50% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
48% lettings fee satisfaction
Sep 28,2017
Sep 28,2017
36
people found
this helpful
this helpful
Dangerous * business practice is the standard with this letting agent.
First of all Laura Ross the 'move in coordinator' charged us over £155 in illegal fees - she first of all denied doing this and then when we were able to provide evidence via bank statements she now completely refuses to address the matter or return them to us even though we have the evidence of the transactions, we were also told the flat would be deep cleaned prior to moving in, the flat was filthy and we were not provided with an inventory of the flats contents, probably because half the furniture/fixtures and white goods are/were broken prior to us moving in and the landlord uses it to scam the deposit. Laura also denied we informed them we had cats, even though she charged us a fee for having them, she continued to deny we had informed her of the pets prior to moving in or signing the lease and used it as an excuse to say we had broken the tenancy agreement by having pets in the flat (even though the landlord and CR have broken their own lease multiple times over) she continued to claim this until I provided the first email I had sent to CR explaining I had pets, nothing was mentioned of it again nor were we given an apology for Laura lying/forgetting/misrepresenting the facts.
There are no gas or electricity safety certificates and we were consistently lied to and fobbed off when we requested to see them, again Laura Ross requested we sign the lease and she would get them to us within the week, this never happened, luckily I have written confirmation from Laura admitting she done this and the reason they couldn't provide them is because they never received them from the landlord, which they should have had in their possession before they even agreed to managing the property for her. Castle Residential and Laura knew they didn't have these certs which means the property should have never been rented out without them being in their possession and being up-to date and to do so is illegal as having up to date gas and electrical safety certificates is a legal requirement with rented properties to not have them is to put tenants lives at risk and shows how little they regard their tenants safety, we got nowhere trying to sort it out ourselves and we were passed onto to Jack Morrison who proceeded to deal with the situation by harassing/railroading/lying to and about us for simply requesting we be provided with the certificates and repairs be seen to, we obviously got nowhere dealing with him/them ourselves for the first two and half months so we joined a great tenants union (LivingRent) and we had to resort to getting environmental health involved who put a closing order on the property that's when things got really bad and CR (in cahoots with the landlord Marilena Vassalos) sunk to new lows, instead of admitting they had no up to date safety certificates what they decided to do was get an engineer to fraudulently provide one, I realised it was fraudulent because it claimed things (carbon monoxide detector) was a pass when they simply weren't even in the right room to pass, also the company - all cisterns go, Johnstone - they used went solvent on 07/08/15 and the engineer wasn't even qualified to check/pass some of the appliances which was highlighted by the environmental health officer, who reported the engineer for this and I also contacted the police as I had recorded him admitting he was hired by CR and lied/provided the fraudulent gas cert under the direction of them and the landlady who he spoke to in person, I should also mention here that we were never asked if he could get access to the property or even aware he was in or had been in the property as CR and the landlord failed to inform us, again breaking the tenancy agreement. Castle residential once again have failed to address it and think sending out a qualified engineer to now do the gas safety cert absolves them for not having one for the property for the four months we have been there and for fraudulently providing one - literally no shame.
The flat also had extensive dry rot that was covered up and not disclosed prior to us moving in, we notified the letting agent and landlord soon as we were aware which was after two nights of being in the property and mushrooms started sprouting from the walls 12/06/17 who failed to do anything about it for the first 3 months of me being in the property and notifying them, to the point I had to contact a dampness surveyor myself who they had claimed to have contacted (I got confirmation this was not the case by the company) and organised a survey myself, they refused to release the report and only agreed to the works being carried once the closing order was put on the flat, the work was completed two weeks ago, all the floors in the kitchen, bedroom and hallway had to be ripped out, half the walls removed and replaced and multiple pieces of furniture had to be thrown out by the contractors because of the extent of the dry rot, it took over a week for the work to be carried out, we had to stay in the property as it was getting carried out as CR and the landlord refused to provide alternative accommodation. We have been couch surfing pretty much since and I've had to pay for someone to care for my cats in the meantime as even though the work for the dry rot has been completed we have no kitchen whatsoever as all appliances had been removed/disconnected and we haven't had access to one since 21/08/17 when the surveyor alerted us that we shouldn't be in the room never-mind prepare food in it, even before that we didn't have access to an oven/grill as it was broken prior to us moving in, the landlord was aware of this and chose to ignore it and then lied about it saying it was just an issue with the timer... luckily (again) we have written evidence of this.
