100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
May 08,2017
May 08,2017
2
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this helpful
I do feel relieved that I do not have to deal with Northwoods again. From the day we moved in to the day we moved out I would not have a good word to say. The property was a complete and utter state on the day we moved in, I was in tears within 10 minutes of walking through the door, it was that bad that I had to ring back up thinking there was some mistake and the property surely wasn't ready for people to move in! We ended up going back to the office with photos of the dirt, mould, dust, cat food and power sockets hanging off the wall, the 4 pieces of carpet covering 1 room! I could go on. All they could do was tell me to clean it and they would re-imburse for the cleaning products! In the end they agreed to send out a carpet cleaner and someone to clean the oven. We ended up having to paint the whole property at our own expense. You have to sign the inventory before they even hand you the keys! Which i have never experienced before with any other letting agent. Problems we had later on with the shower, tap, oven etc that we reported all came back with the same reply 'the landlord is not prepared to fix it at this time'. Eventually got the shower sorted after months of waiting/chasing. All emails take ages to receive a reply and when I did they were vague and didn't really answer my original email. I am very surprised to read all the 5 star reviews and also shocked to see all the bad reviews I read some time ago don't seem to be here anymore.
Comment on agent fees
Fees inline with other agents
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Opening Hours
Address
Northwood
The Old Gatehouse, 25 Victoria Promenade
Northampton
Northamptonshire
NN1 1HB
01604607080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £90,000 | £3,299,500 |
| Lettings | 91% | 96% | £320 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 2 | 168 | 5 | 28 | 0 | 20 | 0 | 44 | 1 |
Areas covered
- NN1
- Northampton
- NN6
- NN2
- NN7
- NN3
- NN10
- NN4
- NN5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Jan 31,2023
Jan 31,2023
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Thank you very much for everything very good agency and friendly i recomand for all my friend, all my problems resolved very quickly....
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Jan 13,2023
Jan 13,2023
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Jordan has been amazing, the move in was as smooth as can be. Everything was ready when we went down to collect the keys first thing. I left some questions for the landlord and when we got up this morning there was an email giving ...
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Dec 12,2023
Dec 12,2023
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I moved from my previous agency to Northwood in 2021 as I was very unhappy with the service I and my tenant had received. Northwood couldn’t have been more different, the move across was made smooth and hassle free and I was always kept up ...
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Featured Review
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Oct 22,2024
Oct 22,2024
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I Rented a property through Northwood as a tenant. Very professional and thorough documentation. Very professional written conduct. Lovely clean and tidy office. Always prompt in response and very efficient. Felt like I always knew exactly what to do which made the renting process much ...
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Oct 22, 2024
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Hi Emily
Thank you for your lovely comments, we are glad you felt at ease renting with us, we aim to ensure the experience is smooth for everyone so they can enjoy their new home. ...
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Apr 20,2024
Apr 20,2024
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Used Northwood to rent my property for 5 yrs until they carried out the sale as well excellent service over the years nothing was any trouble for the team , I would highly recommend the Northwood team ....
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Dec 14,2024
Dec 14,2024
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The team at Northwood were excellent throughout the period my flat was being sold. Niamh was particularly good with her communication, also her chasing of solicitors on both sides to move the process forwards....
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Nov 15,2024
Nov 15,2024
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Have used this company now for Lettings and for sales. Fantastic company. Really helpful and considerate to landlords and sellers. Great communicators. 10/10. Particularly good experiences with Tina and Niamh over the years...
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Nov 15, 2024
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Hi Daniella
Thank you for your great review, we are glad to have helped over the years, we wish you all the best! ...
Jun 12,2024
Jun 12,2024
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Only a few weeks into my rental through Northwood, and can't speak highly enough of the service so far, which is outstanding. From the initial viewing, through applying, referencing, moving in, and reporting a few maintenance issues, everything has been handled professionally and very quickly. ...
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Feb 18,2024
Feb 18,2024
0
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Received a great service for many years and highly recommend....
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Feb 16,2024
Feb 16,2024
0
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Niamh has been great. Sold the flat in no time at all and managed the buyer all the way through what turned out to be a lengthy process. Northwood previously managed the property for almost 10 years for us before selling it and have been impeccable ...
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Jan 22,2024
Jan 22,2024
0
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Must say a big thank you to Holly at Northwood Northampton , had an issue with squirrels in the roof , reported it to the office and got such a great response from Holly. Exterminator was on the phone within an hour and attended not long after. ...
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Nov 11,2023
Nov 11,2023
0
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Niamh was extremely helpful throughout the process. Thank you for all your hard work!...
