63% sales valuation accuracy
57% sales fee satisfaction
Jul 11,2017
Jul 11,2017
27
people found
this helpful
this helpful
Worst experience we have ever had with a letting agent.
• Flat inspection is strictly every 2 months. Inspection dates strictly assigned in advance, and cannot be discussed or changed in any circumstance by the tenant. They can come any time during that day. On the other hand, they can change a date with little notice for any reason (e.g. the inspector is on annual leave. Seriously!). Inspection takes more than one hour, they take digital photographs everywhere, obviously including personal belongings. It is not clear where and how those photos are stored, how safely, and who has access to them.
• We received unexpected, unauthorized visits twice, over non-urgent matters like a safety check (can be planned) or a property evaluation. They would come even if the tenant has explicitly asked NOT to come on a certain date, and instead asked to reschedule to a different date.
• They ask for a credit check and ask the perspective tenant(s) to pay for it. This is illegal in Scotland.
• The online fault report system is clunky. Often they would ignore your reported fault until you chase them by phone anyway.
• For enquiries or issues, you will rarely speak with the same person and you will have to explain everything all over again. They will then say that it's someone else's business anyway. They would then say that they will call back for updates, but this has rarely happened. Don't believe them when they say they will call back.
• Most of the staff is unfriendly, cold and unwelcoming. They will never apologize even when they clearly get it wrong. Their attitude is that you, the tenant, are a just a burden to them. They know well that even if tenants are ultimately those paying, they choose the flat, and have no say on the letting agent. Their customers are the landlords, and they do little to hide this to the tenant.
• The contractors they use are poor. We had a new fire alarm installed and we literally had to clean up gravel and concrete from all over the carpet afterwards. They did not even move our belongings before drilling wall holes, spreading dust and dirt all over them.
• Repairs are slow, even for major issues. We have been 8 days without a functioning shower, and 3 weeks without hot water or heating during the cold season.
• Flat inspection is strictly every 2 months. Inspection dates strictly assigned in advance, and cannot be discussed or changed in any circumstance by the tenant. They can come any time during that day. On the other hand, they can change a date with little notice for any reason (e.g. the inspector is on annual leave. Seriously!). Inspection takes more than one hour, they take digital photographs everywhere, obviously including personal belongings. It is not clear where and how those photos are stored, how safely, and who has access to them.
• We received unexpected, unauthorized visits twice, over non-urgent matters like a safety check (can be planned) or a property evaluation. They would come even if the tenant has explicitly asked NOT to come on a certain date, and instead asked to reschedule to a different date.
• They ask for a credit check and ask the perspective tenant(s) to pay for it. This is illegal in Scotland.
• The online fault report system is clunky. Often they would ignore your reported fault until you chase them by phone anyway.
• For enquiries or issues, you will rarely speak with the same person and you will have to explain everything all over again. They will then say that it's someone else's business anyway. They would then say that they will call back for updates, but this has rarely happened. Don't believe them when they say they will call back.
• Most of the staff is unfriendly, cold and unwelcoming. They will never apologize even when they clearly get it wrong. Their attitude is that you, the tenant, are a just a burden to them. They know well that even if tenants are ultimately those paying, they choose the flat, and have no say on the letting agent. Their customers are the landlords, and they do little to hide this to the tenant.
• The contractors they use are poor. We had a new fire alarm installed and we literally had to clean up gravel and concrete from all over the carpet afterwards. They did not even move our belongings before drilling wall holes, spreading dust and dirt all over them.
• Repairs are slow, even for major issues. We have been 8 days without a functioning shower, and 3 weeks without hot water or heating during the cold season.
Comment on agent fees
The agent required us to pay £45 per tenant for a "full credit report" with their partner company MARAS. This is ILLEGAL in Scotland.
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Latest Reviews
13th Sep 2024
reviewed by 'KEW TERRACE'
23rd Nov 2022
reviewed by 'Marie'
18th Feb 2022
reviewed by 'Sebastian Perjesi'
24th Sep 2021
reviewed by 'Chrissi'
Opening Hours
Address
Clyde Property
145 Byres Road
Glasgow
City of Glasgow
G12 8TT
0141 576 1777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 63% | 57% | £126,100 | £327,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 5 | 3 | 23 | 3 | 1 | 0 | 0 | 1 | 11 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 13,2024
Sep 13,2024
0
people found
this helpful
this helpful
Bad management, no care for furnishings and no proper monitoring of condition of rental property.
I had rented out a furnished flat with Clyde Property in the West End of Glasgow. It was in prime location and was our family home.
I informed the letting ...
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Apr 28,2023
Apr 28,2023
1
people found
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this helpful
Terrible experience. First time buyers here and the agent showing houses was just so rude. Very arrogant. Convinced she had showed us a house before yet that was literally our first viewing ever... then second viewing she couldnt stop telling us how well she remembers ...