All the windows have been locked shut by the landlord, who didn't disclose that you needed a key to open them nor has she provided a key to do so, even though we have been requesting for the windows to open for duration of the time we have been there, we weren't even aware you needed a key until she provided one to the contractors seeing to the damp.
Jack Morrison emailed us on 06/08/17 to say that removals for the work needing done would have to happen that night between 8-9pm, we had provided times we would be available that day two days prior which was anytime up until 8pm except between 3pm and 4pm, he chose to ignore this and told us if we couldn't accommodate then they would go a head and gain entry to the property without our permission (even though our tenancy agreement clearly states 24 hours notice must be given, he gave less than 8 hours notice while knowing it wouldn't be possible for us to accommodate or for removals to even be carried out at that time - we live in a basement flat, the driveway is basically a mudslide as the landlord refuses to maintain it and it was also completely dark outside with noway to light it and it would take hours to complete the removals even in daylight. When we refused this time and requested an alternative time between before 3pm or between 5-7pm he refused and he did indeed stick to his word and sent four males to gain entry to our flat at 20:40, although they tried to gain entry (without knocking) to my neighbours flat instead of ours (they didn't even know which flat to go to) they then attempted to gain entry to our flat with such force that they knocked my keys out the front and back door, I was home alone and contacted the police who arrived after they left and I have two incident numbers from the night. At 21:20 after the police had left and my partner returned from work (he left early as I was so shaken) a further two males/thugs different from the first four and again sent by Jack tried to gain access to the property again without knocking or declaring who they were, this time as I was no longer alone, I opened the door as they were attempting access and confronted them, they tried to force their way past me until they realised I wasn't alone and I yelled for my partner to call the police again, upon hearing me say 'police' they ran away from the property yelling 'she's phoned the polis Jamie' (why would you run if you weren't doing anything illegal?) this time I chased after them (adrenaline I guess) and was able to get a picture of the registration plate and removal van which was vw Jetta car, the literally couldn't have used it to remove anything in the property - it was just another scare tactic (one of numerous Jack has tried to use on us).
I could go on and on and on about the hell this 'letting agent' has put us through and how many times they have put us at risk, but just be smart and never, ever, ever use these double-dealing fraudsters. They are morally bankrupt and their so called business practices are illegal and dangerous and that's putting it mildly.
We simply want to end our lease, have all rent paid returned to us as it was obtained illegally and the flat hasn't been habitable, illegal fees obtained by Laura Ross returned to us and our deposit back and hopefully never have to deal with these thugs again of course they aren't allowing this or addressing my request, the also refuse me my right to an advocate from living rent being present for any meetings to try and resolve the matter and when they also have failed to allow me to have an MSP who is willing to be advocate as well. We've lost earnings through this trauma, I've been put on anti-anxiety medication, it's impacted my partners studies and attendance on his course, we had to throw out all food we had in our kitchen as it we had nowhere to store it and it was unusable and so many of our belongings were damaged through dry rot that we had to just admit defeat and throw them away, again I could go on and on. Castle residential simply could not care less about their tenants. Rent for the death trap is £835 pm.
First of all Laura Ross the 'move in coordinator' charged us over £155 in illegal fees - she first of all denied doing this and then when we were able to provide evidence via bank statements she now completely refuses to address the matter or return them to us even though we have the evidence of the transactions, we were also told the flat would be deep cleaned prior to moving in, the flat was filthy and we were not provided with an inventory of the flats contents, probably because half the furniture/fixtures and white goods are/were broken prior to us moving in and the landlord uses it to scam the deposit. Laura also denied we informed them we had cats, even though she charged us a fee for having them, she continued to deny we had informed her of the pets prior to moving in or signing the lease and used it as an excuse to say we had broken the tenancy agreement by having pets in the flat (even though the landlord and CR have broken their own lease multiple times over) she continued to claim this until I provided the first email I had sent to CR explaining I had pets, nothing was mentioned of it again nor were we given an apology for Laura lying/forgetting/misrepresenting the facts.
