Chiswick, London, W4
2.7/5, 26 reviews
50% recommended
75% sales valuation accuracy
63% sales fee satisfaction

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“Barnard Marcus, Chiswick High Road - The worst estate agent ......”

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Feb 02,2012
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By: 'Julian'
Feb 02,2012
6 people found
this helpful
Barnard Marcus, Chiswick High Road - The worst estate agent I have ever used.

I was completely shocked and disgusted by the treatment i got from Barnard Marcus in Chiswick - they make cowboys look like saints.

In short Barnard Marcus took on my house to sell promising open days, tailored marketing campaigns to their 'hot buyers' and a prominent listing on their website and on Right Move as well. What they didnt tell me was that once they had done the deal to sell my house they decided that the fee - suggested by them - was not enough for them to market it on their or any other website where in their own words - millions of prospective buyers flock every week.

But the shoddy service didnt stop there. The photography supplied for the house was so bad I had to ask it to be reshot, it was so bad that it looked like an entirely different home. To say nothing of the fact that they were offering just 2 internal shots for a 3 bedroom house with a garden. It looked more like a house from the 70's that time had forgotten instead of a newly refurbished house which has been lovingly cared for and decorated.

I have had agents turning up late for viewings and leaving rubbish strewn round the house, I was then recommended a conveyancing company with a reputation so bad that I had other non interested parties begging me not to use them

In short the whole thing was slovenly from start to finish. if you have a house to sell I would beg you not to use them as you will definately live to regret it.
What agent could do to change your mind?
They could have honoured the contract they signed with me.
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By: jay.
Aug 27, 2015
Bernard Marcus Mitcham branch manager is the most stupidest, MORON you could ever meet.
He is completely USELESS and never ever responds to your phone calls, your messages left on his phone and neither does he respond to your emails and in fact doesn't give a shit about customers as long
as he gets paid. Why the company hires a complete MORON I really don't understand and I am paying their fees and doing all the work myself.
Don't use Bernard Marcus as they are useless and making complaints is a waste of time.

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Latest Reviews

View all Reviews 26
18th Apr 2024
reviewed by 'alireza'
“We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms ......”
26th Mar 2024
reviewed by 'Francesco Iori'
“Unscrupulous Neglect: A Tenant's WarningMy experience with Barnard Marcus has left me utterly disillusioned with their lack of regard for ......”
3rd Jan 2024
reviewed by 'Nick'
“First of all they asked me on several occasions whilst doing viewings if the garden was mine when I have ......”
8th Mar 2023
reviewed by 'Maxine Edwards'
“I had a wonderful experience with Louise Krochmalny. I decided to instruct Barnard Marcus as sole agents on by house ......”
1st Feb 2023
reviewed by 'Susan Harris'
“I would wholeheartedly recommend Louise Krochmalny and her lovely team at BM if you are thinking of selling. I found ......”
8th Oct 2021
reviewed by 'Thiru Thaya'
“My experience with Barnard Marcus was extremely friendly & helpful. Gissel my contact there was very helpful and higly knowledgeable in ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
273 Chiswick High Road
Chiswick,London
Greater London
W4 4PU
020 89952345

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 63% £550,000 £1,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 3 6 2 2 3 1 0 3
Areas covered
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“Nightmare...”

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Apr 18,2024
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Oliver
By: 'alireza'
Apr 18,2024
0 people found
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We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms and suddenly realized that they have changed the move in day from 15th March 2024 to 10 April which caused us troubles but we ignored and and ...
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“Unscrupulous Neglect: A Tenant's WarningMy ......”

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Mar 26,2024
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Oliver
By: 'Francesco Iori'
Mar 26,2024
0 people found
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Unscrupulous Neglect: A Tenant's Warning My experience with Barnard Marcus has left me utterly disillusioned with their lack of regard for basic human decency. My wife and I rented a 2 bedroom second floor flat in Chiswick in 2022 through them. Upon moving into the property, it ...
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“First of all they asked me on several occasio......”

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Jan 03,2024
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Louise
By: 'Nick'
Jan 03,2024
0 people found
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First of all they asked me on several occasions whilst doing viewings if the garden was mine when I have clearly stated it was - potentially jeopardising any sale. Once we finally got a sale agreed, I asked them not to conduct a second viewing ...
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“I had a wonderful experience with Louise Kroc......”

