basically the property was great but needed some refurbishment work doing. This was agreed upon by the estate agents AND the landlord ...
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Mar 12,2020
Mar 12,2020
0
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Nick was fantastic and very knowledgeable-thank you, the whole process was very easy and our property was rented very quickly....
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Jan 24,2019
Jan 24,2019
0
people found
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We are very grateful for the patience and concern of Kecia O Shea who completed our sale after several obstacles and months of work....
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Comment on agent fees
The Agents fees were agreed right from the start and accepted as reasonable
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Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
Ashleigh is a friendly and efficient staff member. She was prompt in all communications and went the extra mile to ensure I recieved deposit moneys after vacating the property. She is truly an asset and adds much value to the company and I would be ...
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Nov 05,2017
Nov 05,2017
4
people found
this helpful
this helpful
The service received from BM is genuinely appalling. There is no due diligence undertaken in anything they do and everything is erroneous with no attempt to make matters right. I have reached the point of considering legal action against them to recover the fees spent ...
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Comment on agent fees
Fees were reasonable, if they had done anything to earn them.
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Sep 11,2017
Sep 11,2017
8
people found
this helpful
this helpful
Terrible property management service. No response to repeated emails/calls - delays of over a month in some cases to respond. Frequent administrative mistakes and failure to resolve their mistakes. Confusion between different people within the team managing the property. Some of the property management ...
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Oct 25, 2017
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I completely agree with your comments and am experiencing exactly the same things with the property management. I'm furious with their lack of communication. I will be leaving my own review very soon. ...
Jan 30,2017
Jan 30,2017
1
people found
this helpful
this helpful
Best agent on the high street!
Just completed on the sale of my flat and the whole transaction was easy and very straight forward considering. Jason Hanley came to value my property and was spot on with the price we market at and the strategy ...
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Comment on agent fees
Very fair fees
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Jan 26,2017
Jan 26,2017
2
people found
this helpful
this helpful
Jason has been a great help in getting our property sold. Coming from a sales background myself you learn to appreciate the subtle differences in individual styles/approaches. Jason walks a delicate line between operating with honesty and integrity but on the other hand positioning ...
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Comment on agent fees
Slightly more expensive than the competition but ultimately its about selling your house and getting it done. I feel strongly Barnard Marcus in Surbiton has the network, the people and knowledge to get this done.
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Jan 09,2017
Jan 09,2017
6
people found
this helpful
this helpful
Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan...
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Dec 13,2016
Dec 13,2016
1
people found
this helpful
this helpful
I charged 6 estate agents with finding me properties to let as a Landlord. Jason Hanley delivered to the specification required.
Four years on and it is time to sell one property. Again I used the services of Jason Hanley. He gave a realistic price and ...
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Dec 03,2016
Dec 03,2016
1
people found
this helpful
this helpful
I have used Barnard Marcus for over six years now. I am a landlord and therefore specifically looking for a certain specification for my purchases. They have always kept to this- never showing me things that would fit my brief.
They have realistic market values ...
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Comment on agent fees
Very competitive compared to the rest of Surbiton estate agents
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Nov 09,2016
Nov 09,2016
2
people found
this helpful
this helpful
Thank you so much for all you have done to facilitate the sale of our property. We have felt that you have been keeping our best interests at the forefront through the process and we always felt in safe hands.
Communication with you and your ...
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Comment on agent fees
Fair
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Aug 24,2016
Aug 24,2016
3
people found
this helpful
this helpful
Barnard Marcus have been brilliant in helping us get the property we wanted! From the Branch Manager Jason initially coming out to value our property and exceeding our expectations on what our property was worth to picking up the keys from Lucy on completion day; ...
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Comment on agent fees
As with anything a lower fee rate would have been ideal but in the same breath the price we sold our home for exceeded any concerns over fees being too high
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Jul 19,2016
Jul 19,2016
2
people found
this helpful
this helpful
Donna Brunton was so lovely and very helpful during our incredibly stressful housebuying experience. She never once put pressure on me, despite us being the ones holding the process up at times. She always chased for info from me in a respectful, cheerful and polite ...
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Comment on agent fees
Average. Everyone else charges roughly the same.
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Oct 23,2015
Oct 23,2015
3
people found
this helpful
this helpful
Underhand dealers were going on with this estate agent. *. This is the worst estte agent i have ever used. Reported them but thats no good. You have been warned....
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What agent could do to change your mind?
Underhand activity went on.Attached Filesnbsp;
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May 25,2015
May 25,2015
5
people found
this helpful
this helpful
The property was let out very quickly and Billy the Letting Manager acts very promptly to sort out any issues along the way....
