“"Leaders, Guildford". I am absolutely appalled with the customer care / ......”
1 Star Review
Sep 25,2017
By:
'past'
Sep 25,2017
Branch: Guildford, 229 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU4
Branch: Guildford, 229 High Street
Lettings (as a Tenant)
Postcode: GU4
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people found
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"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it being in a disgustedly dirty state (mould and faeces) - we were told to leave it in the state that we left it, but we are not animals. When we did move out, due to the landlord wanting to move back in, we were of course slapped with cleaning fees (Liars!) not to forget a £30 reference fee per tenant!
Then after nearly 2 years being told the landlord wanted to move back in, Leaders did not assist us in anyway to find an new property they were very unhelpful and impolite under our unfortunate circumstances.
Comment on agent fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
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