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Mar 08,2023
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Louise
By: 'Maxine Edwards'
Mar 08,2023
1 people found
this helpful
I had a wonderful experience with Louise Krochmalny. I decided to instruct Barnard Marcus as sole agents on by house as she came across very well on the valuation and was very knowledgable about the local market. I found her to be very on the ...
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“Brilliant service from Louise and her Team...”

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Feb 01,2023
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Louise
By: 'Susan Harris'
Feb 01,2023
1 people found
this helpful
I would wholeheartedly recommend Louise Krochmalny and her lovely team at BM if you are thinking of selling. I found Louise in particular to be a great support during the process. She was responsive, diligent and went above and beyond her call of duty at ...
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“My experience with Barnard Marcus was extremely freindly and honest...”

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Oct 08,2021
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Gissel
By: 'Thiru Thaya'
Oct 08,2021
1 people found
this helpful
My experience with Barnard Marcus was extremely friendly & helpful. Gissel my contact there was very helpful and higly knowledgeable in the area of sales. She guided me through the whole buying process and kept me updated on the progress. She always answer her phone and ...
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“I just want to say thank you for the most fri......”

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May 13,2021
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Aleksandra
By: 'Marie'
May 13,2021
0 people found
this helpful
I just want to say thank you for the most friendly Aleksandra Mrkobrada Lettings Negotiator in Chiswick. She was so professional and spontaneous with her help. Actually I had a view for one apartment,what was not really what I was looking for and she ...
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“Great experience with Deejay Sullivan...”

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Mar 22,2021
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Deejay
By: 'Manuela'
Mar 22,2021
0 people found
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I had the best experience with Deejay Sullivan from Barnard Marcus, he was amazing through out the whole property buying process. Also appreciate that he put us first as the client and was extremely patient, helpful and stayed in communication (follow up even after he ...
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“The worst letting agent ever. Unprofessional ......”

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Jan 16,2021
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Ashleigh
By: 'Chan'
Jan 16,2021
1 people found
this helpful
The worst letting agent ever. Unprofessional and irresponsible. Water leakage, ceiling collapse, electricity cut off... what could be even worse. Our light cuts off, contract comes saying there is short cut due to water leakage upstairs. Our agent simply replied saying it is solely our ...
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“Thank you Barnard Marcus for the excellent service. I was ......”

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Nov 22,2020
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Stuart
By: 'Michelle'
Nov 22,2020
0 people found
this helpful
Thank you Barnard Marcus for the excellent service. I was very fortunate to have Mr Stuart Bunce to assist me on the purchase of the Chiswick property. Stuart has been very professional, attentive to the the buyer need, excellent in communication skills and very patient. ...
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“Would NEVER recommend!...”

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Jun 05,2019
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Sara
By: 'Unhappy'
Jun 05,2019
1 people found
this helpful
Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to anyone!...
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“Professional service from Ann-Marie Kirby...”

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Aug 29,2018
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Ann-Marie
By: 'Tammy'
Aug 29,2018
0 people found
this helpful
I am a tenant in a property managed by Barnard Marcus and our Property Co-ordinator, Ann-Marie Kirby, has been absolutely amazing since taking over management. She quickly replies to our emails, liaises with the landlord and gets any issues sorted out quickly and with the ...
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“Worst agency ever...”

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Jun 23,2018
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By: 'Mariana'
Jun 23,2018
2 people found
this helpful
The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property. I will list the problems we had during only 11 months of rental: They offered us a flat with parking, once we moved we ...
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“Furnished for Barnard Marcus = one desk, a cupboard and a chest of drawers....”

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Jun 21,2018
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By: 'n/a'
Jun 21,2018
0 people found
this helpful
Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a ...
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Comment on agent fees
good
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“Initially there was always a good response to any queries ......”

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Feb 26,2018
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By: 'Michael'
Feb 26,2018
0 people found
this helpful
Initially there was always a good response to any queries from myself or my tenants and then if I am honest there was time when i had long delays or no response in answering some of my requests until LAUREN KELLY became the agent at ...
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Comment on agent fees
When the jobs done well you don't mind the fees.
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“I am writing specifically about Ashleigh rather than the agency. ......”

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Feb 22,2018
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Ashleigh
By: 'MIKE'
Feb 22,2018
2 people found
this helpful
I am writing specifically about Ashleigh rather than the agency. Barnard Marcus acted for me and unfortunately its accounts receivable department failed to act on overdue payments for over 7 months. In addition the agency could not find my leases. However when I needed help with ...
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“One of the most unorganised and careless team of agents ......”