There are no gas or electricity safety certificates and we were consistently lied to and fobbed off when we requested to see them, again Laura Ross requested we sign the lease and she would get them to us within the week, this never happened, luckily I have written confirmation from Laura admitting she done this and the reason they couldn't provide them is because they never received them from the landlord, which they should have had in their possession before they even agreed to managing the property for her. Castle Residential and Laura knew they didn't have these certs which means the property should have never been rented out without them being in their possession and being up-to date and to do so is illegal as having up to date gas and electrical safety certificates is a legal requirement with rented properties to not have them is to put tenants lives at risk and shows how little they regard their tenants safety, we got nowhere trying to sort it out ourselves and we were passed onto to Jack Morrison who proceeded to deal with the situation by harassing/railroading/lying to and about us for simply requesting we be provided with the certificates and repairs be seen to, we obviously got nowhere dealing with him/them ourselves for the first two and half months so we joined a great tenants union (LivingRent) and we had to resort to getting environmental health involved who put a closing order on the property that's when things got really bad and CR (in cahoots with the landlord Marilena Vassalos) sunk to new lows, instead of admitting they had no up to date safety certificates what they decided to do was get an engineer to fraudulently provide one, I realised it was fraudulent because it claimed things (carbon monoxide detector) was a pass when they simply weren't even in the right room to pass, also the company - all cisterns go, Johnstone - they used went solvent on 07/08/15 and the engineer wasn't even qualified to check/pass some of the appliances which was highlighted by the environmental health officer, who reported the engineer for this and I also contacted the police as I had recorded him admitting he was hired by CR and lied/provided the fraudulent gas cert under the direction of them and the landlady who he spoke to in person, I should also mention here that we were never asked if he could get access to the property or even aware he was in or had been in the property as CR and the landlord failed to inform us, again breaking the tenancy agreement. Castle residential once again have failed to address it and think sending out a qualified engineer to now do the gas safety cert absolves them for not having one for the property for the four months we have been there and for fraudulently providing one - literally no shame.
The flat also had extensive dry rot that was covered up and not disclosed prior to us moving in, we notified the letting agent and landlord soon as we were aware which was after two nights of being in the property and mushrooms started sprouting from the walls 12/06/17 who failed to do anything about it for the first 3 months of me being in the property and notifying them, to the point I had to contact a dampness surveyor myself who they had claimed to have contacted (I got confirmation this was not the case by the company) and organised a survey myself, they refused to release the report and only agreed to the works being carried once the closing order was put on the flat, the work was completed two weeks ago, all the floors in the kitchen, bedroom and hallway had to be ripped out, half the walls removed and replaced and multiple pieces of furniture had to be thrown out by the contractors because of the extent of the dry rot, it took over a week for the work to be carried out, we had to stay in the property as it was getting carried out as CR and the landlord refused to provide alternative accommodation. We have been couch surfing pretty much since and I've had to pay for someone to care for my cats in the meantime as even though the work for the dry rot has been completed we have no kitchen whatsoever as all appliances had been removed/disconnected and we haven't had access to one since 21/08/17 when the surveyor alerted us that we shouldn't be in the room never-mind prepare food in it, even before that we didn't have access to an oven/grill as it was broken prior to us moving in, the landlord was aware of this and chose to ignore it and then lied about it saying it was just an issue with the timer... luckily (again) we have written evidence of this.
All the windows have been locked shut by the landlord, who didn't disclose that you needed a key to open them nor has she provided a key to do so, even though we have been requesting for the windows to open for duration of the time we have been there, we weren't even aware you needed a key until she provided one to the contractors seeing to the damp.
