100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Oct 27,2017
Oct 27,2017
5
people found
this helpful
this helpful
AVOID LETTING A PROPERTY FROM THIS PLACE!!!!!
If you want poor service, don't want your deposit back and want to be spoken to extremely rudely whenever making communication then these are the guys for you. The distinct lack of professionalism and the way staff reply to your emails, like they are 14 year old keyboard warriors on twitter, is astounding. If you'd like your deposit back at the end of the tenancy then you can near on forget that. A host of made up reasons will be thrown at you. If you dare dispute it then things are made extremely tough for you and you will get a barrage of bullying and passive aggressive emails thrown your way until you cave in. Have rented a number of different properties over the last 10 years and have never had a bad word to say about any of the agents. Top work Martin and pole.
If you want poor service, don't want your deposit back and want to be spoken to extremely rudely whenever making communication then these are the guys for you. The distinct lack of professionalism and the way staff reply to your emails, like they are 14 year old keyboard warriors on twitter, is astounding. If you'd like your deposit back at the end of the tenancy then you can near on forget that. A host of made up reasons will be thrown at you. If you dare dispute it then things are made extremely tough for you and you will get a barrage of bullying and passive aggressive emails thrown your way until you cave in. Have rented a number of different properties over the last 10 years and have never had a bad word to say about any of the agents. Top work Martin and pole.
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Latest Reviews
8th Oct 2022
reviewed by 'Anjam'
9th Jan 2020
reviewed by 'Lynn'
4th Jan 2019
reviewed by 'Lauren'
10th Aug 2018
reviewed by 'SogladwechoseMartin&Pole'
27th Oct 2017
reviewed by 'Wokingham'
Opening Hours
Address
Martin & Pole
7 Broad Street
Wokingham
Berkshire
RG40 1AY
0118 978 0777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £425,000 |
| Lettings | 0% | 25% | £750 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 2 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 08,2022
Oct 08,2022
1
people found
this helpful
this helpful
Do not let from this place: I had my concerns when we took out the tenancy .. very very particular with causes (like dry cleaning curtains- that already had been hung up there ripped with hanging gaps)
The service during our tenancy was poor
We were ...
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Jan 09,2020
Jan 09,2020
0
people found
this helpful
this helpful
Having been let down by larger group agents I went local and chose Martin and Pole Wokingham. What a difference. realistic valuation . Constant updates, kept up to date from going live for sale to completion. Always a person to speak to....
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Jan 09, 2020
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(1)
Thanks Lynn, we were pleased to help you. All the best ...
Jan 04,2019
Jan 04,2019
0
people found
this helpful
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Our dream home was on the market with Martin & Pole in Wokingham, and I could not be happier with the process! Giles kept us informed throughout the process, spoke to the seller for us to resolve any potential delays, and was generally incredibly helpful if ...
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Comment on agent fees
As we were purchasing the property this didn't apply to us.
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Aug 10,2018
Aug 10,2018
1
people found
this helpful
this helpful
My wife and I initially let our property with Martin & Pole for many years, and in 2018 we then put the house on the market through Martin & Pole. Throughout this time we have found the staff to be highly professional, conscientious, and very experienced as estate/...
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Comment on agent fees
Whilst cheaper fees may be found with online agents, the benefits of having a local estate agent who knows the area and the market - are invaluable.
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Dec 06,2017
Dec 06,2017
2
people found
this helpful
this helpful
Generally a very good service, checkout and deposit returned fairly and squarely.
Had to go through a 3 monthly 'inspection' of the property which M&P demanded conduct at their convenience whether we were present or not which was invasive and very poor form
I would ...
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Oct 27,2017
Oct 27,2017
5
people found
this helpful
this helpful
AVOID LETTING A PROPERTY FROM THIS PLACE!!!!!
If you want poor service, don't want your deposit back and want to be spoken to extremely rudely whenever making communication then these are the guys for you. The distinct lack of professionalism and the way staff reply ...
read full review
read full review
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Jul 10,2014
Jul 10,2014
5
people found
this helpful
this helpful
Staff rude on the phone when asked reasonable question, and Ignored letters.
When we left the property we were charged unreasonable charges from our deposit, (including some that were already listed in the inventory when we moved in, and others that affected the whole building.)
...
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What agent could do to change your mind?
not been rude, not shouted at me when i asked reasonable questions, protected my deposit when my contracts changed, read and replied to my letters, not charged me for things included in the inventory when i moved in. pretty much every dealing i had with them from start to finish was unsatisfactoryAttached Filesnbsp;
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May 06, 2015
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(4)
Mr Auger. Whether you were the managing agent or not is irrelevant and I made no assertion to the specific details of this complaint beyond your lack of interpersonal skills...of which we have a further display here. I did draw attention to the nature of your response to the complainants review, which is now further compounded by your once again making personal remarks about a former customer.
Now maybe you'd like to comment on ALL the complaints below, or will you continue to be evasive and si ...
Feb 27,2014
Feb 27,2014
3
people found
this helpful
this helpful
I phoned to speak to Rose regarding my brothers death. Although they were aware of the death of my brother, they continued to take monies from his bank account . Rose was particular rude and unhelpful and after I sent a polite email she phoned me ...
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Sep 05,2012
Sep 05,2012
5
people found
this helpful
this helpful
Rude person 'assumed; that I was on housing benefit because I am a female with two children! The advert mentioned good schools nearby to the property that I was requiring further details on but apparently the landlord had been very direct in the fact that ...
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What agent could do to change your mind?
Not have had so many assumptions as I thought that sales was all about questioning and finding out needs and requirements.Attached Filesnbsp;
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Jan 07, 2013
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(1)
It does seem unfair that we have mentioned schools nearby if the landlord did not want children - my apologies.
Some people are a little sensitive when we ask personal questions. The lady who asked the questions would not have made assumptions - we are being paid by the owner to find the best tenant. The best tenant for one property may not be the best tenant for another property.
If we got the balance wrong on this occassion - once again my apologies. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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