50% sales valuation accuracy
50% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
Dec 29,2017
Dec 29,2017
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I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita kept us informed by phone, email and post on exactly what was expected from us and the procedures if there were any maintenance issues, which may I add were always resolved very very efficiently. We moved in on December 23rd and I was so impressed that even this close to Christmas the customer care was there and it was obvious that perdita wanted to see us happy and settled ready for Christmas. Every dealing I had with her was dealt with a genuine concern for our young family. Towards the end when we gave our tenancy notice Perdita kept in close contact with us ensuring that our personal situation was supported in every way. We have never rented before but this has been such a pleasant experience that if we found ourselves in this situation again I wouldn't hesitate to call on Michael Graham. Perdita is outstanding, her enthusiasm, support, reliability and genuine care for peoples situations/family life is second to none.
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Latest Reviews
8th Nov 2021
reviewed by 'Adam and Susie Payne'
23rd May 2017
reviewed by 'Vicky&Sean'
23rd May 2017
reviewed by 'James'
Opening Hours
Address
Michael Graham Estate Agents
24 St John Street
Newport Pagnell,Milton Keynes
Buckinghamshire
MK16 8HJ
01908 218860
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £500,000 | £690,000 |
| Lettings | 67% | 75% | £525 | £1,995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 8 | 5 | 1 | 1 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 08,2021
Nov 08,2021
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Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches.
We felt we had real value for money, Gareth valued ...
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Dec 04,2018
Dec 04,2018
1
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This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs....
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Comment on agent fees
Atrocious in all respects. Outright theft.
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Dec 29,2017
Dec 29,2017
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I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita ...
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Dec 21,2017
Dec 21,2017
7
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Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ...
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Dec 22, 2017
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Hello Simon,
Thank you for your professional email on here, it's a shame that the emails you sent behind the scenes off the back of this review were incredibly rude and you labelled me a 'bully' as I didn't agree with your opinion. This really does reinforce why I wrote my comments above. ...
May 23,2017
May 23,2017
0
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From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted.
Couldn't recommend the agents enough although ...
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May 23,2017
May 23,2017
8
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Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate ...
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
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Sep 20, 2017
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Completely agree, they take every last penny they can. Total rip-off! ...
May 08,2017
May 08,2017
0
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Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and ...
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Mar 27,2017
Mar 27,2017
0
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My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very ...
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Comment on agent fees
We could find no fault with the Agents fees
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Feb 23,2017
Feb 23,2017
5
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Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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Feb 23, 2017
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Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office on 01234 714314 and ask for the marketing department. Apologies we can't contact direct but this site gives limited information. Many thanks ...
Feb 23,2017
Feb 23,2017
0
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My partner and I rent through Michael Graham and have been delighted with the experience.
The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability.
Since becoming tenants, the ongoing customer ...
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Comment on agent fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
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Feb 06,2016
Feb 06,2016
9
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had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice ...
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What agent could do to change your mind?
bad you pay more because they believe they are the bestAttached Filesnbsp;
Comment on agent fees
bad you pay more because they believe they are the best
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Jul 09,2015
Jul 09,2015
0
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Perdita was very professional hard working staff member
She helped me with completing the documents step by step
She was easily approachable and made herself available at all times....
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May 20,2015
May 20,2015
0
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We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All ...
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Mar 19,2015
Mar 19,2015
12
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They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch ...
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Jun 02, 2017
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Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They don't. Their organisation works for you. Remind them or any other lettings agent of this when they expect you to pay them £10-£20k a year ...
Sep 30,2014
Sep 30,2014
0
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I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out ...
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Comment on agent fees
The fees I believe were fair and no different from my previous letting agent.
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Jun 17,2014
Jun 17,2014
0
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Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact ...
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Apr 11,2014
Apr 11,2014
5
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The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you ...
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What agent could do to change your mind?
Stop trying to con customers trying to rent houses into buying insurance products they don't need and stick to being an estate agent.Attached Filesnbsp;
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Mar 21,2014
Mar 21,2014
8
people found
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Never be tempted to deal with them!!
They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea's from the freezer and the oven to be re ...
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Nov 13,2013
Nov 13,2013
5
people found
this helpful
this helpful
The worst letting agents I have ever dealt with - I will never waste my time or effort with them again.
They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you're in ...
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What agent could do to change your mind?
Responded to my emails when I needed help, advice or simply to answer a question. Been polite and courteous instead of arrogant and rude. Repaid my deposit appropriately. Kept my forwarding details and at least informed me that they had mail for me. Or they could simply cease trading.........Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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