100% lettings valuation accuracy
76% lettings fee satisfaction
Feb 05,2018
Feb 05,2018
12
people found
this helpful
this helpful
They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-)
My partner works with agencies, so they pretty much take you in on the spot and sign you on.
Leaders knew this from the start, and it wasn't a problem, we just needed to have a guarantor.
I sent over the agency fees and the money to use a Guarantor.
All fine. No problems. Although it was a nightmare trying to get hold of these people. I wouldn't hear back from them for days.
Reference check completed, Guarantor reference check completed.
Then we got close to the moving date, and they called me and changed it because they couldn't get a reference for my Partner's work. So there will be a delay for the move in. (???)
Very upset as we had planned everything, and we were all set to go.
I had sorted my insurance for the apartment, paid agency fees, paid guarantor fees, and made arrangements for all of our stuff to be taken to Bedford from Huntingdon.
Every time I called to be updated on how things were going, I was told that the Manager was out of the office or in a meeting. I was also told by one of the incredibly useless girls that "worked" there, that one of her colleagues were thinking about putting the property back on the market. (WHAT)
I bombarded them with calls as I was desperate to know what was happening with my apartment. No answer.
A couple of days later, I received a call from the manger saying that the referencing has been completed and you will definitely be moved in by Thursday. He didn't mention anything about the property going back on the market.
Me, being stupid, I just went along with it.
All I was thinking about was my 6 month old, and my partner all moving into our first apartment together, and that was all that mattered to me. It was the perfect small, but cosy apartment!
But I made no plans to get there and did not start up my insurance again, as I did not want to have to cancel it again if and when another problem came up.
4 days before we were supposed to be moved in, they called me and said "We've withdrawn your application and the apartment is back on the market." Your partner has lost his job. Agency fees and guarantor fees are non-refundable.
WHAT!
How on EARTH has my partner "lost his job". You have already called them and got confirmation on everything.
I said to them before what was happening, and there was no problems.
For the money to not be sent back to me is absolutely disgusting.
So they took agency fees, guarantor fees.
I'm left with less money, no trust in agencies ever again, and a broken heart. As that apartment meant a lot to me.
I've given them One star, as there wasn't an option to click zero.
But that one star can be given to Leaders for their money making skills.
I think they do this to everybody. They receive applications from everybody and they say yes to all of them. Then they will do whatever it takes to make problems and take your money from you. They must be rolling in it.
Be careful if you are using leaders, if you can avoid them, do that.
Cheers "Leaders."
My partner works with agencies, so they pretty much take you in on the spot and sign you on.
Leaders knew this from the start, and it wasn't a problem, we just needed to have a guarantor.
I sent over the agency fees and the money to use a Guarantor.
All fine. No problems. Although it was a nightmare trying to get hold of these people. I wouldn't hear back from them for days.
Reference check completed, Guarantor reference check completed.
Then we got close to the moving date, and they called me and changed it because they couldn't get a reference for my Partner's work. So there will be a delay for the move in. (???)
Very upset as we had planned everything, and we were all set to go.
I had sorted my insurance for the apartment, paid agency fees, paid guarantor fees, and made arrangements for all of our stuff to be taken to Bedford from Huntingdon.
Every time I called to be updated on how things were going, I was told that the Manager was out of the office or in a meeting. I was also told by one of the incredibly useless girls that "worked" there, that one of her colleagues were thinking about putting the property back on the market. (WHAT)
I bombarded them with calls as I was desperate to know what was happening with my apartment. No answer.
A couple of days later, I received a call from the manger saying that the referencing has been completed and you will definitely be moved in by Thursday. He didn't mention anything about the property going back on the market.
Me, being stupid, I just went along with it.
All I was thinking about was my 6 month old, and my partner all moving into our first apartment together, and that was all that mattered to me. It was the perfect small, but cosy apartment!
But I made no plans to get there and did not start up my insurance again, as I did not want to have to cancel it again if and when another problem came up.
4 days before we were supposed to be moved in, they called me and said "We've withdrawn your application and the apartment is back on the market." Your partner has lost his job. Agency fees and guarantor fees are non-refundable.
WHAT!
How on EARTH has my partner "lost his job". You have already called them and got confirmation on everything.
I said to them before what was happening, and there was no problems.
For the money to not be sent back to me is absolutely disgusting.
So they took agency fees, guarantor fees.
I'm left with less money, no trust in agencies ever again, and a broken heart. As that apartment meant a lot to me.
I've given them One star, as there wasn't an option to click zero.
But that one star can be given to Leaders for their money making skills.
