67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 21,2017
Jun 21,2017
2
people found
this helpful
this helpful
Unfortunately We purchased a property through strakers.
Without ranting here are the general issues we had
* Always late for viewings
* Communication was poor, they forgot to advise the seller we were viewing the property meaning we walked in on the previous owner crying whilst removing photos of her recently lost mother, to which they also arrived 30 minutes late!
* research the incident regarding a well in malmesbury, this incident is an event that shows poor knowledge of what they were selling. we never got a straight answer on certain things either.
* our plumbing failed on completion day, when I called the office they advised they knew the previous owner as a proffesional plumber and that he would visit to fix the issues, he arrived and was rude whilst making the plumbing issues even worse before leaving.
* When I called and spoke to the director he was rude and extremely unhelpful, very much showed the attitude of we have your money now so you need a legal battle.
I may of had a one off experience... but the experience I had was shocking. I will avoid them like the plague in future.
Without ranting here are the general issues we had
* Always late for viewings
* Communication was poor, they forgot to advise the seller we were viewing the property meaning we walked in on the previous owner crying whilst removing photos of her recently lost mother, to which they also arrived 30 minutes late!
* research the incident regarding a well in malmesbury, this incident is an event that shows poor knowledge of what they were selling. we never got a straight answer on certain things either.
* our plumbing failed on completion day, when I called the office they advised they knew the previous owner as a proffesional plumber and that he would visit to fix the issues, he arrived and was rude whilst making the plumbing issues even worse before leaving.
* When I called and spoke to the director he was rude and extremely unhelpful, very much showed the attitude of we have your money now so you need a legal battle.
I may of had a one off experience... but the experience I had was shocking. I will avoid them like the plague in future.
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Latest Reviews
13th Apr 2018
reviewed by 'Kirsten'
19th Jul 2017
reviewed by 'Ash'
7th Jul 2017
reviewed by 'Lesley'
Opening Hours
Address
Straker & Co
Old Bear House, 53 High Street
Malmesbury
Wiltshire
SN16 9AG
01666 829 292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £425,000 | £425,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
I tried to book an appointment a week in advance on line which I left details but no one got back to me..then tried to book an appointment over the phone admittedly short notice but appears they are too busy...I was really interested ...
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Comment on agent fees
Not worth spending it.
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Jul 19,2017
Jul 19,2017
4
people found
this helpful
this helpful
Having used the services of Straker & Co a couple of times in the last ten years, it was refreshing in the last sale (April 2017) to deal with professionals.So many organisations these days promise so much and deliver a very poor quality of service, in ...
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Comment on agent fees
Good
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Jul 07,2017
Jul 07,2017
4
people found
this helpful
this helpful
I just want to thank every one at the Malmesbury Strakers office for working so hard on my behalf. When my sale fell through at the last minute in December - the first thing that happened was a big bunch of flowers - then a ...
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Comment on agent fees
Many people would have negotiated a reduction in fees after the first sale fell through. I didn't do that because they are worth every penny.
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Jun 21,2017
Jun 21,2017
2
people found
this helpful
this helpful
Unfortunately We purchased a property through strakers.
Without ranting here are the general issues we had
* Always late for viewings
* Communication was poor, they forgot to advise the seller we were viewing the property meaning we walked in on the previous owner crying whilst removing ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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