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Kinleigh Folkard & Hayward Logo

Canada Water, London SE16

4.2/5, 60 Reviews
82% Recommended

92% sales valuation accuracy

67% letting valuation accuracy

100% sales fee satisfaction

85% letting fee satisfaction

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"THE WORST AGENCY SERVICE..."

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1 Star Review
UserName

Sarah

By : 'dissapointed'
Services : Letting(As a Tenant)
Would you recommend ? : No

10 Jun 2012
People found this helpful8

THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey quays named Lucy, to see if she can help me to fixed the window or if not can she let me move earlier than the contract and her answer is just i couldn't care less, that is not my problem thats your problem with the landlord. The problem is my landlord is very hard to reach, so i was hoping that kfh can help me to get hold of him. Lucy come up with a solution where i can use my 6 months break laws so that i an move one month earlier from our end of contract and told us that the landlord will pay back our rent money for the period when we not occupy the flat. (the last month) So, i said we are going to think about it first and then we receive emails asking whether or not we want to use the break laws. So finally we said yes, however after i said yes, few days later i ask her again that she's sure that i will get my money back, and her answer is she doesn't know, its not her problem and i need to speak to my landlord about asking the money, I was shocked and so i called my landlord but i can't get through to him. Few days later, kfh start emailing me saying they want to photograph my flat to put in their website and want to start bringing prospective tenants when we just got broken into and not exactly feeling secured enough to let stangers in to our flat, in addition we still doesn't know whether we will get our money or not. So we talked to the manager named SARAH which is the rudest person/manager we have ever encountered. She speaks to us in a very rude way, not giving any solutions instead she blaming everything to us and couldn't care less for our incident and problems. All she can think of is to get people in to my flat as soon as possible so that she can earn more money!! Even when we went to her office there's no smile on her face and today one KFH agent come to my flat bringing a prospective tenant and i called KFH, unfortunately ended up talking to SARAH/the manager again, to ask whether they have get new tenants for our flat. Because the landlord mentions that if KFH can find a new tenant during the time when we move out t, he will be happy to returned our money. But SARAH's answer is "we can't get prospective tenants becuase you cant got hold to (in a very RUDE way). The problem is there is only a total of 3 emails which 1 of them is only for photography and the other 2 is to bring prospective tenant in. The only reason why i didnt allow one of them to come in is because its only been a few weeks after my flat was broken into and i allow the other one to come in to see the flat. SARAH in the other hand keeps on saying that we never allow anyone to come in and we are not cooperating with them (in a very RUDE way again) and i told her i let one of her agent in and she keeps on saying no you don't until i told her the agent's name and her response is OKAY, SO WHAT DO YOU WANT NOW? I am EXTREMELY DISSAPOINTED with KFH's way of treating their tenants. I do not wish to deal with KFH anymore, unfortunately i still need to contact them because i still have contract.

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By : Jeffrey

12 Sept 2012

Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales92%100%£410,000£830,000
Lettings67%85%£637£2,500
Address

Kinleigh Folkard & Hayward
Montreal House, Surrey Quays RoadLondon, Greater London
SE16 7AQ
020 3199 8016

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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5 Star Review
UserName

Shadane

By : 'Jordanne'
Services : Sales( As a Buyer )
Sold price : £512500
Would you recommend ? : Yes
Postcode : SE8

3 Oct 2024
People found this helpful0

Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot ... Read Full Review

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Thanks to all involved in our ...

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5 Star Review
UserName

Antony

By : 'Malcolm'
Services : Sales( As a Vendor )
Sold price : £830000
Would you recommend ? : Yes
Postcode : SE16

19 Oct 2022
People found this helpful0

Thanks to all involved in our sale, including Anthony , Sammie and especially Mo. We got there in the end , so thanks for persevering in these difficult market conditions. Malcolm and Susan... Read Full Review

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Antony has been really ...

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5 Star Review
UserName

Antony

By : 'Trish'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

11 Feb 2022
People found this helpful0

Antony has been really helpful and proactive. As a first time tenant, he helped us navigate and look for properties with our constraints. He is very easy to talk to and is good with keeping us... Read Full Review

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Awful Service from start to ...

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1 Star Review
UserName

Paige

UserName

Seamus

By : 'Dirk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

12 Oct 2020
People found this helpful1

Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case. Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to them.... Read Full Review

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Efficient viewing ...

