50% sales valuation accuracy
63% sales fee satisfaction
63% lettings valuation accuracy
26% lettings fee satisfaction
Jun 01,2017
Jun 01,2017
4
people found
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this helpful
I have let property for 25 years and recently let a property through Chancellors letting agent. I have had the most appalling service from them. I cannot advise any landlord strongly enough not to go anywhere near them. The local branch found a tenant, (this bit was great), but the process of carrying out references and passport checks, getting the money in and drawing up the contract is then passed to a central office in Bracknell. It was at his point that the service became so appalling that I have no words to describe it. It is simply the worst service I have every had, from anyone in the UK. I have lost money, my tenants have lost money, I have wasted huge amount of time trying to sort out the mess, and I found out after the tenancy started that they have not carried out the correct right to live in the UK checks or set up ongoing rent payments. Their attitude is appalling - no apology, no responsibility taken.
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Latest Reviews
12th Jan 2023
reviewed by 'Dissatisfied'
9th Dec 2022
reviewed by 'Sabana sandhi'
6th Oct 2022
reviewed by 'Ramin'
6th Oct 2022
reviewed by 'Mr & Mrs Abbas'
14th Jan 2021
reviewed by 'Joseph'
Opening Hours
Address
Chancellors
1 Station Square
Bracknell
Berkshire
RG12 1QB
01344 408000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 63% | £195,000 | £435,000 |
| Lettings | 63% | 26% | £650 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 9 | 2 | 10 | 6 | 4 | 4 | 3 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 12,2023
Jan 12,2023
0
people found
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Chancellors have "managed" a property for my family in NW London for the past few years . Aside from awful levels of incompetence, we continually find ourselves dealing with different people in different departments, all of whom are experts in telling us what they cannot do ...
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Dec 09,2022
Dec 09,2022
0
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I am really happy with venora performance about my house producers because she is really helpful to explain everything nicely .I am really really happy she is fabulous ....
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Oct 06,2022
Oct 06,2022
0
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Venora Fernandes has been very responsive and caring as our point of contact for selling our property. She has always been very responsive and has always provided an update throughout the process of our sales process....
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Oct 06,2022
Oct 06,2022
0
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We've had great experience being assist by Chancellor's, especially the credit goes out to Venora Fernandes who was patient, well-informed and a true problem solver.
When you buy a home, especially your first one, you would want to be in capable hands. It gives you ...
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Jul 12,2021
Jul 12,2021
1
people found
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this helpful
Terrible customer service. Difficult to get hold of, don't return calls or emails in a timely manner. Terrible advertising. Making excuses for property not selling when they clearly just haven't made much of an effort with it as similar properties are having no issue selling ...
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Jan 14,2021
Jan 14,2021
2
people found
this helpful
this helpful
Absolutely gutted with this agency. Very poor customer service, poor communication.
They fail to reply in time, just ignoring any comments or complaints. They fail to inform you about rent increases in time, it takes them 2 days to reply to your email...
Anything the tenant ...
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Oct 28,2020
Oct 28,2020
2
people found
this helpful
this helpful
would give 0 stars, they where terrible, no customer service, data breach with giving out my personal number, mismanaged my account....
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Mar 21,2020
Mar 21,2020
1
people found
this helpful
this helpful
If I could give no stars, I would. Appalling service from their property management team and I was not allowed to speak to a manager. My Tenants money has not been forwarded to me as per my contract with chancellors....
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Jan 07,2020
Jan 07,2020
4
people found
this helpful
this helpful
Because I am Romanian, I do not give the deposit of £ 1500 and I find different reasons. Mrs O'Connor is talking to me very badly and she does not want to solve my situation. My English is not very good, but they say I don't understand. ...
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Jan 03,2020
Jan 03,2020
2
people found
this helpful
this helpful
I handed out my keys on the 25th of November, and not even today I haven't received my deposit back. First they asked for £118 from my deposit, I refused; then they asked for £250 from my deposit, claiming the money for things that we agreed between ...
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Aug 22,2019
Aug 22,2019
0
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This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We ...
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Aug 22,2019
Aug 22,2019
0
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NEVER EVER USE CHANCELLORS!!
Chancellors manage my last rented property and I can honestly say I have yet to have a positive experience. I informed my property manager of me moving out and conducting a tenancy swap in writing on the 8th May 2019 and to ...
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Feb 19,2019
Feb 19,2019
5
people found
this helpful
this helpful
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors
The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and ...
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Comment on agent fees
OK
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Aug 31,2018
Aug 31,2018
4
people found
this helpful
this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ...
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Aug 13,2018
Aug 13,2018
4
people found
this helpful
this helpful
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks ...
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Comment on agent fees
Very high fees for the quality of service
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Jul 16,2018
Jul 16,2018
5
people found
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As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually ...
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Comment on agent fees
Definitely not the cheapest
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Jul 18, 2018
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(1)
They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all costs. ...
Jun 20,2018
Jun 20,2018
3
people found
this helpful
this helpful
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done....
