Rochester, Medway, ME1
4.6/5, 101 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Dockside Property Services Kent Limited - Click to Visit Our Website

“Disgraceful agency!!!Don't get tricked by them or the reviews ......”

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May 31,2017
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By: 'Don't'
May 31,2017
2 people found
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Disgraceful agency!!!
Don't get tricked by them or the reviews on this website! We did and we'll regret it forever! This is not the first time we work with a letting agency, but this one is the worst of all!!! Staff not trained properly. No idea what they're doing! They promise you can move on a date, they go on holiday and care nothing about you! Property not even cleaned, food on the walls, everything sticky and disgusting. Then you move in anyway because you already paid agency fees and when you want to move out, they trick you and tell you some fees at the beginning, than they add up, finally you get left with 20% (in the conditions that house was extremely clean when you leave and no money from deposit have been deducted because of cleaning) of the deposit, and when you contact them saying you haven't received the money they say they don't owe you anything!!! Complained to the manager - useless, she is the same! If you want to do the check out on a different day (earlier, but still pay until the agreed date) is impossible. They don't care. Customer services have been awful from the beginning to the end and after, and their agency fees are not cheap! They'll just keep adding.

TRUST ME - YOU DON'T WANT TO WORK WITH THEM!!!! When I read bad experiences of some people with them I just taught they've been unlucky and we went for it anyway, but everything about the way they work is wrong! Don't do the same mistake!

I'd rather be homeless that experience all these again.
Comment on agent fees
Worst!
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By: Dockside Property Services
Jun 06, 2017
Thank you for your comments. Our team at Dockside take all feedback seriously. We pride ourselves on excelling at transparency in every aspect of our business. We can not discuss details of any transaction on an open forum such as this. We do suggest that you contact us directly to discuss your experience in further detail and allow the full facts to be considered.
We wish you all the best,
The Dockside Team

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Latest Reviews

View all Reviews 101
18th Dec 2023
reviewed by 'Habib'
“Thrilled about my new apartment! The spacious layout and natural light are a game-changer. Unpacking felt like unwrapping surprises, and ......”
10th Nov 2023
reviewed by 'Alex'
“Moving can be very stressful and from start to finish Dockside property made the process very smooth. Any queries was ......”
28th Oct 2021
reviewed by 'troy blackburn'
“fantastic staff members are very helpful to customers a 5***** A1 place to go to to get new property in the ......”
14th Jul 2021
reviewed by 'Nima'
“I would like to thank Ms Ellie at Dockside for being so supportive, communicative and helpful with managing my property. ......”
25th Jun 2021
reviewed by 'Paul Walker'
“Jenny has been brilliant from start to finish in our purchase of an apartment with her as selling agent. She ......”
22nd Feb 2021
reviewed by 'Mohammadali'
“I would like to thank Ms Jenny Foster for her professionalism, true caring nature and the ability to communicate effectively ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Dockside Property Services
206 High Street
Rochester,Medway
Kent
ME1 1JA
01634 400 922

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £175,000 £550,000
Lettings 97% 95% £400 £1,705
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 3 33 7 9 0 2 0 7 0
Areas covered
  • ME1
  • ME2
  • ME4
  • ME7
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rochester, ME1
Strood, ME2

“Thrilled about my new apartment! The spacious......”

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Dec 18,2023
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Alice
By: 'Habib'
Dec 18,2023
0 people found
this helpful
Thrilled about my new apartment! The spacious layout and natural light are a game-changer. Unpacking felt like unwrapping surprises, and the neighborhood vibe is so welcoming. Grateful for this fresh start! Alice was great, Thanks ever so much 😊...
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“Letting...”

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Nov 10,2023
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By: 'Alex'
Nov 10,2023
0 people found
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Moving can be very stressful and from start to finish Dockside property made the process very smooth. Any queries was dealt with very professional. I'm disappointed they are not managing the property....
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“fantastic staff members are very helpful to c......”

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Oct 28,2021
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Harry
By: 'troy blackburn'
Oct 28,2021
0 people found
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fantastic staff members are very helpful to customers a 5***** A1 place to go to to get new property in the Gillingham agents shop...
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“I would like to thank Ms Ellie....”

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Jul 14,2021
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Ellie
By: 'Nima'
Jul 14,2021
0 people found
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I would like to thank Ms Ellie at Dockside for being so supportive, communicative and helpful with managing my property. You are amazing. Thank you :)...
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“Jenny has been brilliant from start to finish......”

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Jun 25,2021
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Jenny
By: 'Paul Walker'
Jun 25,2021
0 people found
this helpful
Jenny has been brilliant from start to finish in our purchase of an apartment with her as selling agent. She was supportive and extraordinarily helpful at even the most difficult times in our journey (and there were a few!). Cool, calm and collected at all ...
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“I would like to thank Ms Jenny Foster for her......”

