Chiswick, London, W4
4.5/5, 52 reviews
92% recommended
82% lettings valuation accuracy
87% lettings fee satisfaction

Contact Us

“We have used Bernard Marcus to rent our flat for ......”

Share on :
Aug 19,2017
Minithumbdown
By: 'Tee'
Aug 19,2017
4 people found
this helpful
We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left
and an agent called Denim took over dealings with our flat. I can honestly say he is the most unprofessional person we have ever dealt with! He never kept us informed about the viewings, hardly ever answered our questions and phonecalls and after all that one Friday his supervisor called us and said I am just chasing up the paperwork for the tenents that are moving in tomorrow!. This came as a shock to us as we didn't know anything about any potential tenants moving in.This made us decide to terminate our relationship with Bernard Marcus . You would have thought that our saga ended here however, to our shock and horror we found that unbeknown to us Denim had moved in some old furniture ito our flat. He never informed us of this nor did he ever ask for the furniture back until we contacted him to find out what has happened. We are still looking for answeres and are being stonewalled as to how could the agent do with the property anything without landlords consent!!! Therefore, we would never recommend Bernard Marcus to anyone at the moment, particularly would not recommend Denim.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 52
16th Jan 2020
reviewed by 'Hannah'
“Buying a flat in Acton. Started the process for a new build in October and told we would be in ......”
27th Apr 2018
reviewed by 'Wet'
“In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her ......”
21st Nov 2017
reviewed by 'Ms'
“Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me ......”
19th Aug 2017
reviewed by 'Tee'
“We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly ......”
16th Jul 2015
reviewed by 'Rimmer'
“Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our ......”
2nd Jul 2015
reviewed by 'Anon'
“I have been very happy with my dealings with the local agents at Barnard Marcus. They have always been available ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
45 Turnham Green Terrace
Chiswick,London
Greater London
W4 1RG
0208 994 5432

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 82% 87% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 19 0 0 0 0 1 3 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“Very slow sales progression...”

Share on :
Jan 16,2020
Minithumbdown
By: 'Hannah'
Jan 16,2020
0 people found
this helpful
Buying a flat in Acton.  Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date. They lied and said they couldnt complete before ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Left out in the cold - TWICE...”

Share on :
Apr 27,2018
Minithumbdown
claim your profile
Klaudia
By: 'Wet'
Apr 27,2018
1 people found
this helpful
In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her not to show up (I was half an hour early to view the wider area and waited until 19:00 for her to arrive). She then claimed ...
read full review
Comment on agent fees
No Idea about the fees, will not under any circumstances be using Barnard Marcus if this is how they treat their customers.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: n/a
Jun 21, 2018
View all comments (1)
Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment. Of course it does not end there... Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be pr ...

“Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable ......”

Share on :
Nov 21,2017
Minithumbup
claim your profile
GLEN
By: 'Ms'
Nov 21,2017
0 people found
this helpful
Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me needs and went on to provide various options which were best for me not only for my remortgage but for other financial products. He was ...
read full review
Comment on agent fees
The agent fees were clearly set out and explained. The company gave good value for money for these fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have used Bernard Marcus to rent our flat for ......”

Share on :
Aug 19,2017
Minithumbdown
By: 'Tee'
Aug 19,2017
4 people found
this helpful
We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left and an agent called Denim took over dealings with our flat. I can ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Laura and Becky were very helpful. We ended up letting ......”

Share on :
Jul 16,2015
Minithumbup
claim your profile
Laura
By: 'Rimmer'
Jul 16,2015
0 people found
this helpful
Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our dates perfectly. Both were accommodating and supportive in guiding us through the process as we arrived from overseas....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been very happy with my dealings with the ......”

Share on :
Jul 02,2015
Minithumbup
claim your profile
Laura
By: 'Anon'
Jul 02,2015
0 people found
this helpful
I have been very happy with my dealings with the local agents at Barnard Marcus. They have always been available to answer my questions and clarify any doubts. They are good at communicating and responding rapidly to any situations that need resolving. They have always ...
read full review
Comment on agent fees
I consider most agents fees too high!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I'm a landlady who has found Laura and her team ......”

Share on :
Jun 03,2015
Minithumbup
claim your profile
Laura
By: 'Fiona'
Jun 03,2015
0 people found
this helpful
I'm a landlady who has found Laura and her team to be exemplary. Put simply, they are very well trained, punctilious professionals and very pleasant to deal with at all times. This was an especial relief for me as the former household name estate agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service! I have used Barnard Marcus several times to ......”

