Lightwater, GU18
4.8/5, 42 reviews
95% recommended
95% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“The property had been on the market for 6 weeks with ......”

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Jan 09,2018
Minithumbup
By: 'Chris'
Jan 09,2018
2 people found
this helpful
The property had been on the market for 6 weeks with very little interest generated by the initial Estate agent. When they were queried on this the agent's response was hard to believe, and subsequently they walked away from the selling process. I was also trying to buy a local property through them, but their subsequent actions with the seller of the house I was trying to buy left me feeling very uncomfortable, and I withdrew my offer to but the said house. There actions were extremely unprofessional.

Carson's were subsequently selected as sole agents to sell my house.

My experience with the staff from Carson's, could not have been more different. Originally handled by William Von Siegmund from the Woking office, and latterly by Martin Jakins and colleagues from the Lightwater office, their service was excellent.

Whereas only 3 viewings had taken place with the initial estate agent over a 6 week period, Carson's generated 23 viewings over the following six weeks. This led to two prospective buyers bidding on the property, and after final bids were received, I was happy to except one of these offers, selling to a family who wrote a charming background letter to me, stating the reasons why they loved the house and the reasons why they wished to purchase it.

The sale went through smoothly and to schedule and I was delighted with the service that all staff gave during the selling and completion process. I have maintained contact with the Lightwater office and occasionally drop in for a coffee, when time permits.

Carson's are highly recommended.
Comment on agent fees
What I expected
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Latest Reviews

View all Reviews 42
20th May 2019
reviewed by 'Natasha'
“Myself and my fianc© were really happy with the service we received upon choosing Carsons to list our property, particularly ......”
24th Apr 2019
reviewed by 'Natalie'
“Our experience with the team at Carsons has been excellent. Each member of staff has been helpful. We would highly ......”
3rd Apr 2019
reviewed by 'Louise'
“Martin managed with our purchase for us, from the first conversation right through to us picking up the keys to ......”
20th Jan 2019
reviewed by 'Sue'
“Each member of the Lightwater Carson and Co team has been friendly, supportive, knowledgeable and professional throughout by my sale ......”
3rd Dec 2018
reviewed by 'Thomas'
“After having been with another estate agent for about 8 months we moved to Carsons (pun intended). Martin was very helpful ......”
15th Nov 2018
reviewed by 'Rebecca'
“Really pleased with the level of service we received from Carson's, especially from Martin, Debbie & Sara! After being on the ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Carson & Co
39 Guildford Road
Lightwater
Surrey
GU18 5SA
01276 476161

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £50,000 £1,054,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 28 0 10 0 2 1
Areas covered
  • Lightwater
  • Bagshot
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent service and assistance with selling our property...”

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May 20,2019
Minithumbup
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Stephanie
By: 'Natasha'
May 20,2019
0 people found
this helpful
Myself and my fianc© were really happy with the service we received upon choosing Carsons to list our property, particularly with Martin, Debbie and Steph. The consistant communication, professionalism and friendliness made what can be a stressful time very pleasant. They understood we wanted a ...
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The fees were realistic and justifiable, we were happy with the agents fees based on the service they provided.
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“Excellent Service...”

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Apr 24,2019
Minithumbup
By: 'Natalie'
Apr 24,2019
0 people found
this helpful
Our experience with the team at Carsons has been excellent. Each member of staff has been helpful. We would highly recommend them to anyone looking to sell....
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Good
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“Thank you!!...”

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Apr 03,2019
Minithumbup
By: 'Louise'
Apr 03,2019
0 people found
this helpful
Martin managed with our purchase for us, from the first conversation right through to us picking up the keys to our lovely new home he was extremely helpful and very professional. The whole move went really smoothly which was down to Martin's efficiency. We couldn't ...
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n/a
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“Thanks Team...”

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Jan 20,2019
Minithumbup
By: 'Sue'
Jan 20,2019
0 people found
this helpful
Each member of the Lightwater Carson and Co team has been friendly, supportive, knowledgeable and professional throughout by my sale and purchase. From the valuation, throughout the viewings, to the exchange of contracts they have provided feedback and advice as needed, especially in a challenging ...
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“They came up trumps!...”

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Dec 03,2018
Minithumbup
By: 'Thomas'
Dec 03,2018
1 people found
this helpful
After having been with another estate agent for about 8 months we moved to Carsons (pun intended). Martin was very helpful and Debbie worked her socks off towards the end with a stressful chain of 7 and different clients wanting different completion dates - at one point ...
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“Brilliant, professional service!...”

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Nov 15,2018
Minithumbup
By: 'Rebecca'
Nov 15,2018
0 people found
this helpful
Really pleased with the level of service we received from Carson's, especially from Martin, Debbie & Sara! After being on the market for months with an online agent and not getting anywhere, Carson's came to our rescue! All of the agents we had the pleasure of ...
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“Excellent Service...”

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Oct 03,2018
Minithumbup
By: 'Sandra'
Oct 03,2018
0 people found
this helpful
Purchased our property through Carson & Co in Light water which was handled by Martin Jakins. Excellent service by Carson's....
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“Superb at every step of the way...”

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Aug 27,2018
Minithumbup
By: 'Carl'
Aug 27,2018
1 people found
this helpful
I cannot thank Martin enough. From first point of contact he was extremely professional and the advice he gave me and my family was absolutely superb. The way he handled the sale at all times was nothing short of first class....
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Good
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“Worth every penny!...”

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Aug 24,2018
Minithumbup
By: 'Lauren'
Aug 24,2018
0 people found
this helpful
I purchased and sold my property through Carson & Co in Lightwater and both transactions were managed perfectly by Martin and his team. Despite the many hurdles we faced both Martin & Sara dealt with everything in such a professional but understanding way. At times I honestly ...
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Very good
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“Best Agent in Lightwater...”

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Jun 28,2018
Minithumbup
By: 'Katie'
Jun 28,2018
0 people found
this helpful
I had a number of agents in the village value my property but Debbie at Carson particularly stood out. She was easy to talk to, honest and transparent. She understood exactly what we wanted to achieve and was very accommodating. Carson worked very hard to ...
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Good
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“Fantastic and much needed support!...”

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Jun 05,2018
Minithumbup
By: 'Paul'
Jun 05,2018
0 people found
this helpful
The whole legal side of buying our first house was very stressful to say the least. It was so frustrating and stressful with no urgency or reassurance from our solicitors. We explained this to Nish at the Camberley branch and he put us in touch ...
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“Very satisfied customer...”

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May 18,2018
Minithumbup
By: 'Friendly,'
May 18,2018
0 people found
this helpful
I am nearly ready to leave my home in Lightwater for my new life in Hampshire. I sadly lost my husband last year and wouldn't have been able to even think about moving if Martin, Anthony, Debbie, Melanie, Sara, Lucy and the team hadn't helped ...
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Good
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“Excellent customer care and attention...”

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May 14,2018
Minithumbup
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Sara
By: 'P'
May 14,2018
1 people found
this helpful
Sara has been with us throughout our sales journey. What a professional and motivated individual. From the first meeting, she actively listened to us, took in all details about our home and relayed all of this to prospective buyers. She has continuously worked above and ...
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Good
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“Critical Intervention...”

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Apr 20,2018
Minithumbup
By: 'Stuart'
Apr 20,2018
0 people found
this helpful
Melanie intervened in proceedings in her role as Sales progressor for her client. I am writing this as the buyer, I am not even Melanie's client. I quickly built up a raport with Melanie and she was able to support me in addition to her ...
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“Excellent, comprehensive and reliable service...”

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Mar 15,2018
Minithumbup
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Debbie
By: 'Andrew'
Mar 15,2018
1 people found
this helpful
Debbie and her Team provided a highly professional service and were successfully in finding a buyer for our property. They were a joy to work with and always gave clear and unequivocal advice. They kept me informed at every stage and were tenacious in following ...
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Good value
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“Excellent customer service. I will recommend Carson and co to ......”

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Feb 02,2018
Minithumbup
By: 'Sana'
Feb 02,2018
0 people found
this helpful
Excellent customer service. I will recommend Carson and co to all my friends and family as they give 100% customer service....
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By: Martin Jakins
Feb 02, 2018
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Thank you very much for the kind words Sana. Melanie is a valued member of our team. ...

“Tim Harris from Camberley found a buyer at the full ......”

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Jan 26,2018
Minithumbup
By: 'Sidney'
Jan 26,2018
1 people found
this helpful
Tim Harris from Camberley found a buyer at the full asking price; exceptionally good work in a slow market. Tim and myself were assisted throughout the sale by Melanie from Lightwater who reliably chased through all aspects of the transaction making life a lot easier. ...
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Good
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“The property had been on the market for 6 weeks with ......”

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Jan 09,2018
Minithumbup
By: 'Chris'
Jan 09,2018
2 people found
this helpful
The property had been on the market for 6 weeks with very little interest generated by the initial Estate agent. When they were queried on this the agent's response was hard to believe, and subsequently they walked away from the selling process. I was also trying ...
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Comment on agent fees
What I expected
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“Your Lightwater Branch has recently sold my property. I would ......”

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Jan 05,2018
Minithumbup
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Anthony
By: 'Paul'
Jan 05,2018
0 people found
this helpful
Your Lightwater Branch has recently sold my property. I would like to compliment the members of staff as they are a great team. Although I really want to highlight the work of one of your branch managers Mr Anthony Ravallese. My wife and I have ...
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Comment on agent fees
Average
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“Melanie was sales progressor on my flat purchase and helped ......”