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Feb 22,2021
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Jenny
By: 'Mohammadali'
Feb 22,2021
0 people found
this helpful
I would like to thank Ms Jenny Foster for her professionalism, true caring nature and the ability to communicate effectively during the sell process. Thank you ?....
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“Impressed with their quick reply....”

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Nov 06,2020
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Tiffany
By: 'Naeem'
Nov 06,2020
0 people found
this helpful
I had to rent a property in Rochester at really short notice as my landlord had his place repossessed. The Dockside office found me and my wife a really great flat and handled all the paperwork really quickly. They made a stressful time in my ...
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“Helpful and seamless...”

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Oct 18,2020
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Spencer
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Tiffany
By: 'David'
Oct 18,2020
0 people found
this helpful
The Dockside Property Services team have been very helpful when letting out my home, following my move to France. The new tenant has been excellent and the whole process has been seamless. 5 out of 5 for service and help....
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“We have found Jennifer and the team at Docks......”

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Sep 29,2019
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By: 'Nigel'
Sep 29,2019
1 people found
this helpful
We have found Jennifer and the team at Dockside to be friendly but highly professional. They have a good knowledge of the market and acted quickly in marketing our property. Communication was good and we found a new tenant quickly and without fuss. Would happily ...
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“Excellent...”

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Mar 27,2019
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Adam
By: 'Anthony'
Mar 27,2019
1 people found
this helpful
The team at dockside have been excellent with helping me with my first time renting would definitely use them again, very helpful and provide a excellent service...
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“Valuation and advice...”

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Oct 30,2018
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By: 'Mr'
Oct 30,2018
0 people found
this helpful
I contacted Dockside for a valuation on my flat and was impressed by the quick and friendly service. The whole thing took a few days from start to finish. I was then contacted after the viewing (by phone and email) and received sound advice regarding ...
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Comment on agent fees
Think their fees are standard, most are charging around 1.5%
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“Amazing Service...”

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Aug 23,2018
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Alice
By: 'Amy'
Aug 23,2018
0 people found
this helpful
So promt with everything. Really bent over backwards to help me get into the property I had my eye on. Made everything so easy. Helpful and friendly. Both Alice and Adam provided amazing customer service. Highly recommend. Thank you!...
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Good
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“Very happy with the service...”

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Jul 27,2018
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Adam
By: 'Marc'
Jul 27,2018
0 people found
this helpful
Adam impressed me with the manner in which he handles our requests and maintenance with the house. There are always going to be communication issues between landlord and tenant when going through a third party but Adam manages to keep on top. Over all a ...
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Comment on agent fees
Fees are standard and service is good.
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“Very helpful at end of tenancy....”

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Jul 26,2018
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Adam
By: 'GillinghamTenant'
Jul 26,2018
0 people found
this helpful
Adam was excellent at listening to our concerns and negotiating the return of our deposit. We were very pleased with the service....
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“ADAM CARTER...”

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Jul 26,2018
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Adam
By: 'shakeel'
Jul 26,2018
0 people found
this helpful
I have found Adam to be very professional and helpful when it comes to managing my property . He has a can do attitude and goes out his way to solve any issues with the flat or the tenant ....
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Comment on agent fees
considering the problems I have had with the property the agents fees are acceptable but not the tenancy renewal fees which I found excessive but to be fair that was before Adam joined the team.
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“Dockside sold my house. They offered a friendly service and ......”

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Aug 05,2017
Minithumbup
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Spencer
By: 'KarStar'
Aug 05,2017
2 people found
this helpful
Dockside sold my house. They offered a friendly service and attended all viewings. Communication was good and I felt that I was dealt with like a person, not a number....
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Comment on agent fees
Fairly priced
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“Despite the property that i rented being very upmarket, the ......”

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Jul 28,2017
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By: 'Discruntled'
Jul 28,2017
0 people found
this helpful
Despite the property that i rented being very upmarket, the service i received during my tenancy of over three years was very poor....
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No comment
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“Jennifer's enthusiasm for her job and her market knowledge are ......”

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Jun 19,2017
Minithumbup
By: 'BPR'
Jun 19,2017
3 people found
this helpful
Jennifer's enthusiasm for her job and her market knowledge are excellent. She listens and understands what is important to a seller whilst offering knowledgeable advice at the same time. I highly recommend Jennifer's services; her approach and sincerity will continue to hold Dockside Property Services ...
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Comment on agent fees
Reasonable
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By: Claudia Elisa dos Santos
Oct 08, 2019
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Roberto Inacio dos Santos Previous address: 180 Castle Road Chatham Me4 5hz ...

