“Went to Reeds Rains regarding a rental which was advertised ......”
1 Star Review
Jul 13,2012
By:
'Mrs'
Jul 13,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
5
people found
this helpful
Went to Reeds Rains regarding a rental which was advertised in the local paper for 550 a month got there to view it was 625 not the first property we viewed which jumped up by 75 pound, not a problem as really liked property went in paid 360 and waited 48 hours for decision. Jess contacted me and said i would require a guarantor as i had a poor credit score and a ccj. I am a member of equifax and experian and with equifax i am rated as fair and experian rated as excellent. I rang jes 4 times in one day and was told she would get back to me i waited 2 days with no response so i rang again and spoke to Dan who was very helpful but again no return phone call i rang the next day and spoke to Kate ( i think that is her name) who was really good and looked into my file along with Dan. Again i stated my credit rating was not poor and have rented 3 properties off other agents without a guarantor Kate said she would speak to the land lady and it would be her decision. I feel really angry at the lack of customer service and respect. I was fobbed off 7 times and till have not spoken to Jess who has been dealing with this. It is now a week since we applied for this property and again no return phone call to say what is happening. I have just read the reviews and feel i have made a huge mistake using this company and will wait and see what happens on monday before i contact the owner of the property myself giving her some feedback.
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