92% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
85% lettings fee satisfaction
Jun 10,2012
Jun 10,2012
8
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THE WORST AGENCY SERVICE EVER!
My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey quays named Lucy, to see if she can help me to fixed the window or if not can she let me move earlier than the contract and her answer is just i couldn't care less, that is not my problem thats your problem with the landlord. The problem is my landlord is very hard to reach, so i was hoping that kfh can help me to get hold of him. Lucy come up with a solution where i can use my 6 months break laws so that i an move one month earlier from our end of contract and told us that the landlord will pay back our rent money for the period when we not occupy the flat. (the last month) So, i said we are going to think about it first and then we receive emails asking whether or not we want to use the break laws. So finally we said yes, however after i said yes, few days later i ask her again that she's sure that i will get my money back, and her answer is she doesn't know, its not her problem and i need to speak to my landlord about asking the money, I was shocked and so i called my landlord but i can't get through to him. Few days later, kfh start emailing me saying they want to photograph my flat to put in their website and want to start bringing prospective tenants when we just got broken into and not exactly feeling secured enough to let stangers in to our flat, in addition we still doesn't know whether we will get our money or not. So we talked to the manager named SARAH which is the rudest person/manager we have ever encountered. She speaks to us in a very rude way, not giving any solutions instead she blaming everything to us and couldn't care less for our incident and problems. All she can think of is to get people in to my flat as soon as possible so that she can earn more money!! Even when we went to her office there's no smile on her face and today one KFH agent come to my flat bringing a prospective tenant and i called KFH, unfortunately ended up talking to SARAH/the manager again, to ask whether they have get new tenants for our flat. Because the landlord mentions that if KFH can find a new tenant during the time when we move out t, he will be happy to returned our money. But SARAH's answer is "we can't get prospective tenants becuase you cant got hold to (in a very RUDE way). The problem is there is only a total of 3 emails which 1 of them is only for photography and the other 2 is to bring prospective tenant in. The only reason why i didnt allow one of them to come in is because its only been a few weeks after my flat was broken into and i allow the other one to come in to see the flat. SARAH in the other hand keeps on saying that we never allow anyone to come in and we are not cooperating with them (in a very RUDE way again) and i told her i let one of her agent in and she keeps on saying no you don't until i told her the agent's name and her response is OKAY, SO WHAT DO YOU WANT NOW?
I am EXTREMELY DISSAPOINTED with KFH's way of treating their tenants.
I do not wish to deal with KFH anymore, unfortunately i still need to contact them because i still have contract.
My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey quays named Lucy, to see if she can help me to fixed the window or if not can she let me move earlier than the contract and her answer is just i couldn't care less, that is not my problem thats your problem with the landlord. The problem is my landlord is very hard to reach, so i was hoping that kfh can help me to get hold of him. Lucy come up with a solution where i can use my 6 months break laws so that i an move one month earlier from our end of contract and told us that the landlord will pay back our rent money for the period when we not occupy the flat. (the last month) So, i said we are going to think about it first and then we receive emails asking whether or not we want to use the break laws. So finally we said yes, however after i said yes, few days later i ask her again that she's sure that i will get my money back, and her answer is she doesn't know, its not her problem and i need to speak to my landlord about asking the money, I was shocked and so i called my landlord but i can't get through to him. Few days later, kfh start emailing me saying they want to photograph my flat to put in their website and want to start bringing prospective tenants when we just got broken into and not exactly feeling secured enough to let stangers in to our flat, in addition we still doesn't know whether we will get our money or not. So we talked to the manager named SARAH which is the rudest person/manager we have ever encountered. She speaks to us in a very rude way, not giving any solutions instead she blaming everything to us and couldn't care less for our incident and problems. All she can think of is to get people in to my flat as soon as possible so that she can earn more money!! Even when we went to her office there's no smile on her face and today one KFH agent come to my flat bringing a prospective tenant and i called KFH, unfortunately ended up talking to SARAH/the manager again, to ask whether they have get new tenants for our flat. Because the landlord mentions that if KFH can find a new tenant during the time when we move out t, he will be happy to returned our money. But SARAH's answer is "we can't get prospective tenants becuase you cant got hold to (in a very RUDE way). The problem is there is only a total of 3 emails which 1 of them is only for photography and the other 2 is to bring prospective tenant in. The only reason why i didnt allow one of them to come in is because its only been a few weeks after my flat was broken into and i allow the other one to come in to see the flat. SARAH in the other hand keeps on saying that we never allow anyone to come in and we are not cooperating with them (in a very RUDE way again) and i told her i let one of her agent in and she keeps on saying no you don't until i told her the agent's name and her response is OKAY, SO WHAT DO YOU WANT NOW?
I am EXTREMELY DISSAPOINTED with KFH's way of treating their tenants.
I do not wish to deal with KFH anymore, unfortunately i still need to contact them because i still have contract.
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Latest Reviews
3rd Oct 2024
reviewed by 'Jordanne'
19th Oct 2022
reviewed by 'Malcolm Chumbley'
11th Feb 2022
reviewed by 'Trish'
15th Nov 2018
reviewed by 'WJ'
9th Oct 2018
reviewed by 'Daiane'
Opening Hours
Address
Kinleigh Folkard & Hayward
Montreal House, Surrey Quays Road
London
Greater London
SE16 7AQ
020 3199 8016
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £410,000 | £830,000 |
| Lettings | 67% | 85% | £637 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 20 | 6 | 13 | 0 | 9 | 1 | 4 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 03,2024
Oct 03,2024
0
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Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in ...
