“We have used Bernard Marcus to rent our flat for ......”
1 Star Review
Aug 19,2017
By:
'Tee'
Aug 19,2017
Branch: London, 45 Turnham Green Terrace
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W12
Branch: London, 45 Turnham Green Terrace
Lettings (as a Landlord)
Postcode: W12
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people found
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We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left
and an agent called Denim took over dealings with our flat. I can honestly say he is the most unprofessional person we have ever dealt with! He never kept us informed about the viewings, hardly ever answered our questions and phonecalls and after all that one Friday his supervisor called us and said I am just chasing up the paperwork for the tenents that are moving in tomorrow!. This came as a shock to us as we didn't know anything about any potential tenants moving in.This made us decide to terminate our relationship with Bernard Marcus . You would have thought that our saga ended here however, to our shock and horror we found that unbeknown to us Denim had moved in some old furniture ito our flat. He never informed us of this nor did he ever ask for the furniture back until we contacted him to find out what has happened. We are still looking for answeres and are being stonewalled as to how could the agent do with the property anything without landlords consent!!! Therefore, we would never recommend Bernard Marcus to anyone at the moment, particularly would not recommend Denim.
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