Exactly the same experience over the past three years with Ward & Partners for us. As sole agents selling our house in Hythe, Kent in 2015' they misled, confused and delayed potential viewers due to very poor communication and rude attitude. As buyers we decided against proceeding due to Wards in Ashford lying and trying to play buyers against each other without notifying their vendor, eventually leading to the vendor moving to another agent and formally complaining. Unfortunately again at the start of this summer we were invited to view an open house, the vendor was out all day, no agent at property, no reply to our voicemails or emails. Visited this house a day later and the vendor thought this was arranged for the following weekend. We viewed and put in an offer, Wards said the vendor rejected as they had a higher offer, phoned the vendor they denied any previous offers and have since taken their property off the market and going with purplebricks, on our recommendation.
This is an extremely aggressive and amateur company in an unregulated industry, soon to be a thing of the past. Our advice is purplebricks or housesimple, your in control of all these issues whether buying or selling, fast and wide advertising, low cost, honest employee,s and cost effective.
Hope this helps.