87% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
53% lettings fee satisfaction
Jan 30,2018
Jan 30,2018
6
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I have literally had the worst experience with Gascoigne Pees. Firstly we viewed the property with Carly. We wanted to take the place but advised her that my partner was self employed and in his first year so could not provide a tax return just yet. She advised us that there is always a way around it. So we decided to pay the £500 fees.
Once it came to the referencing, it turns out that my partner wouldn't get through without either a guarantor or a tax return according to Carly after reassuring us we would be okay.
So we finally find a guarantor as per her request, but when we call back she said the landlord didn't want a guarantor - so why did she even suggest it in the first place?
Throughout this time she was extremely unhelpful and unprofessional. We felt like we had been misled.
Finally thanks to chris, our garentor gets accepted. But this was a lot of hassle already!
On the date of moving in, Gemma met us at the property and stated that she had checked the smoke alarms. Then our guarantor signed the papers and said she had turned the heating on and left without giving us any information about the property.
Within the space of 30 minutes we realised that there was no power at all, we called the Branch however we were told Gemma was still on her way back so we had to wait for her to get back. So we spent about an hour trying to figure out how to turn the electrics on.
When we finally receive a phone call back, she just tells us that we are on a Pay as you go electric meter. This is not stated in the documents received (it states we are with spark electric!) and we were never informed of the electrics being on a Pay as you go meter even when inspecting the property because that could have potentially swayed our decision to rent the property.
The electrics should have been checked prior to us entering the property as well as being informed. Furthermore, we had to take the Pay as you go meter out of debt (emergency) from the previous person in the property. I personally think this is extremely unfair, and isn't a nice welcome having to pay off someone else's meter before even living in the property! We have not had ANY reimbursement of the funds.
The service that we have had since the beginning with Gascoigne pees has been extremely poor and unhelpful, and I can state that we were never treated this badly at our previous estate agents.
Once it came to the referencing, it turns out that my partner wouldn't get through without either a guarantor or a tax return according to Carly after reassuring us we would be okay.
So we finally find a guarantor as per her request, but when we call back she said the landlord didn't want a guarantor - so why did she even suggest it in the first place?
Throughout this time she was extremely unhelpful and unprofessional. We felt like we had been misled.
Finally thanks to chris, our garentor gets accepted. But this was a lot of hassle already!
On the date of moving in, Gemma met us at the property and stated that she had checked the smoke alarms. Then our guarantor signed the papers and said she had turned the heating on and left without giving us any information about the property.
Within the space of 30 minutes we realised that there was no power at all, we called the Branch however we were told Gemma was still on her way back so we had to wait for her to get back. So we spent about an hour trying to figure out how to turn the electrics on.
When we finally receive a phone call back, she just tells us that we are on a Pay as you go electric meter. This is not stated in the documents received (it states we are with spark electric!) and we were never informed of the electrics being on a Pay as you go meter even when inspecting the property because that could have potentially swayed our decision to rent the property.
The electrics should have been checked prior to us entering the property as well as being informed. Furthermore, we had to take the Pay as you go meter out of debt (emergency) from the previous person in the property. I personally think this is extremely unfair, and isn't a nice welcome having to pay off someone else's meter before even living in the property! We have not had ANY reimbursement of the funds.
The service that we have had since the beginning with Gascoigne pees has been extremely poor and unhelpful, and I can state that we were never treated this badly at our previous estate agents.
Comment on agent fees
£500 fees, was taken off deposit once confirmed the flat, however due to them wanting to decline references at first we would have lost that £500 which is not TCF.
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Latest Reviews
6th Sep 2024
reviewed by 'HatchWarren'
16th Feb 2023
reviewed by 'Nicholas'
12th Sep 2022
reviewed by 'Mary'
25th Jul 2022
reviewed by 'David Gibbons'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 96% | £30,000 | £825,000 |
| Lettings | 100% | 53% | £695 | £1,795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 2 | 6 | 8 | 106 | 5 | 87 | 5 | 4 | 5 |
Areas covered
- RG21
- RG22
- RG23
- RG24
- RG25
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 06,2024
Sep 06,2024
0
people found
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We were disappointed in the service we received for the following reasons:
The price achieved in offers was 12% lower that the initial guide price we were advised to sell at.
The estate agent who met us and onboarded us did not carry out any viewings.
...
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Dec 09,2023
Dec 09,2023
0
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Needed an accommodation in a short space of time and Gascoigne Pees really helped. Thanks to Kayleigh, Megan and the team for providing an amazing, positive and excellent service....
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Feb 16,2023
Feb 16,2023
0
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I previously used GP when we were renting our apartment in Basingstoke, and always found their service cost effective and professional, so when we decided to sell our apartment, we once again relied on GP to act as our agents. they were very fast to ...
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Oct 25,2022
Oct 25,2022
2
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Terrible customer service from Chris. Shocking how Gascoigne-Pees selects their management and would definitley not be recommending people to them anymore....
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Sep 12,2022
Sep 12,2022
0
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We had a very positive experience selling our house with Gascoigne Pees. The agent was very respectful, gave us excellent advice and helped us at every point in the process....
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Sep 13, 2022
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Thank you very much for your positive comments regarding Jim. As his manager, I really appreciate it and will be pleased to pass this on to him. We were delighted to help you with your move. ...
Jul 25,2022
Jul 25,2022
0
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I found Carly to be extremely helpful and very professional. Absolutely could not have got teh property without her help...
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May 25,2022
May 25,2022
0
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Used Gascoignes to sell my mothers house. They were professional, friendly and very good on communications from day one. Starting with initial meeting with Jim and then ongoing dealings in the office with Martina (many thanks Martina 5 star- pleasure dealing with you) dealing with viewings ...
