100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
May 30,2017
May 30,2017
2
people found
this helpful
this helpful
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British passport submitted to them and asked my partner by email, call on several occasions to bring the passport again to their office for photocopy, after sending my email which was annoying. It took over 48 hrs for them to send an email realising there error and not even a proper apology. After a call from both the head office and branch again on same issue. Referencing took over 3weeks and data protection is not respected at all because they were calling me to talk about my partner. We didn't eventually get the flat and we didn't know this until 2 days to key collection and had to find another in less than 2 hrs before office closing time.
Too many errors, waste of money, time, unprofessional and they don't even admit their mistakes or apologise properly but passing blames around.
I will say avoid this estate agent by all cost.
Bee
Too many errors, waste of money, time, unprofessional and they don't even admit their mistakes or apologise properly but passing blames around.
I will say avoid this estate agent by all cost.
Bee
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 31, 2017
Hi Bee, I haven't heard from you but I have made some enquiries into this. I would like to thank you for bringing these issues to my attention and confirm that I have taken steps internally with regards to the administrative error with the visa to ensure that such situations don't reoccur.
It was unfortunate that our landlord decided against you as tenants at the last minute. You are aware of the specific reasons why, which I wont air here, but I am afraid that this was the landlords prerogative and one that was out of our control.
However, I am pleased that following this, our Sydenham office were able to find you another property where our landlords were very happy with you, all within 3 days of you viewing the property.
I hope that you will be happy in your new home, but if I can help further, please do let me know.
Andrew Roberts
May 30, 2017
Hi "Bee". I am sorry to hear this and would really like to investigate further to ensure that what mistakes have been made are not repeated.Would you be able to email me the property details on [email protected] or call me on 020 8315 6922 to discuss further.
Thanks in advance.
Regards
Andrew Roberts
Customer Relations Manager
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Aug 2020
reviewed by 'Irene'
31st Oct 2017
reviewed by 'Disappointed'
25th Jul 2017
reviewed by 'Sydenham'
19th Jul 2017
reviewed by 'Sminton'
30th May 2017
reviewed by 'Bee'
Opening Hours
Address
Acorn Group Estate Agents
54 Sydenham Road
Sydenham,London
Greater London
SE26 5QF
020 8776 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £310,000 |
| Lettings | 67% | 50% | £850 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 2 | 0 | 0 | 0 | 1 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 09,2020
Aug 09,2020
0
people found
this helpful
this helpful
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham.
Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2018
May 09,2018
1
people found
this helpful
this helpful
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it.
...
read full review
read full review
Comment on agent fees
Bad. Not worth the money
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear "MC", could you please call me to discuss as you are raising quite a few issues here which I would like to investigate. Thanks. Andrew Roberts - Customer Relations Manager - 020 8315 6929 [email protected] ...
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2017
View all comments
(1)
Dear "Disappointed...". As I wanted to reply to your Facebook message, unfortunately Yousef was unavoidably detained by other viewers at other properties during the day which had a knock on effect throughout the day. You were called 15 minutes before the viewing time to explain this and that he would running around 15 minutes late. This was unacceptable to you and due to Youssef's colleagues schedule we were unable to offer an alternative time on the day. We are of course very sorry for this but ...
Jul 25,2017
Jul 25,2017
1
people found
this helpful
this helpful
I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where.
The sales negotiator was late and lied ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31, 2017
View all comments
(1)
I am sorry to hear this and would really like to investigate the issue further. Would you be able to email direct on [email protected] or call me on 020 8315 6922 to provide me with more details? Thanks.
Andrew Roberts - Customer Relations Manager ...
Jul 19,2017
Jul 19,2017
1
people found
this helpful
this helpful
Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience.
As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking.
We were talked at ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2017
May 30,2017
2
people found
this helpful
this helpful
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 31, 2017
View all comments
(3)
Hi Andrew,
I've been busy moving into my new home, hence the late response.
I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants.
But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week ...
Feb 16,2017
Feb 16,2017
2
people found
this helpful
this helpful
I made an offer for a two bedroom flat for £492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24, 2017
View all comments
(3)
Really sorry..just seen your reply. Understand that you are speaking regularly to Brendan now, but please call me if you need anything further. Andrew 020 8315 6922 ...
Oct 14,2015
Oct 14,2015
1
people found
this helpful
this helpful
Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards ...
read full review
read full review
What agent could do to change your mind?
Answer to queries quickly and efficiently.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 17,2014
Oct 17,2014
1
people found
this helpful
this helpful
Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt ...
read full review
read full review
What agent could do to change your mind?
Simply doing the job they are being paid to do would be a great startAttached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 05,2012
Dec 05,2012
1
people found
this helpful
this helpful
Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2011
Aug 18,2011
4
people found
this helpful
this helpful
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2011
Jul 21,2011
4
people found
this helpful
this helpful
I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2010
Jun 04,2010
3
people found
this helpful
this helpful
Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I've been busy moving into my new home, hence the late response.
I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants.
But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week into moving in date.