25% lettings valuation accuracy
71% lettings fee satisfaction
Jul 01,2017
Jul 01,2017
4
people found
this helpful
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or not I do not know. Unfortunately, it no longer feels like you are dealing with a friendly, local office and instead you are up against a large, faceless corporation where 'towing the Company line' is more important than good customer service (unless that is, you are a customer that is (or will be) making them money). There was a time when I would have recommended Ashton Burkinshaw in Maidstone to anyone, but sadly now I would tell them to shop around, with the suggestion that they use a different agent - preferably one with a 'face'.
Comment on agent fees
Poor value for money given the level of service
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Latest Reviews
14th Feb 2024
reviewed by 'KirstenSteve'
2nd Nov 2023
reviewed by 'Uche Ogbonna'
26th Mar 2023
reviewed by 'Find another agent'
14th May 2020
reviewed by 'Paul'
2nd Jul 2017
reviewed by 'Lesley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 71% | £700 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 14,2024
Feb 14,2024
0
people found
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Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued currently....
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Nov 02,2023
Nov 02,2023
0
people found
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Great experience from Ashton Burkinshaw.Super professional. Jason is the best...
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Mar 26,2023
Mar 26,2023
1
people found
this helpful
this helpful
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales ...
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May 14,2020
May 14,2020
0
people found
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Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with ...
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Jul 24,2017
Jul 24,2017
6
people found
this helpful
this helpful
Poor and dishonest service
Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the ...
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Comment on agent fees
Who cares about the fees if they are not open with you.
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Aug 13, 2018
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(1)
Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging and could get no answers. Referencing took over a month, no idea why, we are excellent tenants and only chose to rent due to work commitments, locations, having been a landlord myself in the past am fully aware of all legislation and how to conduct myself, I treat any property as I would my own, wi ...
Jul 02,2017
Jul 02,2017
4
people found
this helpful
this helpful
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had ...
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Jul 01,2017
Jul 01,2017
4
people found
this helpful
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or ...
read full review
read full review
Comment on agent fees
Poor value for money given the level of service
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Apr 09,2017
Apr 09,2017
7
people found
this helpful
this helpful
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so ...
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Comment on agent fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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Nov 20,2015
Nov 20,2015
6
people found
this helpful
this helpful
The lettings agent was all over me like a rash when I handed my £25k to them upfront for the rental of a property which to my horror ended up having a list of problems.
The property management company that is used should be closed ...
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Feb 18,2014
Feb 18,2014
6
people found
this helpful
this helpful
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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