“I discovered Dockside through the blog that Mr Fortag writes. ......”

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Jun 10,2017
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Spencer
By: 'Connor'
Jun 10,2017
2 people found
this helpful
I discovered Dockside through the blog that Mr Fortag writes. It is refreshing to see an agent offering info that is not only useful but also free!...
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“I have now been renting through Dockside for 5 years. I ......”

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Jun 06,2017
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Spencer
By: 'Cherice'
Jun 06,2017
2 people found
this helpful
I have now been renting through Dockside for 5 years. I moved into a flat in Rochester and have now moved to the Quays. Their service was really good and because I looked after the flat I got all of my deposit back. They are thorough ...
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Comment on agent fees
Fees are ok.
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“Disgraceful agency!!!Don't get tricked by them or the reviews ......”

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May 31,2017
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By: 'Don't'
May 31,2017
2 people found
this helpful
Disgraceful agency!!! Don't get tricked by them or the reviews on this website! We did and we'll regret it forever! This is not the first time we work with a letting agency, but this one is the worst of all!!! Staff not trained properly. No ...
read full review
Comment on agent fees
Worst!
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By: Dockside Property Services
Jun 06, 2017
View all comments (1)
Thank you for your comments. Our team at Dockside take all feedback seriously. We pride ourselves on excelling at transparency in every aspect of our business. We can not discuss details of any transaction on an open forum such as this. We do suggest that you contact us directly to discuss your experience in further detail and allow the full facts to be considered. We wish you all the best, The Dockside Team ...

“Spencer is a knowledgeable chap who knows not only the ......”

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Apr 27,2017
Minithumbup
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Spencer
By: 'JacobMortlock'
Apr 27,2017
3 people found
this helpful
Spencer is a knowledgeable chap who knows not only the Medway property market very well but is also well upto speed with the current law for landlords. He offers a great service and brilliant advice....
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“Emma and Grace were both really helpful with the process ......”

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Feb 02,2017
Minithumbup
By: 'Terry'
Feb 02,2017
4 people found
this helpful
Emma and Grace were both really helpful with the process and getting things done whilst a long sale dragged on them there always responded and always made sure I was updated and went out of there way to help...
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“I am happy for living in my rented property. Many ......”

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Jul 15,2016
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By: 'X.'
Jul 15,2016
3 people found
this helpful
I am happy for living in my rented property. Many thanks to Kristina Caws's previous work and many kind help and keep in good touch by email during my application process. Help me to choose best property which I rented even if I did not ...
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What agent could do to change your mind?
Good
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Good
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“I had a good experience with Dockside from the beginning, ......”

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May 03,2016
Minithumbup
By: 'Manjit'
May 03,2016
2 people found
this helpful
I had a good experience with Dockside from the beginning, they kept me informed every step of the way on the sale of the house. Trevor was very efficient in arranging to come and take photos and get the property live on the market....
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Good
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“Trevor came round and gave us a great valuation on ......”

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Apr 26,2016
Minithumbup
By: 'Terry'
Apr 26,2016
2 people found
this helpful
Trevor came round and gave us a great valuation on our property, he was very efficient in talking us through the process and returned to take photos of our property and our property was put online the same day. Even better we had an offer ...
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Comment on agent fees
Good
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“I am long term landlord from dockside and never had ......”

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Apr 26,2016
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Tiffany
By: 'Mike'
Apr 26,2016
2 people found
this helpful
I am long term landlord from dockside and never had a problem with staff, any maintenance issues my tenant has reported have had been resolved very quickly....
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Comment on agent fees
Really reasonable
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“Cathryn and Emma always updated me and my partner on ......”

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Apr 26,2016
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By: 'Barbara'
Apr 26,2016
2 people found
this helpful
Cathryn and Emma always updated me and my partner on the sale of our property. Very reliable and efficient would defiantly recommend....
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Comment on agent fees
Good
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“We are new customers to the area, Grace showed us ......”

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Apr 22,2016
Minithumbup
By: 'Lacey'
Apr 22,2016
3 people found
this helpful
We are new customers to the area, Grace showed us around the apartments at the Quays, she was very helpful with our searches and found us a happy home to stay in....
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good
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“I am a tenant of Dockside Property Services and reside ......”

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Dec 16,2015
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Spencer
By: 'JGrave'
Dec 16,2015
3 people found
this helpful
I am a tenant of Dockside Property Services and reside in The Quays. Dockside have always looked after the flat very well and have dealt with any problems in a quick manner. The staff are polite and helpful....
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Staff picture Tiffany
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No image available Alice
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:26 PM 11/03/2016 by allAgents

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Branch - Rochester, Medway, ME1

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