100% lettings valuation accuracy
25% lettings fee satisfaction
Jul 12,2017
Jul 12,2017
3
people found
this helpful
this helpful
Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with no date as to when this will be rectified. To make matters worse, they tried charging me for someone to attend to re-tune the tv and I had to explain that they still weren't working.
I have had terrible customer service from them. I agreed when I moved in that I could Sub-let and they have questioned me 3 times accusing me of fraud because they haven't kept appropriate records and I subsequently had to provide the evidence as nothing had been handed over from property manager to property manager.
It is a lovely flat I have but it seriously makes me consider moving out as when I have even fairly minor issues, they aren't dealt with for months on end and unfortunately due to their knowledge rather than the Landlord not wanting to fix things. It's a real shame as it makes the smallest of issues escalate. I'm even considering moving or writing to the landlord to ask them to change letting agencies as I don't understand what they are paying FL for.
I have had terrible customer service from them. I agreed when I moved in that I could Sub-let and they have questioned me 3 times accusing me of fraud because they haven't kept appropriate records and I subsequently had to provide the evidence as nothing had been handed over from property manager to property manager.
It is a lovely flat I have but it seriously makes me consider moving out as when I have even fairly minor issues, they aren't dealt with for months on end and unfortunately due to their knowledge rather than the Landlord not wanting to fix things. It's a real shame as it makes the smallest of issues escalate. I'm even considering moving or writing to the landlord to ask them to change letting agencies as I don't understand what they are paying FL for.
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Latest Reviews
19th Jul 2019
reviewed by 'Karina'
8th May 2015
reviewed by 'Pavel'
19th Sep 2014
reviewed by 'Eva'
Opening Hours
Address
Featherstone Leigh
24 Red Lion Street
Richmond
Greater London
TW9 1RW
020 8940 2332
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 25% | £1,500 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 19,2019
Jul 19,2019
0
people found
this helpful
this helpful
sharks who took it upon themselves to switch my energy supplier to Spark for a financial kickback without my authorisation....unscrupulous...
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Jul 12,2017
Jul 12,2017
3
people found
this helpful
this helpful
Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with ...
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May 08,2015
May 08,2015
4
people found
this helpful
this helpful
After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover ...
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What agent could do to change your mind?
Act like they careAttached Filesnbsp;
Comment on agent fees
fees dont justify the service i was provided
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Sep 19,2014
Sep 19,2014
2
people found
this helpful
this helpful
My fiancee and I have rented a one-bed flat in Richmond via Featherstone Leigh, which are property managing as well. During our first month, we've encountered the following issues: the washing machine did not work, the oven and hob were in a bad working condition, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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