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London, SE26
1.5/5, 13 Reviews
23% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"We rented through them and..."
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1 Star Review
By : 'Bee'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : SE26
May 29, 2017
People found this helpful2
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British passport submitted to them and asked my partner by email, call on several occasions to bring the passport again to their office for photocopy, after sending my email which was annoying. It took over 48 hrs for them to send an email realising there error and not even a proper apology. After a call from both the head office and branch again on same issue. Referencing took over 3weeks and data protection is not respected at all because they were calling me to talk about my partner. We didn't eventually get the flat and we didn't know this until 2 days to key collection and had to find another in less than 2 hrs before office closing time. Too many errors, waste of money, time, unprofessional and they don't even admit their mistakes or apologise properly but passing blames around. I will say avoid this estate agent by all cost. Bee
Comments on Agent Fees
Bad
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By : Andrew Roberts
May 30, 2017Hi "Bee". I am sorry to hear this and would really like to investigate further to ensure that what mistakes have been made are not repeated. Would you be able to email me the property details on andrew.roberts@acorngroup.co.uk or call me on 020 8315 6922 to discuss further. Thanks in advance. Regards Andrew Roberts Customer Relations Manager
By : Andrew Roberts
May 31, 2017Hi Bee, I haven't heard from you but I have made some enquiries into this. I would like to thank you for bringing these issues to my attention and confirm that I have taken steps internally with regards to the administrative error with the visa to ensure that such situations don't reoccur. It was unfortunate that our landlord decided against you as tenants at the last minute. You are aware of the specific reasons why, which I wont air here, but I am afraid that this was the landlords prerogative and one that was out of our control. However, I am pleased that following this, our Sydenham office were able to find you another property where our landlords were very happy with you, all within 3 days of you viewing the property. I hope that you will be happy in your new home, but if I can help further, please do let me know. Andrew Roberts
By : Bee
May 31, 2017Hi Andrew, I've been busy moving into my new home, hence the late response. I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants. But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week into moving in date.
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Irene Henderson
Disappointed in SE23
Sydenham Resident
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £310,000 |
| Lettings | 67% | 50% | £850 | £1,200 |
Address
Acorn Group Estate Agents
54 Sydenham Road, London, Greater London
SE26 5QF
020 8776 7070
Services offered
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Acorn Group Estate Agents Branches (View All 31)
We recommend Jack Cuthbert of ...
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5 Star Review
Jack
By : 'Irene'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE26
Aug 8, 2020
People found this helpful0
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham. Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely faultless in his responses to us throughout. Jack is... Read Full Review
Comments (0)
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham.
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Irene Henderson said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 8th Aug 2020
We recently were lucky enough to have Jack Cuthbert as our estate agent as we were looking for new tenants for our home in Sydenham.
Not only did he find us our perfect tenants that aligned with our wish list completely but he was absolutely faultless in his responses to us throughout.
Jack is thoughtful, polite, kind, and very professional.
He certainly knows his job very well and at the same time remembers that he is dealing with people on every level.
He always made us feel like VIPs and represents his agency Acorn very well.
Any queries we had he replied with either a thoughtful email or he called us back and talked through everything patiently.
Because we were moving house virtually due to the pandemic, which as you can imagine added some extra challenges for us.
We were lucky enough to have Jack come to our rescue on a few o occasions, going way beyond the Line of duty
We took to referring to him as our hero ???
Jack's approach has far superseded our expectations and we wanted to write here to acknowledge how fantastic he is.
Simon and Irene Henderson
Live out landlords
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Awful ...
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1 Star Review
By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : SE26
May 8, 2018
People found this helpful1
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it. On top of that I've had to... Read Full Review
Comments on Agent Fees
Bad. Not worth the money
Comments (1)Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it.
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M C said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 8th May 2018
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not delivering it.
On top of that I've had to deal with 4 different people in the process and they all disappear once you've paid your holding deposit. Blamed the slow referencing process on their external company but when I offered solution no one came back to me. KFH was very straightforward into what the requirements were and on top of things. Too bad Acorn had my holding deposit, I should have gone with KFH
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By : Andrew Roberts
Jun 6, 2018Dear "MC", could you please call me to discuss as you are raising quite a few issues here which I would like to investigate. Thanks. Andrew Roberts - Customer Relations Manager - 020 8315...