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Apr 06,2017
Minithumbup
By: 'cp101'
Apr 06,2017
0 people found
this helpful
Melanie was sales progressor on my flat purchase and helped immensely in the final few weeks in getting the purchase across the line in time for the desired completion date. By having Melanie effectively mediating between difficult or slow solicitors it really made the difference ...
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N/A
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“Our contact with Carsons started with Jess who arranged for ......”

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Sep 28,2015
Minithumbup
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Nick
By: 'Shay'
Sep 28,2015
0 people found
this helpful
Our contact with Carsons started with Jess who arranged for Nick [Badger] to visit us and assess the value of our property his assessment was below what we wanted but he did turn out to be pretty accurate with his price.Our buyer pulled out ...
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“Melanie was very helpful guiding us through the process and ......”

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Sep 24,2015
Minithumbup
By: 'Mr'
Sep 24,2015
0 people found
this helpful
Melanie was very helpful guiding us through the process and coordinating the various clients to a successful sale. I would highly recommend her as an asset to any sales process when buying a house. Mr A.C.Webster...
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“Selling your home can be a difficult time but I ......”

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Aug 24,2015
Minithumbup
By: 'Mr'
Aug 24,2015
0 people found
this helpful
Selling your home can be a difficult time but I can honestly say that dealing with Carson & Co has been a very positive experience and one that I would throughly recommend. I worked mainly with Martin Jakins, the Branch Manager and right from our first ...
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N/A
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By: Martin Jakins
Aug 24, 2015
View all comments (1)
Thank you so much for the kind review Mr & Mrs Bonner. It was a pleasure to have been of assistance. Many thanks, Martin ...

“Nick and his team were very efficient, friendly and helpful. ......”

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Aug 17,2015
Minithumbup
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Nick
By: 'JohnA'
Aug 17,2015
0 people found
this helpful
Nick and his team were very efficient, friendly and helpful. They marketed the property effectively and got us an offer quickly. They then managed the process pro-actively, keeping the chain informed when we had problems with our purchase. Highly recommended....
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“Both Jess and Melanie were extrememly professional in their approach ......”

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Feb 17,2015
Minithumbup
By: 'SukiWM'
Feb 17,2015
0 people found
this helpful
Both Jess and Melanie were extrememly professional in their approach to my sale, which became protracted due to problems at the bottom of the chain. Using their diplomacy combined with tenacity an excellent result was finally achieved....
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“Excellent service from the initial meetings, right through to the ......”

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Nov 26,2014
Minithumbup
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Debbie
By: 'Rachael'
Nov 26,2014
0 people found
this helpful
Excellent service from the initial meetings, right through to the completion of our sale and purchase, again through carsons. Debbie is very easy to talk to and has the ability to know what you are looking for before you know. When we were not sure ...
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Comment on agent fees
Not the cheapest fees quoted to me but very happy with the services provided - didn't just sell our house and let us get on with the completion.
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“I was really impressed with Carson and Co. This move ......”

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Nov 06,2014
Minithumbup
By: 'Neil'
Nov 06,2014
0 people found
this helpful
I was really impressed with Carson and Co. This move went a lot smoother because of there Sales Progressor (Mel). She was tireless in getting the move pushed though. We'd of been waiting another month if it wasn't for her. She was talking to everyone ...
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Comment on agent fees
Carson & Co wasn't the cheapest but I didn't want to go with the cheapest. The fees could have been half the price and you'd still answer no to this question :)
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“We sold our property through Carsons and could not fault ......”

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Jul 17,2014
Minithumbup
By: 'Wendy'
Jul 17,2014
0 people found
this helpful
We sold our property through Carsons and could not fault the service provided by the staff. They are all extremely friendly and willing to help and couldn't have done enough for me. We are now in our lovely new home waiting for the arrival of ...
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“Melanie was positive, efficient and pro-active at all times in ......”

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May 26,2014
Minithumbup
By: 'Carol'
May 26,2014
0 people found
this helpful
Melanie was positive, efficient and pro-active at all times in the role as Progress Chaser for the sale on our house. She was friendly, professional and dealt with situations calmly, all the while keeping us informed as to the progress of the overall chain. Without ...
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“Melanie played a key role in the successful purchase of ......”

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May 24,2014
Minithumbup
By: 'MC'
May 24,2014
1 people found
this helpful
Melanie played a key role in the successful purchase of our property. Over the years we have sold and purchased a number of properties and in the past we have found that once we have had an offer on a property accepted the Estate Agent ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:14 AM 25/01/2016 by Nick Badger

Awards won by Carson & Co, Lightwater GU18 5SA



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