60% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
55% lettings fee satisfaction
Aug 10,2017
Aug 10,2017
0
people found
this helpful
this helpful
Really disappointing.... started off fantastic for the first few months of being with them (we had previously been with another agency who had been particularly difficult)..nothing was too much trouble and staff couldn't do more to help or assist us and I even said to them what a breath of fresh air they were. As the tenancy went on problems arose in the house (the main one being the conservatory roof panel flew off in the wind!!)... we had to bodge it ourselves for a couple of days until they could get the landlords approval to allow someone over to fix it. Every time we phoned to find out where we were at they would always shift the blame onto the landlord "Oh he's not replied", "Oh we can't get hold of him" etc etc... Which sounded poor really considering when I called him myself he got back to me within hours and was extremely polite and co-operative with me. It always sounded like a typical "Oh it's not our fault it's someone elses"... Then they conducted an inspection without letting us know...we only found out about this about a week later when they sent us the report of their inspection. When I asked when and why they had been in the house without permission (24 hours notice) they said they had sent out emails to all tenants but the email system had failed (if the email system failed why not call everyone on the morning of the day you are attending). We still kept our cool with them but then on check out when they claimed we had to pay for "Cleaning/Oven Cleaning" when I had provided them with all the correct invoices from the companies who had carried out these tasks before we departed... They tried to argue that it wasn't professionally clean enough so they had to send their people back in to give it a further go!!.... We didn't even get told beforehand that they were sending people in we just got sent the bill afterwards! We also had to pay some stupid jet washing charge for some ivy on the side of the property that was extortionate. When I asked about this they said it had nothing to do with them and again moved the blame onto the landlord. They all seemed to forget that I chased the council for months to get a tree cut back that was landing on the Landlords roof ... if I hadn't chased that for them it could have been catastrophic and caused the Landlord a LOT of money. I never did see any of these invoices for the supposed works that had been carried out that we asked to see. I would have complained more but we are lucky to be out of the rentals market now and have a house to renovate so it's just too time consuming and a big headache. Overall a big fat waste of money and very frustrating especially when you leave the property in a nicer condition than the inventory report was when we first arrived. The only good point for me personally was the communication after the inspections via letter, they always kept us updated about those but other than that very disappointing. This review is NOT including Mica who works there as she was fantastic from start to finish, bubbly, kind, efficient and the nicest lady I've ever dealt with at an estate agents.
Comment on agent fees
Bad. The only good thing is their yearly renewal fee is cheaper than some other agencies.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Jul 2020
reviewed by 'Anomalous10830928'
26th Jun 2020
reviewed by 'Anomalous10830928'
11th Oct 2018
reviewed by 'Zebedee'
5th Dec 2017
reviewed by 'Disappointed'
Opening Hours
Address
Martin & Co
16 Bridge Street
Caversham,Reading
Berkshire
RG4 8AA
0118 946 1032
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 67% | £0 | £0 |
| Lettings | 50% | 55% | £624 | £1,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 3 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 07,2022
Jul 07,2022
0
people found
this helpful
this helpful
Lynn+Sean horribly rude.
Never respond to emails, constantly chasing to get anything done.
Regularly do inspections, say no-problems, then steal your deposit!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2020
Jul 02,2020
1
people found
this helpful
this helpful
As a tenant, the people at the Caversham branch are very unhelpful and completely untrustworthy. They've pushed me to sign contracts and promised to get back to me about certain concerns but they never do. They say they'll look in to my concerns but it ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2020
Jun 26,2020
1
people found
this helpful
this helpful
Lack of communication and trust. The employees of this branch certainly give the impression that they do not value their customers at all. They don't reply to emails unless you chase them. Even the higher management (Sean Masterman or Lynn Masterman) don't respond if you ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2018
Oct 11,2018
0
people found
this helpful
this helpful
After a nightmarish experience with Walmsley, we transferred to Martin & Co, who have always acted very professionally. They soon found us new, reliable tenants, they inspect the property regularly and they communicate clearly and politely. They explain any issues promptly and arrange repairs at a ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2017
Dec 05,2017
0
people found
this helpful
this helpful
Rude and disappointing!
We never really had any cause to contact the company during the tenancy except to mention that the boiler cover which was hanging off when we arrived (mentioned in the inventory) had finally broken off completely.
A replacement never arrived so I ...
read full review
read full review
Comment on agent fees
Well bad, as they’ve ended up unjustifiable.
Was this helpful?
Yes
Yes
Aug 23,2017
Aug 23,2017
0
people found
this helpful
this helpful
Martin and co offered a fantastic service with personable, friendly and knowledgable staff. As a tennent I would highly recommend their service to others....
read full review
read full review
Comment on agent fees
Similar to others
Was this helpful?
Yes
Yes
Aug 10,2017
Aug 10,2017
0
people found
this helpful
this helpful
Really disappointing.... started off fantastic for the first few months of being with them (we had previously been with another agency who had been particularly difficult)..nothing was too much trouble and staff couldn't do more to help or assist us and I even said ...
read full review
read full review
Comment on agent fees
Bad. The only good thing is their yearly renewal fee is cheaper than some other agencies.
Was this helpful?
Yes
Yes
Feb 08,2017
Feb 08,2017
0
people found
this helpful
this helpful
I have been using Martin & Co in Caversham to manage a property on our behalf for nearly 2 years.Throughout my dealings with them all the staff have been extremely professional and courteous. They have been proactive in managing the property so repairs are arranged without ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2017
Feb 06,2017
0
people found
this helpful
this helpful
Sean was very good and helpful with finding me a tenant. Very business and quick working, took a lot of pressure off myself....
read full review
read full review
Comment on agent fees
Fees are fees
Was this helpful?
Yes
Yes
Feb 03,2017
Feb 03,2017
0
people found
this helpful
this helpful
I found the staff very friendly and helpful. Really efficient team. Sean and Natasha has helped me a lot from the moment I showed interest in the property. I could move into my lovely new flat within 3 days. I can highly recommend the team and ...
read full review
read full review
Comment on agent fees
fair agency fees. nothing hidden
Was this helpful?
Yes
Yes
Jan 18,2017
Jan 18,2017
0
people found
this helpful
this helpful
Excellent and professional service. They property managed the place we call home, and I can honestly not see any faults, their fees are reasonable unlike many of their competitors, and any issue is promptly resolved. I have found them trustworthy, efficient and fair though-ut my ...
read full review
read full review
Comment on agent fees
Fair fees
Was this helpful?
Yes
Yes
Jun 07,2016
Jun 07,2016
1
people found
this helpful
this helpful
Current and prospective Landlords be warned. Here's a cautionary tale. When going overseas recently, I employed Martin & Co Reading Caversham as my Letting Agent. I returned 4 months after my tenant left the premises to find bills from my Energy Supplier for GBP 224.47 and from Thames ...
read full review
read full review
Comment on agent fees
OK
Was this helpful?
Yes
Yes
Oct 24,2014
Oct 24,2014
5
people found
this helpful
this helpful
They average three days to even acknowledge that a fault has been raised, let alone actually doing anything about them. I currently cannot have a shower or bath as the hot tap has stopped working. No response.
My smoke alarm was faulty, going off at ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10, 2016
View all comments
(1)
Incredibly poor and unprofessional. After acknowledging that there was a problem with our boiler, they arranged a plumber to come and fix it. However, they said that they were unable to meet the plumber without me incurring a call-out charge. Having had to take a day off work to meet the plumber, it emerges that they hadn't booked him at all and there was a 'miscommunication'. One week without hot water and paying £550pm - unacceptable and totally unprofessional! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
