Miller Metcalfe
Westhoughton, Bolton, BL6
4.8/5, 68 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
77% lettings valuation accuracy
94% lettings fee satisfaction

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“We are remote landlords and Yvonne has been very responsive ......”

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Jun 23,2017
Minithumbup
By: 'Kay'
Jun 23,2017
0 people found
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We are remote landlords and Yvonne has been very responsive in keeping us informed and replying promptly to emails.
Great service.
Comment on agent fees
Good
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Latest Reviews

View all Reviews 68
28th Mar 2019
reviewed by 'Jon'
“They never communicated have to keep phoning for info on offers like things were a secret shocking terrible never ever ......”
21st Sep 2018
reviewed by 'Thanks'
“Ruth was fantastic from the start, we had various viewings and nothing was ever a problem. Any queries we had ......”
21st Sep 2018
reviewed by 'Thanks'
“Ruth was fantastic from the start, we had various viewings and nothing was ever a problem. Any queries we had ......”
21st Sep 2018
reviewed by 'Aidan'
“Ruth bates is the consummate professional her enthusiasm and dedication is very rare I take great pleasure in working with ......”
5th Jul 2018
reviewed by 'hallti.y01'
“We rented a property from Miller Metcalfe for 3.5 years in Disley. When we were shown around, we were assured that ......”
26th Dec 2017
reviewed by 'Andrew'
“Yvonne is very helpful. She helped us pick out the right property which suited us and is very well spoken...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: 00:00 - 00:00
Address

Miller Metcalfe
15-17 Winter Hey Lane
Westhoughton,Bolton
Lancashire
BL6 7AD
01942 313002

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £92,000 £415,000
Lettings 77% 94% £350 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 24 3 9 1 15 0 2 1
Areas covered
  • BL5
  • M46
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Worsley, M28

“Terrible terrible shocking terribly shocking and then some...”

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Mar 28,2019
Minithumbdown
By: 'Jon'
Mar 28,2019
0 people found
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They never communicated have to keep phoning for info on offers like things were a secret shocking terrible never ever heard or seen nothing like it from an estate agents must of been a noob at sales only spoke to a male so its nothing ...
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Comment on agent fees
Bad
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By: Gwen
May 31, 2019
View all comments (1)
Westhoughton office. Absolutely awful. Zero communication. Incorrect details on file. Staff unaware of the correct price of the house! Zero updates, vague comments on ringing the shop. Will ever use Miller Metcalfe in the future. ...

“I have worked with Ruth an quite a few refurbishment and in all the time she has been totally professional...”

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Sep 21,2018
Minithumbup
By: 'Aidan'
Sep 21,2018
0 people found
this helpful
Ruth bates is the consummate professional her enthusiasm and dedication is very rare I take great pleasure in working with Ruth on refurbishment knowing everything will be dealt with in a professional manner...
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“Brilliant...”

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Sep 21,2018
Minithumbup
By: 'Thanks'
Sep 21,2018
0 people found
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Ruth was fantastic from the start, we had various viewings and nothing was ever a problem. Any queries we had were dealt with straight away and after some issues with solicitors, Ruth ensured everything went as smoothly as possible....
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“Brilliant...”

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Sep 21,2018
Minithumbup
By: 'Thanks'
Sep 21,2018
0 people found
this helpful
Ruth was fantastic from the start, we had various viewings and nothing was ever a problem. Any queries we had were dealt with straight away and after some issues with solicitors, Ruth ensured everything went as smoothly as possible....
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N/A
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“Cannot possibly recommend!...”

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Jul 05,2018
Minithumbdown
By: 'hallti.y01'
Jul 05,2018
0 people found
this helpful
We rented a property from Miller Metcalfe for 3.5 years in Disley. When we were shown around, we were assured that damp was not an issue with the property. We paid a deposit of £900 and that was held with the DPS. During the 3.5 years we were ...
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Comment on agent fees
The initial fees were fine.
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“Yvonne is very helpful. She helped us pick out the ......”

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Dec 26,2017
Minithumbup
By: 'Andrew'
Dec 26,2017
0 people found
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Yvonne is very helpful. She helped us pick out the right property which suited us and is very well spoken...
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Good
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“Yvonne has been extremely efficient and approachable and has been ......”