Waste of time. Agent was ...
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1 Star Review
Yousef
By : 'Disappointed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE23
Oct 31, 2017
People found this helpful0
Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and because of his failure to schedule his time, we... Read Full Review
Comments (1)Was this helpful?:
Disappointed in SE23 said about Acorn Group Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 31st Oct 2017
Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that day and because of his failure to schedule his time, we not only missed viewing the property in question, but the other property we could have seen if we'd known he was going to cancel. Rude on the phone, careless with other people's time and money.
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By : Andrew Roberts
Oct 31, 2017Dear "Disappointed...". As I wanted to reply to your Facebook message, unfortunately Yousef was unavoidably detained by other viewers at other properties during the day which had a knock on ...
I had my property valued with ...
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1 Star Review
By : 'Sydenham'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE26
Jul 24, 2017
People found this helpful1
I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where. The sales negotiator was late and lied to me about why. He called several times to tell me that he... Read Full Review
Comments (1)I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where.
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Sydenham Resident said about Acorn Group Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 24th Jul 2017
I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where.
The sales negotiator was late and lied to me about why. He called several times to tell me that he had buyers lined up and even took a couple outside my property. This is not acceptable behaviour especially as it was a few days after the valuation.
When i told him i didn't want to put my property on the market with them because of his aggressive sales technique he sent me an email stating i was incorrect and has been calling me since. Despite me putting my property on the market with another agent.
Because of this I would never use this agent.
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By : Andrew Roberts
Jul 31, 2017I am sorry to hear this and would really like to investigate the issue further. Would you be able to email direct on andrew.roberts@acorngroup.co.uk or call me on 020 8315 6922 to provide me with...
Acorn Sydenham's branch ...
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1 Star Review
By : 'Sminton'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE26
Jul 18, 2017
People found this helpful1
Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience. As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking. We were talked at for the duration of the meeting and not listened to... Read Full Review
Comments (0)Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience.
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Sminton said about Acorn Group Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 18th Jul 2017
Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience.
As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking.
We were talked at for the duration of the meeting and not listened to at any point. When I asked a question answers were directed to my partner rather than to me.
We wanted to understand more about how Acorn compared to their local competitors, their conversion rates for sales etc. and felt that we were fobbed off with a non-answer each time.
Overall it was a terrible experience, we could not wait to get him out of the house. I would never consider giving the representative from Acorn keys to my home given the lack of respect that was demonstrated at the valuation.
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We rented through them and ...
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1 Star Review
By : 'Bee'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : SE26
May 29, 2017
People found this helpful2
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British... Read Full Review
Comments on Agent Fees
Bad
Comments (3)We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British passport submitted to them and asked my partner by email, call on several occasions to bring the passport again to their office for photocopy, after sending my email which was annoying. It took over 48 hrs for them to send an email realising there error and not even a proper apology. After a call from both the head office and branch again on same issue. Referencing took over 3weeks and data protection is not respected at all because they were calling me to talk about my partner. We didn't eventually get the flat and we didn't know this until 2 days to key collection and had to find another in less than 2 hrs before office closing time.
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Bee said about Acorn Group Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th May 2017
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign country of the British passport submitted to them and asked my partner by email, call on several occasions to bring the passport again to their office for photocopy, after sending my email which was annoying. It took over 48 hrs for them to send an email realising there error and not even a proper apology. After a call from both the head office and branch again on same issue. Referencing took over 3weeks and data protection is not respected at all because they were calling me to talk about my partner. We didn't eventually get the flat and we didn't know this until 2 days to key collection and had to find another in less than 2 hrs before office closing time.
Too many errors, waste of money, time, unprofessional and they don't even admit their mistakes or apologise properly but passing blames around.
I will say avoid this estate agent by all cost.
Bee
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By : Andrew Roberts
May 30, 2017Hi "Bee". I am sorry to hear this and would really like to investigate further to ensure that what mistakes have been made are not repeated. Would you be able to email me the property...