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Nov 11,2023
Nov 11,2023
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Courteous, efficient, and kept me updated every step of the way....
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Sep 29,2023
Sep 29,2023
0
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Issues with a problem tenant being resolved..some of this situation being my fault . Tina took on a very difficult and potentially nasty situation and managed to find a solution .
Tina was very professional.
I'm sleeping better now...
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Sep 28,2023
Sep 28,2023
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The team at Northwood were fantastic in helping me get set up and moved into my new flat. They couldn't have made the process any easier if they tried!
Thank you all for your help!...
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Sep 19,2023
Sep 19,2023
0
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from the initial stage of viewing till move in date. I highly recommend and appreciate all the par Excellence service and efficiency I received....
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Jul 12,2023
Jul 12,2023
0
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I really enjoyed working with Northwood. They were the only agents willing to work with me as I was new to the country. They gave prompt response to questions and always followed through with any issues raised.
Amazing service from Niamh and Jordan....
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May 15,2023
May 15,2023
0
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Team Northwood helped us through a challenging time. Our property was left dirty and neglected by our tenant. However, the team ploughed through the multitude of jobs that prevented it being rented. There is no way that I could have completed these jobs myself in ...
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May 15, 2023
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Steve,
Thank you for your lovely review, I am glad we were able to turn the property around after such a long eviction process and find you new tenants. ...
Mar 17,2023
Mar 17,2023
0
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I could not have asked for a better estate agent! Over the duration of the entire sales process, Niamh was showing her dedication, professionalism and support. She was constantly chasing the parties involved trying to resolve one issue after another that were coming up. Being ...
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Mar 02,2023
Mar 02,2023
0
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We've worked with Northwood for over a year now and time & time again they exceed expectations with their customers service and management.
Highly recommend Northwood as they're really easy to work with and very organised....
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Mar 02, 2023
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Thank you so much it's always a pleasure to work with you ...
Feb 21,2023
Feb 21,2023
0
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Had the pleasure of meeting Samanatha and her wonderful team of staff on Monday at the Northwood Northampton,all staff were friendly and very helpful and polite.
Highly Recommended Company to deal with.
5*...
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Dec 08,2022
Dec 08,2022
0
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Top agency for renting out property and being able to sit back as a Landlord and not worry about any day to day issues. Payments always made on time and any contact always results in immediate responses....
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Dec 06,2022
Dec 06,2022
1
people found
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Have been a brilliant help in renting a property. Communication is great, things moved smoothly. And overall it didn’t take long between finding a property to rent and actually getting the keys. Very happy with the service here....
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Oct 31,2022
Oct 31,2022
0
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Brilliant customer service from all the team. Very helpful with helping my mum move in and very accommodating. Absolutely satisfied....
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Oct 25,2022
Oct 25,2022
0
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Every single issue we had as the tenants she solved quickly and also she was always happy to help if you needed so. There is no doubts that she is the best agent I have ever met. Many thanks!...
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Oct 25,2022
Oct 25,2022
0
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Worked with Jordan he was so patient helpful and awesome .
Great team work keep up the good work.
Tendayi Muchena...
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Oct 21,2022
Oct 21,2022
0
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Was a Landlord with Northwood for 4 years before deciding to sell my property.
while a landlord they took all the stress away and sorted everything. While selling Sara worked tirelessly to make sure my sale went through. Always very professional, and easy to talk to....
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Oct 17,2022
Oct 17,2022
0
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I would like to leave a review for Jordan. We have used Northwood for five years now but over recent times, not sure how long, Jordan has been taking a lead on looking after our properties with regards departures of tenants abd finding new tenants. ...
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Aug 20,2022
Aug 20,2022
0
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Rented with Northwood for 5 years, always pleasant dealing with our queries and requests. Check out was easy and deposit returned quickly. Thanks...
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Aug 02,2022
Aug 02,2022
0
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Great service, quick and friendly and made sure all services were done well and professionally, made she’s I was told everything that was happening step by step....
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Tina
(80)
Niamh
Suzanna
Holly
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
http://www.northwooduk.com/complaint-handling-procedure
Last updated at 12:35 PM 04/05/2020 by Samantha Denness
Best Letting Agent in Northampton 
Best Letting Agent in Northampton 
On rare occasions we do have some challenges with properties when a tenant moves in and that is why we have a 3 day report of property defects after move in takes place.
Once we have defects reported to us, we have a portfolio of accreditated contractors who undertake any works needed.
I am not aware of any defects that have not been addressed, if I recall this property correctly, and am sorry you felt you could not pursue this whilst resident in the property.
If you would like to discuss this further, I would happy to help you.
Once again, I would like to apologise for your poor experience.