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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.4/5, 18 Reviews
11% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
29% sales fee satisfaction
29% letting fee satisfaction
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By : 'LOUISE'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
They arranged viewings that they didnt bother turning up to waited for over an hour when i contacted them no apologie. Was told no one else had viewed property and then told it was gone which to this day is still up for let . Was shouted at down the phone by the manager john hes a very rude man and i dont understand how hes the manager of anything. Frank innes biggest sham do yourself a favour and stay very far away
COULD HAVE HAD SOME MANNERS THERE FREE IN LIFE
By : Tania
Jan 11, 2013Totally agree - see my review
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 28.999999999999996% | £0 | £0 |
| Lettings | 50% | 28.999999999999996% | £445 | £750 |
Frank Innes
18-22 St James Street, Derby, Derbyshire
DE1 1RN
01332 295974
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Lydia
By : 'Roberto'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : DE1
I am a Customer of Countrywide plc (Frank Innes), at Derby, Derbyshire for several years. I personally know their Manager, mrs. Lydia Youle, and staff and the human-values behind the Countrywide brand are such that ....to be their Customers is a honour and a true pleasure. It is like to be... Read Full Review
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By : 'Ruta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE24
I am from India and was staying along with my colleague in UK for a year in a house let by Fank Innes. First of all the house was not given at the promised time. Taking advantage of our need, they gave us the house in a pathetic condition and assured that they will get it settled soon however, no... Read Full Review
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By : 'Miss'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE22
Rating 0 I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left it! Originally all documentation were in place with a full ... Read Full Review
By : Sumeet
Mar 12, 2022Very similar experience. Initially asked FI to sell my property and they were hopeless, no viewings in a month. Got someone else in and immediate viewings. Then decided to rent with a small company ...
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By : 'Haritha'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DE65
I am very interested in this property I saw on rightmove & called the office 1 week ago.After waiting for 25 minutes I finally got to speak to an agent.The first response was that the property did not belong to them despite me being very sure.So,I called them an hour later and then the property ... Read Full Review
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Adam
By : 'Adam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE6
I'd like to leave a review to give some positive feed back on Frank Innes. I found the company very professional and easy to work with throughout the process of letting my property. When I first had the agents round to negotiate a deal as whether to use yourselves or not I was on the fence as I'd... Read Full Review
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Adam
By : 'UnhappyCamper'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : NG2
Awful service, no call back, broken promises. Late for appointments with no courtesy call to inform me. Poor communication, system failures that left me out of pocket. THE worst unorganised agents I have ever used! I am now switching agents to... Read Full Review
Fees taken for contract that was never written up. Left me with a rolling month contract that tenants took advantage of and left. Left me with empty property and no communication.
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By : 'Run,'
Services : Letting( As a Tenant )
Rent PCM : £445
Would you recommend ? : No
Postcode : DE1
Walked into the office one day in May whilst browsing Letting Agent's windows for a property. Asked on a whim if they had any studio flats suitable for two students to share, was transferred to Adam, who showed us around the flats in the complex and we decided to pay to take the flat off of the... Read Full Review
- process applications in time for tenants to move in. - Maintain any form of contact with customers. - Create better organisational structures to reduce the possibility of lost paperwork. - Implement a better computer system as \"the E-mail server is down\"/ \"We;re undergoing IT maintenance\" excuses get old, fast. - Have cases handled by a single employee from start to finish, to avoid miscommunications between staff members. Learn how to call customers, instead of repeated saying \"We\'ll give you a call\", but never actually picking up the phone.
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Adam
By : 'Harry'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : DE22
They have very poor communication and is difficult to contact them.I like the property they managed and secured it paying 200£ as a deposit.Today when going to sign the contract, I am informed that I need to pay 220£ for referencing plus 60£ of admin fees.A total of 480£ for a single... Read Full Review
Drop the fees down
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By : 'Irritated'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DE3
As soon as the property came up I rang but my call was not returned so I called again, "someone" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I then made an appointment to view and when I rang to confirm the... Read Full Review
As soon as the property came up I rang but my call was not returned so I called again, \"someone\" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I then made an appointment to view and when I rang to confirm the appointment I had made they had no record...so I made another appointment even though I was dubious about the appalling service. It\'s a good job I rang to confirm the appointment the day before driving 60 miles to view the propoerty since it had been let days before. I cannot believe the total and absolute incompetence. I have sold and am looking for a property in a different county, not to be the butt of the branches jokes. It would be nice if these pople had some consideration. I will be looking to buy shortly and will avoid any Frank Innes and subsidiaries like the plague.
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By : 'Timmyk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE65
DO NOT EVER EVER EVER EVER EVER HAVE ANYTHING TO DO WITH THIS AGENT (ALSO KNOWN AS FRANK INNES IN DERBY) the house wasn't cleaned when we moved in. We couldn't get in any other door than the front one because they forgot to leave us keys. They accused us of not paying rent.. Even after... Read Full Review
Gone out of business
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By : 'Honestreviewer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22
been living in one of their properties for 3 years, its damp and finally had enough of noisy neighbours, renewal fees phenomenal, charge £60 to move a rent payment date, asked us to give 2 months notice and gave us no warning they were putting a board back on the house, then expected the house to... Read Full Review
By : Legal eagle
Dec 14, 2012If they want to be difficult - dont allow them access for viewings. They can't force you allow viewings as legally, you have the right of quiet enjoyment and contract overrides contract - so it ...
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Ryan
Jon
By : 'Crazed'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] AVOID AT ALL COST! The staff at the Derby branch of Frank innes are money grabbing, unreliable, unreasonable, dishonest and incompetent. Here are some of the reasons why this agency should be avoided; -Communication no existent unless it benefits them. -Losing ID... Read Full Review
Do there jobs properly!!
By : Tania
Jan 11, 2013I totally agree - see my ...
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By : 'JI'
Services : Letting( As a Tenant )
Would you recommend ? : No
A very dishonest and unprofessional group. I have dealt with Frank Innes on two differnet occasions. FIrst time I wanted to view a house ;; kept posptponding the date of viewing saying that they could not get hold of key from the Landlord. Evetually viewed the house and rented it. Frank... Read Full Review
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By : 'LOUISE'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
They arranged viewings that they didnt bother turning up to waited for over an hour when i contacted them no apologie. Was told no one else had viewed property and then told it was gone which to this day is still up for let . Was shouted at down the phone by the manager john hes a very rude man... Read Full Review
COULD HAVE HAD SOME MANNERS THERE FREE IN LIFE
By : Tania
Jan 11, 2013Totally agree - see my ...
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By : 'Very'
Services : Letting( As a Owner )
Would you recommend ? : No
Nothing but trouble. Please stay away. I promise you that you will regret any dealings that you have with them. They are dishonest & very unprofessional. They have really messed me about, lied to me & about me & i am taking them to... Read Full Review
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By : 'weekendfun44'
Services : Letting( As a Tenant )
Would you recommend ? : No
I recently rented a property through this company and have some constructive comments to make. 1) I received the email with the attachments for telecoms, insurance etc, at this point if I had wished to take up the offer I would have organised it but I was phoned probably eight times and whilst... Read Full Review
Better communication and deal with any problems
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By : 'Matstrutt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Completely awful, I would recommend giving these agents a very wide birth, nothing but... Read Full Review
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By : 'Joe'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
When dealing with a company that is nationally recognised I would have expected the service provided to at least meet basic standards. It would appear I have been a little misguided in my expectation of the quality of care and standard of professionalism and service that this company are capable... Read Full Review