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5 Star Review

By : 'WJ'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SE16

15 Nov 2018
People found this helpful0

Georgia was very efficient in finding out my needs as a potential buyer, noting down all the essentials that I wish to tick in my next home. I have been taken to view to three properties which meet my requirements the very next... Read Full Review


Comments on Agent Fees

No comment, as I am a potential buyer, which means I don't need to pay a penny to them.

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Great ...

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5 Star Review
UserName

Rebecca

By : 'Daiane'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SE16

9 Oct 2018
People found this helpful0

we were taken care of by Rebecca Bridges she was very attentive and quick in solving our queries. Made all processes quickly and... Read Full Review


Comments on Agent Fees

Good

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Excellent ...

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5 Star Review
UserName

Seamus

By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SE16

15 May 2018
People found this helpful0

Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor. Seamus is always immaculate in his presentation and takes the time to understand the needs of his customer. He is thorough and meticulous in arranging viewings and ... Read Full Review

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Very happy ...

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5 Star Review
UserName

Jackeline

By : 'Liliana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

10 May 2018
People found this helpful0

Jackeline was very professional and helpful in finding a new house for us in Canada Water area. The entire process was quick and easy and we have already recommended her to our... Read Full Review


Comments on Agent Fees

Good.

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Fantastic Service from ...

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5 Star Review
UserName

Paige

By : 'Karen'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SE16

19 Mar 2018
People found this helpful0

I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, however Paige has been... Read Full Review


Comments on Agent Fees

Realistic fees for the service provided

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Really poor communication, ...

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1 Star Review

By : 'Ricardo'
Services : Letting( As a Tenant )
Rent PCM : £1670
Would you recommend ? : No
Postcode : SE16

23 Feb 2018
People found this helpful1

Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don't deal with it (e.g. I ... Read Full Review


Comments on Agent Fees

Good on first view, but lots of hidden fees.

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We have been dealing with ...

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1 Star Review
UserName

Paige

By : 'Rotherhithe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

31 Jan 2018
People found this helpful1

We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived at the property this had not been done.... Read Full Review


Comments on Agent Fees

Terrible, highest price I have seen

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Jackeline Zabala Marla was ...

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5 Star Review
UserName

Jackeline

By : 'Mira'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE16

9 Oct 2017
People found this helpful0

Jackeline Zabala Marla was professional and attentive agent from the beginning of our property for rent search till final step. She provided all the information and assistance in prompt and comprehensive manner. She was very polite and understanding... Read Full Review


Comments on Agent Fees

Fees are competitive and appropriate.

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Samantha was really helpful ...

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5 Star Review
UserName

samantha

By : 'Othman'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16

25 Aug 2017
People found this helpful0

Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful. I would definitely recommend KFH and... Read Full Review

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Great job at finding my new ...

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5 Star Review
UserName

Seamus

By : 'Jan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE16

21 Aug 2017
People found this helpful0

Great job at finding my new tenant! They were professional, quick and efficient. I can highly recommend to any... Read Full Review


Comments on Agent Fees

Alright

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As a landlord I'm very happy ...

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1 Star Review

By : 'Lawrence'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SS16

1 Feb 2017
People found this helpful0

As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that should be dealt with by a competent... Read Full Review

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Being first time buyers we ...

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5 Star Review
UserName

Oliver

By : 'Dexter'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE16

27 Jan 2016
People found this helpful0

Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do his best to inform us, sometimes even... Read Full Review


What agent could do to change your mind?

The fees were non-existent so really they couldn't be better given the quality of service.


Comments on Agent Fees

The fees were non-existent so really they couldn't be better given the quality of service.

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All in all, we are very happy ...

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4 Star Review
UserName

Giuseppe

UserName

Chris

By : 'Marc-Olivier'
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE16

22 Dec 2015
People found this helpful0

All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property. Giuseppe guided us through the sale with a lot of patience, including facilitating the... Read Full Review

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The hunt: From the very first ...

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5 Star Review
UserName

Keith

UserName

Chris

By : 'Rob'
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE16

18 Dec 2015
People found this helpful0

The hunt: From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As... Read Full Review

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KFH represented our seller ...

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5 Star Review
UserName

Nigel

By : 'JSouth'
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : Yes
Postcode : SE16

17 Dec 2015
People found this helpful0

KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/showed us options that matched... Read Full Review

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Quick and accurate valuation, ...

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5 Star Review
UserName

Keith

UserName

Giuseppe

By : 'Olga'
Services : Sales( As a Vendor )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SE!6

14 Dec 2015
People found this helpful0

Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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