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Nov 23,2022
Nov 23,2022
0
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We have just successfully sold out flat with Clyde Property, West End, Glasgow.
From the very start in choosing an estate agent Lewis stood out in his knowledge of the local market and assurance in being able to sell our property well.
The team at ...
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Jun 09,2022
Jun 09,2022
3
people found
this helpful
this helpful
Disgraceful, exploitative, shameless, greedy, unhelpful, rude - other than that I’m sure Clyde Property are great. After leaving us without heating for 10 months, refusing to make necessary repairs, and just generally being an unhelpful and shoddy organisation whose only function is to facilitate the ...
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Feb 18,2022
Feb 18,2022
1
people found
this helpful
this helpful
Avoid this company at all costs - especially the Clyde Property, Westend Sales team. Shockingly unprofessional and unhelpful. Would give no stars if possible...
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Sep 24,2021
Sep 24,2021
0
people found
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this helpful
Do not rent the mouldy flat at Barrington Drive! Do not rent at all from Clyde Property! Disgusting! Bathroom ceiling is covered with black mould. Even that it is affecting my babies health doesn't help to get attention! Instead they are asking for 30% rent increase!...
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Jul 12,2021
Jul 12,2021
0
people found
this helpful
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These lot are Crooks!!!!!!!!!!!!!!!
AVOID LIKE THE PLAGUE
The lettings manager is the worst
ignorant
dishonest liar
ignore you
Totally unprofessional
Unresponsive
Do not use these imbeciles.....
Go to another agent...
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Oct 04,2019
Oct 04,2019
1
people found
this helpful
this helpful
Appaling customer service! Issues do not get resolved, regardless of level of difficulty or cost. Staff are confrontational for no apparent reason and are clearly palming tennants off. Overpriced garbage! Do not use this company!...
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May 08,2019
May 08,2019
3
people found
this helpful
this helpful
They did not deserve even 1 star, If I could give zero stars I would!
Worst experience I have ever had with a letting agent. They are bad in every respect.
Repairs are very slow, even for major issues. I was a way and they did ...
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Feb 19,2019
Feb 19,2019
5
people found
this helpful
this helpful
Expensive and charging illegal fees but using a trick to try and get around the law (worth challenging, Shelter Scotland provide good advice and support). Careless and extremely unhelpful throughout, e.g. left us for a day and night in the winter without heating with ...
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Comment on agent fees
Charging hefty and illegal referencing fees but using a trick to try and get around the law (worth challenging, Shelter Scotland provide good advice and support).
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Jan 15,2019
Jan 15,2019
2
people found
this helpful
this helpful
I had a very bad experience with Clyde. They were very slow to carry out repairs and at the end of tenancy the flat was cleaned thoroughly.
They deducted £100 and said the flat was not "clean" we asked for details and were ignored.
We fought ...
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Oct 23,2018
Oct 23,2018
1
people found
this helpful
this helpful
I rang up about a property and asked the person on the phone some questions during a 10 minute phone call. Someone rang back a few hours later and said that they didn't know I had raise any questions. I then explained again when I wanted ...
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Sep 10,2017
Sep 10,2017
9
people found
this helpful
this helpful
Wish I had read these reviews before going with clyde. Absolute terrible company. DO NOT sell your home with them.
LIED about services provided
UNDERVALUED property on home report to try and get a quick sale due to their set selling fees no matter the ...
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Aug 05,2017
Aug 05,2017
3
people found
this helpful
this helpful
Absolute shambles of an organisation. Do not use! Not even a basic level of interaction. Have I bought a flat? I actually couldn't tell you....
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Comment on agent fees
They deserve nothing. Actually they owe me.
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Jul 27,2017
Jul 27,2017
1
people found
this helpful
this helpful
My property had been on the market with another agent for four months and hardly any viewings. I decided to switch to clyde property and due to their vast mailing list we had a flood of viewers, notes of interest and at closing date an ...
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Jul 11,2017
Jul 11,2017
27
people found
this helpful
this helpful
Worst experience we have ever had with a letting agent.
• Flat inspection is strictly every 2 months. Inspection dates strictly assigned in advance, and cannot be discussed or changed in any circumstance by the tenant. They can come any time during that day. On the other ...
read full review
read full review
Comment on agent fees
The agent required us to pay £45 per tenant for a "full credit report" with their partner company MARAS. This is ILLEGAL in Scotland.
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Yes
Yes
Jul 10,2017
Jul 10,2017
10
people found
this helpful
this helpful
By far the worst experience I have ever had with a letting agent.
I decided to go with Clyde after being assured repeatedly by the lovely lady who showed me a dozen or so flats, how Clyde Properties had the highest standards in Glasgow, that ...
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Comment on agent fees
They charge a reference fee of £59 which they are not allowed to do.