I think they do this to everybody. They receive applications from everybody and they say yes to all of them. Then they will do whatever it takes to make problems and take your money from you. They must be rolling in it.
Be careful if you are using leaders, if you can avoid them, do that.
Cheers "Leaders."
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Latest Reviews
19th Jun 2024
reviewed by 'Lizzie Brown'
22nd Nov 2022
reviewed by 'Karen'
23rd Sep 2022
reviewed by 'Gary'
28th Mar 2022
reviewed by 'Chloe&lewis'
5th Oct 2021
reviewed by 'Edyta'
30th Sep 2021
reviewed by 'A Sawyer'
Opening Hours
Address
Leaders
11 Goldington Road
Bedford
Bedfordshire
MK40 3JY
01234 818 751
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 76% | £600 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 10 | 4 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 19,2024
Jun 19,2024
0
people found
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Awful company. They steal money from clients. Falsifies information, and acts with an overall lack of empathy towards tenants. They will try and take advantage of people with disabilities....
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Nov 22,2022
Nov 22,2022
0
people found
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Chloe is amazing!
Great communication
Responses so speedily to all my emails
So helpful
Definitely recommend
Chloe gets the job done...
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Sep 23,2022
Sep 23,2022
0
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Made first contact ( Star Trek reference there), with Jade at Bedford and she was really very helpful and understanding of my needs. Minor hiccups occurred, mainly because of my inability to use a computer. Jade guided me through what to me was a minefield, with ...
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Mar 28,2022
Mar 28,2022
0
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Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through her...
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Oct 05,2021
Oct 05,2021
0
people found
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Very happy with the way how Chandan Teji ,property manager dealt with our end of tenancy issues. Great customer service and communication , clear and quick respond to our questions. She was very helpful and understanding....
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Sep 30,2021
Sep 30,2021
0
people found
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Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away.
I am truly grateful for ...
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Aug 17,2021
Aug 17,2021
0
people found
this helpful
this helpful
I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately.
Great customer service
Gemma...
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Dec 18,2020
Dec 18,2020
0
people found
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The house we got through Leaders is very good, great location, good view and lots of space. The only reason they don't get 5 stars is the very little information we got on their no deposit option. Response rate to emails is satisfactory but better to ...
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Oct 14,2020
Oct 14,2020
1
people found
this helpful
this helpful
I have called for a house rental in Milton Keynes, and have been told I would be called back one hour late if still available. No call
As the property was still advertised, I called back the day after and spotted a mistake in my ...
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Sep 17,2020
Sep 17,2020
2
people found
this helpful
this helpful
Absolutely useless at tackling repairs, do not listen to what the problem is and send carpenters to fix plumbing issues then make them worse. Customer service awful...
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Jul 16,2020
Jul 16,2020
0
people found
this helpful
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Hi
First month in...... All OK!!!
Those Letting Agents are.... Professional..... and Cool.
I have had only one small issue in the Building..... and quickly they solved!!
Thanks again
Regards
Giovanni Villella...
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Mar 13,2020
Mar 13,2020
0
people found
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It was our first time moving home and we saw how fantastic the service was from leaders. Everyone we spoke to was really friendly and helpful, couldn't fault them. Kim was so helpful and made the process go so smoothly and quickly, she kept me ...
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Dec 19,2019
Dec 19,2019
4
people found
this helpful
this helpful
Terrible experience. I have been in my flat for over a month now and till date, I have not being provided with a key to the bin room. Despite several emails and false promises of sorting it out, there still hasn't been outcome so far. ...
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Oct 15,2019
Oct 15,2019
0
people found
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I have rented my flat from Leaders since they first came to Bedford.
They have always been fair and straightforward to work with and I am happy to continue to remain with them....
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May 31,2019
May 31,2019
7
people found
this helpful
this helpful
I have had constant issues with Leaders from the very start of the letting process.
I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building ...
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Feb 21,2019
Feb 21,2019
1
people found
this helpful
this helpful
So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough.
Miss Lesley Gregory saved the day. Literally. She is our ...
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Feb 05,2018
Feb 05,2018
12
people found
this helpful
this helpful
They gave me the first moving date, and so my partner handed in his things to leave his work in Huntingdon, and started making arrangements for work in Bedford. We were so exited to be finally moving out of my mum's place! :-)
My partner ...
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Oct 09,2017
Oct 09,2017
0
people found
this helpful
this helpful
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be happier....
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Jul 28,2017
Jul 28,2017
0
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Marrica has been managing my rental property for the last few months and I have been very impressed with how efficient and helpful she has been. She has always responded quickly to any queries I have had....
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