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Oct 19,2022
Oct 19,2022
0
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Thanks to all involved in our sale, including Anthony , Sammie and especially Mo. We got there in the end , so thanks for persevering in these difficult market conditions. Malcolm and Susan C....
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Feb 11,2022
Feb 11,2022
0
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Antony has been really helpful and proactive. As a first time tenant, he helped us navigate and look for properties with our constraints. He is very easy to talk to and is good with keeping us informed....
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Oct 12,2020
Oct 12,2020
1
people found
this helpful
this helpful
Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case.
Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to ...
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Nov 15,2018
Nov 15,2018
0
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Georgia was very efficient in finding out my needs as a potential buyer, noting down all the essentials that I wish to tick in my next home. I have been taken to view to three properties which meet my requirements the very next day....
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Comment on agent fees
No comment, as I am a potential buyer, which means I don't need to pay a penny to them.
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Oct 09,2018
Oct 09,2018
0
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we were taken care of by Rebecca Bridges she was very attentive and quick in solving our queries. Made all processes quickly and efficiently....
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Comment on agent fees
Good
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May 15,2018
May 15,2018
0
people found
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Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor.
Seamus is always immaculate in his presentation and takes the time to understand the needs of his customer. He is thorough ...
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May 10,2018
May 10,2018
0
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Jackeline was very professional and helpful in finding a new house for us in Canada Water area. The entire process was quick and easy and we have already recommended her to our friends....
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Comment on agent fees
Good.
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Mar 19,2018
Mar 19,2018
0
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I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, ...
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Comment on agent fees
Realistic fees for the service provided
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Feb 23,2018
Feb 23,2018
1
people found
this helpful
this helpful
Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don't deal with it (...
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Comment on agent fees
Good on first view, but lots of hidden fees.
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Jan 31,2018
Jan 31,2018
1
people found
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this helpful
We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived ...
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Comment on agent fees
Terrible, highest price I have seen
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Oct 09,2017
Oct 09,2017
0
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this helpful
Jackeline Zabala Marla was professional and attentive agent from the beginning of our property for rent search till final step. She provided all the information and assistance in prompt and comprehensive manner. She was very polite and understanding too....
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Comment on agent fees
Fees are competitive and appropriate.
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Aug 25,2017
Aug 25,2017
0
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Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful.
I would definitely recommend KFH and Samantha....
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Aug 21,2017
Aug 21,2017
0
people found
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Great job at finding my new tenant! They were professional, quick and efficient. I can highly recommend to any landlord....
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Comment on agent fees
Alright
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Feb 01,2017
Feb 01,2017
0
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As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that ...
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Jan 27,2016
Jan 27,2016
0
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Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do ...
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Comment on agent fees
The fees were non-existent so really they couldn't be better given the quality of service.
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Dec 22,2015
Dec 22,2015
0
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All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property.
Giuseppe guided us through the sale with a lot of patience, ...
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Dec 18,2015
Dec 18,2015
0
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The hunt:
From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt ...
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Dec 17,2015
Dec 17,2015
0
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KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/...
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Dec 14,2015
Dec 14,2015
0
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Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the way....
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Dec 08,2015
Dec 08,2015
0
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KFH gave a realistic market valuation and set about finding buyers in a methodical way - always open to discussion and review of the marketing approach. Keith Elder secured offers and was supportive through the negotiation to the point of the final buyer's offer being ...
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Dec 07,2015
Dec 07,2015
0
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We bought a house with the help of Oliver Greenhalgh from KFH. He is very helpful and responsive to enquires - we really thank him for introducing us this house and facilitating the deal. We would recommend using his service!...
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Dec 03,2015
Dec 03,2015
0
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We received a fantastic service from the whole team at KFH - but in particular Keith Elder who found us a buyer extremely quickly. Keith was always very prompt in returning my calls and emails and I can't fault the service we received. We wouldn't ...
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Nov 24,2015
Nov 24,2015
0
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My partner and I are so impressed by Paige Lawrence at Kinleigh Folkard & Hayward. She is an exceptional estate agent, highly organised, responsive, knowledgeable about the property market and the details of the properties she is responsible for and most importantly she tries to understand ...
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Nov 24,2015
Nov 24,2015
0
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My partner and I are so impressed by Paige Lawrence at Kinleigh Folkard & Hayward. She is an exceptional estate agent, highly organised, responsive, knowledgeable about the property market and the details of the properties she is responsible for and most importantly she tries to understand ...
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Nov 23,2015
Nov 23,2015
0
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Giuseppe was very good at understanding what I was looking for quickly and finding me the house I was looking for in just a handful of visits. Very pleasant to deal with, and always available for multiple more visits before and during the transaction even ...
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Nov 12,2015
Nov 12,2015
0
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I have just sold a house through this team, having previously advertised with a different agent for 9 months without a sale coming to fruition.
Although the commission for KFH was very slightly higher than the previous one, following initial communications (Which were detailed and prompt) ...
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Nov 09,2015
Nov 09,2015
0
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The Kinleigh Lettings team are super efficient, knowledgeable and friendly. Compared with other agents in the area we have found them to be far and away the best. They found a new tenant quickly and negotiated terms in a professional and friendly manner. We felt ...
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Nov 07,2015
Nov 07,2015
0
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Chris Rowe and Chris Early were both very pleasant and helpful. Chris Rowe was always very cheerful and kept us informed throughout the process of the sale....
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Nov 06,2015
Nov 06,2015
0
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We found both Chris (the manager who initially came to value our house) and Ollie, who found us a buyer, very friendly, professional and helpful. Ollie was on hand to answer any queries - he always prompt at replying and kept us informed during the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey