Head Office, London, SE1
4.8/5, 301 reviews
89% recommended
87% lettings valuation accuracy
90% lettings fee satisfaction
Estate Agents London, Properties To Buy and Rent in London - Chase Evans

“Hi All,My experience with Chase eavns Checkout was one ......”

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Jul 10,2017
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By: 'AVOIDCE'
Jul 10,2017
6 people found
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Hi All,
My experience with Chase eavns Checkout was one of the worst events of my all tenancy stay in London. I stayed in a property managed by Chase Evans. The checkin process was good smooth and they took a fee of £270 for agreement creation etc. The flat whcih i moved in was good however it was not clean. The checking was done by Attic inventory. Stayed their for an year and my stay was pleasant. I kept the flat in a good shape and almost as it was handed over to me.
I checked out of the and again the inventory checkout was carried out by attic inventory.
1. When it came to refund of my deposit the agency turned a blind eye. I have to do a several follow ups. Several calls and emails to their head office, normally no one answers your mail unless you give them the call.
2. After 3 weeks of follow up they proposed a proposal of deduction which cost me around £550 pounds.
3. With negotiation final deductions came out to be £420 pounds.
4. Point to note is how they deduct, in tenancy agreement they have a clause Tenancy Agreement Clause 2.xx
To co-operate in the checking out of the Inventory and or Schedule of Condition and to pay the costs involved in the
check out. This means you have to pay for the checkout process, which is close to £132.
5. They deducted £30 for the sticky stain on the surface beneath sofa cushion (that sofa had a FFR fire label seen, In use, shaded, not clean below seat cushions when checked in) , They deducted £30 for Heavy yellow staining to 1 shelf cupboard RHS on entry which will be there after a year of use , they deducted £40 for Circular stains to RHS of sink comp , who can give you a spotless sink after a year use , and other deductions of £10, £20 etc for loose door handle , some scuff marks in bathroom , etc
6. In my case they didn't took anything on the name of cleaning (which in normal scenerio is something between 100-150 pounds) as i cleaned the flat throughly and took pics during check outs.
7. I got my deposit back at the end of 5th week from the time i left property.

Good about chase evans is

1. Normally their flats are good.
2. Chekin process is smooth.
3. In my case the lady who helped me in checkout was polite and was willing to negotiate , she took my points and re-adjusted the initial proposal , however i still say i have to follow her up. I agreed to whatever deduction proposed as i was in great need of money and i didn't wanted any conflict.

Moral of the story : Be aware of Chase evans, read the agreement throughly, while cheking in report any non-functional electric switches ASAP. Avoid them unless you are in love with the flat.

Thanks for reading this and good luck in your propeerty search.
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Latest Reviews

View all Reviews 301
27th Nov 2024
reviewed by 'Yumna'
“Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that ......”
24th Oct 2024
reviewed by 'Jacinta K'
“Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both ......”
18th Oct 2024
reviewed by 'Angel Sun'
“Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her ......”
17th Sep 2024
reviewed by 'Kirsten'
“Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance ......”
30th Aug 2024
reviewed by 'sean'
“Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively ......”
29th Aug 2024
reviewed by 'K'
“Camille was knowledgeable and guided me every step of the way...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Chase Evans
Strata Tower, 10 and 12 Walworth Road
London
Greater London
SE1 6EE
020 3869 2191

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 90% £285 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 6 175 24 0 0 0 0 57 4
Areas covered
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“Noel Ng has been responsive, empathetic and fair...”

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Nov 27,2024
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By: 'Yumna'
Nov 27,2024
0 people found
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Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best ...
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“Property Management...”

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Oct 24,2024
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Chanelle
By: 'Jacinta K'
Oct 24,2024
0 people found
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Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both in terms of finding tenants and general management of the property. Recently, Chanelle Da-Silva has been assisting me with a few issues which have arisen ...
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“Aurora Li from Chase Evans Property Manageme......”

