100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Sep 20,2017
Sep 20,2017
1
people found
this helpful
this helpful
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine......
However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 years and have never had such a negative experience when leaving a property. I expected a whole lot better from a company of this size and reputation. The highlights are:
Myself and co-tenants paid for a move out clean costing £300, the property was left in an immaculate condition, better than when we started the tenancy however the 'Property Manager' insisted that we pay another £300 for another full clean, the reason cited....'Debris on the floor'!!! Photographic evidence of these 'debris' showed tiny threads etc which would have taken 10 seconds to clean.
Property Management consistently ignore calls, emails or voicemail messages. Despite myself and co-tenants raising legitimate issues such as the above we were ignored until the point where we felt we had no choice but to raise a dispute, something which could have easily been avoided.
Presented with an additional bill totalling nearly £1000 based on a billing system we had no idea existed. Instead we had been told, and signed a contract stating that a top-up card system was in place, only when we left the property were we told this was incorrect. Again, despite numerous attempts to explain our standpoint on this issue we were consistently ignored.
If you want to see a decent proportion of your deposit, and maintain your sanity, put simply, avoid.
However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 years and have never had such a negative experience when leaving a property. I expected a whole lot better from a company of this size and reputation. The highlights are:
Myself and co-tenants paid for a move out clean costing £300, the property was left in an immaculate condition, better than when we started the tenancy however the 'Property Manager' insisted that we pay another £300 for another full clean, the reason cited....'Debris on the floor'!!! Photographic evidence of these 'debris' showed tiny threads etc which would have taken 10 seconds to clean.
Property Management consistently ignore calls, emails or voicemail messages. Despite myself and co-tenants raising legitimate issues such as the above we were ignored until the point where we felt we had no choice but to raise a dispute, something which could have easily been avoided.
Presented with an additional bill totalling nearly £1000 based on a billing system we had no idea existed. Instead we had been told, and signed a contract stating that a top-up card system was in place, only when we left the property were we told this was incorrect. Again, despite numerous attempts to explain our standpoint on this issue we were consistently ignored.
If you want to see a decent proportion of your deposit, and maintain your sanity, put simply, avoid.
Comment on agent fees
Completely unjustified
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Dec 15, 2020
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. Sep 21, 2017
Hi there,I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details of where you have moved out from, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you and look at the details of your case. Please get in touch.
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Latest Reviews
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20th Sep 2017
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Opening Hours
Address
Jones Lang Lasalle
Unit B, Parkway Apartments,Woodberry Park,Goodchild Road
Finsbury Park,London
Greater London
N4 2BL
020 7870 6667
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £580,000 | £580,000 |
| Lettings | 100% | 50% | £1,500 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 27,2022
Jun 27,2022
0
people found
this helpful
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Hanan was very conscientious and always responded to my queries and questions at the first time, I am very grateful and thanks to her our rental process went smoothly. It's really rare to find a person who is so good at what they do!...
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Apr 08,2022
Apr 08,2022
0
people found
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We have just completed sale of our property of Woodberry Apartments and we are very satisfied with the service provided by Ms Williams Rosie of JLL. Rosie has been cheerful, helpful, patient and carried out her work in a professional way. She communicated well with ...
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Oct 09,2020
Oct 09,2020
0
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As a landlord I have to say that the office at Woodberry Park is very efficient. The staff are all very helpful and go out of their way to ensure things run smoothly. Any queries I have are dealt with extreemly well. They even arranged ...
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Mar 25,2019
Mar 25,2019
1
people found
this helpful
this helpful
High charges at every step of the process. Avoid at all costs as you will be ripped off. Charged us £200 to renew our contract for 2 months, £180 for a âprofessional cleanâ when we had already had it cleaned before we moved out. Very poor customer service. ...
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Comment on agent fees
Very bad
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Apr 05, 2019
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(2)
Absolute rubbish- JLL fees are not lower - check out Maritime Properties- much lower. JLL do surprise charges all the time- they then failed to call me when a tenant moved out so I lost several months rent - DO NOT USE JLL- I have moved agents and am much happier. ...
Mar 13,2018
Mar 13,2018
1
people found
this helpful
this helpful
I had an amazing experience in renting my flat with JLL, especially with Rosie Golder. She always answered my emails promptly and gave all her best to find the flat. Also, after the contract was signed, they continually giving us the best management service. I ...
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Comment on agent fees
The fees are quite high but are equivalent to the professional service that they provide.
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Sep 20,2017
Sep 20,2017
1
people found
this helpful
this helpful
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine......
However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 ...
read full review
read full review
Comment on agent fees
Completely unjustified
Was this helpful?
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Yes
Dec 15, 2020
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(2)
Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...
Nov 04,2016
Nov 04,2016
0
people found
this helpful
this helpful
We would recommend JLL in respect of agency duties. They have just managed the sale of our apartment and have been thoroughly professional .
We would not hesitate to use their services again as and when the need arose.
Mr Peter Roberts was most attentive throughout...
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Comment on agent fees
Fairly expensive.....but you get what you pay for !!!!
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Oct 23,2016
Oct 23,2016
0
people found
this helpful
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Rosie, Laura and Peter is a great team who are very professional and know the market very well! Have excellent experience to working with them....
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Comment on agent fees
Good, it deserved.
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Sep 19,2016
Sep 19,2016
5
people found
this helpful
this helpful
The worst we have ever experienced after 10 different rented properties in the UK. They try to claim as much deposit as they can, and if you leave 2 weeks early, even with a new tenant arranged (so no financial loss to the landlord) they will charge ...
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Comment on agent fees
Awful and unjustified
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Oct 20, 2016
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(1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...
Sep 13,2016
Sep 13,2016
5
people found
this helpful
this helpful
Horrible experience. They try to keep as much money as they can from deposit. It takes them weeks to do their part of the paperwork but they demand you to do yours within 24 hours. They write in their contract they will tell you how much ...
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Jan 06, 2020
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this is very nice blog.Best Wood Oven Pizza in Amityvilley ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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