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Comment on agent fees
They dont provide a service; they just take your money.
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Apr 04,2018
Apr 04,2018
3
people found
this helpful
this helpful
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. All the agency fees go where? You get dismissed at every opportunity - even by managers and I hate chasing up payments. AVOID AT ALL COSTS!...
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Comment on agent fees
No point paying the agency fees. They don't go to any good use
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Apr 04,2018
Apr 04,2018
3
people found
this helpful
this helpful
Rented a flat in Abingdon. Had a rat came from under the sink Main water outlet into the property ate doors and food. 3 days of cleaning and bleach the agent got a vermin inspector out the rat was caught once poison was taken each day ...
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Comment on agent fees
Fees for a piece of paper. Outrageous
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Feb 23,2018
Feb 23,2018
2
people found
this helpful
this helpful
Miss Debbi Fullbrook from the lettings agents team has done a great job. She done all my processings in the required time and kept me updated with every step of the proccess . She's really effective and proffessional . Thanks!!!...
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Comment on agent fees
Good
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May 16, 2018
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Yes they are very good on sowing the properties but? we did rent two properties from this agency (a family of 4) it is the worst experience ever:( pay a fee for what? we did give a second opportunity (only because the property was managed by them) it just re-confirm the luck of professionalism when inside the property it was completely dirty although they confirm it would have been cleaned and emptied, the same thing happen to the first property :( when confronted the money was gone and a apol ...
Dec 09,2017
Dec 09,2017
3
people found
this helpful
this helpful
Appalling beyond belief. I don't normally write negative reviews but unfortunately the service (or lack of) provided by this Estate Agent was so bad, I believe others should be aware of it.
Never in my professional life have i ever come across an organisation that ...
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Comment on agent fees
Terrible because they don't do anything. In a managed let they expect the landlord to do everything and absolve themselves of all responsibilities.
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Oct 23,2017
Oct 23,2017
0
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Ms. Danniella Wylie was in charge with the lettings progressions administration for our flat in Camberley. Ms. Wylie was always very helpful, very patience and very polite. She did a marvellous job. The Chancellors Estate Agency Company can be very proud of her excellent work. ...
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Comment on agent fees
the price of the fees are fair
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Oct 10,2017
Oct 10,2017
0
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Chancellor charged us £99.96 deducted from our deposit, we paid this money on 02/12/2016. They requested for the receipt which i scanned to them as a proof. I called several times to chasing up the money. Spoke to a lady very unhelpful lady. I called the next ...
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Comment on agent fees
They are just taking money off people. Money that was paid to there account with proof.
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Oct 04,2017
Oct 04,2017
0
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Terrible!!, they made the very stressful experience of moving even more so. No respect for tenants, no communication, we had to drag everything from them and keep chasing them for things they are supposed to sort straight away.
We were ignored and in the end ...
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Comment on agent fees
no comment
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Aug 25,2017
Aug 25,2017
1
people found
this helpful
this helpful
Terrible experience, had to withdraw from renting a property as they could just not get the tenancy agreement correct and ignored us for weeks.
Can't faulty Danny from the high Wycombe office, he did everything he could for us however after dealing with him we ...
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Comment on agent fees
Bad - £320 admin fees and they can't even reply to you
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Aug 17,2017
Aug 17,2017
4
people found
this helpful
this helpful
So NOT under any circumstances let your house through chancellor's estate agents. Although the local branch in Banbury was fine, the head office in Bracknell is totally incompetent and will rip off the landlord at any opportunity. I have lost well over a £1000. due to ...
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Comment on agent fees
Appalling! !
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Jun 01,2017
Jun 01,2017
4
people found
this helpful
this helpful
I have let property for 25 years and recently let a property through Chancellors letting agent. I have had the most appalling service from them. I cannot advise any landlord strongly enough not to go anywhere near them. The local branch found a tenant, (this bit ...
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Mar 29,2017
Mar 29,2017
2
people found
this helpful
this helpful
We decided not to go with Chancellors for the marketing of our property, one due to finding the property we wanted through another local agent, which would speed up the sale and purchase process and two, they overpriced our property (approx. 20k).
However, even after ...
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Comment on agent fees
They offered 1.5 which isn't bad but I got 1% elsewhere.
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Mar 10,2017
Mar 10,2017
0
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I wrote a glowing review for them in 2012 when we bought and sold a property with David Burrows who was a great agent. The communication from Chancellors this time has been poor, the quality of the sales staff has nose dived and the overall experience ...
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Comment on agent fees
Fees were in line with other bracknell agents
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Feb 24,2015
Feb 24,2015
5
people found
this helpful
this helpful
I cant list the names of those that gave poor customer service as there are so many. Having raised with the senior team the response was hidden behind T&C's. My advise is that there are a lot of agents out there dont think a ...
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What agent could do to change your mind?
Listen to the customer. If you promise to call back do it. If you dont know the answer, dont make it up.Attached Filesnbsp;
Comment on agent fees
Based on experience i dont think the service even warranted the 1% we signed up for.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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