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Oct 18,2024
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By: 'Angel Sun'
Oct 18,2024
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Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her work. I do appreciated!...
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“Great experience with Chase Evans...”

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Sep 17,2024
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Chanelle
By: 'Kirsten'
Sep 17,2024
0 people found
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Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance requests and was proactive in following up with the landlord and communicating this with us so we were aware of the status of these requests. ...
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“Noel Ng's good service...”

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Aug 30,2024
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By: 'sean'
Aug 30,2024
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Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively with my tenant and property management company. Chase Evans is the one you can trust....
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“Camille was knowledgeable and guided me every......”

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Aug 29,2024
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Camille
By: 'K'
Aug 29,2024
0 people found
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Camille was knowledgeable and guided me every step of the way...
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“Efficient and professional...”

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Aug 21,2024
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By: 'Hosum Cheung'
Aug 21,2024
0 people found
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They helped me find a wonderful place to move to and the process, when compared to my experience with other agencies, was smooth and pleasant. Documentations and guidelines were clear and trustworthy. The agent that manages our tenancy, Noel Ng, has always been responsive, resourceful ...
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“highly recommend Aurora and Chase Evans Property Management...”

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Jul 16,2024
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Aurora
By: 'Wenshan'
Jul 16,2024
0 people found
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Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. Also, the check-out process is so easy and smooth. ...
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“Very reliable and efficient Agent. Enjoyed th......”

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Jun 21,2024
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Aurora
By: 'Vivian'
Jun 21,2024
0 people found
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Very reliable and efficient Agent. Enjoyed the consistent high quality services....
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“Had an electrical issue with my apartment and......”

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Jun 12,2024
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Chanelle
By: 'Zohaib'
Jun 12,2024
0 people found
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Had an electrical issue with my apartment and had issues reaching the local Canary Wharf branch but called the head off and reached Chanelle who was extremely helpful and got the issue sorted out very quickly for me...
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“Thanks to our agent, Aurora Li of Chase Evans......”

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May 02,2024
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Aurora
By: 'Cherry Lee'
May 02,2024
0 people found
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Thanks to our agent, Aurora Li of Chase Evans Property Management. She always provides professional services and responds rapidly every time we have any kind of questions and issues occurring in our flat. Definitely the best property manager we have ever met! Thanks for the ...
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“Great Property Manager...”

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Apr 30,2024
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By: 'Elycia'
Apr 30,2024
0 people found
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Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you Aurora!...
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“Professional Property Management Servicves...”

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Apr 23,2024
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Chanelle
By: 'Victor'
Apr 23,2024
0 people found
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I've been working with Chanelle Da-Silva from Chase Evans in the last few years. Her professionalism, attention to details and responsiveness are impressive. From tenant screening to timely maintenance, and ad hoc queries, she handles everything with efficiency and care. I highly recommend her services ...
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“Camille Lai is very patient, kind and profess......”

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Apr 18,2024
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Camille
By: 'Ne Bee Leng'
Apr 18,2024
0 people found
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Camille Lai is very patient, kind and professional in handling tenancy matters....
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“I had a very upsetting experience during chec......”

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Mar 07,2024
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By: 'Maria Oproglidou'
Mar 07,2024
1 people found
this helpful
I had a very upsetting experience during check out whereby the agency repeatedly delayed responding and even ignored my chasers as they were not getting feedback from the landlord. They intentionally delayed sending me a check out report by several weeks (on the contrary, the ...
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“Chase Evans...”

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Feb 27,2024
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Chanelle
By: 'j wang'
Feb 27,2024
0 people found
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Chanelle Da-Silva is very proactive and efficient and we are very happy with her service...
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“Efficiently solving hot water shortage problems...”

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Feb 13,2024
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By: 'Wenqi Dan'
Feb 13,2024
0 people found
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I was experiencing a hot water shortage in the apartment I rented, and after I contacted my flat manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my flat to help resolve it. The issue was ...
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“It was a very nice experience working with Ch......”