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May 25,2015
May 25,2015
5
people found
this helpful
this helpful
Excellent Lettings department. I dealt with William and Elliot. I was very impressed with both of them. They were both very helpful and accessible. I was very pleased with their manner and approach. They seemed genuinely wishing to help. They went above and beyond what ...
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May 15,2015
May 15,2015
6
people found
this helpful
this helpful
Due to the time it took to find a property to buy and then the time it took for our purchased property to complete, the process of selling our flat took a very long time.
During this time Dale Woods was the person who oversaw ...
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Comment on agent fees
we negotiated a flat fee from the very outset, so it was very clear what we were going to pay.
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Apr 17,2015
Apr 17,2015
6
people found
this helpful
this helpful
Horrible company, deposit payed and still they haven't given my money back! Disgusting how quick they took my deposit, told me that I couldn't move into the property and they are still holding 500 pounds! For the problems caused from this company, I had to find ...
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What agent could do to change your mind?
Disgusting!Attached Filesnbsp;
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Feb 02,2015
Feb 02,2015
8
people found
this helpful
this helpful
Dale was superb from start to finish. He went above and beyond to ensure we were kept up to date as we were part of a tricky chain. He really made a big difference at such a stressful time. I would not hesitate to recommend ...
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Feb 02,2015
Feb 02,2015
8
people found
this helpful
this helpful
I both bought and sold a property through Barnard Marcus and the polite, prompt and courteous manner in which they conducted themselves was very much appreciated. There were a number of frustrations at various points in the chain and Dale and Carys made sure that ...
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Comment on agent fees
I think that the best possible prices was achieved in the circumstances - which were that our purchase had already been agreed and time was pressurised. If we had been selling prior to agreeing a purchase then I know that Dale had initially thought that a higher selling price might have been achievable. Dale was very mindful of this and revised his fees part way through the selling process.
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Jan 25,2015
Jan 25,2015
7
people found
this helpful
this helpful
Dale was a breath of fresh air amongst estate agents! He is straight down the line. No messing around. Extremely accomodating and looking to place the right buyers with the right sort of vendors. He is extremely professional - and for someone like me who ...
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Jan 22,2015
Jan 22,2015
7
people found
this helpful
this helpful
Dale consistently went way beyond anything I expected of an agent; he visited the property after my tenants left to turn off the water and arranged for the removal of white goods left behind by them before completion of sale. This was great for me ...
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Jan 08,2015
Jan 08,2015
7
people found
this helpful
this helpful
We only had one valuation booked for our home, and after our visit from Dale Woods at Barnard Marccus we knew we had made the right choice. An affable young man but one who is very knowledgeable about the local housing market,thus ensuring that ...
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Jan 07,2015
Jan 07,2015
7
people found
this helpful
this helpful
The agents marketed the property well and within the first week we had numerous viewings lined up, which generated significant interest and helped us to ultimately secure the asking price we needed. We were in a chain and we have learnt that getting the property ...
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Dec 28,2014
Dec 28,2014
8
people found
this helpful
this helpful
Having lived in our house for 41years the thought of going through a house sale was daunting. We made an appointment with Dale to come and value our property and were very pleased with the guidance he gave on such things as asking price and ...
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Dec 23,2014
Dec 23,2014
9
people found
this helpful
this helpful
Dale woods and the whole team throughout my very short time with your company sold my house within 24hrs of the house going on the market and found me 3 flats to buy also. Dale and team always said there to help which actually was true, ...
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Comment on agent fees
Yes the fees, we'll there fair after all the hard work that has been done for my sale of my house and the flats that I purchased.
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Nov 11,2014
Nov 11,2014
5
people found
this helpful
this helpful
I had an absolutely dreadful experience with Bernard Marcus throughout the whole purchasing process of my first property.
I was stood up for a viewing twice (after I had turned up at the address) and Donna was more than 20 min late in showing me a ...
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What agent could do to change your mind?
Turn up for appointments when appointments have been arranged. If the appointment needs to be rescheduled in a short notice- give a call rather than email. Prepare things for exchange in advance, not at the day of exchange. Improve their communication with clients. When an agent goes away on a holiday, give a proper handover to other members of staff so that I don't have to explain everything from scratch every single time when I call.Attached Filesnbsp;
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Nov 12, 2014
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Dear Polly, thank you for taking the time to leave the above review. My Surbiton branch is committed to providing the highest level of customer service as demonstrated in the other featured reviews on this site. I am saddened to learn that these levels have not been met in your particular case. As an open forum All Agents allows the public to voice their opinion on their experience with Estate Agents and in return for Agents to comment back with their side of the review.
I note that there a ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:25 PM 05/12/2016 by Dale Woods