Jack Morrison emailed us on 06/08/17 to say that removals for the work needing done would have to happen that night between 8-9pm, we had provided times we would be available that day two days prior which was anytime up until 8pm except between 3pm and 4pm, he chose to ignore this and told us if we couldn't accommodate then they would go a head and gain entry to the property without our permission (even though our tenancy agreement clearly states 24 hours notice must be given, he gave less than 8 hours notice while knowing it wouldn't be possible for us to accommodate or for removals to even be carried out at that time - we live in a basement flat, the driveway is basically a mudslide as the landlord refuses to maintain it and it was also completely dark outside with noway to light it and it would take hours to complete the removals even in daylight. When we refused this time and requested an alternative time between before 3pm or between 5-7pm he refused and he did indeed stick to his word and sent four males to gain entry to our flat at 20:40, although they tried to gain entry (without knocking) to my neighbours flat instead of ours (they didn't even know which flat to go to) they then attempted to gain entry to our flat with such force that they knocked my keys out the front and back door, I was home alone and contacted the police who arrived after they left and I have two incident numbers from the night. At 21:20 after the police had left and my partner returned from work (he left early as I was so shaken) a further two males/thugs different from the first four and again sent by Jack tried to gain access to the property again without knocking or declaring who they were, this time as I was no longer alone, I opened the door as they were attempting access and confronted them, they tried to force their way past me until they realised I wasn't alone and I yelled for my partner to call the police again, upon hearing me say 'police' they ran away from the property yelling 'she's phoned the polis Jamie' (why would you run if you weren't doing anything illegal?) this time I chased after them (adrenaline I guess) and was able to get a picture of the registration plate and removal van which was vw Jetta car, the literally couldn't have used it to remove anything in the property - it was just another scare tactic (one of numerous Jack has tried to use on us).
I could go on and on and on about the hell this 'letting agent' has put us through and how many times they have put us at risk, but just be smart and never, ever, ever use these double-dealing fraudsters. They are morally bankrupt and their so called business practices are illegal and dangerous and that's putting it mildly.
We simply want to end our lease, have all rent paid returned to us as it was obtained illegally and the flat hasn't been habitable, illegal fees obtained by Laura Ross returned to us and our deposit back and hopefully never have to deal with these thugs again of course they aren't allowing this or addressing my request, the also refuse me my right to an advocate from living rent being present for any meetings to try and resolve the matter and when they also have failed to allow me to have an MSP who is willing to be advocate as well. We've lost earnings through this trauma, I've been put on anti-anxiety medication, it's impacted my partners studies and attendance on his course, we had to throw out all food we had in our kitchen as it we had nowhere to store it and it was unusable and so many of our belongings were damaged through dry rot that we had to just admit defeat and throw them away, again I could go on and on. Castle residential simply could not care less about their tenants. Rent for the death trap is £835 pm.
Comment on agent fees
Common practice to charge illegal fees.
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6th Jan 2022
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27th Mar 2021
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25th Sep 2019
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Opening Hours
Address
Castle Residential (Glasgow)
63 Causeyside Street
Paisley
Renfrewshire
PA1 1YT
0141 889 5464
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 80% | 48% | £295 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 7 | 8 | 14 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- PA1
- G42
- G1
- G12
- PA2
- G43
- G2
- PA3
- G3
- PA4
- G4
- G41
- G11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 12,2022
Dec 12,2022
2
people found
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I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform you when problems arise and in fact, lie to neighbouring owners that you are not interested in dealing with issues that affect them.
I constantly ...
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Sep 02,2022
Sep 02,2022
1
people found
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this helpful
Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the ...
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Aug 15,2022
Aug 15,2022
0
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They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. ...
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Jan 06,2022
Jan 06,2022
2
people found
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Avoid avoid avoid
They just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times the normal costs u only know about it when ur rents paid short
and ive been with them for 15yrs...
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Jul 22, 2022
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I see the cowboys are still in business.
These guys & girl lie for a living , not
A rental agent. ...
Mar 27,2021
Mar 27,2021
0
people found
this helpful
this helpful
Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway.
Within 3 months of the tenancy, that tenant caused damage (that I paid for) and began late payments of rent.
She caused considerable damage to my ...
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Sep 25,2019
Sep 25,2019
8
people found
this helpful
this helpful
They really do not care. They will tell you absolutely anything so you get off the phone and they can get back to reddit or whatever the hell it is they do all day. I can tell you what they aren't doing. Any work you're ...
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Aug 20,2019
Aug 20,2019
5
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this helpful
I am a Landlord with a few properties who were managed by Castle Residential (Paisley) as soon as they had the properties trouble began instantly, constant calling asking for documentation to be provided, I am 100% sure that repairs were falsified also, never a straight answer ...
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Jul 08, 2020
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Hi, I am a tenant in of of the properties 'managed' by Castle. We've been notifying them with the same repair requests for almost a while year now with not much progress so can assure you they are not doing anything correctly. We have documentation all communication with them over the last year and are now seeking legal advice and looking to raise action through the first tier tribunal. If you would like to discuss this please feel free to email me at - [email protected] ...
