75% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 12,2017
Oct 12,2017
6
people found
this helpful
this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone else! They later call me to reverse this decision.
The service is absolutely appauling. They pressure you to go with their solicitors so they get a commission on every refferal they make. It even gets to a point where they blackmail you into going with their solicitors. The solicitors are also not great and very expensive. I have been talking to trainees and the office managers so any queries I have go unanswered. We should get reduction on fees for using their estate agents not them to get a fee for squeezing us dry! A house is already an expensive purchase.
Ward and partners need to remember that although this is business as normal for them, buying a house a big deal to customers and we expect a certain level of service, support and professionalism.
I am extremely disappointed in the whole experience. We didn't need the severe ups and downs. I got the house in the end (through no assistance of these estate agents)
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone else! They later call me to reverse this decision.
The service is absolutely appauling. They pressure you to go with their solicitors so they get a commission on every refferal they make. It even gets to a point where they blackmail you into going with their solicitors. The solicitors are also not great and very expensive. I have been talking to trainees and the office managers so any queries I have go unanswered. We should get reduction on fees for using their estate agents not them to get a fee for squeezing us dry! A house is already an expensive purchase.
Ward and partners need to remember that although this is business as normal for them, buying a house a big deal to customers and we expect a certain level of service, support and professionalism.
I am extremely disappointed in the whole experience. We didn't need the severe ups and downs. I got the house in the end (through no assistance of these estate agents)
Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
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Latest Reviews
2nd Jun 2021
reviewed by 'PAUL'
8th Apr 2021
reviewed by 'Taylor'
12th Mar 2021
reviewed by 'Jacqui'
28th Feb 2020
reviewed by 'Deborah'
19th Sep 2019
reviewed by 'Rebecca'
12th Oct 2017
reviewed by 'Strood'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £195,000 | £237,500 |
| Lettings | 0% | 0% | £775 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 7 | 1 | 3 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 02,2021
Jun 02,2021
0
people found
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The staff at Wards Strood were all great, including the in-house financial advisor who was a very nice and level headed guy to talk with. We had a tricking few months with a buyer pulling out but Wards reacted quickly and got us the sale ...
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Apr 08,2021
Apr 08,2021
4
people found
this helpful
this helpful
I would give it less stars if i could. They failed to show up to viewings. Leaving people standing outside for over 30 minutes. Very little communication. Very rude didnt have a care about what they was showing or doing. Hardly any information. Very unorganised and ...
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Mar 12,2021
Mar 12,2021
1
people found
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this helpful
I rented a property through Wards for several years and would never use them again. The tenant owed me rent money, flooded the house causing the ceiling to collapse, blocked the drains, left most of his broken furniture in the front and back gardens for ...
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Feb 28,2020
Feb 28,2020
1
people found
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this helpful
Good afternoon Jonathan,
I felt that I needed to email you to express how impressed we have been with the staff at your Strood Branch. In particular the team who always answer the phone to me and give me updates in a very professional and ...
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Sep 19,2019
Sep 19,2019
4
people found
this helpful
this helpful
I have absolutely nothing nice to say about wards renting side.
I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
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Oct 12,2017
Oct 12,2017
6
people found
this helpful
this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
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Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
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Aug 03, 2018
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(1)
Notice agents only respond to positive comments!!!
Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted.. ...
Apr 16,2017
Apr 16,2017
5
people found
this helpful
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before...
It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from ...
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bad
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Aug 02, 2017
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Exactly the same experience over the past three years with Ward & Partners for us. As sole agents selling our house in Hythe, Kent in 2015' they misled, confused and delayed potential viewers due to very poor communication and rude attitude. As buyers we decided against proceeding due to Wards in Ashford lying and trying to play buyers against each other without notifying their vendor, eventually leading to the vendor moving to another agent and formally complaining. Unfortunately again at the ...
Feb 04,2017
Feb 04,2017
4
people found
this helpful
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although ...
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Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
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Oct 24,2015
Oct 24,2015
6
people found
this helpful
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an ...
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What agent could do to change your mind?
not lieAttached Filesnbsp;
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Apr 29, 2016
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Further to a previous review I have left, I have used Ward & Partners several times now and have found all staff to be most professional, they return my calls and keep me updated so have to say my previous review was a total misunderstanding and regret leaving it. ...