I made an offer for a two ...
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1 Star Review
By : 'disappointed'
Services : Other
Would you recommend ? : No
Postcode : SE26
Feb 16, 2017
People found this helpful2
I made an offer for a two bedroom flat for �492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn to enquire as to the reason for the... Read Full Review
Comments (3)I made an offer for a two bedroom flat for �492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn to enquire as to the reason for the delay. I left several messages for Yousef the sales person who dealt with me to call me back.He finally returned my call after the third attempt and after three weeks of the offer being accepted.
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disappointed buyer said about Acorn Group Estate Agents
Services : Other( )Date: 16th Feb 2017
I made an offer for a two bedroom flat for �492,500 in Lawrie Park Gardens with this agent. The offer was accepted.I informed my solicitor to await instructions. After,two weeks of not hearing from the vendors solicitor or the estate agent, I contacted Acorn to enquire as to the reason for the delay. I left several messages for Yousef the sales person who dealt with me to call me back.He finally returned my call after the third attempt and after three weeks of the offer being accepted.
He informed me he will get onto the vendor and get back to me, he never did !
I rang again close to the fourth week to find out what was going on and left a message. They never got back to me again. I finally managed to speak to the manager Brendan after 4 weeks who told me my offer was actually rejected on the day it was made, despite Yousef clearly informing me on the day it was accepted. He said the vendor accepted an offer the day before my offer.
I am very disappointed.The lack of integrity, non communication and blatant dishonesty makes this by far the worse estate agent I ever dealt with.
A truly 0 star review !
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By : Andrew Roberts
Feb 16, 2017Hi. I am sorry about the poor experience you have had with our office in Sydenham. We obviously take customer satisfaction very seriously and would welcome the opportunity to discuss this with you in ...
Lack of correspondence. Never ...
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1 Star Review
Karen
Victoria
By : 'Buyer'
Services : Sales( As a Buyer )
Sold price : £310000
Would you recommend ? : No
Postcode : SE26
Oct 13, 2015
People found this helpful1
Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards of service and very... Read Full Review
What agent could do to change your mind?
Answer to queries quickly and efficiently.
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Buyer said about Acorn Group Estate Agents
Services : Sales( As a Buyer )Date: 13th Oct 2015
Lack of correspondence. Never received response to my email queries. Unavailable or inflexible in terms of booking viewings following the vendor's acceptance of my offer to buy the property. I would never use this agency to sell or buy a property again. Incredible low standards of service and very unfriendly and unpleasant.
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Misplaced my keys when ...
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1 Star Review
By : 'T'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE20
Oct 16, 2014
People found this helpful1
Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt respond when I arranged a plumber then again they... Read Full Review
What agent could do to change your mind?
Simply doing the job they are being paid to do would be a great start
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T said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 16th Oct 2014
Misplaced my keys when showing prospective tenants around so I had to carry out a couple of the viewings at short notice; didnt keep a record of the keys when they found then; didnt let me know for 4 days that the heating wasnt working; didnt respond when I arranged a plumber then again they realised they'd given their set of keys to the tenant so couldnt gain access. Do not bother replying to emails, I feel as though I am paying them to manage the property but I'm doing it myself. Not impressed so far.
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Accorn was very effcient at ...
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3 Star Review
Michelle
CRAIG
By : 'Florent'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Dec 5, 2012
People found this helpful1
Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at the end the job was done, it just took... Read Full Review
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Florent said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 5th Dec 2012
Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at the end the job was done, it just took too much effort from my end to get there. My current property manager is much better than previous one I just hope I will keep her a little while longer!
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Acorn is by far the worst ...
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1 Star Review
By : 'dom'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Aug 18, 2011
People found this helpful4
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was a good sign. They called me, made me repeat... Read Full Review
Comments (0)Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was a good sign. They called me, made me repeat everything that I had already filled out on my initial contact form, and then emailed me some properties that I'd already seen on their website and that weren't what I'd just told them I was looking for. Incidentally, all three agents sent similar properties, ones that I'd seen posted for let for a very long time already. I called back, explaining that they weren't to spec and asked about several other properties on their website, all of which were let (no indication of this on the site). Each agent told me they'd be in touch about new properties.
