0% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Jun 26,2017
Jun 26,2017
4
people found
this helpful
this helpful
Absolutely shocking - if I could give less than one star, I would. We have had none stop problems with this estate agent from the day we moved in, from being initially denied access to the cellar which we was sold to us as ideal storage, to them messing up the setting up of our gas and electric bills (an unusual, compulsory and seemingly helpful service they offer) and giving out my personal information to a company I have never had any dealings with, despite the fact that my housemate was the one filled out to pay them.
A few months after moving in, we also found we had mice, and again, the company were unhelpful from the start, with me being fobbed off twice upon calling up, only to be told that someone would be back in touch. On calling up a third time, I spoke to a very rude woman who informed me that it was in our contract that we had to pay for any pest issues, and that it was nothing to do with the estate agent.
Although we did find this a bit of an odd policy, we nonetheless went ahead and paid out for our own pest control people, who, whilst checking under our kitchen panels, were surprised to find a large amount of poison and traps already there - making it look very much as if the mice were already present when we moved in, and that someone had tried to sort it. Putting two and two together, we questioned the estate agent, both over the phone and via email, only to be ignored entirely and/or have them dodge the question, insisting that it was in every contract of theirs to charge tenants for their pest control issues and that was that. During all of this, my housemate also found out she was pregnant, causing further complications, as she, understandably, didn't want to risk the health of her unborn baby by living in a house full of mice, as you can catch some pretty nasty diseases from them.
We decided enough was enough and to hand our notice in - with my housemate explaining the accentuating circumstances. At first, Linley and Simpson seemed understanding, stating that they were willing to negotiate on the usual two months required notice period from our move in date, down to two months from the day we called up, and then later, in a separate phone call (after we were messed around a bit more with various appointments of them failing to turn up to remove a bath panel for the pest control guys - something which ended up taking three weeks) down to just a month. However, after failing to receive the confirmation of this we were promised in an email (we'd learned how little we could trust them by this point!) we then contacted them again, only to have the same woman we had spoken to deny that the conversation had ever happened, and that we would have to give the standard notice after all.
These guys really don't give a toss, and are happy to lie to you repeatedly and ignore you for weeks on end. Although some of the staff do seem nice enough, there is no consistency at all in the information they give, and they appear willing to tell you anything to get you off the phone. Don't do it!!
A few months after moving in, we also found we had mice, and again, the company were unhelpful from the start, with me being fobbed off twice upon calling up, only to be told that someone would be back in touch. On calling up a third time, I spoke to a very rude woman who informed me that it was in our contract that we had to pay for any pest issues, and that it was nothing to do with the estate agent.
Although we did find this a bit of an odd policy, we nonetheless went ahead and paid out for our own pest control people, who, whilst checking under our kitchen panels, were surprised to find a large amount of poison and traps already there - making it look very much as if the mice were already present when we moved in, and that someone had tried to sort it. Putting two and two together, we questioned the estate agent, both over the phone and via email, only to be ignored entirely and/or have them dodge the question, insisting that it was in every contract of theirs to charge tenants for their pest control issues and that was that. During all of this, my housemate also found out she was pregnant, causing further complications, as she, understandably, didn't want to risk the health of her unborn baby by living in a house full of mice, as you can catch some pretty nasty diseases from them.
We decided enough was enough and to hand our notice in - with my housemate explaining the accentuating circumstances. At first, Linley and Simpson seemed understanding, stating that they were willing to negotiate on the usual two months required notice period from our move in date, down to two months from the day we called up, and then later, in a separate phone call (after we were messed around a bit more with various appointments of them failing to turn up to remove a bath panel for the pest control guys - something which ended up taking three weeks) down to just a month. However, after failing to receive the confirmation of this we were promised in an email (we'd learned how little we could trust them by this point!) we then contacted them again, only to have the same woman we had spoken to deny that the conversation had ever happened, and that we would have to give the standard notice after all.
These guys really don't give a toss, and are happy to lie to you repeatedly and ignore you for weeks on end. Although some of the staff do seem nice enough, there is no consistency at all in the information they give, and they appear willing to tell you anything to get you off the phone. Don't do it!!
Comment on agent fees
a rip off
Was this helpful?
Yes
Yes
Dec 03, 2018
So today i woke up because key fell out of doors. No notice that someone coming and no knocking on doors. Well its not a first time. Every time like that. And every time we telling that no acces to property if noone is at home. And i thought it should be 2 people when doing inspection and accessing property on theyr own. Probably next time i will just ring a police.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Dec 2020
reviewed by 'Syed'
15th Dec 2018
reviewed by 'Janet'
13th Aug 2018
reviewed by 'Angry'
11th Oct 2017
reviewed by 'MICHAELSALTER0113'
26th Jun 2017
reviewed by 'charl'
Opening Hours
Address
Linley & Simpson
116-118 Harrogate Road
Chapel Allerton,Leeds
West Yorkshire
LS7 4NY
0113 218 5599
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 33% | £0 | £0 |
| Lettings | 0% | 25% | £500 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
“Shockingly unprofessional letting service which will deduct your deposit for no reason...”
Dec 23,2020
Dec 23,2020
0
people found
this helpful
this helpful
When I moved-in, I was provided the inventory list which says professionally cleaned. As a matter of fact, it wasn't cleaned at all. There were cob webs and personal belongings in the Flat. when I moved-out, I left in a much better state than I ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2018
Dec 15,2018
0
people found
this helpful
this helpful
Jane was very friendly when we met at the property. It is unfortunate that the property wasnt quite what we were looking for but Jane was understanding and wasnt pushy at all :).
Hopefully she can help us find something....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2018
Aug 13,2018
0
people found
this helpful
this helpful
I recently decided to move to Leeds and was in search of a flat to rent for me and my boyfriend. I came upon a flat of theirs on rightmove, and called the agency to have more information about this property. I was answered that ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2017
Oct 11,2017
4
people found
this helpful
this helpful
Where do I start?
From day one the service we received from Linley & Simpson was atrocious, at best. The fees (Which I assume were due to the announcement that agency fees will be banned in 2018) we astronomically high. I managed to barter them down 25 pound ...
read full review
read full review
Comment on agent fees
AWFUL - EXTREMELY HIGH
Was this helpful?
Yes
Yes
Jun 26,2017
Jun 26,2017
4
people found
this helpful
this helpful
Absolutely shocking - if I could give less than one star, I would. We have had none stop problems with this estate agent from the day we moved in, from being initially denied access to the cellar which we was sold to us as ideal ...
read full review
read full review
Comment on agent fees
a rip off
Was this helpful?
Yes
Yes
Dec 03, 2018
View all comments
(1)
So today i woke up because key fell out of doors. No notice that someone coming and no knocking on doors. Well its not a first time. Every time like that. And every time we telling that no acces to property if noone is at home. And i thought it should be 2 people when doing inspection and accessing property on theyr own. Probably next time i will just ring a police. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