Dec 05,2013
Dec 05,2013
0
people found
this helpful
this helpful
Following my recent house purchase I feel obliged to report of the positive experience working with the team at Ward&Partners in Strood. In particular I must make mention of Abbie Roberts and Jim Cormack who have both been imperative to the process. Their professionalism ...
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Dec 06, 2013
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Dear David, thank you for your positive comments regarding our Strood office and in particular Abbie and Jim our Financial Specialist. I am glad they were able to help guide you through your purchase, their years of knowledge and experience, especially Jim's is priceless. We all hope you will be very happy in your new home and will be delighted to help you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 27,2013
Nov 27,2013
1
people found
this helpful
this helpful
We placed our property on the market with Wards and within a day of being on the market we were receiving viewing appointments. We found the staff very professional and helpful. Throughout our sale, we dealt with most of the sales staff including Abby, Brett ...
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Dec 05, 2013
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Dear Paul, thank you for your great comments regarding our team at Strood. I am glad they were so helpful through what can be for some a stressful time, moving. Making the process easier to bear is Deana's personal goal and she will be delighted to hear she did that for you. Good luck and if we can be of any further help in the future, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 17,2013
Nov 17,2013
1
people found
this helpful
this helpful
What an absolute pleasure to deal with the people at this Strood branch. Having been let down badly by a nationwide chain of agencies on two occasions ( they decided that it wasn't important to notify us that the seller did not want to continue with ...
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Nov 21, 2013
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Dear Brian & Nicola, thank you so much for your lovely feedback regarding our team at Strood office. I am so pleased they have been able to restore your faith in estate agents and offer you an outstanding service. I hope you will be happy in your new home and if we can be of any further help, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 12,2013
Nov 12,2013
0
people found
this helpful
this helpful
We would like to say that ward & partners in strood have been fantastic right from the initial valuation , their enthusiasm for our property and the confidence in their own ability to sell quickly ... So friendly & always smiling , We sold within 4 weeks and had a constant ...
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Nov 15, 2013
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Dear Andy, thank you for your great feedback regarding our team at Strood. I was delighted to hear they all offered you such a great service, and with a smile! Glad we could relieve the stress out of selling! Please don't hesitate to call us if we can be of any assistance again. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Oct 26,2013
Oct 26,2013
0
people found
this helpful
this helpful
The team as a whole and in particular Ash and Deana went over and above their remit and dealt with stressful situations brilliantly. Their response to any query was always efficient and empathic. Without their support the sale of my father's house would not have ...
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Nov 18, 2013
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Dear Emma, thank you for your lovely feedback regarding our Sales Progressor Deana & Marketing Consultant Ashley at our Strood branch. I am so pleased they were to help you through what can sometimes be a stressful process. I am also pleased to hear they achieved really a good price for your property. The way we advertise our properties and the experience of our sales team are the main ingredients to achieving a good price in any market place. Good luck for the future and if we can be of any fur ...
Sep 16,2013
Sep 16,2013
1
people found
this helpful
this helpful
We would like to express our thanks to Deana who was an absolute brick during the purchase of our new home. Without her determination I'm sure the chain would have broken. We are delighted with the service both Deana and her colleagues gave us throughout. ...
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Sep 19, 2013
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Dear Mark & Jayne, thank you for your great feedback regarding Deana, she will be delighted to hear she was such a help. Thank you for being excellent purchasers and working to such a speedy deadline to keep the chain together, our seller was so pleased. Congratulations on your exchange and we look forward to seeing you Friday to hand you the keys to your new home. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jun 28,2013
Jun 28,2013
1
people found
this helpful
this helpful
Great sales progressor service. Always helpful and chased everything at the appropriate time. Deana kept me sane though the whole process. Great person within your company....
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Jun 28, 2013
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Dear Ally, thank you so much for your great feedback, I know Deana will be delighted with your comments. I agree she is a great person and she is a great asset! Chasing and updating e erroneous is a difficult part of the job and I am so pleased she was able to keep you sane throughout what can be a very stressful time. I wish you all the best for the future and if we can ever be of any help in the future, please don not forget to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Mar 22,2012
Mar 22,2012
9
people found
this helpful
this helpful
I have just sold my house with ward&partners in strood.
They were absolutely fantastic really professional and helpful.
The photos and brochure they did for us was amazing ,it was of a very high standard which obviously proves the better it looks the more ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted...it is agents like this that give them a bad name. Horrible company and staff.