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dom said about Acorn Group Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Aug 2011
Acorn is by far the worst letting agent I have ever dealt with. I had been looking for a one bedroom flat to rent in southeast London and registered with Acorn. I was quickly contacted by agents from three different branches, which I thought was a good sign. They called me, made me repeat everything that I had already filled out on my initial contact form, and then emailed me some properties that I'd already seen on their website and that weren't what I'd just told them I was looking for. Incidentally, all three agents sent similar properties, ones that I'd seen posted for let for a very long time already. I called back, explaining that they weren't to spec and asked about several other properties on their website, all of which were let (no indication of this on the site). Each agent told me they'd be in touch about new properties.
Later I received a mailing from Acorn; paper copies of the properties already on their website, most of which are already let. This is a complete waste of paper and effort.
When I saw a new property posted on-line, I called the appropriate office (Sydenham) three times to try to view it. This happened with two separate properties. Each time I was told I would be called back. I never was. That weekend, though, three offices (including Sydenham) called, leaving messages about new properties they had. I called the Peckham office back first who told me about some properties around £900 pcm. I told her I was looking to spend around £700 pcm and she very snarkily told me I was unlikely to find a one-bed flat for that little (even though I'd already viewed properties like this from other agents, have found one and am currently letting it and despite Acorn having some £700 1BR flats on their own website (let, of course)). After that call I didn't bother to contact the other two agents and gave up on Acorn.
Just the other day I got a slip in the post for a packet that was 12p short on postage. There was no sender address. To retrieve the packet, I needed to go to the post office to pay the missing postage and a £1 handling fee. I went to the post office in the morning, which means arriving late to work, and paid the £1.12 fee.
It was one of Acorn's worthless paper mailings.
I have since contacted Acorn asking them to stop contacting me. Don't waste your time with them. They are the bargain-basement of letting agents but they are not worth the hassle. I am so glad I don't have to deal with them as a tenant.
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I was totally disgusted by ...
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1 Star Review
By : 'adyboymillenium'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jul 20, 2011
People found this helpful4
I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. I had to call the police on a guy named... Read Full Review
Comments (0)I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. I had to call the police on a guy named Max in customer service there as I was getting calls practically everyday for viewings and thats when the phones stopped. They told the land lord I had already moved out with no consideration for me as a tenant when the landlord's handy man was unaware I was still in my studio flat when he stuck the keys in my door.
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adyboymillenium said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 20th Jul 2011
I was totally disgusted by Acorn's attitude towards me as a tenant - they were slow in communicating repairs e.g. hole in my kitchen floor, ceiling below collapsed, bathroom ceiling came apart and these where the people trying to blame it on the landlord. I had to call the police on a guy named Max in customer service there as I was getting calls practically everyday for viewings and thats when the phones stopped. They told the land lord I had already moved out with no consideration for me as a tenant when the landlord's handy man was unaware I was still in my studio flat when he stuck the keys in my door.
They are worse than horrible Acorn and I have only recently made peace with the land lord when Acorn lied and blamed everything on him to me and to the landlord blamed all problems on me. I would never use them again and would recommend that no one uses them ever ever again! They even stuck a normal section 21 housing repossession on the main communal door, leading up from the high street with my all my data and for all to see.
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Just completely and utterly ...
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1 Star Review
By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Jun 3, 2010
People found this helpful3
Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! When questioned they become rude and aggressive and... Read Full Review
Comments (0)Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! When questioned they become rude and aggressive and demand keys to let themselves in when I stated I wasn't too comfortable with this as we were still paying tenants she stated I'll talk to the landlord then and get them cut anyway.
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Katie said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 3rd Jun 2010
Just completely and utterly awful in a nutshell.. Fantastic at finding as somewhere to live and taking our money but now its time for us to leave they're arranging viewings at all different times of the day and even on a friday night at 7pm! When questioned they become rude and aggressive and demand keys to let themselves in when I stated I wasn't too comfortable with this as we were still paying tenants she stated I'll talk to the landlord then and get them cut anyway.
So rude.
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