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Jun 10,2017
Jun 10,2017
2
people found
this helpful
this helpful
Clyde property were highly recommended to us when we were selling our terraced house in Victoria Park Drive South. The estate agent was very efficient, the marketing of the property was fantastic with great photos, description and floor plans. Viewings were well organised by the ...
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Comment on agent fees
Very fair
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Apr 27,2017
Apr 27,2017
12
people found
this helpful
this helpful
Clyde Property forced me to pay a referencing fee to MARAS, even though this practice is illegal in Scotland. From reading online, I have found that they do this to all tenants.
Judy Graham is extremely rude and made me feel very unwelcome in the ...
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Comment on agent fees
They force tenants to pay a referencing fee, which is illegal in Scotland. They get around this by claiming it is really the landlord who is asking you to pay, and by getting tenants to pay directly to a company called MARAS (a shady subsidiary of Towergate Insurance, who should know better).
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Feb 22,2017
Feb 22,2017
6
people found
this helpful
this helpful
Just an awful experience from start to finish.
Dealt with Yvonne mainly but also others within the office. She was particularly bad and made many mistakes along the way.
Each time a mistake was highlighted i.e. no letting sign outside property, using old photos ...
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Comment on agent fees
I have no idea what exactly we were paying for as we ended up having to do almost everything ourselves and managing them every step of the way
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Feb 08,2017
Feb 08,2017
4
people found
this helpful
this helpful
Absolutely appalling service throughout. I am a landlord and let my property through the west end branch. There was no communication from Clyde at all; not when the tenant didn't pay their rent in 2 weeks, nor when there was an inspection, nor when the tenant ...
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Comment on agent fees
average agent fees, but also hidden costs
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Dec 14,2016
Dec 14,2016
6
people found
this helpful
this helpful
Rented a flat from them which was also managed by them. Had several problems in the flat and they simply ignored my emails and calls. After vacating the property they made a ridiculous list of problems such as Seal inside washing machine is slightly discoloured, ...
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Nov 08,2016
Nov 08,2016
3
people found
this helpful
this helpful
Absolutely Shocking! Trading using a brand that long ago forgot about customer service.
The initial meeting and valuation seemed to be fairly positive and we were excited. However, almost immediately after we had signed up to sell, Clyde became distant.
We spent the next few ...
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Comment on agent fees
Fees were reasonable by comparison to other companies but frustrated as we feel they did not earn the fee.
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Nov 01,2016
Nov 01,2016
3
people found
this helpful
this helpful
Rude staff who never answer emails quick to take a deposit off you and then you call to tell them things which are wrong with Property they say that's ok it's been noted.
On move out they try keep deposit for things you have reported. ...
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Comment on agent fees
Deposit I don't think will ever be returned they try take the lot of it for stuff That was not even your doing.
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Oct 28,2016
Oct 28,2016
3
people found
this helpful
this helpful
Rude and impolite staff. Forgot her name, but she has short hair. She wasn't even bothered to take her shoes off to show me around the flat I was viewing. She just stood right inside the entrance and said 'Take off your shoes.' She ...
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Comment on agent fees
Did not even ask.
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Aug 29,2016
Aug 29,2016
5
people found
this helpful
this helpful
'Valuer' point blank refused to give us any idea of fees and charges. When specifically asked 'Are you saying that you are refusing to give us any information unless you come to the house?' The answer was 'Yes, that's right'. Despite the fact that ...
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Sep 03,2015
Sep 03,2015
8
people found
this helpful
this helpful
Even from the initial encounter of moving into the property was a nightmare and if it hadn't been that my friend needed a flatmate I would probably have just walked away.
The property was a two bedroom property that had been leased by my friend ...
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What agent could do to change your mind?
Deposit and rent as standard. Check out fees ludicrous and unfounded.Attached Filesnbsp;
Comment on agent fees
Deposit and rent as standard. Check out fees ludicrous and unfounded.
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Apr 29,2015
Apr 29,2015
3
people found
this helpful
this helpful
After contacting this letting agency and viewing two flats with them, and making VERY clear that I was a a part-time student in full-time employment, I was directed to a letting agency, told to fill out a form and only when I was finished filling ...
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What agent could do to change your mind?
Not have been late to every viewing I have ever done with Clyde properties.Attached Filesnbsp;
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Oct 18,2014
Oct 18,2014
3
people found
this helpful
this helpful
My partner and I had found a great house to rent through Clyde Property. We arranged a viewing for 3pm. It was a block viewing. We arrived at 2.35 and there were 3 other people there at that time as well. One couple with a car and ...
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What agent could do to change your mind?
They could have told us the letting and viewing process to give us a chance to get to the office first. They could have been open to negotiations which makes good business sense.Attached Filesnbsp;
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Sep 17,2014
Sep 17,2014
3
people found
this helpful
this helpful
As a professional person and a prospective tenant, I have to say I am shocked at how poor the customer service and how utterly 'inane' the "company policies" are. I currently reside in London and called to ask for a viewing which would be conducted ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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