New Malden, KT3
3.8/5, 11 reviews
73% recommended
75% lettings valuation accuracy
80% lettings fee satisfaction

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“I made an offer via email for one of property ......”

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Jul 07,2017
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Jake
By: 'Max'
Jul 07,2017
0 people found
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I made an offer via email for one of property at New Malden that I viewed with agent Mr.Jake Harvey.
He called me regarding my offer and he was so rude and aggressive and he called our offer ridicules offer and wasting his time , so unproffessinal and aggressive agent I have ever seen.
I am so disappointed of Barnard Marcus customer service and I am in shock how they can have kind of rude and aggressive stuff in their team.
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Latest Reviews

View all Reviews 11
22nd Sep 2023
reviewed by 'Emma'
“The whole team were so professional but I have to give a special mention to Serenah Oliver who was so ......”
5th Jan 2021
reviewed by 'DC'
“New Malden branch: Experience dealing with a sale from a buyers perspective. Administrative team/Sales are slow to send a ......”
17th Aug 2019
reviewed by 'Maureen'
“The team at Barnard Marcus in New Malden provided an excellent professional service. The housing market at the time of ......”
21st Jan 2019
reviewed by 'Barlow'
“I have to say this sale has been a difficult sale for all involved, time and again I had sales ......”
7th Jul 2017
reviewed by 'Max'
“I made an offer via email for one of property at New Malden that I viewed with agent Mr.Jake ......”
25th Aug 2016
reviewed by 'Dissatisfied'
“Awful - DO NOT USE BARNARD MARCUSUnder staffed, lies about viewings and leadsSimply listed on rightmove and did nothing elseThey ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
9 Coombe Road
New Malden
Greater London
KT3 4PX
0208 9429211

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 80% £1,100 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 1 0 3 1 0 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Calm professional and incredibly kind...”

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Sep 22,2023
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Serenah
By: 'Emma'
Sep 22,2023
0 people found
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The whole team were so professional but I have to give a special mention to Serenah Oliver who was so calm, professional and incredibly kind that the whole process, even in the face of some really knotty problems, was completed on time ready for us ...
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“New Malden branch: Experience dealing with a sale from a ......”

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Jan 05,2021
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By: 'DC'
Jan 05,2021
3 people found
this helpful
New Malden branch: Experience dealing with a sale from a buyers perspective. Administrative team/Sales are slow to send a Credas link and proceed to chase you for their incompetence. They hold no responsibility in their failings, incompetence, lack customer care and are swift to ...
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“The team at Barnard Marcus in New Malden prov......”

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Aug 17,2019
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Tom
By: 'Maureen'
Aug 17,2019
0 people found
this helpful
The team at Barnard Marcus in New Malden provided an excellent professional service. The housing market at the time of our sale was very challenging and Tom in particular was very reassuring and supportive throughout the sale of the house. Tom's guidance was essential in ...
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“Very difficult sale...”

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Jan 21,2019
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By: 'Barlow'
Jan 21,2019
1 people found
this helpful
I have to say this sale has been a difficult sale for all involved, time and again I had sales fall through for all sorts of reasons. I also had a very difficult situation. There were a few involved from the agent with this sale ...
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Comment on agent fees
Good fee rate
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“I made an offer via email for one of property ......”

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Jul 07,2017
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Jake
By: 'Max'
Jul 07,2017
0 people found
this helpful
I made an offer via email for one of property at New Malden that I viewed with agent Mr.Jake Harvey. He called me regarding my offer and he was so rude and aggressive and he called our offer ridicules offer and wasting his time , ...
read full review
Comment on agent fees
N/A
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“Awful - DO NOT USE BARNARD MARCUSUnder staffed, lies about ......”

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Aug 25,2016
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Michael
By: 'Dissatisfied'
Aug 25,2016
2 people found
this helpful
Awful - DO NOT USE BARNARD MARCUS Under staffed, lies about viewings and leads Simply listed on rightmove and did nothing else They even made us conduct some of the viewings do to staff on holiday Avoid at all cost!...
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“Ellen has dealt with impeccable efficiency with all maintenance matters ......”

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Jul 01,2016
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By: 'Reg'
Jul 01,2016
6 people found
this helpful
Ellen has dealt with impeccable efficiency with all maintenance matters concerning a letting for which I am the Landlord. She also progressed the actual letting just as efficiently. Excellent service Ellen....
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Comment on agent fees
Fees are competitive,not excessive.
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“Steven is a very positive member of the team.. He ......”

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Mar 17,2015
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Stevent
By: 'Wendy'
Mar 17,2015
0 people found
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Steven is a very positive member of the team.. He has excellent knowledge and a good understanding of the market....
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“We had an excellent experience with Barnard Marcus in New ......”

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Mar 13,2015
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Kirsty
By: 'Amy'
Mar 13,2015
0 people found
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We had an excellent experience with Barnard Marcus in New Malden. Kirsty in particular was very helpful and proactive and nothing was too much trouble. The online referencing system was great too - saved a lot of emails when getting everything sorted, a very slick ...
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Comment on agent fees
Agency fees seemed steep. Appreciate that the process was slick, but on top of all the other costs you encounter when moving, estate agent fees seem high (particularly the inventory check fee).
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“The lettings manager/negotiator/administrator were very proactive in marketing ......”

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Mar 13,2015
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By: 'corine'
Mar 13,2015
0 people found
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The lettings manager/negotiator/administrator were very proactive in marketing and getting the prospective tenants in. Landlord-agent communication post tenant placement & follow-up could have been improved but nonetheless, the lettings team at Barnard Marcus has done an overall good job. They have shown they tried ...
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Comment on agent fees
competitive and value for the service provided
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“very efficent service, regularly kept updated as to viewings etc, ......”

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Mar 12,2015
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Krishen
By: 'Mr'
Mar 12,2015
0 people found
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very efficent service, regularly kept updated as to viewings etc, let (for the figure that I was first quoted) to good tenants. paperwork all fine and rent paid over promptly...
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Comment on agent fees
fair and reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Barnard Marcus, New Malden KT3 4PX



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