Share on :
May 15,2015
Minithumbup
claim your profile
Minty
By: 'NicolaM'
May 15,2015
0 people found
this helpful
Excellent service! I have used Barnard Marcus several times to find Tenants for my properties and find Laura & Minty professional, hard working and friendly. I would recommend them to anybody looking to let out their home and trust them completely. Service with a smile :)...
read full review
Comment on agent fees
Very fair.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used BM to find tenants for 10 years and ......”

Share on :
Apr 15,2015
Minithumbup
claim your profile
Laura
By: 'Jane'
Apr 15,2015
0 people found
this helpful
I have used BM to find tenants for 10 years and they have always found one very quickly so only a very short void. The tenants have been professional couples and I have been very happy with them. I recently changed to managed and they have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful, informative and smart bunch. Specially Minty and Laura ......”

Share on :
Mar 26,2015
Minithumbup
claim your profile
Minty
By: 'Jordanluv'
Mar 26,2015
0 people found
this helpful
Very helpful, informative and smart bunch. Specially Minty and Laura were able to squash out any concerns and help as tenants over the finish line with all the procedures and paperwork....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having just arrived in London from overseas to start a ......”

Share on :
Mar 20,2015
Minithumbup
claim your profile
Minty
By: 'Kim'
Mar 20,2015
0 people found
this helpful
Having just arrived in London from overseas to start a new job, finding a flat to rent was a high priority - after deciding on the area I wanted to live I reviewed properties on Rightmove and popped into the Barnard Marcus office on Turnham ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very pleased with the services provided by Barnard ......”

Share on :
Mar 18,2015
Minithumbup
claim your profile
Laura
By: 'Gianluca'
Mar 18,2015
0 people found
this helpful
I am very pleased with the services provided by Barnard Marcus during my search for a property to let in London. They have been able to identify exactly the type of property I was looking for, and succeeded in securing the flat I wanted to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The 2 girls worked hand in hand to get me the ......”

Share on :
Mar 03,2015
Minithumbup
claim your profile
Laura
By: 'Peter'
Mar 03,2015
0 people found
this helpful
The 2 girls worked hand in hand to get me the right tenant, which they did, keeping me in touch with the ongoing situation. They put in a lot of work to make sure they received the correct refs. and then followed thru to make sure ...
read full review
Comment on agent fees
A little too high considering the rents being achieved
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“On every level, my experience with Barnard Marcus was professional, ......”

Share on :
Feb 10,2015
Minithumbup
claim your profile
Minty
By: 'Juliet'
Feb 10,2015
1 people found
this helpful
On every level, my experience with Barnard Marcus was professional, friendly and helpful. Minty especially was so thoughtful and I can't thank her enough for spotting the property I letted and informing me of its availability before it went on the market. If you get ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had let my property with Barnard Marcus in the ......”

Share on :
Feb 05,2015
Minithumbup
claim your profile
Laura
By: 'Maggie'
Feb 05,2015
1 people found
this helpful
I had let my property with Barnard Marcus in the past and came back to them again when my tenants handed in their notice early December. Laura was honest and realistic about getting a serious offer that near to Xmas, but nevertheless they did several ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have let out properties on 5 occasions with Laura Purvor ......”

Share on :
Dec 09,2014
Minithumbup
claim your profile
Laura
By: 'Chiswick'
Dec 09,2014
2 people found
this helpful
I have let out properties on 5 occasions with Laura Purvor of the Turnham Green branch and in every case the service she has given me has been exceptional. Right from my very first meeting with her she was responsive, pro-active and efficient. She is very ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Suitable tenants found extremely quickly. Paperwork and logistics dealt with ......”

Share on :
Nov 11,2014
Minithumbup
By: 'First'
Nov 11,2014
2 people found
this helpful
Suitable tenants found extremely quickly. Paperwork and logistics dealt with efficiently. Very pleasant and approachable people to deal with. Entire process relatively painless!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Becky was incredibly helpful in our house search. She wasn't ......”

Share on :
Oct 10,2014
Minithumbup
By: 'Martha'
Oct 10,2014
1 people found
this helpful
Becky was incredibly helpful in our house search. She wasn't at all pushy and we felt like we were being treated with courtesy and honesty. Since moving in, she has also helped us out with some problems that have arisen with our landlord and has ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dominic did a great job securing our new flat under ......”

Share on :
Sep 22,2014
Minithumbup
claim your profile
Dominic
By: 'Kirsty'
Sep 22,2014
2 people found
this helpful
Dominic did a great job securing our new flat under slightly unusual circumstances. He kept in regular contact during a stressful week. Our only complaint would be to address the problems with the Tenant Letting Check service, which is outdated, inflexible, slow and in need ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dominic was very professional in his dealing with me. He ......”