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Nov 29,2017
Minithumbup
By: 'Debs'
Nov 29,2017
0 people found
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Yvonne has been extremely efficient and approachable and has been easy to reach/contact at all times throughout office hours. She has explained the process and has made the whole experience of moving to rented accommodation so much easier. We are very appreciative of her ...
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Comment on agent fees
Fees are reasonable as per market norms.
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“Fantastic service of yvonne cant wait for our house to ......”

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Nov 19,2017
Minithumbup
By: 'Leigh-Ann'
Nov 19,2017
0 people found
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Fantastic service of yvonne cant wait for our house to be ready always there to answer any questions A lovely lady and easy to chat to when sorting things out...
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“Yvonne was very helpful and understanding with my situation and ......”

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Nov 17,2017
Minithumbup
By: 'Sam'
Nov 17,2017
0 people found
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Yvonne was very helpful and understanding with my situation and guided me the best way she could.. I was always kept up to date with regular updates to what was happening with the property.. when I asked a question or needed to know an answer ...
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Comment on agent fees
Good and fair
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“.Absolutely disappointed by the service provided... !!! My partner were supposed ......”

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Nov 17,2017
Minithumbdown
By: 'Caroline'
Nov 17,2017
0 people found
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.Absolutely disappointed by the service provided... !!! My partner were supposed to pick up the keys of our new house today. When arriving at Miller Metcalfe, he has been informed that we would get them the day after. We hired a car for us to be ...
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“Carmen was, at all times, professional and friendly, without being ......”

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Oct 13,2017
Minithumbup
By: 'June'
Oct 13,2017
0 people found
this helpful
Carmen was, at all times, professional and friendly, without being pushy. She was always availably, always returned calls and I almost felt that she had become a friend by the end!...
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Comment on agent fees
Don't know what they are, as this is a purchase not a sale
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“Carmen has been brilliant from start to finish I have ......”

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Oct 12,2017
Minithumbup
By: 'John'
Oct 12,2017
0 people found
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Carmen has been brilliant from start to finish I have asked for a number of view to the property and nothing has ever been a problem. She has always when asked to contact the vendor for me come back to me promptly. Brilliant....
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“I viewed a property with Carmen who was very helpful ......”

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Oct 11,2017
Minithumbup
By: 'A'
Oct 11,2017
0 people found
this helpful
I viewed a property with Carmen who was very helpful with answering my questions and concerns. She kept in contact and was always very pleasant to deal with. A credit to your business....
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“Carmen was very helpful with all aspects of buying our ......”

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Oct 09,2017
Minithumbup
By: 'Rachel'
Oct 09,2017
0 people found
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Carmen was very helpful with all aspects of buying our home, from viewing to purchasing, all viewing requests were accommodated and nothing was too much trouble. Carmen has answered all my queries quickly and efficiently. Would definitely recommend....
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“***Excellent service***Yvonne was brilliant from start to finish, we ......”

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Sep 28,2017
Minithumbup
By: 'Sean'
Sep 28,2017
0 people found
this helpful
***Excellent service*** Yvonne was brilliant from start to finish, we booked a viewing on a rented apartment on the 26th September and all checks were completed within 24 hours and we agreed a moving in date. Yvonne kept us up to speed and was very helpful ...
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Comment on agent fees
Very reasonable
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“keep in touch by text which was handy wasn't pushy ......”

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Sep 21,2017
Minithumbup
By: 'NickBowen'
Sep 21,2017
0 people found
this helpful
keep in touch by text which was handy wasn't pushy and very supportive once we decided got the process moving very quickly...
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Comment on agent fees
a total of ‚£450 is too much, a fair price would be a set ‚£300 for references and processing.
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“Yvonne couldn't do enough to help us. She is a ......”

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Sep 13,2017
Minithumbup
By: 'Emma'
Sep 13,2017
0 people found
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Yvonne couldn't do enough to help us. She is a credit to the team. She was available either by phone or email and replied quickly....
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“Yvonne works tirelessly to help and support her customers. she ......”

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Sep 13,2017
Minithumbup
By: 'Kate'
Sep 13,2017
0 people found
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Yvonne works tirelessly to help and support her customers. she always responds to you very quickly. She shows understanding and is approachable....
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“The service at Miller Metcalfe was Fantastic Yvonne couldn't do ......”