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Mar 21,2022
Mar 21,2022
1
people found
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this helpful
Really recommend Gascoigne Pees. They managed the sale of our house and got us on the market within days, and an offer the first weekend. Our offer fell through but they remarketed and helped us get another offer quickly. But where they really were good ...
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Mar 18,2022
Mar 18,2022
0
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We bought a property through Gascoigne Pees, Billi Charlton was the sales negotiator and she was most helpful throughout the process. Responsive; Professional and pleasant. I would not hesitate to use them again....
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Mar 17,2022
Mar 17,2022
0
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Can't fault Billi at GP Basingstoke at all. She has been helpful, friendly and accommodating all the way through the process. Billi closely followed the progress of our sale on an almost daily basis and was quick to respond to queries and take action when ...
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Mar 17,2022
Mar 17,2022
0
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Billi is the best agency worker I ever met. Helpful, understandable, professional, friendly, excellent service. I wish you good luck...
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Mar 16,2022
Mar 16,2022
0
people found
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Oleg Gurjanov was very helpful , quick to understand my request and even quicker to action. So surprised to get my call answered within 5 rings l...
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Jan 22,2022
Jan 22,2022
0
people found
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The team in Basingstoke is beyond appalling. Rude, always rushing when I call for any help, as a tenant I moved into the house and had no electric, water and heat in the middle of the winter. Had no tv aerial for a year, they ...
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Nov 17,2021
Nov 17,2021
0
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Went above and beyond. I cannot recommend them enough. They helped me every step of the way towards buying my property....
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Oct 20,2021
Oct 20,2021
0
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Gascoign Pees gave us an honest upfront assessment of our house valuation and the best way to proceed with achieving a satisfactory trouble free sale. They handled all of the appointments and viewings - their valuation of our property was 95% accurate....
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Sep 30,2021
Sep 30,2021
0
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Fantastic service took the worry out of the purchase process by great liaison with the vendor and keeping track of the whole chain and liaising with other agents and solicitors...
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Sep 07,2021
Sep 07,2021
0
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I just moved to 347 winterthur way RG217UQ on 2nd Sep 2021 and i had a very bad experience. Before giving keys to me at least agent should have checked condition of the flat. There are no beds in any room as shown in virtual view. ...
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Aug 13,2021
Aug 13,2021
0
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I have recently bought a house through Gascoigne-Pees and they were so helpful! I dealt with Martina and she always kept me updated and replied to all my emails so quickly!...
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Mar 05,2021
Mar 05,2021
0
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I purchased my house through Gascoigne-Pees and from the beginning to the end of the process they've be floorless. I would like to thank Martina who went over and above to get our purchase completed she a credit to the company. I would highly recommend ...
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Mar 05,2021
Mar 05,2021
0
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I would highly recommend the team at Basingstoke, special mention to Jim and James.
My family used this agent to sell my parents home after they died.
We were made to feel assured that the property would sell quickly, whereas another agent had encouraged us ...
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Feb 22,2021
Feb 22,2021
0
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Thank you Chandon Bell for making our rental process such an easy hassle free experience. Always just a phone call away and ready to help. You provided us with outstanding service....
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Feb 19,2021
Feb 19,2021
2
people found
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Should be 0 stars. Awful service and the letting team at the Basingstoke store are liars looking for self gain. Lied to our tenants about our property and lied to us about the cost of their service. Adam and Carly hide behind the brand. PLEASE DO ...
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Mar 27,2020
Mar 27,2020
0
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Dearest Martina,
As they say, better late than never. Initially I was too shy to post my opinion in the public post. But today suddenly it occurred to my mind, I think everybody should know how good and hardworking you are. I would like to ...
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Mar 27,2020
Mar 27,2020
0
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Dearest Martina,
As they say, better late than never. Initially I was too shy to post my opinion in the public post. But today suddenly it occurred to my mind, I think everybody should know how good and hardworking you are. I would like to ...
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Feb 07,2020
Feb 07,2020
0
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The whole team where great from the first viewing to completion. We dealt with several different team members and they were all really helpful and accommodating. Couldn't recommend them enough....
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Oct 21,2019
Oct 21,2019
0
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Emily went the extra mile and we really appreciate the hard work she put in to ensure our sale went through.
We brought a property though her, But she ended up spending a lot of time helping with the sale of our's and negotiating with ...
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Oct 17,2019
Oct 17,2019
0
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We bought our first home through Gascoigne-Pees, and cannot fault them at all. The team did a great job in understanding our needs and highlighting properties that would support our growing family, while still meeting our budget. The end result was a gorgeous Victorian house ...
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Oct 08,2019
Oct 08,2019
0
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I had the pleasure in dealing with James while purchasing our new home. From the initial viewing right through to completion James was a pleasure to work with. He was hands on throughout always progressing towards completion while friendly and down to earth. He always ...
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Sep 28,2019
Sep 28,2019
0
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I was buying my first property and Gascoigne Pees team was just fantastic! Martina spent time to show us properties, she helped us to find the property we fell in love with!The purchase wasn’t the easiest but Martina and Andrew were always getting ...
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Sep 06,2019
Sep 06,2019
0
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I can't praise the team enough, we dealt with a few different people, Ged and Jim were both great but Emily was the ever present on our sale and she deserves a lot of credit. We had challenges with a stalling purchase and a longer ...
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Martina
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Nic Austen
(39)
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/03/2023, 12:42 PM by Nic AustenComplaints Procedure
In the first instance, speak to the branch that you dealt with. If, however, you remain dissatisfied, we have a dedicated team that will investigate your complaint.
Last updated at 11:42 AM 20/03/2023 by Nic Austen
Best Estate Agent in RG21 