Share on :
Sep 18,2014
Minithumbup
claim your profile
Dominic
By: 'Dominic'
Sep 18,2014
2 people found
this helpful
Dominic was very professional in his dealing with me. He was efficient and the whole transaction was done within a week. He kept his promises and ensured that I was updated all the way. He attitude was second to none. In fact I was very ...
read full review
Comment on agent fees
Was very cheap compare to my previous dealing with another agent.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Laura Purvor, Lettings Manager
Sep 19, 2014
View all comments (1)
Thank you Bernard for your kind words, and Dom and I very much hope you are enjoying your new home. Please note all, that Dominic did not provide this review himself, there has been a genuine mistake somewhere that I am trying to rectify! Laura Purvor, Lettings Manager, Barnard Marcus ...

“The staff at Barnard Marcus responded quickly to a request ......”

Share on :
Sep 08,2014
Minithumbup
By: 'Sam'
Sep 08,2014
1 people found
this helpful
The staff at Barnard Marcus responded quickly to a request to view a property that had recently been released back onto the market and were able to execute the viewing in a short time. The subsequent contract required a bit of work to satisfy both ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Laura, Minty and the team were successful in finding an ......”

Share on :
Aug 22,2014
Minithumbup
claim your profile
Laura
By: 'Bill'
Aug 22,2014
0 people found
this helpful
Laura, Minty and the team were successful in finding an excellent tenant for us. Throughout the process they were prompt, efficient and kept us well informed. We would thoroughly recommend them to any landlord seeking a letting agent....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Laura and Minty have always been efficient, helpful, clear and ......”

Share on :
Jul 10,2014
Minithumbup
claim your profile
Laura
By: 'Blandine'
Jul 10,2014
1 people found
this helpful
Laura and Minty have always been efficient, helpful, clear and precise in explaining and handling all kinds of problems and issues. If they did not have the answer straightaway, they always enquire and then ring back with a solution. So all in all I have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This was our second experience with Barnard Marcus - Turnham ......”

Share on :
Jun 21,2014
Minithumbup
claim your profile
Araminta
By: 'Anupam'
Jun 21,2014
0 people found
this helpful
This was our second experience with Barnard Marcus - Turnham Green Branch, the very reason we went to them for 2nd time was we were satisfied with them when we did our 1st home search in London couple of years back. Araminta (Minty) was our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Arminta ( Minty) Hanbury was both efficient and constructive in her ......”

Share on :
Jun 19,2014
Minithumbup
claim your profile
Laura
By: 'John'
Jun 19,2014
1 people found
this helpful
Arminta ( Minty) Hanbury was both efficient and constructive in her efforts to let the above property. When the first potential tenants, at the last moment , informed us that their plans had changed and were unable to come to the U.K. she was more upset ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was extremely satisfied with the quality of service received ......”

Share on :
Jun 01,2014
Minithumbup
claim your profile
Laura
By: 'Sophie'
Jun 01,2014
0 people found
this helpful
I was extremely satisfied with the quality of service received by Barnard Marcus. The staff went above and beyond to make things easy for us to find a new tenant and sort out the logistics of the contract and move. We are not based in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A tenant has recently moved into our brand new property. ......”

Share on :
May 30,2014
Minithumbup
By: 'Gills'
May 30,2014
0 people found
this helpful
A tenant has recently moved into our brand new property. We have been impressed by the efforts made to market our property. The photographs showed every room to its best advantage, and the description was accurate but worded very eloquently . They were so efficient that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have dealt with the team leader, Laura Purvor and ......”

Share on :
May 29,2014
Minithumbup
By: 'Tina'
May 29,2014
0 people found
this helpful
I have dealt with the team leader, Laura Purvor and two of her team members, Becky and Minty. They were all very pleasant, polite and motivated to find tenants for our 3 properties. The tenants have also commented to me on the quality of service received ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic service from lovely, professional and experienced staff who fully ......”

Share on :
May 28,2014
Minithumbup
claim your profile
Laura
By: 'M.'
May 28,2014
0 people found
this helpful
Fantastic service from lovely, professional and experienced staff who fully understand the lettings process and give full confidence that they are managing my property let, well. They took time to explain the lettings process and packages, and make it clear no request is too much ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Minty and Laura were efficient in their dealings with us. ......”

Share on :
May 22,2014
Minithumbup
claim your profile
Araminta
By: 'Stuart'
May 22,2014
0 people found
this helpful
Minty and Laura were efficient in their dealings with us. They kept us informed with any updates regarding the property and major developments i.e. deposit, references. They are both friendly and knowledgeable and made the process of moving smooth and stress free....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Barnard Marcus, London W4 1RG



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn