Frodsham, WA6
4.4/5, 14 reviews
71% recommended
75% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“I have not kept a log of ALL the names ......”

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Jul 16,2017
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By: 'Janet'
Jul 16,2017
3 people found
this helpful
I have not kept a log of ALL the names of staff that have rung us but essentially, we had our property valued by the manager (Nichola) at Swetenhams in Frodsham last November and said we had some improvements do do and looking to put on market in the spring of this year. Between then and yesterday we have had constant telephone calls, too many to remember and some very early on weekend mornings asking us if we were ready to put it on the market. After around 9 calls by early spring (and bearing in mind we kept saying we would let them know when WE were ready and to stop hounding us) we went with another estate agent who was superb. We sold within a week and when Swetenhams rang yet again we told them it was sold and the reasons we did not go with them. We continued to get calls and each time we were more and more frustrated, having to tell them yet again it was sold and not to ring us. Each person promised to make sure they would take us off the system and so did the Manager a month ago so we felt that was that. We have since received 3 more calls and the last one yesterday from Adeel at 9am who said there were no notes on the system but he was adding them there and then (which is what we had been told each time before) so we should not get any more calls. If we get any more calls, we will take this further as it is so unprofessional. We are aware Swetenhams work on targets and callers have to do so many per day which is appalling! Let people get back to you if/when they are ready do not stalk people its so frustrating and then you carry on and on and on even when you are told a property is sold and by another estate again....why????
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Latest Reviews

View all Reviews 14
19th Dec 2023
reviewed by 'Michelle'
“Great service and very considerate to needs . Very happy . Thanks 😊...”
1st Aug 2022
reviewed by 'David'
“Swetenhams have dealt with property lettings for me for a long time and I have found them invariably excellent.They ......”
25th Jul 2022
reviewed by 'Mandy Turton'
“Absolutely fantastic service from Jenny Gouliding,she has been very helpful, professional and friendly. Helped us find our dream home.......”
28th Mar 2022
reviewed by 'Hilary'
“Adam acted as my mortgage advisor during the purchase of my first home. He was brilliant from start to finish (......”
14th May 2021
reviewed by 'Andrew'
“Having had very bad previous experiences with estate agents, it was a breath of fresh air when I came across ......”
12th Mar 2021
reviewed by 'Martyn Finney'
“AfternoonI'm writing to acknowledge the hard work your Agent Jenny Goulding puts in with our business. We have known and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Swetenhams
113 Main Street
Frodsham
Cheshire
WA6 7AB
01928 732626

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £160,000 £160,000
Lettings 100% 99% £750 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 5 1 2 0 1 0 0 3
Areas covered
  • WA6
  • CH2 4
  • WA7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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RICS TPOS Sales TPOS Lettings TPOS
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“Great service and very considerate to needs .......”

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Dec 19,2023
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Jenny
By: 'Michelle'
Dec 19,2023
0 people found
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Great service and very considerate to needs . Very happy . Thanks 😊...
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“Swetenhams have dealt with property lettings ......”

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Aug 01,2022
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Jenny
By: 'David'
Aug 01,2022
0 people found
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Swetenhams have dealt with property lettings for me for a long time and I have found them invariably excellent. They always keep me well informed and are prompt and up to date with documentation and knowledgeable concerning all the latest regualtions. I would recommend them ...
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“Absolutely fantastic service from Jenny Gouli......”

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Jul 25,2022
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Jenny
By: 'Mandy Turton'
Jul 25,2022
0 people found
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Absolutely fantastic service from Jenny Gouliding,she has been very helpful, professional and friendly. Helped us find our dream home. We would most definitely recommend Swetenhams to any prospective renter. Would have liked to give more stars, because Jenny is certainly a star in herself....
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“Highly recommend Adam...”

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Mar 28,2022
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Adam
By: 'Hilary'
Mar 28,2022
0 people found
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Adam acted as my mortgage advisor during the purchase of my first home. He was brilliant from start to finish (and it was a painfully long wait for completion!). He made it really easy to understand all my options, and walked me through it all. ...
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“Great professional service - right first time...”

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May 14,2021
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Nathan
By: 'Andrew'
May 14,2021
0 people found
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Having had very bad previous experiences with estate agents, it was a breath of fresh air when I came across Jenny & Nathan of Swetenhams Frodsham. Both went above and beyond not only to understand my needs and timescales but to keep me informed every step ...
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“AfternoonI'm writing to acknowledge the har......”

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Mar 12,2021
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Jenny
By: 'Martyn Finney'
Mar 12,2021
0 people found
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Afternoon I'm writing to acknowledge the hard work your Agent Jenny Goulding puts in with our business. We have known and worked with Jenny for over 25 years and found her to be concientious, hard working and always willing to go the extra mile in sourcing ...
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“Excellent customer services from start to fin......”

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Jan 27,2021
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Nathan
By: 'Alison'
Jan 27,2021
0 people found
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Excellent customer services from start to finish with the help of Nathan and Jenny. Kept in contact at all times and supported us through our move....
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“We used Swetenhams to market one of our prope......”

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Dec 15,2020
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By: 'Laura'
Dec 15,2020
0 people found
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We used Swetenhams to market one of our properties, it was not the quickest of processes but when it eventually got a sale agreed on it and it was passed to the sales progression department; was when Holly came on board. The buyer was a ...
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“Just ended my 2nd letting with Frodsham branc......”

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Oct 23,2020
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Jenny
By: 'Alan'
Oct 23,2020
0 people found
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Just ended my 2nd letting with Frodsham branch. Positive experience from start to finish. Staff went out of their way to be helpful at all times Smooth process both in and out. Jenny is just amazing at sorting issues and problems and always with a ...
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“very good customer service, jenny and Nathan ......”

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Jul 02,2020
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Nathan
By: 'Shannon'
Jul 02,2020
0 people found
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very good customer service, jenny and Nathan was so friendly and always made everything easy. I would 100% recommend anyone that was going to speak with the frodsham team to ask for jenny or Nathan as they was so friendly and easy to speak to....
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“Great Service and I am not a client...”

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Jun 06,2018
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Joanne
By: 'DJGB'
Jun 06,2018
0 people found
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Joanne Wilson from the Frodsham branch is exceptional. She is so professional, reliable and nothing is too much trouble AND I AM NOT EVEN A CLIENT!!! Swetenhams should be proud of her....
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“Brilliant service...”

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May 18,2018
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By: 'Jade'
May 18,2018
0 people found
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Very impressed by the service, really friendly team and sold my house in less than a week. Thank you for all you help!!...
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Comment on agent fees
Reasonable for the service given
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“I have not kept a log of ALL the names ......”

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Jul 16,2017
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By: 'Janet'
Jul 16,2017
3 people found
this helpful
I have not kept a log of ALL the names of staff that have rung us but essentially, we had our property valued by the manager (Nichola) at Swetenhams in Frodsham last November and said we had some improvements do do and looking to put ...
read full review
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“This agent has habit of using a very low guide ......”

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Mar 02,2017
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By: 'Housebuyer'
Mar 02,2017
6 people found
this helpful
This agent has habit of using a very low guide price on Rightmove when the real price that the vendor will accept is over £50,000 higher. When challenged about this, the manager, Nicola, blamed Rightmove. She then tried to get us to put an offer in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 7:44 AM 22/05/2018 by Joanne Wilson

Awards won by Swetenhams, Frodsham WA6 7AB



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