33% sales valuation accuracy
50% sales fee satisfaction
Jun 06,2017
Jun 06,2017
8
people found
this helpful
this helpful
Foxtons Sutton treated me disgracefully and may treat you the same way, avoid them.
I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, they refused my instruction application without giving me any reason, leaving me high and dry. I was left stranded throughout the May Bank Holiday weekend as it meant my house was not on the market.
Foxtons made the decision after I submitted all my personal details/ID/passport, etc. to them, hence why I feel they discriminated against me. They could do the same to you.
Details: After Foxtons Sutton valued my property on 13th May 2017, and in spite of negative feedback I found online and from asking around, I decided to go with Foxtons because of their much higher valuation of my property and the proof that the Sutton Sales Manager, William Campbell, provided. It was he who did the valuation and chased me for my instruction for three weeks. He said he had sold many properties in my area at a higher-than-asking price after taking over the properties from other agents who had advised the sellers to reduce their asking price.
I received regular calls and emails from Mr Campbell in the two weeks after the valuation. Plus, Foxtons had already asked me to remove my property from Rightmove, which I had done two weeks before. On 22 May, Mr Campbell emailed me that seeing that you have now taken the details down off line, let me know when we can get started in marketing your property for you this week. On 23 May, Mr Campbell emailed me that his colleague had 2 applicants that would be ideal to visit your property tonight? I received these emails before I had actually instructed Foxtons.
I spent three evenings filling in the application forms including a Seller's Questionnaire, which requested detailed information that no other agent I have used before has ever required. It was a lot of work. On Tuesday evening I delivered the application forms by hand to the branch in Sutton High Street. On Wednesday morning I received a phone call from Mr Campbell informing that they could not scan my (British) driving licence, and requesting another ID, along with a document about proceeds of the house sale.
I never got a chance to send these because later that same day, I received a call from James Stevenson, Area Sales Manager, informing me that Foxtons' compliance dept had decided that the company could not market my property. No reason was given at the time and until now, despite pleas. Foxtons made me feel like a fraudster, although I very much own the property. We are both British citizens, although I was born abroad.
I wish now that I had listened to all the negative feedback about them. An office colleague had said that Foxtons has had a For Sale sign in a property in her road in Norwood for one year....another estate agent tried to warn me about Foxtons' small print agreements....I ignored these and other cautionary warnings because William Campbell came across as trustworthy. He proved to be anything but.
I hope William Campbell and Foxtons think twice next time before courting prospective sellers and then dropping them. It's an execrable way to treat people in the quest for mass profit.
I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, they refused my instruction application without giving me any reason, leaving me high and dry. I was left stranded throughout the May Bank Holiday weekend as it meant my house was not on the market.
Foxtons made the decision after I submitted all my personal details/ID/passport, etc. to them, hence why I feel they discriminated against me. They could do the same to you.
Details: After Foxtons Sutton valued my property on 13th May 2017, and in spite of negative feedback I found online and from asking around, I decided to go with Foxtons because of their much higher valuation of my property and the proof that the Sutton Sales Manager, William Campbell, provided. It was he who did the valuation and chased me for my instruction for three weeks. He said he had sold many properties in my area at a higher-than-asking price after taking over the properties from other agents who had advised the sellers to reduce their asking price.
I received regular calls and emails from Mr Campbell in the two weeks after the valuation. Plus, Foxtons had already asked me to remove my property from Rightmove, which I had done two weeks before. On 22 May, Mr Campbell emailed me that seeing that you have now taken the details down off line, let me know when we can get started in marketing your property for you this week. On 23 May, Mr Campbell emailed me that his colleague had 2 applicants that would be ideal to visit your property tonight? I received these emails before I had actually instructed Foxtons.
I spent three evenings filling in the application forms including a Seller's Questionnaire, which requested detailed information that no other agent I have used before has ever required. It was a lot of work. On Tuesday evening I delivered the application forms by hand to the branch in Sutton High Street. On Wednesday morning I received a phone call from Mr Campbell informing that they could not scan my (British) driving licence, and requesting another ID, along with a document about proceeds of the house sale.
I never got a chance to send these because later that same day, I received a call from James Stevenson, Area Sales Manager, informing me that Foxtons' compliance dept had decided that the company could not market my property. No reason was given at the time and until now, despite pleas. Foxtons made me feel like a fraudster, although I very much own the property. We are both British citizens, although I was born abroad.
I wish now that I had listened to all the negative feedback about them. An office colleague had said that Foxtons has had a For Sale sign in a property in her road in Norwood for one year....another estate agent tried to warn me about Foxtons' small print agreements....I ignored these and other cautionary warnings because William Campbell came across as trustworthy. He proved to be anything but.
I hope William Campbell and Foxtons think twice next time before courting prospective sellers and then dropping them. It's an execrable way to treat people in the quest for mass profit.
Comment on agent fees
Extortionate
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Jul 02, 2018
You went with them because of their high valuation, you got greedy and saw pound signs over quality and customer service. More fool you for going against feedback you have read and advice from trustworthy sources. What did you really expect?
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £460,000 | £460,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- SM1
- SM5
- SM2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 21,2022
Jun 21,2022
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Shocking, try to get you to use their brokers (Alexander Hall - who are owned by the company that own them). They tell you they are the best in London yet aren't able to get you a mortgage that other brokers can. They tell you ...
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Sep 02,2021
Sep 02,2021
0
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I appreciate my agent, Rachel Ng's efficiency & professionalism on finding the property for me to rent within a week. Her response is quick & she can understand my needs. I'll definitely recommend my friends to buy or rent properties from Foxtons in future....
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Jul 24,2020
Jul 24,2020
5
people found
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this helpful
After a week of very little communication from Foxtons Sutton, in the days leading to my move, I finally received the keys to my new family home. The estate agent had said she'd inspected the property the previous night and we were all good to ...
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Jan 01,2019
Jan 01,2019
4
people found
this helpful
this helpful
Branch manager William Campbell said give me the Keys to my property and he will sell it but I refused as I ask him would he trust me with the Keys to his car and he said No so why should I trust with my ...
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Comment on agent fees
BAD
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Jun 06,2017
Jun 06,2017
8
people found
this helpful
this helpful
Foxtons Sutton treated me disgracefully and may treat you the same way, avoid them.
I believe they discriminated against me because after chasing me to market my house with them and making multiple promises and even wanting to bring viewers before I had instructed them, ...
read full review
read full review
Comment on agent fees
Extortionate
Was this helpful?
Yes
Yes
Jul 02, 2018
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(1)
You went with them because of their high valuation, you got greedy and saw pound signs over quality and customer service. More fool you for going against feedback you have read and advice from trustworthy sources. What did you really expect? ...
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Last updated at 10:11 AM 07/09/2017 by Daisy Mason