Nov 19,2018
Nov 19,2018
9
people found
this helpful
this helpful
Incompetent and unhelpful. They have a very poor attitude when any issues are highlighted to them....
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Oct 25,2018
Oct 25,2018
6
people found
this helpful
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Absolute disgusting way of treating tenants, never resolve reported problems including those that left a broken window shambly covered up on a ground floor flat. Take a extortionate amount of deposit for cleaning fee that isn't carried out....
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Comment on agent fees
Bad
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Sep 15,2018
Sep 15,2018
5
people found
this helpful
this helpful
I rented out a property with castle and need details for council tax.
I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time.
I was told ...
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Comment on agent fees
Bad(overpriced for poor service)
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Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
I had to find a suitable place for my daughter who
got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :)
We tried several other agents in Paisley but they ...
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Comment on agent fees
No Extra Fees Charged
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Aug 21,2018
Aug 21,2018
6
people found
this helpful
this helpful
Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late.
After our poor experiences with Castle Residentials, we ...
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Jun 18,2018
Jun 18,2018
8
people found
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this helpful
I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me ...
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Comment on agent fees
Fees are aweful, really high
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Jun 17,2018
Jun 17,2018
0
people found
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I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly.
The team have been very efficient and were extremely polite and understanding ...
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Jun 07,2018
Jun 07,2018
7
people found
this helpful
this helpful
We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in.
When we first moved in the house looked fine but then in less than a month the issues ...
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Comment on agent fees
Absolute bad they do nothing yet charge a fee to you.
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Apr 10,2018
Apr 10,2018
0
people found
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I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley ...
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Feb 05,2018
Feb 05,2018
0
people found
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this helpful
very helpful agency , really took time to help find me a home. would recommend to my friends about this agency...
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Comment on agent fees
very good and reasonable
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Nov 29,2017
Nov 29,2017
1
people found
this helpful
this helpful
I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this agency....
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Nov 21,2017
Nov 21,2017
2
people found
this helpful
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely ...
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Comment on agent fees
not a problem at all
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Nov 01,2017
Nov 01,2017
6
people found
this helpful
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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Oct 06,2017
Oct 06,2017
2
people found
this helpful
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
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Oct 02,2017
Oct 02,2017
3
people found
this helpful
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
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Sep 20,2017
Sep 20,2017
7
people found
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A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet.
Secondly upon leaving they wanted to keep more of our deposit than was fair, ...
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Apr 13, 2018
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(1)
Hi,
I have put a note of interest in on a property with this company and no mention made of extra fees but the. They suddenly asked for £55 each for credit reference checks but I believe this is illegal? Is this the same thing you were asked to pay?
Thanks ...
Aug 04,2017
Aug 04,2017
11
people found
this helpful
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, when ...
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Comment on agent fees
Nonexistent, the landlord owns the property.
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Sep 11, 2017
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Hi Vulpine,
We are a tenants' union called Living Rent, currently supporting some of our members who have had similar experiences with Castle Residential, forced to live in unsafe conditions. We are organising a collective case against them at the moment. Get in touch with us at [email protected] to see if we can work together!
Thanks
Living Rent ...
Jul 07,2017
Jul 07,2017
11
people found
this helpful
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent.
2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my ...
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Jul 07,2017
Jul 07,2017
10
people found
this helpful
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made ...
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Mar 03,2017
Mar 03,2017
6
people found
this helpful
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because ...
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Feb 28,2017
Feb 28,2017
7
people found
this helpful
this helpful
Absolutely appalling agents. I stayed in the property for close to a year (because it was cheap and close to university) and ended up with so many health problems because of it.
The flat itself was in a great location, not much noise and a ...
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Sep 27,2016
Sep 27,2016
6
people found
this helpful
this helpful
Avoid these rogues at all costs
I have had to go down the official complaints path to try and get money back for a lease they were unable to honour. They advertise properties not even available and take a deposit....
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Sep 27, 2016
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I am sorry that you have had this experience with our office. As you have not left a name I have no way of contacting you to discuss the issues and how we may move forward and get a resolution for you. Please call my office on 0141 889 5464 where I can look into this matter for you. ...
Feb 17,2016
Feb 17,2016
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people found
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this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have ...
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Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 11:35 AM 22/01/2016 by Matt McCusker