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Feb 13,2024
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Chanelle
By: 'Boya'
Feb 13,2024
0 people found
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It was a very nice experience working with Chanelle. She reponsed quick to every email I sent and was helping me as much as possible. She was very patient with all my questions regarding the property. Thank you Chanelle for all the work that you ...
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“Excellent support from Kimberly Fernades...”

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Jan 25,2024
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By: 'Partha Mitra'
Jan 25,2024
0 people found
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Excellent support from Kimberly Fernades (East property management) for our Tenancy Referencing process. She was prompt and provided honest feedback which is really appreciated. She even called back to confirm that the feedback was completed at her end - great dedication to customer. Thanks a ...
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“THANK YOU - Camille Lai...”

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Dec 11,2023
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Camille
By: 'Weizhong'
Dec 11,2023
0 people found
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I'd like to thank Camille Lai for helping us to review our apartment at Commodore House. We look forward to her help handling our renewal case in April 2024 again....
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“Alan from Head Office has been helpful, frien......”

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Dec 01,2023
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By: 'Ka Ki Ricky Cheung'
Dec 01,2023
0 people found
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Alan from Head Office has been helpful, friendly, and responsive to tenant's needs....
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“Massive leak solved...”

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Dec 01,2023
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By: 'Isidro'
Dec 01,2023
0 people found
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Only thing I can say is WOW, WOW and WOW!!!! Probably I've been so lucky because the contractor had a technician close by, but apparently everything is already solved. I've emailed you at 10.50, they got in touch at 11.20, and the guy has just left. Thank ...
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“Just want to thank Kevin and Chris for helpin......”

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Dec 01,2023
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By: 'Allen'
Dec 01,2023
0 people found
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Just want to thank Kevin and Chris for helping me find a very suitable flat at Pan Peninsula, Domenica for granting me one extra of stay and Adriana Chaba from East Property Management for helping me throughout a small deposit dispute. Overall a very positive ...
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“Chanelle Da-Silva is the best!...”

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Nov 28,2023
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Chanelle
By: 'Tala'
Nov 28,2023
0 people found
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Chanelle Da-Silva is the best! She takes immediate action to help me solve any issue in the flat and is quite responsive....
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“Property Manager is a patient and responsible......”

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Nov 06,2023
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By: 'Chuchu'
Nov 06,2023
0 people found
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Property Manager is a patient and responsible. She help and follow up the issue of my boiler....
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“Could reply to email ASAP and will ask releva......”

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Nov 06,2023
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Chanelle
By: 'Lisa'
Nov 06,2023
0 people found
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Could reply to email ASAP and will ask relevant people to help you...
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“Chanelle Da-Silva...”

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Oct 25,2023
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Chanelle
By: 'sara'
Oct 25,2023
0 people found
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as i had some issues in my flat, Chanelle Da-Silva was very helpful and made sure my issue was being taken care of. Thank you...
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“Kimberly was incredibly helpful when I encoun......”

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Oct 23,2023
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By: 'Girethar Shanmugam'
Oct 23,2023
0 people found
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Kimberly was incredibly helpful when I encountered a clogging issue in my apartment. She acted promptly and efficiently, ensuring that a contractor was dispatched as soon as possible to address the problem. Her dedication to resolving the issue promptly and her commitment to excellent customer ...
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“Kimberly Fernandes went above and beyond to a......”

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Oct 20,2023
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By: 'Suzanne'
Oct 20,2023
0 people found
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Kimberly Fernandes went above and beyond to assist me with a query that was outside of her normal remit....
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“Kimberly Fernandes Is very good person! I got......”

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Sep 14,2023
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By: '中国民间美食家'
Sep 14,2023
0 people found
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Kimberly Fernandes Is very good person! I got very effective help....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Branch - Head Office, London, SE1

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