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Nov 10,2017
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By: 'Simply'
Nov 10,2017
4 people found
this helpful
One of the most unorganised and careless team of agents I have ever seen , nothing to recommend about it just to stay away from their service . Unprofessional is the simplest and the best word to describe them . ( Chiswick branch to be more precise ) ....
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“Incompetent. Avoid.. Must be desperate for business. Still receiving weekly ......”

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Oct 24,2017
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By: 'Moxonsue'
Oct 24,2017
0 people found
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Incompetent. Avoid.. Must be desperate for business. Still receiving weekly calls about a property I sold 10 years ago. Despite me repeatedly telling them this..they still call me but are unsure how this can happen as I have been deactivated. Today they insisted I am ...
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No/a
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“Would not recommend!!I'm letting a flat through them and ......”

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Oct 10,2017
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By: 'Disappointed'
Oct 10,2017
0 people found
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Would not recommend!! I'm letting a flat through them and have been instructed to contact Barnard Marcus if anything, not the landlord. They are so unhelpful. We had a leak under the kitchen zink and water leaked all over the wooden floor. It took 3 days ...
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“I put an offer to a rental property advertised by ......”

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Sep 10,2017
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Denim
By: 'K'
Sep 10,2017
0 people found
this helpful
I put an offer to a rental property advertised by Barnard and Marcus. I've told that I need to provide our debit/credit card information in order to put an offer. I was also promised that nothing was going to be charged on the card ...
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“I recently asked a local letting agent to find a ......”

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Aug 13,2017
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By: 'To'
Aug 13,2017
2 people found
this helpful
I recently asked a local letting agent to find a tenant for my property. The property was naturally advertised on Zoopla. I then received several letters from Barnard Marcus urging me to work with them, implying that the letting agent I was working with was ...
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“Honest opinion - please don't use this agent. This firm ......”

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May 26,2017
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By: 'AVOID'
May 26,2017
1 people found
this helpful
Honest opinion - please don't use this agent. This firm is truly the essence of a BAD estate agent. THE SELL - Sell themselves fantastically, they appear that they know what they are doing. They really convince you! Wow!!! REALITY - Amateurish, Slack, Disrespectful, Aggressive. ...
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Comment on agent fees
Shocking. If you have a nice property in a good area use purple bricks of alike.... What do you get for your money from Barnard Marcus? Nothing.
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“Be warned!!! Barnard Marcus and their property management company Sequence ......”

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Nov 17,2016
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Laura
By: 'Bad'
Nov 17,2016
3 people found
this helpful
Be warned!!! Barnard Marcus and their property management company Sequence homes have provided us with the most incompetent, disorganised and rude service I have ever experienced. Not 1 single time do they ever call you or return your call. If you need to speak to someone ...
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Comment on agent fees
Expensive
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“I've been a landlord with Barnard Marcus Clapham for 3 years. ......”

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Nov 04,2016
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By: 'LMT'
Nov 04,2016
0 people found
this helpful
I've been a landlord with Barnard Marcus Clapham for 3 years. They've been less than satisfactory, the property management side in particular. At last Ellen Roberts arrived and started earning the management fee. She makes life so much easier and - alone amongst her colleagues and ...
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Comment on agent fees
They're fine.
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“Ellen is always highly responsive and keeps me informed about ......”

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Aug 12,2016
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By: 'Wellesley'
Aug 12,2016
4 people found
this helpful
Ellen is always highly responsive and keeps me informed about everything happening at my property. The level of service she provides is much appreciated....
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Comment on agent fees
good
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“Barnard Marcus, Chiswick High Road - The worst estate agent ......”

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Feb 02,2012
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By: 'Julian'
Feb 02,2012
6 people found
this helpful
Barnard Marcus, Chiswick High Road - The worst estate agent I have ever used. I was completely shocked and disgusted by the treatment i got from Barnard Marcus in Chiswick - they make cowboys look like saints. In short Barnard Marcus took on my house ...
read full review
What agent could do to change your mind?
They could have honoured the contract they signed with me.
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By: jay.
Aug 27, 2015
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Bernard Marcus Mitcham branch manager is the most stupidest, MORON you could ever meet. He is completely USELESS and never ever responds to your phone calls, your messages left on his phone and neither does he respond to your emails and in fact doesn't give a shit about customers as long as he gets paid. Why the company hires a complete MORON I really don't understand and I am paying their fees and doing all the work myself. Don't use Bernard Marcus as they are useless and making complaints i ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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