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Sep 13,2017
Minithumbdown
By: 'Bond007'
Sep 13,2017
0 people found
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The service at Miller Metcalfe was Fantastic Yvonne couldn't do enough to make letting a property from them so straight forward and easy, professional, friendly and courteous. I will recommend and use them in for he future. Once again thank You so much....
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Comment on agent fees
Good
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“Had quite a few questions, Yvonne answered them all promptly ......”

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Sep 12,2017
Minithumbup
By: 'Rhea'
Sep 12,2017
0 people found
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Had quite a few questions, Yvonne answered them all promptly and accurately. Very helpful would definitely pass her on to any friends or family looking to buy or rent....
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Comment on agent fees
Fair
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“Carmen was very reliable and always kept us up to ......”

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Sep 05,2017
Minithumbup
By: 'Maxine'
Sep 05,2017
0 people found
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Carmen was very reliable and always kept us up to date on the progress of the sale. She always replied to emails within an appropriate time and gave us excellent advice and took our opinions into account and not trying to change our minds....
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Comment on agent fees
Fees are good for the amount of work that she put in.
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“Simply fantastic, professional and personal Carmen focuses on both the ......”

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Sep 05,2017
Minithumbup
By: 'Kelly'
Sep 05,2017
0 people found
this helpful
Simply fantastic, professional and personal Carmen focuses on both the vendor and the buyer to ensure both are happy with the transaction. Carmen provides constant and truthful feedback which is exactly what you need during this process. Carmen makes everything easy to understand, always returns ...
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Comment on agent fees
Competitive
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“Carmen is very professional and very helpful. She's been wonderful ......”

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Aug 07,2017
Minithumbup
By: 'Linda'
Aug 07,2017
0 people found
this helpful
Carmen is very professional and very helpful. She's been wonderful during the purchase of my new house, she kept both side updated with information. She respond to emails promptly. She's fantastic!...
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“Can't fault miller Metcalfe and in particular Carmen for their ......”

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Aug 04,2017
Minithumbup
By: 'dforrest'
Aug 04,2017
0 people found
this helpful
Can't fault miller Metcalfe and in particular Carmen for their support and attention...excellent service and showed empathy and understanding when first sale fell through. Kept me up to date every step of the way... Well worth the money. Thank you...
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Comment on agent fees
Reasonable
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“Yvonne was very friendly and helpful from start to finish ......”

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Aug 01,2017
Minithumbup
By: 'Meghan'
Aug 01,2017
0 people found
this helpful
Yvonne was very friendly and helpful from start to finish and was there to answer any questions I had. After moving in I had some problems with my boiler and hot water which Yvonne dealt with and made sure that this was fixed on the ...
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“Amazing and very very helpful .always gets back to you ......”

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Jul 31,2017
Minithumbup
By: 'Battlestar44'
Jul 31,2017
0 people found
this helpful
Amazing and very very helpful .always gets back to you and does what she says she is going to... thanks again...
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“Great service and communication through out the transaction the best ......”

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Jul 31,2017
Minithumbup
By: 'Stuart'
Jul 31,2017
0 people found
this helpful
Great service and communication through out the transaction the best I have ever have done business with as a landlord would be very happy recommend Yvonne and the team to any of my business associates to...
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Comment on agent fees
Very reasonable agents fees
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“Yvonne has provided an excellent service and has been readily ......”

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Jul 30,2017
Minithumbup
By: 'Lorraine'
Jul 30,2017
0 people found
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Yvonne has provided an excellent service and has been readily available on the telephone when required in what has been a difficult situation at times with our tenant . Her patience is fantastic and she is credit to your business. Regards Lorraine Whalley...
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Comment on agent fees
reasonable
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“As a property owner living overseas, it was crucial that ......”

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Jul 24,2017
Minithumbup
By: 'Vanessa'
Jul 24,2017
0 people found
this helpful
As a property owner living overseas, it was crucial that MM could manage our rental property excellently, with swift and timely communication being the most important thing for us. After dealing with different agents over the last two years, I can finally say that we ...
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“Yvonne is professional, caring, good listening skills and approachable. she ......”

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Jul 14,2017
Minithumbup
By: 'Lynette'
Jul 14,2017
0 people found
this helpful
Yvonne is professional, caring, good listening skills and approachable. she is an asset to the branch. On speaking to the other members of staff at the branch I found them all very approachable and friendly. I felt very comfortable at all times whilst visiting the ...
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Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:55 PM 07/03/2024 by allAgents

Awards won by Miller Metcalfe, Bolton BL6 7AD



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